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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from prototype to production to planet-scale, without having to think about capacity, reliability or performance. ...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Amazon Web Services (AWS)
    ...Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.
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    4,325 Ratings
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  • 3
    Heroku

    Heroku

    Salesforce

    ...Now, apps have become a way of life for most of us. Whether mobile or web, apps and their underlying APIs are how we manage our lives, make purchases, socialize, stay informed, and interact with customers. An app starts impacting the world when customers start interacting with it. Getting apps out in the wild, out onto the Internet quickly, and iterating, fast, is what can make or break companies. Heroku focuses relentlessly on apps and the developer experience around apps. Heroku lets companies of all sizes embrace the value of apps, not the distraction of hardware, nor the distraction of servers - virtual or otherwise.
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    7 Ratings
    Starting Price: $7.00 per user per month
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  • 4
    Constant

    Constant

    Constant

    ...Deliver compute and storage resources where they are needed most. Scale your platform and deliver optimal performance to players around the globe. Build a global application backend to connect customers. Seamlessly manage dynamic and rapidly growing resource demands. Constant's flagship product, Vultr is a favorite with the developer community, serves over 1.5 million customers with flexible, scalable, global bare metal, cloud computing, and storage solutions.
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  • 5
    CloudSigma

    CloudSigma

    CloudSigma

    ...CloudSigma is a pure-cloud infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) provider that’s enabling the digital industrial economy through its highly-available, flexible, enterprise-class hybrid cloud servers and cloud hosting solutions in Europe, the U.S., Asia, and Australia. CloudSigma is the most customizable cloud provider on the market, giving customers full control over their cloud and eliminating restrictions on how users deploy their computing resources. With CloudSigma, customers can provision processing, storage, networks, and other fundamental computing resources as they please, as well as easily deploy any compatible operating system or application with full root/administrative access. ...
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  • 6
    Scaleway

    Scaleway

    Scaleway

    ...Take advantage of our cutting-edge expertise to host your hardware in our resilient, high-performance and secure data centers. Private Suite & Cage. Rack, 1/2 & 1/4 Rack. Scaleway data centers. Scaleway is driving 6 data centers in Europe and offers cloud solutions to customers in more that 160 countries around the world. Our Excellence team: Experts by your side 24/7 year round Discover how we help our customers to use, tune & optimize their platforms with skilled expert
    2 Ratings
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  • 7
    OVHcloud
    ...Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable. In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data. We are a global company trusted by more than 1.5 million customers. We manufacture our servers, own and manage 30 data centers, and operate our own fiber-optic network. From our range of products, our support, thriving ecosystem, and passionate employees, to our commitment to social responsibility—we are open to power your data.
    1 Rating
    Starting Price: $3.50 per month
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  • 8
    Emantra

    Emantra

    Emantra

    Emantra provides Sovereign cloud hosting and hybrid cloud computing services to the Australian Government and Australian enterprise customers. We maintain IRAP Assessed Secure Internet Gateways in HCF Certified datacentres nationally. Our team has the skills, clearance, proven expertise and capability to deliver value with the agility to move quick and provide outstanding service delivery that is personalised, professional and sure to set the standard of what you should expect from a technology partner. ...
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  • 9
    Dell Technologies Cloud

    Dell Technologies Cloud

    Dell Technologies

    ...Dell Technologies Cloud, powered by VMware, delivers consistent management across private, public and edge cloud infrastructure — so you can choose the best environment for each application and use case. Establish a multi-cloud strategy fast with modernized applications that reinforce customer value.
    1 Rating
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  • 10
    ark

    ark

    ark data centers

    ark is a leading enterprise data center, hybrid cloud, and network partner that empowers customers to elevate their technology strategies with innovative solutions and expertise. Their data-driven, people-powered, and future-focused approach is key to rising above the flood of data. ark's owned edge data centers are catalysts for business evolution, providing the power, performance, and people to support the growing demand for scalability and automation in the wake of rapid technological advancements. ...
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  • 11
    Alibaba Cloud
    As a business unit of Alibaba Group (NYSE: BABA), Alibaba Cloud provides a comprehensive suite of global cloud computing services to power both our international customers’ online businesses and Alibaba Group’s own e-commerce ecosystem. In January 2017, Alibaba Cloud became the official Cloud Services Partner of the International Olympic Committee. By harnessing, and improving on, the latest cloud technology and security systems, we tirelessly work towards our vision - to make it easier for you to do business anywhere, with anyone in the world. ...
    1 Rating
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  • 12
    Civo

    Civo

    Civo

    ...Civo’s offering includes enterprise-class compute instances, managed databases, object storage, load balancers, and cloud GPUs powered by NVIDIA A100 for AI and machine learning workloads. Their billing model is transparent and usage-based, allowing customers to pay only for the resources they consume with no hidden fees. Civo also emphasizes sustainability with carbon-neutral GPU options. The platform is trusted by industry-leading companies and offers a robust developer experience through easy-to-use dashboards, APIs, and educational resources.
    Starting Price: $250 per month
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  • 13
    MaxCloudON

    MaxCloudON

    MaxCloudON

    ...You access a preconfigured Windows/Linux dedicated CPU/CPU server. Public IP availability. You can build your private computing environment or a cloud-based render farm. Full customization and control. You can install and configure your apps, preferred software, applications, plugins, or scripts. Daily, monthly, and weekly pricing plans -start from $3 daily. Instant deployment, no setup fees, cancel any time. Get a 48-hour Free Trial of a CPU server as a “Proof of Service”.
    Starting Price: $3/daily - $38/monthly
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  • 14
    Crusoe

    Crusoe

    Crusoe

    ...The platform offers AI-optimized computing, featuring high-density racks and direct liquid-to-chip cooling for superior performance. Crusoe’s system ensures reliable and scalable AI solutions with automated node swapping, advanced monitoring, and a customer success team that supports businesses in deploying production AI workloads. Additionally, Crusoe prioritizes sustainability by sourcing clean, renewable energy, providing cost-effective services at competitive rates.
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  • 15
    Ametnes Cloud
    ...Say goodbye to the complexities and security concerns of manual deployment. Ametnes addresses these challenges head-on by automating the entire process, ensuring a seamless and secure experience for our valued customers. With our intuitive platform, deploying and managing data applications has never been more astonishingly easy. Unlock the full potential of your private environment with Ametnes. Embrace efficiency, security, and simplicity like never before. Elevate your data management game - choose Ametnes today!
    1 Rating
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  • 16
    Vultr

    Vultr

    Vultr

    ...Enhance the capabilities of your cloud servers on demand. Automatic backups are extremely important for mission critical systems. Enable scheduled backups with just a few clicks from the customer portal. Our easy-to-use control panel and API let you spend more time coding and less time managing your infrastructure.
    1 Rating
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  • 17
    Rackspace

    Rackspace

    Rackspace

    Enhanced full-lifecycle cloud native development capabilities to help customers build modern applications for the future. Unlock the full potential of the cloud today with applications architected for tomorrow. Traditional approaches to cloud adoption focused on infrastructure and application migration, with very little attention to the underlying code. And while the cloud has always delivered the benefits of elasticity and scale, it can’t unleash its full potential until the code in your applications has been updated. ...
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