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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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238 Products for "customer" with 2 filters applied:

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  • 1
    HubSpot Customer Platform
    ...Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community.
    Starting Price: Free
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  • 2
    Heyday AI

    Heyday AI

    Hootsuite

    Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. ...
    1 Rating
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  • 3
    Salesforce Agentforce
    Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
    1 Rating
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  • 4
    Augment CXM

    Augment CXM

    Augment CXM

    Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations - giving you insight into every detail. ...
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  • 5
    ZoomInfo Chat
    Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.
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  • 6
    HumanBot

    HumanBot

    HumanBot

    ...No technical experience is needed. Record, track, and analyze chat history, traffic data, and analytics. See what customers are saying and boost revenue and ROI with data-driven optimizations.
    Starting Price: $49 one-time payment
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  • 7
    Humach

    Humach

    Humach

    ...By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.
    Starting Price: $75 per month
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  • 8
    Hatcher

    Hatcher

    Hatcher

    ...Engage your customers with automated AI natural language responses.
    Starting Price: $25 per month
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  • 9
    MyAlice

    MyAlice

    MyAlice

    Guide your customers through a custom buying experience. In just a few questions, they'll find the perfect product for them based on their responses. Find customer data, order history, and inventory status right at your fingertips so that you can create or update orders without ever leaving the dashboard. Leverage your customer data to build data-driven customer profiles, run personalized ads, and recommend new products.
    Starting Price: $15 per month
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  • 10
    Nabiq

    Nabiq

    Nabiq

    ...It assists your sales and marketing team by providing personalized content, making every customer feel special and valued, which increases conversions and sales revenue. Nabiq enables bulk communication with personalized content for every customer, allowing you to scale up using AI sales automation. By integrating your website and third-party platforms with Nabiq, you can fuel personalized funnels and strategies for each customer, helping your DevOps team reach KPIs by streamlining customer outreach.
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  • 11
    Conversity

    Conversity

    Aumenta Global Services

    Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger.
    Starting Price: $99.00/month/user
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  • 12
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 13
    MaxIQ

    MaxIQ

    MaxIQ

    MaxIQ is a customer journey management platform designed to optimize revenue generation through enhanced sales, success, and RevOps integration. By using AI-driven insights, it allows teams to forecast with accuracy, streamline customer interactions, and boost collaboration across departments. MaxIQ’s features include automated data capture, real-time visibility into customer activities, and intelligent deal prioritization.
    Starting Price: $$
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  • 14
    Zoovu

    Zoovu

    Zoovu

    ...Easily integrate conversational commerce throughout the customer journey including: webshops, channel partners, in-store kiosks, chatbots, visual and voice commerce. Ask your customers the right questions, based on their individual needs, preferences, and context. Easily create and customize dynamic conversations directly within the platform. Zoovu helps you automatically transform product properties into specific customer wants and needs, while highlighting product value.
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  • 15
    Glida

    Glida

    Glida

    ...You can change the language, and the script and we take care of building a custom customer journey. We create personalized experiences for your customers so they can learn how about your solution easily.
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  • 16
    Lerno

    Lerno

    Lerno

    ...With actionable insights that highlight opportunity gaps, customer needs and customer trends, revenue teams are no longer mis-aligned and can come together to support a prospect through to a paying customer.
    Starting Price: $50
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  • 17
    DaveAI

    DaveAI

    DaveAI

    ...DaveAI avatars strikes a conversation with customers in natural language, understand their preferences and makes personalized recommendations both via speech and text. With the power of speech, data, and intelligence, DaveAI delivers an unmatched customer product discovery experience with virtual sales avatar across different sectors. We deliver real-time personalized product recommendations that suit each customer’s tastes and preferences.
    Starting Price: $30 per month
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  • 18
    GPT4Sales

    GPT4Sales

    GPT4Sales

    GPT4Sales is an AI-powered platform that enables businesses to create custom AI agents for automating sales and customer service on messaging platforms like WhatsApp and Telegram. These agents are trained on specific business data, including websites, PDFs, text, and product inventories, to provide personalized customer interactions and employ effective sales techniques. The platform offers a user-friendly, no-code setup, allowing businesses to deploy AI agents without extensive programming knowledge. ...
    Starting Price: $53 per month
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  • 19
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. ...
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    153 Ratings
    Starting Price: Free
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  • 20
    Poggio

    Poggio

    Poggio Labs

    Poggio is an AI-powered platform designed to provide tailored, executive-level points of view (POVs) for every account, enabling go-to-market (GTM) teams—both people and AI agents—to engage smarter and win faster. By transforming manual research into scalable account intelligence, Poggio helps sales teams spend more time solving customer challenges and less time researching. The platform standardizes messaging across all customer-facing roles, aligning everyone to speak the customer’s language and confidently lead with value. Poggio integrates seamlessly with your value frameworks, ensuring consistent use of case studies, battle cards, and sales methodology. Trusted by revenue leaders, the platform accelerates revenue growth by helping teams show up as strategic partners rather than vendors. ...
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  • 21
    Octave

    Octave

    Octave

    Octave gives you a real‑time edge, automatically updating your outbound playbook based on live customer signals, ICP shifts, and your unique market positioning, it connects to your GTM stack, learns from every customer and market signal, and continuously optimizes your outbound motion, grounding every interaction in your strategy, your positioning, personas, use cases, and insights, so you scale faster with messaging that wins, Octave is the first AI platform to go beyond personalization by adding rich, real‑time context to every prospect and customer interaction, it turns your ICP into action, operationalizing ideal customer profiles and orchestrating messaging across clients, it enables sharing self‑optimizing templates across teams to stay aligned and move faster, deploys a specialized team of AI agents to collect rich intel on every prospect, personalizes at the speed of change so messaging evolves alongside your product.
    Starting Price: $119 per month
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  • 22
    Aomni

    Aomni

    Aomni

    Aomni is an AI sales assistant that eliminates the tedious manual work holding back sales teams. It automates repetitive sales tasks like account research, content creation, and data entry through AI customized for each customer's unique business. This enables sales reps to focus on high-value selling activities that drive deals and revenue growth. Specifically designed for strategic B2B sales teams selling to enterprise and mid-market customers, Aomni trains an AI assistant on customers' products, services, and methodologies to streamline their existing workflows. ...
    Starting Price: $10 per month
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  • 23
    CustomerOS

    CustomerOS

    CustomerOS

    CustomerOS helps B2B companies turn anonymous website traffic into qualified pipeline. We identify in-market accounts, score them against your ICP, detect buying stage, and surface actionable insights for sales and marketing. Our platform also optimizes your content library, timing, and discoverability through SEO and AI recommendations to maximize conversions.
    Starting Price: $999/month
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  • 24
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass.
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  • 25
    eGain Sales Advisor
    Powered by proven, award-winning AI reasoning technology, knowledge, and contextual offers, eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance. eGain Sales Advisor enables agents to provide advice based on uncovering the needs of the customer through a dialog rather than overwhelming the customer with raw product information. Expand the benefits of the solution by extending its role in self-service. When deployed for customer self-service, it can provide the same conversational guidance to customers like a live human agent would. Moreover, the solution automates the follow-on coaching and nurturing process with virtual assistant, messaging, notifications, and analytics, all unified on the same platform for connected and consistent experiences, which will help close the sale and expand wallet share over time.
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  • 26
    GPTBots.ai

    GPTBots.ai

    GPTBots

    GPTBots offers end-to-end AI solutions for enterprises, focusing on areas like customer support, lead generation, enterprise search, and data insights. With a no-code platform, businesses can easily deploy AI agents to enhance productivity, streamline workflows, and reduce costs. GPTBots’ platform empowers businesses to automate customer interactions, gain actionable insights, and improve internal knowledge management.
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  • 27
    Mendable.ai

    Mendable.ai

    Mendable.ai

    Mendable is an AI-powered platform that enables businesses to create custom chat applications by integrating their technical resources, such as documentation and knowledge bases. This facilitates the development of AI assistants capable of addressing customer and employee inquiries, thereby reducing support workloads and enhancing user engagement. The platform supports seamless integration with various data sources, including GitHub, Notion, Confluence, and more, allowing for efficient data ingestion and synchronization. ...
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  • 28
    D&B Hoovers

    D&B Hoovers

    Dun & Bradstreet

    ...D&B Hoovers is a sales acceleration solution that provides a faster path from prospect to profitable relationship by leveraging data and analytics. B2B sales professionals can engage faster with customers to grow their business. Access comprehensive intelligence on more than 120 million business records. Deliver intelligence and insight into the tools where your sellers and marketers work every day. Intuitive interface and automated workflow features including triggers, alerts, smart lists and conceptual search. D&B Hoovers combines the world’s largest commercial database from Dun & Bradstreet with sophisticated analytics to deliver a sales intelligence solution packed with insight. ...
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    1,150 Ratings
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  • 29
    Aktana

    Aktana

    Aktana

    Using embedded artificial intelligence refined by real‑time human insight, Aktana gives life sciences sales and marketing teams the information they need to improve the customer experience. Aktana’s AI-driven next-best-action platform integrates with every data source and major player in your commercial tech stack, transforming mountains of data into clear recommendations delivered into existing workflows. By embedding intelligence throughout the entire omnichannel ecosystem, Aktana makes every customer journey feel like a continuous conversation—seamless, well-timed and always relevant. ...
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  • 30
    Zipteams

    Zipteams

    Zipteams

    ...Ask the Zip AI agent to find customer personas that are converting to make your targetting stronger. Enable your reps to hyper-personalize their conversations basis past customer context. Maximize your team's time on prospects' with higher purchase intent and move them faster in the funnel. Ensure every customer request and follow-up actions are completed promptly.
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