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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    ProDMARC

    ProDMARC

    PROGIST

    Attackers use spoofed emails to phish your customer’s & employee’s credentials. Hackers send forged invoices through mails to your partners & suppliers. Attackers send malicious mails containing malware like Ransomware. Attackers sell illegal goods like weapons or drugs using mail by spoofing trusted brands. DMARC is an email validation protocol built on 2 globally accepted authentication protocols namely SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail). SPF is an email...
    Starting Price: $100 per year
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  • 2
    OnDMARC

    OnDMARC

    Red Sift

    OnDMARC is a Red Sift product. Red Sift is an open cloud platform that makes cybersecurity accessible to everyone to prevent cyber attacks. OnDMARC makes implementing and maintaining a secure DMARC policy easy. OnDMARC not only processes complex XML reports for you but, combined with machine learning and excellent customer support, gets users to full protection quickly but sustainably. Some of our unique features include: - Investigate - View changes to your DNS live instead of waiting...
    Starting Price: $35.00/month
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  • 3
    Agari

    Agari

    Fortra

    Use Trusted Email Identity to protect workers and customers from advanced email attacks. Advanced email attacks target a major security vulnerability that legacy email security controls do not address. Agari gives employees, customers, and partners the confidence to trust their inbox. Unique AI with over 300m daily machine learning model updates understands the good to protect you from the bad. Global intelligence powered by trillions of global email messages provide deep insights...
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  • 4
    DuoCircle

    DuoCircle

    DuoCircle

    Reliable and secure email hosting services for SMB and Enterprise. Safely processing over 100 million emails per month for our customers. Enhanced gateway security and filtering, inbound email security, email service backup and outbound SMTP using a new high quality infrastructure for top quality results that our customers deserve. Products include, Secure email gateway, email backup MX, email forwarding, outbound SMTP and more. DuoCircle protects against phishing attack with Link Click...
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  • 5
    Kevlarr

    Kevlarr

    Kevlarr

    Kevlarr is the ultimate DMARC monitoring and management solution tailored exclusively for MSPs. Purpose-built from the ground up, our platform empower Our dashboard takes the complexity out of setting up and maintaining a strict DMARC policy. All irrelevant data is omitted through our AI-driven filters. Monitoring data related to spoof attacks or forwarded emails can be filtered out by our AI filters. As a result, you only have to pay attention to data that you or your customer actually have...
    1 Rating
    Starting Price: $/domain/month
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  • 6
    SendForensics

    SendForensics

    SendForensics

    On average, 30% of emails fail to reach their target by dropping straight into customers' spam folders. Reclaim this lost revenue with the most advanced email deliverability system available. The SendForensics Deliverability Score is a unique, predictive modeling of an email's ability to reach any given inbox. To put it simply, it is a measure of an email's 'quality' in terms of how it will be perceived by global filtering-systems/ISPs and even human recipients themselves. Truly the Missing...
    Starting Price: $49 per user per month
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  • 7
    Migomail

    Migomail

    Migomail

    Using an SMTP relay service like Miogmail is the simplest way to get started sending marketing and transactional emails. Send emails as per specific action or send series based bulk email relentlessly. Design creative customize email templates using drag-drop editor or use readymade responsive template. Security is Security is first priority, secure email infrastructure integration with SSL, DKIM, DMARC, SPF, SSL, TLS. Increase your email delivery with advanced management tools and Dedicated IP...
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  • 8
    KDMARC

    KDMARC

    Kratikal Tech

    KDMARC is an email authentication and anti-spoofing solution that helps organizations in securing their outbound mail flow. KDMARC's Dynamic SPF feature allows the whitelisting and blacklisting of domains and IPs in a single click on the KDMARC dashboard. Dynamic DMARC allows the change in policy (None, Quarantine and Reject) at real time. The tool is aimed at helping customers take relevant security actions in a timely manner to ensure more robust email security. KDMARC allows organizations...
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    17 Ratings
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  • 9
    Report URI

    Report URI

    Report URI

    We are the best real-time monitoring platform for cutting edge web standards. Our experience, focus and exposure allow us to take the hassle out of collecting, processing and understanding reports, giving you just the information you need. Did you know your customers' browsers can automatically send you all sorts of useful information about the security profile of your site? If you deploy HTTPS on your site but don't serve all content over HTTPS too, including content like images...
    Starting Price: $9.99 per month
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  • 10
    Mimecast DMARC Analyzer
    ... of DMARC and has been helping customers since the introduction of the DMARC standard in 2012. DMARC Analyzer provides user friendly DMARC analyzing software and acts as your expert guide to move you towards a reject policy as fast as possible. DMARC Analyzer provides a SaaS solution which empowers organizations to easily manage complex DMARC deployment. The solution provides 360° visibility and governance across all email channels. Everything is designed to make it as easy as possible.
    Starting Price: $9.99 per month
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  • 11
    MxToolbox

    MxToolbox

    MxToolbox

    Are you confident that your email is getting through? You rely on email for business critical communication, so you need to know your email has been delivered to your customers and you need to know who is sending email on your behalf. MxToolbox is your expert on email deliverability. Our newest product, MxToolbox Delivery Center, gives you the insight you need to manage your email configuration and troubleshoot emergent email issues in order to improve your email delivery. SPF, DKIM and DMARC...
    Starting Price: $129 per month
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