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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Routee

    Routee

    AMD Telecom

    Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails...
    2 Ratings
    Starting Price: $0.01 one-time fee
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  • 2
    MIRACL

    MIRACL

    MIRACL

    World's fastest MFA with the highest login success rate above 99%. Highly secure, password-free login in just two seconds. MIRACL works on any device or browser, removing the barriers to authentication to optimise the the user experience, decrease costs, and win lost revenue. Protect your users. Simplify their journey. MIRACL Trust offers a safer, smoother authentication experience. One step. No passwords. No problem. Traditional multi-factor authentication is slow and cumbersome....
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    17 Ratings
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  • 3
    FusionAuth

    FusionAuth

    FusionAuth

    FusionAuth is a modern, developer-focused identity and access management platform built to give you full control over your authentication stack. Whether you’re building a startup app or managing enterprise-scale infrastructure, FusionAuth delivers all the must-have features — from login and SSO to advanced protocols like OAuth2, OIDC, SAML, and WebAuthn — in a self-hostable or cloud-native package. Designed with developers in mind, FusionAuth integrates seamlessly with any language,...
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    169 Ratings
    Starting Price: $0
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  • 4
    Sumsub

    Sumsub

    Sumsub

    Sumsub is a full-cycle verification platform that secures every step of the user journey. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub achieves the highest conversion rates in the industry—91.64% in the US, 95.86% in the UK, and 97.89% in Hong Kong—while verifying users in less than 50...
    200 Ratings
    Starting Price: $1.35 per verification
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  • 5
    LoginRadius

    LoginRadius

    LoginRadius

    LoginRadius empowers businesses to deliver a delightful customer experience without compromising security. Using our customer identity platform, companies can offer a streamlined login process while protecting digital accounts and complying with data privacy regulations. LoginRadius serves over 3,000 businesses with a monthly reach of 700 million users worldwide. Key platform features include registration services, adaptive security, integration with third-party applications, and customer...
    3 Ratings
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  • 6
    EnSecure

    EnSecure

    Enqura

    Strong multi-factor customer authentication designed for secure first time log-in, transaction signing, document verification protecting digital channels against fraud. Digital Identity, created by using multi-factor authentication is crucial for enhancing user experience, guaranteeing the protection of your customers’ assets, and adhering to regulatory requirements. EnSecure offers the ideal solution for end users’ authentication needs across many industries, with two versions based on Soft...
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  • 7
    Cipherise

    Cipherise

    Cipherise

    With over 5000 SAML integrations, experience seamless and secure connections with Cipherise - the platform that offers infinite ways to connect with your employees and customers. By integrating with Cipherise, you can easily build authentication into any app, and offload customer identity management to create delightful experiences quickly. With Cipherise's mutual, bi-directional authentication, you get the security, scalability, reliability, and flexibility to build the stack you need...
    6 Ratings
    Starting Price: $30 per user per month
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  • 8
    WSO2 Identity Server
    ... Customer IAM (CIAM) solutions to provide an experience your users will love
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  • 9
    TrustBuilder

    TrustBuilder

    TrustBuilder

    TrustBuilder is your reliable partner in cybersecurity. We go beyond the traditional software firm role, focusing on delivering robust and secure solutions that foster trust among enterprises. Through our Access Management Platform, TrustBuilder.io, our commitment is to ensure the secure digital journey of your employees, partners, and customers. With our advanced MFA and CIAM technology, we provide uninterrupted access while safeguarding identities. > TrustBuilder's SaaS MFA provides...
    Starting Price: € 10 per user / per year
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  • 10
    HYPR

    HYPR

    HYPR | The Passwordless Company

    HYPR fixes the way the world logs in. Organizations are faced with the challenge of achieving secured and seamless authentication coupled with a flawless user experience at a time when it’s more critical than ever. HYPR’s passwordless multi-factor authentication (PMFA) platform decouples authentication from the organization’s current and future identity providers and eliminates the traditional trade-off between security and user experience by providing uncompromising assurance and...
    Starting Price: $4.00 per user/month
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  • 11
    Keyless Authenticator

    Keyless Authenticator

    Keyless Technologies

    Nothing to remember. Nothing to steal. You are the key. Adopt zero-trust authentication to protect your remote workforce and enable strong customer authentication with just a look. Anywhere. Any time. Any device. Embrace passwordless, multi-factor authentication to eliminate fraud, phishing and credential reuse – all while enhancing customer and employee experiences and protecting their privacy. Unique capabilities powered by unique technology. Hardware Agnostic. Since we do not rely...
    2 Ratings
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  • 12
    Secfense

    Secfense

    Secfense

    Protect your company, employees, and customers with simpler and stronger authentication. Deploy 2FA in minutes, not weeks. 2FA (and other user access security policies) built into the fabric of the infrastructure, not rigidly fixed to the applications. Enabling the use of any 2FA methods available on the market now and in the future without changing the core. Protection is available across the entire organization, spanning from on-premise, public and private cloud. Secfense is deployed...
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  • 13
    LoginID

    LoginID

    LoginID

    With just a few lines of code, LoginID enables websites and apps to integrate FIDO/FIDO2 certified multi-factor authentication via our easy to use SDKs and APIs. Our platform leverages the biometrics on the end user's device to create a private key, public key pair that allows for seamless strong customer authentication. No app installation is required and the private key is stored securely on the end user's device, never leaving. Additionally, LoginID offers Transaction Confirmation, where...
    Starting Price: Free
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  • 14
    SecurePass

    SecurePass

    eMudhra

    SecurePass IAM provides robust security measures like credential vaulting, session monitoring, and least privilege enforcement. This reduces the risk of unauthorized access, ensuring your organization's data remains secure By automating processes like user provisioning, access certifications, and password management, SecurePass IAM simplifies access management. This leads to increased operational efficiency and productivity within your organization With its built-in analytics,...
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  • 15
    Ping Identity

    Ping Identity

    Ping Identity

    Ping Identity builds identity security for the global enterprise with an intelligent identity platform that offers comprehensive capabilities including single sign-on (SSO), multi-factor authentication (MFA), directory, and more. Ping helps enterprises balance security and user experience for workforce, customer, and partner identity types with a variety of cloud deployment options including identity-as-a-service (IDaaS), containerized software, and more. Ping has solutions for both...
    Starting Price: $5 per user per month
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  • 16
    NCP

    NCP

    NCP engineering

    For individual workstations, freelancers or smaller installations, NCP Entry Clients offer a wide range of technical features and offer much more than a standard VPN. Our Solution Finder will help you find the right NCP product for your organization. No matter what hardware you use, whether you are looking for a solution for use in your own company or as a partner for your customers, for a few employees or large installations, we will guide you to the right product in just a few steps. With 30...
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  • 17
    Authy

    Authy

    Twilio

    Enable 2FA for your favorite sites. Go beyond the password and protect yourself from hackers and account takeovers. Simple to setup, secure cloud backup, multi device support. Defeat cyber criminals & avoid account takeovers with stronger security, for free! Watch the video below to learn more about why you should enable 2FA for your accounts. Relying on just usernames and passwords to secure your online accounts is no longer considered safe. Data breaches occur daily and hackers are always...
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    20 Ratings
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  • 18
    Sima

    Sima

    Active Witness

    Sima does more than just keep the bad guys out. Sima is a highly secure yet frictionless cloud-based Access Control reader. Sima has the ability to read both mobile credentials (QR codes) and facial biometrics. This allows the integrated cloud-based software to issue both single (QR only) and multi-factor (facial verification) for highly secure and customized facility access. We take your privacy very seriously. We use facial recognition technology to perform facial authentication. This allows...
    Starting Price: Free
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  • 19
    uqudo

    uqudo

    uqudo

    uqudo is MEA's leading digital identity platform, delivering end-to-end verification that safeguards every customer touchpoint. Our award-winning suite seamlessly integrates white-label KYC, KYB, AML Screening, Transaction Monitoring, and Biometric Authentication to embed trust into digital interactions. We empower enterprises and scaleups to accelerate digital transformation, slash operational costs, deliver frictionless user experiences, ensure regulatory compliance, and eliminate fraud...
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  • 20
    passbolt

    passbolt

    passbolt

    Finally, a password manager built for collaboration. Secure, flexible, and automation-ready. Trusted by 10,000 organizations, including Fortune 500 companies, newspapers, governments, and defense forces. Passbolt servers are designed to be simple to install and easy to manage. Yet they are enterprise-ready and can support complex setup for high availability. Passbolt can be used from your browser or mobile phone. Sharing happens in real-time. Desktop apps are coming soon. Retrieve, store and...
    1 Rating
    Starting Price: €45/month/10 users
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