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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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27 Products for "customer" with 2 filters applied:

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  • 1
    NinjaOne

    NinjaOne

    NinjaOne

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training...
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    3,904 Ratings
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  • 2
    Kasm Workspaces

    Kasm Workspaces

    Kasm Technologies

    Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can...
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    125 Ratings
    Starting Price: $0 Free Community Edition
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  • 3
    Wald.ai

    Wald.ai

    Wald.ai

    Wald.ai is a secure enterprise platform enabling safe, compliant use of AI tools like ChatGPT, Gemini, Claude, and DALL·E. It features real-time contextual data loss prevention (DLP) that redacts sensitive data (like PII and trade secrets) before sending prompts to LLMs, then restores them in responses. Teams can build custom AI assistants trained on internal documents using private LLMs. Wald.ai supports HIPAA, GDPR, CCPA, and more, with admin controls, usage analytics, encryption (BYOK...
    Starting Price: $19/month
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  • 4
    CloudAlly

    CloudAlly

    CloudAlly

    ... retention. Exceptional Customer Service real-person, responsive, 365x24x7 to resolve all your Office 365 backup queries. Dedicated Customer Support Hub with video tutorials and a detailed knowledge base. Secure and Certified with Microsoft-mandated OAuth and MFA/2FA support. ISO 27001, HIPAA, and GDPR compliant. Global data centers of your choice. Secure Amazon AWS S3 Encryption.
    1 Rating
    Starting Price: $3.00/month
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  • 5
    Netkiller DLP

    Netkiller DLP

    Netkiller

    We help every business to evolve in the cloud by bringing the best for Cloud Security because no business should be stopped by a security concern in the post-pandemic era. We provide industry-leading customization for your organization’s specific needs. From enterprise-level security protocols to affiliate integration, we offer services tailored to your business. Collavate was developed, at its core, for Google Workspace. It allows you to cultivate discussion, rapidly iterate, and submit...
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  • 6
    Plurilock AI Cloud DLP

    Plurilock AI Cloud DLP

    Plurilock Security

    ...-effectiveness that makes DLP accessible to companies that don't specialize in IT. Plurilock AI Cloud DLP is part of the Plurilock AI platform, which grows as companies do, with an expansion path to true continuous, real-time authentication and user/entity behavior analytics (UEBA) for real-time biometric identity threat detection and response (ITDR). Plurilock AI is rated top in the industry in customer satisfaction by Info-Tech, based on the feedback of actual customers.
    Starting Price: $36/user/year
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  • 7
    Plurilock AI Cloud

    Plurilock AI Cloud

    Plurilock Security

    ..., and organizational units. Plurilock AI Cloud is part of the Plurilock AI platform, which grows as companies do, with simple expansion paths to full, endpoint-based DLP, and then to true continuous, real-time authentication and user/entity behavior analytics (UEBA) for real-time biometric identity threat detection and response (ITDR). Plurilock AI Cloud is rated top in the industry in customer satisfaction, based on the feedback of actual customers.
    Starting Price: $12/user/year
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  • 8
    Metadact

    Metadact

    Litera

    .... Its centralized management console allows administrators to enforce organization-wide policies, customize cleaning settings, and monitor usage to maintain compliance and security standards. Additionally, Metadact offers flexible deployment options, including on-premises and cloud-based solutions, to accommodate diverse IT infrastructures. Have total control with customizable settings and receive insights to protect data, while maintaining an efficient workflow.
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  • 9
    Symantec Data Loss Prevention
    DLP gives you complete visibility and control over your information - wherever it lives and travels – and prevents insiders from exfiltrating sensitive data such as customer records and product designs. Monitors for policy violations and risky user behavior across control points at all times. Prevents and deters end users from leaking data with real-time blocking, quarantining and alerts. Allows you to respond quickly and efficiently when critical data loss happens with automated incident...
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  • 10
    Forcepoint DLP

    Forcepoint DLP

    Forcepoint

    ... security that doesn’t slow down your employees. Block actions only where you need to, and drive productivity. Protect PII and PHI, company financials, trade secrets, credit card data, and other pieces of sensitive customer data-even in images. Follow intellectual property (IP) in both structured and unstructured forms, and stop low & slow data theft even when user devices are off-network.
    3 Ratings
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  • 11
    MyDLP

    MyDLP

    Comodo Group

    ... information. Your customers will be more comfortable when sharing their personal and financial information with you. MyDLP provides data security for web, mail, printers, removable devices and more. Your sensitive data will not leak out through network connections or endpoint devices. You train MyDLP with your private data files once, and MyDLP will protect them forever. No one will be able to transfer them outside your network.
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  • 12
    Rewind Backups
    Rewind is the leading provider of cloud backups for SaaS applications that helps businesses back up and restore their cloud data. Rewind provides solutions that are pivotal to the growth and utility of the cloud that supports the backbone of the way millions of businesses work and store their data. Rewind has been supporting over 100,000 businesses worldwide with automated backups, on-demand data recovery and exceptional customer support since 2017 from their head office in Ottawa, Canada...
    1 Rating
    Starting Price: $3.00/month
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  • 13
    Sheetgo

    Sheetgo

    Sheetgo Europe

    Sheetgo is the no-code automation tool for teams. Create custom workflows to collect, manage and share data — all from a spreadsheet. From inventory management and financial forecasting to sales tracking and student attendance monitoring, you can build a tailor-made, automated system for any business process. Sheetgo works with Google Sheets, Excel and CSV files. Say goodbye to manual work and create an automated workflow today at sheetgo.com.
    Starting Price: $20/user/month
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  • 14
    Nightfall

    Nightfall

    Nightfall

    Discover, classify, and protect your sensitive data. Nightfall™ uses machine learning to identify business-critical data, like customer PII, across your SaaS, APIs, and data infrastructure, so you can manage & protect it. Integrate in minutes with cloud services via APIs to monitor data without agents. Machine learning classifies your sensitive data & PII with high accuracy, so nothing gets missed. Setup automated workflows for quarantines, deletions, alerts, and more - saving you time...
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  • 15
    Polymer

    Polymer

    Polymer Data Security

    Polymer DLP is a comprehensive data governance and remediation platform that integrates with your SaaS applications. We use machine learning and natural language processing to automatically detect and stop sensitive information like PII or business-critical data from going to the wrong people in real time. In addition, we offer real time feedback and training to stop future incidents before they happen. Try for free today and set up a custom policy in minutes. Polymer is constantly...
    Starting Price: $4/month/user
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  • 16
    InteliSecure Aperture
    ... incident and triage handling. A personal demo, conducted by an expert Solutions Architect, will show how you can get true visibility into security events regardless of where they originate in your Microsoft ecosystem. Aperture enables tailored configurations so that your security administrators can create a powerful security strategy with custom classifications and policies, role-based access control, and standardized governance across on-premises and cloud-based applications.
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  • 17
    Box Shield
    Shield lets you classify content your way, both manually and automatically. We're excited to announce our powerful, native capability that identifies PII and custom terms within files, and automatically classifies them based on your policies — helping you protect your data at scale. Placing controls close to your content helps prevent leaks in real time, while powering a frictionless end-user experience. Configure access policies within minutes to keep your data secure while letting people do...
    Starting Price: $130 per month
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  • 18
    Arovy

    Arovy

    Arovy

    ... to understand dependencies, monitor integrations, and eliminate tech debt using AI-driven insights. Its proactive alerts and visual dashboards help users identify risks before they escalate—making Arovy the ultimate control center for Salesforce management. Trusted by over 250 leading Salesforce customers, Arovy helps businesses operate confidently in the AI-driven era of data governance.
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  • 19
    Barracuda Data Inspector
    ..., and where it’s located. You can remediate that data – unshare it, quarantine it, or delete it entirely. Data Inspector also identifies sensitive information in images, including photos, screenshots, and document scans. You can further customize by creating your own data classifiers, and identify specific information types, such as employee or student IDs, project codenames, and other proprietary information.
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  • 20
    VIPRE SafeSend

    VIPRE SafeSend

    VIPRE Security Group

    Protect your organization from accidental data breaches with VIPRE SafeSend, the ultimate safeguard for Microsoft Outlook. SafeSend prompts users to confirm external recipients and attachments before sending emails, reducing the risk of misaddressed messages. Unlike traditional Data Loss Prevention (DLP) solutions that simply block emails after they’re sent—adding strain to already overstretched security teams—SafeSend proactively empowers employees to recognize and prevent mistakes in real...
    Starting Price: $30/user/year
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  • 21
    Microsoft Purview Data Loss Prevention
    ... with Microsoft Purview Data Loss Prevention. Create, manage, and enforce data loss prevention policies from the Microsoft Purview compliance portal. DLP is integrated with information protection classification and labeling capabilities, including out-of-the-box, customer, or advanced SITs and trainable classifiers. Configure, triage, and track alerts through the Data Loss Prevention (DLP) alerts page. Extend DLP alerts to the Microsoft Defender XDR portal and Microsoft Sentinel.
    Starting Price: $12 per month
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  • 22
    Fasoo AI-R DLP
    ... the flexibility to customize policies and restrict risky AI use while still enabling productivity. With support for Remote Browser Isolation (RBI), Fasoo AI-R DLP creates a secure environment for AI interactions, ensuring sensitive content stays protected within corporate boundaries. Ideal for companies adopting generative AI tools at scale, Fasoo AI-R DLP provides deep visibility into user activity with detailed logs and alerting mechanisms.
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  • 23
    SecurityBridge

    SecurityBridge

    SecurityBridge

    ... dashboard enabling real-time insights into policy violations, behavioral anomalies, and custom-code risk. With pre-built use cases and minimal configuration, SecurityBridge enables organizations to improve their SAP security posture quickly without additional infrastructure. Integration into broader SOC workflows is supported via SIEM/SOAR connectors so SAP security events can be correlated with enterprise-wide security telemetry.
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  • 24
    Data Rover

    Data Rover

    Data Rover

    Data Rover is an Advanced User Data and Security Management for any Data-Driven Organisation. A single solution for Infrastructure and Security managers that allows data users to explore, manage, process, and protect their data effectively and efficiently, by simultaneously addressing the two primary needs related to the use of data: Cyber Security and Data Management. Data Rover plays a key role in business asset protection and corporate data management policy definition. Data...
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  • 25
    BigID

    BigID

    BigID

    BigID is data visibility and control for all types of data, everywhere. Reimagine data management for privacy, security, and governance across your entire data landscape. With BigID, you can automatically discover and manage personal and sensitive data – and take action for privacy, protection, and perspective. BigID uses advanced machine learning and data intelligence to help enterprises better manage and protect their customer & sensitive data, meet data privacy and protection regulations...
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  • 26
    Snowplow Analytics

    Snowplow Analytics

    Snowplow Analytics

    Snowplow is a best-in-class data collection platform built for Data Teams. With Snowplow you can collect rich, high-quality event data from all your platforms and products. Your data is available in real-time and is delivered to your data warehouse of choice where it can easily be joined with other data sets and used to power BI tools, custom reports or machine learning models. The Snowplow pipeline runs in your cloud account (AWS and/or GCP), giving you complete ownership of your data...
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  • 27
    FileCloud

    FileCloud

    FileCloud

    FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. Workflow automation and granular control of content sharing across most enterprise platforms are fully integrated into the complete EFSS stack. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000...
    Starting Price: $6.00/month/user
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