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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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25 Products for "custom" with 2 filters applied:

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  • 1
    Device42

    Device42

    Device42, A Freshworks Company

    With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps...
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    172 Ratings
    Starting Price: $1499.00/year
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  • 2
    Pulseway

    Pulseway

    MMSOFT Design

    Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom...
    463 Ratings
    Starting Price: $27/month
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  • 3
    GLPI

    GLPI

    TECLIB

    GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge...
    1 Rating
    Starting Price: €19/month/user
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  • 4
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 5
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 6
    EasyDCIM

    EasyDCIM

    EasyDCIM

    Supply your customers with dedicated servers ready to work in mere minutes. EasyDCIM will assign, turn on and set up each purchased bare metal server, plus install the operating system on the machine in a fully automatic manner. EasyDCIM will provide you with everything you need as an administrator to successfully manage dedicated servers and your entire data center. EasyDCIM features complete billing integration that will allow you to swiftly connect with any billing solution through...
    Starting Price: $99 per month
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  • 7
    Kaseya VSA
    Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s...
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  • 8
    WIP Manager

    WIP Manager

    WIP Software

    .... WIP Software has a team of developers able to develop a customize cloud based work flow solution to fit your unique business needs. This tailored solution can stand alone or be integrated into WIP Accounting to create an all-in-one solution for capturing all the information needed for running your business without having to rekey the data into your accounting system.
    Starting Price: $84.95 per month
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  • 9
    Nlyte DCIM

    Nlyte DCIM

    Nlyte Software

    Nlyte Software helps teams manage their hybrid infrastructure throughout their entire organization– from desktops, networks, servers, to IoT devices – across facilities, data centers, colocation, edge, and the cloud. Using Nlyte’s monitoring, management, inventory, workflow, and analytics capabilities, organizations can automate how they manage their hybrid infrastructure to reduce costs, improve uptime, and ensure compliance with organizational policies. Monitor end to end telemetry points...
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    9 Ratings
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  • 10
    BigPanda

    BigPanda

    BigPanda

    Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages...
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  • 11
    Heroix Longitude
    At Heroix we believe in delivering technology that simplifies IT monitoring – helping our customers save time and money. With decades of history in the system management marketplace Heroix understands what it takes to deliver elegant yet powerful IT solutions. Longitude, our all-inclusive agentless monitoring solution, encompasses the entire technology stack: from physical to virtual to cloud, from network to server, and from IT infrastructure to application. Longitude is currently...
    Starting Price: $495/Annually
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  • 12
    CENTEROS

    CENTEROS

    CENTEROS

    ..., and humidity concerns. The platform's change management workflows ensure consistency and timely completion of installations, while its asset management tools enable efficient searching and locating of equipment within the data center. Additionally, CENTEROS includes impact assessment tools to identify equipment and customers affected by changes, as well as customer and contact management features to maintain authorized access to equipment.
    Starting Price: $20000.00/one-time
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  • 13
    Cruz RMM

    Cruz RMM

    Dorado Software

    Single Pane-of-glass to automate your customers' IT operations. Cruz Remote Monitoring and Management (RMM) is designed for Managed IT Service Providers (MSPs) to proactively and remotely monitor and manage the IT infrastructure, networks, client endpoints, and computers, from anywhere! Whether you are an MSP looking for ways to enhance your business, or a reseller/VAR breaking into the MSP business, Dorado can help you monitor and manage your environment securely and remotely from a single...
    Starting Price: $1350
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  • 14
    RackTables

    RackTables

    RackTables

    ​RackTables is a robust solution for data center and server room asset management. It assists in documenting hardware assets, network addresses, rack space, network configurations, and more. Features include 802.1Q VLAN management, allowing administrators to manage VLAN configurations across supported network switches. It also offers customization options, such as adding new object types and attributes to tailor the tool to specific organizational needs. Additionally, RackTables supports CLI...
    Starting Price: Free
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  • 15
    Eaton Brightlayer
    ... produced by assets, Brightlayer gives you the tools to use that data to solve your power management challenges. The experience layer is your destination for access to digital solutions, data, APIs and services. It’s a space where customers, partners and developers will be able to collaborate and leverage our digital platform components to create and sell intelligent power management solutions.
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  • 16
    Intelligent Management Center

    Intelligent Management Center

    Hewlett Packard Enterprise

    ... and data center networks. IMC converts meaningless network data to actionable information to keep your network, and your business, moving. HPE network and service management solutions support telco networks from the core to the edge allowing operators to seize the profits of 5G. Simplify the management of data center and the Fibre Channel (FC) storage area network (SAN) fabrics. HPE IMC Branch Intelligent Management System. Enable remote network management of Customer Premises Equipment (CPE).
    Starting Price: $2000.00/one-time
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  • 17
    PA Server Monitor

    PA Server Monitor

    Power Admin LLC

    On-premises server and network monitoring that is quick to setup and easy to use. View status reports for servers/devices, group summaries, uptime, and historic stats. Reports are viewable via the web interface, can be password protected, and delivered via email. Securely monitor DMZs and remote offices from a central Console, without a VPN, without agents on every server, and without holes in the remote firewall. Our customers regularly tell us that PA Server Monitor is the easiest to use...
    Starting Price: $99/server perpetual
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  • 18
    Equinix

    Equinix

    Equinix

    ... global platform that creates the foundation powering your success. Place infrastructure wherever you need it. Connect to everything you need to succeed. Seize opportunity with agility, speed and confidence. Create instant physical and virtual connections to a dynamic global ecosystem of 10,000+ customers—each adding new connections on our platform faster than the next 10 providers combined.
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  • 19
    RunSmart

    RunSmart

    RunSmart

    ... to levels currently only seen in cloud environments. RunSmart was built on a modern, distributed architecture, and designed around customization for the user and adaptability to future technologies. Safely and securely monitor, track, and maintain the core aspects of your infrastructure anytime, from anywhere, on a single console with RunSmart Enterprise Data Center Monitoring: Mechanical, Electrical, and Thermal.
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  • 20
    Cisco Prime Network
    Cisco Prime Network is a cost-effective device operation, administration, and network fault-management solution. This single solution helps service providers reduce management complexity and deliver carrier-class services. It supports the physical network components as well as the compute infrastructure, and virtual elements found in data centers. Increased operational efficiency through automated network discovery, configuration and change management. Enhanced customer satisfaction through...
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  • 21
    Cisco Nexus Dashboard
    ...-volume and business-critical traffic. Cisco Nexus Dashboard is a single-pane-of-glass console that streamlines data center network operations and management. The Cisco Application Service Engine (SE) is now integrated into the Cisco Nexus Dashboard Platform. This ensures continuity and investment protection for our SE customers and onboards them onto a modern operations automation platform, the Cisco Nexus Dashboard.
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  • 22
    ExpressConnect

    ExpressConnect

    Service Express

    ... anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.
    Starting Price: Free
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  • 23
    FNT Command Platform
    The FNT Command software package provides full transparency into all IT and telecommunications structures for managing IT assets, cabling and infrastructure, data centers, and telecommunications resources. FNT Command thus enables the provision of high-value IT and telecommunications services. Like our customers, we take an integrated approach to all resources, from cabling through to service provision. Budget and cost pressures, capacity bottlenecks, and compliance guidelines are just some...
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  • 24
    Conversionomics

    Conversionomics

    Conversionomics

    ... relationships. Use preset Joins and common SQL or write your own SQL to customize your query and automate any action you could possibly want. Conversionomics is an efficient data aggregation tool that offers a simple user interface that makes it easy to quickly build data API sources. From those sources, you’ll be able to create impressive and interactive dashboards and reports using our templates or your favorite data visualization tools.
    Starting Price: $250 per month
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  • 25
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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