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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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48 Products for "customer" with 1 filter applied:

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  • 1
    NinjaOne

    NinjaOne

    NinjaOne

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training...
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    3,904 Ratings
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  • 2
    MyClient

    MyClient

    MyClient

    Your business is made up of many moving parts: customers, resellers, infrastructure, support, monitoring, reporting and billing just to name a few. You use lots of different systems - maybe you're still using the default system provided by Ahsay. MyClient incorporates dozens of standard and fully customizable reports, both for internal and customer-facing functions. MyClient can replace the default backup success reporting of your backup software, and email them to your customers automatically...
    Starting Price: $39 per month
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  • 3
    Barracuda MSP

    Barracuda MSP

    Barracuda MSP

    Our portfolio of solutions enables you to build comprehensive security services that include prevention, detection, and response across attack surfaces such as email, endpoint, network, and more, creating layers of security around your customers’ data, users, and reputation. When partnering with us, you have one number to call when a security event occurs, although, we may call you first. Our team takes a proactive approach, enabling quick response and reducing the damage an event can have...
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  • 4
    GS RichCopy 360 Standard
    ...-as-a-service capability ☁️ Supports cloud targets like Azure, AWS, and Google Drive 🛠️ Delta copy, error recovery, retry logic, and CLI support 📊 Detailed logging and email notifications 🧩 Pause/resume functionality for interrupted jobs 🧠 Real-time progress tracking and job status updates 🧪 Pre/post copy scripting for custom workflows Why It’s Trusted: Used by thousands of IT professionals, it is known for its reliability, ease of use, and in backup, replication, and migration tasks.
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    55 Ratings
    Starting Price: $49.99/License
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  • 5
    11:11 Cloud Backup

    11:11 Cloud Backup

    11:11 Systems

    ... Backup can help customers remove single points of failure to minimize the time and business impact of data loss. At the same time, customers looking to modernize their existing data protection strategies, including eliminating cumbersome tapes, or improving long-term retention capabilities, iland’s Secure Cloud Backup offers an easy and cost-effective cloud solution for your offsite backup and archiving needs.
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  • 6
    Datto Unified Backup

    Datto Unified Backup

    Datto, a Kaseya company

    With Datto Unified Backup you can protect customer data and keep their businesses running. Protect servers, files, PCs, and SaaS applications. Datto works with MSPs to customize a solution tailored to you and your clients. With software and hardware for MSPs of all sizes, Datto has you covered. MSPs around the world have been trusting Datto with their business continuity and disaster recovery for over a decade.
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  • 7
    Zerto

    Zerto

    Zerto

    Zerto helps customers accelerate IT transformation by eliminating the risk and complexity of modernization and cloud adoption. By replacing multiple legacy solutions with a single IT Resilience Platform, Zerto is changing the way disaster recovery, backup and cloud are managed. At enterprise scale, Zerto’s software platform delivers continuous availability for an always-on customer experience while simplifying workload mobility to protect, recover and move applications freely across hybrid...
    1 Rating
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  • 8
    BeBackup

    BeBackup

    BeBackup

    BeBackup is a solution intended exclusively for IT service providers. BeBackup is a 100% French Saas backup solution, independent of hosting. Increase your profitability and retain your customers by simply backing up their computers and servers to your own servers. Enter the Cloud with them safely, efficiently and easily. BeBackup therefore offers innovative IT backup and full support in these steps that are vital to your business. Our software is developed for IT providers and corporate...
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  • 9
    CloudAlly

    CloudAlly

    CloudAlly

    ... retention. Exceptional Customer Service real-person, responsive, 365x24x7 to resolve all your Office 365 backup queries. Dedicated Customer Support Hub with video tutorials and a detailed knowledge base. Secure and Certified with Microsoft-mandated OAuth and MFA/2FA support. ISO 27001, HIPAA, and GDPR compliant. Global data centers of your choice. Secure Amazon AWS S3 Encryption.
    1 Rating
    Starting Price: $3.00/month
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  • 10
    Syncrify

    Syncrify

    Synametrics Technologies

    Syncrify is a private-cloud backup software allowing multiple customer machines to backup folders/files to a central repository within its own enterprise. The comprehensive, multi-platform data protection solution provides 100% security and allows customers to access their files from anywhere at any time. Syncrify also offers across-the-board folder synchronization and an incremental backup feature that intelligently recognizes small changes to larger projects, thereby making backup jobs run...
    Starting Price: $49.00/one-time
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  • 11
    SkyKick

    SkyKick

    SkyKick

    An integrated platform to help IT providers be more successful in the cloud. A powerful set of cloud management products. Project automation makes migrations safer and easier. Unlimited backup, easy setup, and one-click restore. All your customer’s SaaS apps in one dashboard. The SkyKick Migration Suite helps IT Partners automate entire Office 365 migration projects from pre-sales to project completion. Migration projects can be complex and time-consuming, with many steps to manage for a safe...
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  • 12
    Vault America Online/ Cloud Backup
    Safeguard your business and protect your data. Four Pillars of Cybersecurity: Backup, recover, archive, discover. Since 2004, Vault America has safeguarded customers’ data and their businesses with automated and scalable hybrid cloud data protection and availability services, aligned under our four product pillars: backup, recover, archive and discover. Clients rely on Vault America’s solutions to solve their data backup and disaster recovery, business continuity, compliant email and data...
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  • 13
    NovaBACKUP for PC
    ... and GDPR, and uses backup file compression to ensure efficient backup storage usage. Customers can choose from file and image backup, and restore an entire PC or selected files in minutes. NovaBACKUP also offers world-class ongoing customer support at no additional cost.
    Starting Price: $149.95 per year
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  • 14
    MailConverterTools

    MailConverterTools

    Mail Converter Tools

    ... of applications. In Addition, we have 1 million customers, 10 years of experience, awarded, 100% Money-Back Policy, 24*7 Customer support makes us the first choice of users. We Offer Simplified and Top-Notch Solutions for Mac users in the field of Email Conversion, Email Migration, Splitter Tool, Cloud Backup.
    Starting Price: $99
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  • 15
    Keepit

    Keepit

    Keepit

    Keepit is the best way to protect cloud data across your SaaS services. Get the market’s best Office 365 backup coverage and a variety of great features with Keepit’s cloud backup & recovery services. Keepit is designed to protect your data. Data is your most valuable business asset, which is why we give you the most secure, robust, and scalable data protection service. Customers across all sectors and industries trust Keepit with their data. Partner up with Keepit and be sure to include...
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  • 16
    Hyper Backup
    Back up folders, system settings, and software packages from your Synology NAS to a wide range of destinations, while saving space with compression and deduplication. Back up your NAS data to a local shared folder, external devices, another Synology NAS, rsync servers, and public cloud services like Google Drive, S3-compatible storage, and Synology's C2 Storage for Individuals and C2 Storage for Businesses. Keep your backup plans as simple as possible with powerful customization features...
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  • 17
    EaseUS MobiXpert
    All-in-one iPhone toolkit to solve all iPhone problems. 45% of users are running out of storage every year. iOS doesn't have many features for customization. Accidentally locked if the wrong password is entered several times. With MobiXpert, you will get plenty of storage. WhatsApp fast transfer & manage. Easy transfer from old iPhone to new. MobiXpert recovers all lost data. Unlock accidentally locked iOS devices. MobiXpert changes iPhone location globally as you want. MobiXpert customizes...
    Starting Price: $35.98 per month
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  • 18
    Coolmuster Android Backup Manager
    Coolmuster Android Backup Manager is the one-stop backup and restore software for Android data, which enables you to back up and restore Android data with 1 click, such as contacts, SMS, call logs, media files, etc. User-friendly Backup Process: With no special technical skills required, you can freely choose to back up either all or any target data types on Android device without quality loss, customize the storage location of backup files, and also track the backup progress...
    Starting Price: $19.95 1 Year License
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  • 19
    LiveVault

    LiveVault

    j2 Global

    LiveVault provides cloud backup and recovery solutions to over 11,000 businesses across North America. Balancing simplicity and power with flexible options to meet specific business requirements, LiveVault offers unique business-class services including: Offsite protection combined with local backup. Web-based access to protected data. Agentless backup across multiple LAN connected systems. Mirrored data centers to ensure recoverability. Every LiveVault customer can rest assured that their data...
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  • 20
    FileBackupEX

    FileBackupEX

    GOFF Concepts

    ..., and view jobs for your valuable data. Something as important as a backup shouldn't be so complicated. Automatically keep your files in sync with FileBackupEX. Copy only changed files. Keep target folder mirrored with a source folder. Manually start and stop jobs. Extremely easy-to-use interface. Portable application for custom install.
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  • 21
    Cove Data Protection
    Protect servers, applications, databases, workstations, and Microsoft 365 data with Cove Data Protection (formerly N-able Backup). Cloud storage in one of 30 worldwide data centers is included, with the option to keep a local copy of your backups using the hardware of your choice. Flexible recovery options include bare-metal restore, virtual restore, and file/folder-level recovery. Reduce administrative time by managing backups for all your customers, and all their device and data types, from...
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    8 Ratings
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  • 22
    Storagepipe

    Storagepipe

    Storagepipe

    ... to be your trusted partner and our customers trust us with the protection and high availability of their mission-critical systems. Our focus is on a Storagepipe Experience that meets the reliability, scalability and support that your business demands.
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    19 Ratings
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  • 23
    AhsayCBS

    AhsayCBS

    Ahsay Systems Corporation Limited

    ... offer a hosted AhsayCBS instance if you don't want to host it. On the client side, there are three backup agents: AhsayOBM, AhsayACB, and Ahsay Mobile, which you can install on your customers' endpoints and devices. AhsayOBM backs up servers, databases, virtual machines, NAS devices, and Microsoft 365 user accounts as an administrator; AhsayACB backs up files on desktops, laptops, and Microsoft 365 as individual users. 
    2 Ratings
    Starting Price: $1.50 / month
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  • 24
    Storix

    Storix

    Storix

    ... customer service and development teams are based in the USA, so you get assistance directly from Storix engineers who truly understand our products. System administrators prefer Storix because we have an option for running backups as a native Linux application. Perform P2V, V2P or V2V file-level migrations of your entire system. Moving to the cloud? Use Storix to “lift and shift” your systems into the cloud.
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  • 25
    Barracuda Cloud-to-Cloud Backup
    ... Office 365 data is already in the cloud, saving secure, encrypted backups in the same network means better performance and instant scalability. Barracuda Cloud-to-Cloud Backup gives you the flexibility to restore Teams, Exchange, SharePoint, and OneDrive data either fully or with highly granular detail. Full SharePoint support means you can backup and restore everything in SharePoint including different site templates, custom lists, permissions, and metadata.
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  • 26
    GreyMAR

    GreyMAR

    GreySignal

    A single platform for operators to connect with patients & families, standardize their compliance programs, provide mock survey tools & reimbursement scrubbers and so much more. We reduce software fatigue and centralize all of your operational needs under one umbrella. We make it easy to import and connect with your existing tools using our partner integrations or custom API. Connect with your EHR and other patient data platforms to close the patient data care loop. We provide baked-in services...
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  • 27
    Rewind Backups
    Rewind is the leading provider of cloud backups for SaaS applications that helps businesses back up and restore their cloud data. Rewind provides solutions that are pivotal to the growth and utility of the cloud that supports the backbone of the way millions of businesses work and store their data. Rewind has been supporting over 100,000 businesses worldwide with automated backups, on-demand data recovery and exceptional customer support since 2017 from their head office in Ottawa, Canada...
    1 Rating
    Starting Price: $3.00/month
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  • 28
    Unitrends MSP
    ... get in, get out, and get on with your day. BackupIQTM uses artificial intelligence to surface the most important issues so you can feel confident that your technicians are working on the right things all the time. Automatically send beautiful reports every week, month, or quarter so your customers rest easy knowing they’ve got a stellar team and world class technology keeping their business up and running.
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  • 29
    Clumio

    Clumio

    Clumio

    ...-time across services such as Amazon EC2, EBS, and RDS. Clumio’s end-to-end encryption is always on. The user and key management design ensure full customer control over data access. The architecture handles all of the deduplication and data compression tasks as well as the fingerprint database and cataloging of all protected data. Start protecting your AWS data with Clumio in less than 15 minutes. Join a community of passionate users and try Clumio for free today.
    Starting Price: Free
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  • 30
    Agility Recovery

    Agility Recovery

    Agility Recovery

    ... Analysis, satellite and LTE communication solutions for reliable connectivity, data backup and recovery services to protect vital information, and expert-led tabletop exercises to strengthen preparedness. Backed by over three decades of experience, Agility Recovery delivers customized support to safeguard operations, reduce downtime, and build lasting resilience.
    2 Ratings
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