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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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18 Products for "custom" with 2 filters applied:

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  • 1
    Uptime.com

    Uptime.com

    Uptime.com

    We provide peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one. Use Uptime.com to: -Choose domains and configure checks to start monitoring web, network, and email...
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    371 Ratings
    Starting Price: $7.00/month annual plan
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  • 2
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 3
    ActiveBatch Workload Automation

    ActiveBatch Workload Automation

    ActiveBatch by Redwood

    ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails...
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    356 Ratings
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  • 4
    RunMyJobs by Redwood

    RunMyJobs by Redwood

    RunMyJobs by Redwood

    RunMyJobs by Redwood is the #1 and only enterprise workload automation solution that's SAP Endorsed, achieving premium certification and the highest SAP verification for outstanding customer value. With a guaranteed 99.95% uptime and 24/7 support, you can automate end-to-end processes in complex environments reliably, on-prem or in the cloud. SAP customers can keep a clean core and ensures no process disruptions during multiphase RISE migrations with seamless integration with S/4HANA, BTP...
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    243 Ratings
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  • 5
    UptimeRobot

    UptimeRobot

    UptimeRobot

    UptimeRobot is a website monitoring service with a forever free plan that lets you register with just an email and monitor up to 50 websites, servers, or keywords with 5-minute intervals. Setup takes only a few clicks. For faster checks and advanced features, paid plans offer 1-minute or 30-second intervals, along with SSL certificate, domain expiry, and heartbeat (cron job) monitoring. You can also create up to 100 status pages, customize them to match your brand, protect them...
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    719 Ratings
    Starting Price: $0 per month (FREE)
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  • 6
    Websiteuptime.io
    Websiteuptime.io will be your number one uptime monitoring tools that can manage your website even when you are away. What can it do? - It monitors your page and shows the current status. - It helps you follow the heartbeats. - It sends you notifications to stay alert in urgent incidents. - It enables custom HTTP requests and responses. - It helps you organize the projects you have. - It gives you custom domains to make connection easier. From different locations, you have...
    Starting Price: $19
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  • 7
    VisualCron

    VisualCron

    VisualCron

    What is VisualCron? VisualCron is an automation, integration and task scheduling tool for windows. VisualCron key features. Features that provides solutions. No programming skills. You do not have to have a programming background to learn and create Tasks with VisualCron. Easy to use interface. Drag, click and create. The interface is consistent and easy to learn. Tasks for everything 100+ custom. Tasks for different technologies. Customer driven development. We base our development...
    Starting Price: $499 per year
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  • 8
    OnlineOrNot

    OnlineOrNot

    OnlineOrNot

    ... before sending an alert, with options for even more. OnlineOrNot will check your SSL certificates for expiration and other issues, and alert you if there's a problem. You can choose to run uptime checks from one region, or all of them. Your customers rely on your products and services. Let them know your real-time status with an automatically updating status page. Add your customers as subscribers to your status page, and send consistent incident updates via email.
    Starting Price: $20 per month
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  • 9
    PushMon

    PushMon

    TeamEXtension

    ... as expected. For critical systems, get notified by SMS or phone call. Easy integration and customization with URL alerts. Support for the day, weekday, weekend, end of the month, hour, 15 minutes, 30 minutes, 6 hours, 12 hours, Mon-Sun, 1st-31st schedules, multiples, and ranges. Daily schedules can be checked at the time you specify. Accessing the PushMon URL on a regular schedule is easy and convenient. You can create a simple code or script to call the URL and your done!
    Starting Price: $17.95 per month
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  • 10
    Hyperping

    Hyperping

    Hyperping

    Combining reliable uptime and performance monitoring, hosted status pages & incident management all in one tool. Receive instant alerts when downtime occurs and collect performance metrics. Communicate incidents and maintenances to your users in beautifully simple status pages. Collaborate with developers and customer support to resolve issues together. Create incidents, add real-time updates and change your services status to keep your users in the loop. Instantly alert your team...
    Starting Price: $79 per month
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  • 11
    Honeybadger

    Honeybadger

    Honeybadger

    ... your external services go down or have other problems. Know when your background jobs and services go missing or silently fail. How your users experience your app failing is a huge opportunity for you to create a positive interaction with them, and turn annoyance into admiration. Honeybadger customers routinely surprise and delight their users by fixing errors before they have a chance to complain.
    Starting Price: $26 per month
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  • 12
    Cronitor

    Cronitor

    Cronitor

    .... Cronitor has you covered. Create simple uptime checks, or build complex tests with custom assertions. Cronitor's approach to continuous monitoring detects problems in seconds and sends alerts to your team instantly. Trigger and manage incidents directly from the tools you already use. Cronitor is the utility-knife style monitoring tool you need to cover your backend, while you focus on growing your business.
    Starting Price: $49 per month
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  • 13
    Cronhub

    Cronhub

    Cronhub

    ... for multiple users, along with rich analytics, logs, and insights on job performance. The platform is designed to help developers and businesses maintain their recurring jobs efficiently, offering affordable pricing plans with a free trial for all paid tiers. Cronhub's serverless infrastructure ensures reliability through AWS and DigitalOcean. It's a valuable tool for preventing silent job failures that can lead to loss of data, revenue, or customers.
    Starting Price: $19 per month
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  • 14
    Cronly

    Cronly

    Cronly

    Cronly helps developers monitor and manage cron jobs with ease. By scheduling your cron jobs in the cloud, Cronly ensures you’re instantly notified when updates, analytics, payments, or emails fail. It allows users to group monitors and tasks by project, set up custom notification groups, and assign team members with specific permissions. The platform integrates with hundreds of services via Zapier, as well as built-in Slack and email integrations. Users can also schedule jobs directly from...
    Starting Price: $1 per month
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  • 15
    CronAlarm

    CronAlarm

    CronAlarm

    CronAlarm provides robust monitoring for cron jobs and scheduled tasks, alerting users when any issues arise. It offers critical insights into the performance and reliability of tasks, ensuring users are informed if jobs run too quickly, too long, or fail to run at the correct interval. With a simple setup, requiring only access to a URL—CronAlarm makes monitoring easy. Users can receive custom alerts through email, webhooks, or Slack, ensuring they stay updated on their task performance. Cron...
    Starting Price: $5 per month
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  • 16
    cron-job.org

    cron-job.org

    cron-job.org

    Cron-job.org offers free, reliable scheduling for websites and scripts, allowing tasks to be executed as frequently as every minute or as infrequently as once a year. It provides versatile scheduling options, execution predictions, and a detailed execution history with response data. Users can configure custom HTTP requests, run test jobs for verification, and receive status notifications for failures and recoveries. The platform supports multi-factor authentication for enhanced security...
    Starting Price: Free
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  • 17
    Cronless

    Cronless

    Cronless

    ..., and furthermore crontab is a real headache to set up and run correctly. If you don't have cron on your hosting account or don't want to write a crontab entry, then Cronless makes it easy to set up a cron job online. Cronless offers a premium monitoring service where we can alert you if your site or server is offline moments after it goes offline. Our site monitoring also offers uptime percentage and outage count, along with a website badge you can post to brag to your customers about your reliability.
    Starting Price: $27 per year
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  • 18
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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