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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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60 Products for "custom" with 2 filters applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Proton Drive

    Proton Drive

    Proton AG

    ... their files and docs. You can always add more storage later if needed. Simplify compliance across industries: Proton Drive supports GDPR, HIPAA, NIS2, DORA, and ISO 27001 compliance out of the box, and has been successfully audited for SOC 2 Type II. There's no need for custom configurations or third-party tools, as this helps you meet regulatory standards with minimal effort.
    3,602 Ratings
    Starting Price: $1.00/user/month
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  • 3
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    290 Ratings
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  • 4
    Amazon Web Services (AWS)
    Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI...
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    4,325 Ratings
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  • 5
    Megadisk

    Megadisk

    Megadisk

    ...: Collaborate effortlessly using our intuitive sharing tools. 4. User-Friendly Interface: Easily navigate, organize, and find files. 5. Multi-Platform Access: Access your files from any device, anywhere. 6. Flexible Plans: Choose the perfect package to fit your needs and budget. 7. Reliable Customer Support: Our dedicated team is always here to assist you.
    1 Rating
    Starting Price: $0
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  • 6
    Gcore

    Gcore

    Gcore

    Edge cloud infrastructure with low latency around the world. Approved by game publishers and media. Store, deliver, and protect any content for your latency-sensitive services. Reduce capital and operating costs. Make your business more profitable and your customers happier. The best delivery speed in European countries. Advanced technology for content protection and secure delivery. Competitive flat prices around the world. Quickly delivers heavy games anywhere in the world. Reduces...
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    37 Ratings
    Starting Price: €0.00 per per month
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  • 7
    ArchiverFS

    ArchiverFS

    MLtek Limited

    ArchiverFS is a lightweight file archiving solution for servers and network storage that lets you use any NAS, SAN, or cloud platform as second-tier storage. With no databases or proprietary formats, it runs on pure NTFS from start to finish. Old, unused, or unstructured files can be moved in bulk from expensive primary storage to cheaper secondary devices while preserving directory structures, attributes, and permissions. If it can be formatted with NTFS and shared via a UNC path,...
    2 Ratings
    Starting Price: $1590.00/year
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  • 8
    Oracle Cloud Infrastructure File Storage
    Oracle Cloud Infrastructure (OCI) File Storage is a fully managed elastic file system built for the cloud that enables customers to migrate their enterprise workloads to the cloud. Every file system scales automatically to accommodate the growth of up to 8 exabytes. File Storage eliminates the need to provision capacity in advance, so customers pay only for the capacity they need. File Storage also offers snapshot and clone capabilities to simplify business continuity for enterprise...
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  • 9
    Onehub

    Onehub

    Onehub

    Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your...
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    36 Ratings
    Starting Price: $37.50/month
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  • 10
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    18 Ratings
    Starting Price: € 4.99 /mo
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  • 11
    vBoxxCloud
    At vBoxx, providing high quality hosting and cloud infrastructure is our priority and we go for maximum performance and reliability. 100% AVG Ready and personal support is always included. vBoxx is known for its reliable and fast support. From our office in The Hague, each customer receives a fixed point of contact so that you do not have to tell the story again and again. We offer several direct and fast ways to get in touch with us. You can speak to your own contact person via our live chat...
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  • 12
    NetExplorer

    NetExplorer

    NetExplorer

    Secure your data, collaborate, and share with your teams, partners and customers. Designed to ensure the security of your data, the NetExplorer solution facilitates file sharing. Simple for the user, complete for the administrator, exchange files with no size limit, and in complete confidentiality. NetExplorer facilitates internal and external collaboration. Document creation and co-editing features increase productivity, eliminate distance and reduce costs. Don't waste any more time switching...
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  • 13
    IBM Sterling Global Mailbox
    ... capabilities to maintain high availability and efficient disaster resilience and recovery, including active-active communications. Real-time data replication eliminates the need for backup databases or custom-built approaches to disaster recovery. Flexible and configurable geographic distribution options to meet performance and customer-service level requirements. Enables always-on operations. Disaster resiliency and recovery. Configurable geographic distribution. Easy to use and intuitive UI.
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  • 14
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
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  • 15
    Strongspace

    Strongspace

    Strongspace

    ... have created their own API and command-line utility, making data easier to access and control. Strongspace creates images of all files and folders, which allows for the convenient and simple ability to roll back to daily or weekly snapshots of data. Strongspace offers three basic storage plans with limited space and also provides the option of custom plans with upwards of 15TB of storage. With Strongspace, businesses are afforded the benefits of cloud storage at a scalable and custom price.
    Starting Price: $5.99 per user per month
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  • 16
    Vawlt

    Vawlt

    Vawlt

    Vawlt is an all-in-one SaaS solution for data storage in a multicloud journey that simplifies the transition to the cloud, improves data security standards and optimizes usage of storage resources. Vawlt enables the creation of virtual storage services adapted to customers’ specifications, which are easy to integrate with both new or existing data storage strategies. The data is stored in multiple cloud providers simultaneously, ensuring the best levels of security and reliability. Every...
    1 Rating
    Starting Price: €12.90/TB/month + VAT
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  • 17
    Folderit DMS
    The most user-friendly document management software in the world. Unlimited e-signing. Affordable and Secure Try it for free for 14 Days! Folderit DMS has three cornerstones in a combination that sets it apart from any other document management system: user-friendliness, security and affordability. We offer monthly and yearly subscription plans and provide customization projects (including local installation) for bigger enterprises.
    Starting Price: $27.00/month per team
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  • 18
    VEXXHOST

    VEXXHOST

    VEXXHOST

    ...Stack core services. The Managed Kubernetes offered through our cloud solutions are certified by the CNCF to ensure conformance and support of required APIs. VEXXHOST was established as a web hosting provider in 2006, offering services from shared hosting to VPS. In 2011, the company officially transitioned to an infrastructure-as-a-service provider by offering OpenStack Public Cloud and Private Cloud services to customers.
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  • 19
    Alibaba Cloud Drive

    Alibaba Cloud Drive

    Alibaba Cloud

    Alibaba Cloud Photo and Drive Service (PDS) enables you to build a cloud drive and provide it to your customers with enterprise-level features, such as large-volume file storage, ultra-fast file sharing, file and directory management, fine-grained access and permission control, and AI file analysis and classification. Enjoy super-fast speed when storing, sharing, and downloading files with Alibaba Cloud Drive’s centralized storage of metadata and global accelerated networking. Extract...
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  • 20
    Scaleway

    Scaleway

    Scaleway

    .... Domain Names Services. Take advantage of our cutting-edge expertise to host your hardware in our resilient, high-performance and secure data centers. Private Suite & Cage. Rack, 1/2 & 1/4 Rack. Scaleway data centers. Scaleway is driving 6 data centers in Europe and offers cloud solutions to customers in more that 160 countries around the world. Our Excellence team: Experts by your side 24/7 year round Discover how we help our customers to use, tune & optimize their platforms with skilled expert
    2 Ratings
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  • 21
    KeepItSafe

    KeepItSafe

    KeepItSafe

    KeepItSafe delivers comprehensive data availability and Data Protection-as-a-Service solutions for cloud backup, disaster recovery, mobile endpoint, and SaaS applications. With 20+ global data center locations, KeepItSafe is SOC 2, HIPAA, and PCI compliant and offers custom managed and monitored services including 24/7 support. The industry’s most secure, scalable, and easy-to-manage cloud backup and on-demand data recovery service — offering Backup-as-a-Service (BaaS) with fully managed...
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  • 22
    DynaFile

    DynaFile

    Blue Ribbon Technologies

    DynaFile is the industry-leading cloud-based document management system built for HR teams ready to go paperless. With scanning automation, secure cloud storage, and seamless integrations with leading HCM and HRIS platforms, DynaFile transforms how you manage employee records. Automate onboarding, simplify compliance, and enable secure, remote access to files anytime, anywhere. With features like barcode filing, custom reporting, and permission-based sharing, DynaFile delivers a powerful, easy...
    Starting Price: $799 per month
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  • 23
    Amazon S3
    Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data for a range of use cases, such as data lakes, websites, mobile applications, backup and restore, archive, enterprise applications, IoT devices, and big data analytics. Amazon S3 provides easy-to-use management features so you can organize...
    6 Ratings
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  • 24
    Barracuda Cloud Archiving Service
    ... Archiving Service integrates with Office 365, Exchange, and other email services to provide a complete cloud-based archive with no additional customer hardware or software required. A multi-functional add-in for Outlook, mobile apps for iOS and Android, and a dedicated web interface enable end users to retrieve and restore any message ever sent or received, even if deleted from the mail server.
    1 Rating
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  • 25
    Zoho WorkDrive
    ... to ensure your data is always protected. Shape your ideas, together. Brainstorm with your team in real-time using Zoho Office Suite. File management and collaboration solution that suits any team, industry, or business size. Back up your team files offline. Always synced and always available. Our customers are working wonders with Zoho WorkDrive.
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    16 Ratings
    Starting Price: $2.50 per month
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  • 26
    Tiger FAN

    Tiger FAN

    Tiger Technology

    Connect your local storage with your cloud of choice and never run out of space. Cut costs, meet retention goals, and ensure business continuity with the fastest disaster recovery. Learn more about your data through comprehensive storage assessment and simplify the management of large data sets. Benefit from custom plans & pricing to match your business goals & budget. Create a future-proof data management strategy that allows you to preserve on-premises applications and workflows. Reduce costs...
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  • 27
    MinIO

    MinIO

    MinIO

    MinIO's high-performance object storage suite is software defined and enables customers to build cloud-native data infrastructure for machine learning, analytics and application data workloads. MinIO object storage is fundamentally different. Designed for performance and the S3 API, it is 100% open-source. MinIO is ideal for large, private cloud environments with stringent security requirements and delivers mission-critical availability across a diverse range of workloads. MinIO is the world...
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  • 28
    INNEO Cloud

    INNEO Cloud

    INNEO Solutions

    .... With increased reliability and reduced downtime, you can stop spending money on maintenance, alignment and resources and losing money whenever the system goes down. Your data will be safe and secure through Managed Services with INNEO Cloud. Shift the responsibility of managing your PDM/PLM system to us and worry no more about data security. We have successfully implemented new, fully configured PLM environments for customers as well as migrating existing on-premise systems.
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  • 29
    WebDrive

    WebDrive

    South River Technologies

    ... files. It works the way the native Windows WebDAV redirector should work. Reduce installation and setup time for large implementations. Customize and push the settings out to all your users with no need to configure each PC. Improve security by accessing your remote files without syncing and filling your device with copies of your files—a major security risk if your device is lost or stolen.
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    17 Ratings
    Starting Price: $39.95/one-time/user
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  • 30
    Google Cloud Storage
    ... you are optimizing for split-second response time, or creating a robust disaster recovery plan, customize where and how you store your data. Storage Transfer Service and Transfer Service for on-premises data offer two highly performant, online pathways to Cloud Storage—both with the scalability and speed you need to simplify the data transfer process. For offline data transfer our Transfer Appliance is a shippable storage server.
    4 Ratings
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