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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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    Cloudflare

    Cloudflare

    Cloudflare

    Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more...
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    Starting Price: $20 per website
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    UTunnel VPN and ZTNA
    UTunnel provides Cloud VPN, ZTNA, and Mesh Networking solutions for secure remote access and seamless network connectivity. ACCESS GATEWAY: Our Cloud VPN as a Service offers swift deployment of Cloud or On-Premise VPN servers. It utilizes OpenVPN and IPSec protocols, enables policy-based access control, and lets you deploy a Business VPN network effortlessly. ONE-CLICK ACCESS: A Zero Trust Application Access (ZTAA) solution that simplifies secure access to internal business...
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    Starting Price: $6/user/month
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    Massdriver

    Massdriver

    Massdriver

    At Massdriver, we believe in prevention, not permission, letting ops teams enforce guardrails while developers deploy confidently. Our platform encodes your non-negotiables into self-service modules built with your preferred IaC (Terraform, Helm, OpenTofu, etc.) standardizing infrastructure across AWS, Azure, GCP, and Kubernetes out-of-the-box. By bundling policy, security, and cost controls into functional IaC assets, Massdriver cuts overhead for ops teams and speeds developer workflows....
    Starting Price: Free trial
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    Tufin

    Tufin

    Tufin

    Tufin enables organizations to automate their security policy visibility, risk management, provisioning and compliance across their multi-vendor, hybrid environment. Customers gain visibility and control across their network, ensure continuous compliance with security standards and embed security enforcement into workflows and development pipelines. Eliminate the security bottleneck and increase the business agility of your organization. Existing manual approaches to managing network changes...
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    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud...
    Starting Price: $0.008/CI/month
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    Simeio

    Simeio

    Simeio

    Simeio provides the most complete Identity and Access Management (IAM) solution that engages securely with anyone, anywhere, anytime, with an unparalleled “service first” philosophy. Whether you’re managing the identities of customers, partners or employees, we’ve got you protected. From retail to banking, hospitality, healthcare, government, universities and more, our job is to make your access simple, reliable and secure wherever you are…while keeping out those who don’t belong...
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    Quixxi

    Quixxi

    Quixxi Security

    ... and recommendations to identify and fix vulnerabilities. SHIELD (RASP), on the other hand, is an application shielding tool that provides baseline security controls to protect the intellectual property in mobile apps and shield them against malicious attacks by third parties with one click. SUPERVISE is a runtime application monitoring tool that enables remote disabling, messaging, security logs, and customer analytics for better app management.
    Starting Price: $29 for One-Off plan
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    Dark Web ID

    Dark Web ID

    IDAgent, a Kaseya company

    Get More Sales. Streamline Your Costs. Differentiate Your MSP. ID Agent helps your MSP sell your security stack to new and current customers by empowering you with real-time dark web search results (creating urgency), complete with sales & marketing-ready resources and coaching, so you can see profits within 30 days or less. Your Customers are often only concerned about their network passwords being exposed and are not really thinking about the breached 3rd party websites and applications...
    Starting Price: $300 per month
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    BitNinja

    BitNinja

    BitNinja.com

    ... no maintenance, just keep running in the background and protecting your and your customer’s servers while you can concentrate on other aspects of your business with peace of mind. Enjoyable because you can take joy in the benefits of BitNinja, like the increased server capacity caused by the significant drop in the server load. Furthermore, you can easily manage all the modules and features on the unified dashboard and check how the the software catches malicious traffic in real-time.
    Starting Price: $10 per server
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    Agile IT

    Agile IT

    AgileIT

    ..., federal, and international compliance, security, and privacy regulations. Move beyond using Microsoft 365 as just an email and file server replacement. Simplify common business practices with Teams, SharePoint, Power Platform and Azure PaaS. Deliver technology improvements that improve YOUR customer’s experience. Proactive support, end-user empowerment. Things just work!
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    P0 Security

    P0 Security

    P0 Security

    ... to constantly update static IDP groups. Provide developers just-in-time, short-lived, and fine-grained access to a production stack (AWS, GCP, Kubernetes) for deploying or troubleshooting services. Automate periodic access reviews of your cloud environment, and accelerate compliance for SOC2 and ISO 27001, without overburdening your teams. Provide engineers and customer success teams just-in-time and short-lived access to customer data in a cloud environment, or in a data warehouse.
    Starting Price: $25 per month
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    Prophaze WAF

    Prophaze WAF

    Prophaze Technologies

    Prophaze Cloud WAF protects organizations from malicious hackers who are trying to attack and steal data from Web Applications or Mobile App Gateways or APIs. Unlike traditional firewalls, Prophaze WAF exclusively protects web and mobile APIs from security breach using its Adaptive Profiling and Behavioral-based machine learning algorithms. The product is built natively on Kubernetes Platform and secures customers Kubernetes clusters and cloud infrastructure from various attack vectors.
    Starting Price: $299 per month
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    Cisco Secure Workload
    Achieve the security required for today's heterogeneous multicloud environment with Cisco Secure Workload (formerly Tetration). Protect workloads across any cloud, application, and workload--anywhere. Automate and implement a secure zero-trust model for micro-segmentation based on application behavior and telemetry. Proactively detect and remediate indicators of compromise to minimize the impact to your business. Automate micro-segmentation through customized recommendations based on your...
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    IBM Cloud Security Advisor
    ... standards. Identify anomalies by monitoring network and user behavior. Download results as a report for audit evidence. Use custom tools to manage security findings in one place. Automate security and compliance postures. Enable configuration governance. Detect vulnerabilities and threats. Follow a guided tutorial to complete the set up that is required to manage your posture.
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    Anjuna Confidential Computing Software
    Anjuna® makes it simple for enterprises to implement Confidential Computing by allowing applications to operate in complete privacy and isolation, instantly and without modification. Anjuna Confidential Computing software supports custom and legacy applications—even packaged software such as databases and machine learning systems. Both on-site and in the cloud, Anjuna's broad support provides the strongest and most uniform data security across AWS Nitro, Azure, AMD SEV, Intel SGX, and other...
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    Resourcely

    Resourcely

    Resourcely

    Stop the self-inflicted damage. Get your resources set up right the first time. Resourcely lets you provision resource templates that are secure and compliant by design. So your dev team can spend less time figuring out the cloud, and more time creating. Did you know that over 99% of cloud breaches can be traced to preventable misconfigurations or mistakes by customers? Your team wants to work on the cloud, not decipher it. Let's get you ruling your own resources. Your cloud resource powers...
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    Ping Identity

    Ping Identity

    Ping Identity

    Ping Identity builds identity security for the global enterprise with an intelligent identity platform that offers comprehensive capabilities including single sign-on (SSO), multi-factor authentication (MFA), directory, and more. Ping helps enterprises balance security and user experience for workforce, customer, and partner identity types with a variety of cloud deployment options including identity-as-a-service (IDaaS), containerized software, and more. Ping has solutions for both...
    Starting Price: $5 per user per month
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    Kloudle

    Kloudle

    Kloudle

    ... without breaking the bank. Simple pricing with a pay as you go model. Buy credits and use them for security scans, downloading custom reports. Every user gets 5 free SuperFast scans. There is no time limit on these. You can scan the configuration of cloud virtual machines (EC2 in AWS) and object stores (S3 buckets in AWS). After utilizing your 5 free scans, you will need to purchase credits to continue running security scans. There are no subscriptions or long-term commitments required.
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    Starting Price: $30 per credit
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    Intruder

    Intruder

    Intruder

    ... received from leading scanning engines, so you can focus on the issues which truly matter, such as exposed databases.‍ Intruder's high-quality reports help you sail through customer security questionnaires, and make compliance audits like SOC2, ISO27001, and Cyber Essentials a breeze.
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    ImmuniWeb

    ImmuniWeb

    ImmuniWeb

    ImmuniWeb SA is a global application security company operating in over 50 countries, headquartered in Geneva, Switzerland. Most of ImmuniWeb customers come from regulated industries, such as banking, healthcare, and e-commerce. ImmuniWeb® AI Platform leverages award-winning AI and Machine Learning technology for acceleration and intelligent automation of Attack Surface Management and Dark Web Monitoring. The data is later leveraged for a threat-aware and risk-based Application Penetration...
    Starting Price: $499/month
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    Axcient x360Cloud
    ... MSPs one platform to Protect Everything – business continuity, cloud to cloud backup, and secure sync and share. Through a single pane of glass, MSPs can protect themselves and their customers with single sign-on (SSO), multi-factor authentication (MFA), and multi-tenant management to increase MSP productivity and reduce total cost of managed services (TCOMS).Axcient offers MSPs the most secure backup and disaster recovery technology stack with a proven business availability suite.
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    NCP

    NCP

    NCP engineering

    For individual workstations, freelancers or smaller installations, NCP Entry Clients offer a wide range of technical features and offer much more than a standard VPN. Our Solution Finder will help you find the right NCP product for your organization. No matter what hardware you use, whether you are looking for a solution for use in your own company or as a partner for your customers, for a few employees or large installations, we will guide you to the right product in just a few steps. With 30...
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    Saviynt

    Saviynt

    Saviynt

    Saviynt provides intelligent identity access management and governance for cloud, hybrid and on-premise IT infrastructures to accelerate enterprise digital transformation. Our platform integrates with leading IaaS, PaaS, and SaaS applications including AWS, Azure, Oracle EBS, SAP HANA, SAP, Office 365, SalesForce, Workday, and many others. Our innovative IGA 2.0 advanced risk analytics platform won the Trust Award and was named an industry leader by Gartner.
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    C3M Cloud Control
    ... visibility into your cloud to strengthen your cloud defense. C3M strives to create a secure and compliant cloud ecosystem. This mission cannot be achieved unless we share our product road map with our customers and partners, and gain constant inputs on what you want to see in a comprehensive cloud security solution. Help us reinvent ourselves.
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    Cato SASE

    Cato SASE

    Cato Networks

    Cato enables customers to gradually transform their WAN for the digital business. Cato SASE Cloud is a global converged cloud-native service that securely and optimally connects all branches, datacenters, people, and clouds. Cato can be gradually deployed to replace or augment legacy network services and security point solutions. Secure Access Service Edge (SASE) is a new enterprise networking category introduced by Gartner. SASE converges SD-WAN and network security point solutions (FWaa...
    Starting Price: $1.00/year
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    AppTrana

    AppTrana

    Indusface

    Indusface’s AppTrana is a fully managed web application firewall that ensures risk-based protection with its DDoS, API risk, and Bot mitigation services while assuring web acceleration with secure CDN. Combining automated scanning with manual pen-testing, it detects application vulnerabilities. All of this with 24x7 expert support to meet zero false-positive guarantees. Indusface is the only vendor to be named Customers’ Choice for WAAP in all the 7 segments of the Gartner VoC 2022 Report.
    Starting Price: $99/month
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    GoDaddy Website Security
    ... and removal. Brand reputation monitoring. Unlimited malware removal and hack repair. Trusted site seal. 100% clean site - guaranteed. 30-day money back guarantee. Compatible with most CMS and custom-coded sites. Advanced protection and speed boost. (Deluxe, Ultimate and Express) CDN performance accelerator and Advanced DDoS mitigation. (Deluxe, Ultimate, and Express).
    Starting Price: $5.59 per month
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    MalCare

    MalCare

    MalCare

    ...Press Security plugin that doesn’t need any technical knowledge. You can get set and ready in just 50 secs. The brands you trust, trust MalCare to keep them safe. MalCare is trusted by Intel, Dolby True HD, CodeinWP, Site Care, WP Curve, Valet, among others. Our servers do all the heavy lifting so your site can focus on serving your customers.
    Starting Price: $99 per year
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    Reblaze

    Reblaze

    Reblaze

    ... enables full control of your web traffic. Machine learning provides accurate, adaptive threat detection, while dedicated VPC deployment ensures maximum privacy, performance and protection while minimizing overhead costs. Reblaze customers include Fortune 500 companies and innovative organizations across the globe.
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    Prisma Access

    Prisma Access

    Palo Alto Networks

    ... – the secure access service edge (SASE). Palo Alto Networks is paving the way with Prisma Access. Prisma Access delivers the networking and security that organizations need in a purpose-built cloud-delivered infrastructure Prisma Access uses a common cloud-based infrastructure that delivers protection from over 100+ locations around the world in 76 countries. Customers manage their own security policies with their own dedicated cloud instances, which provides isolation of traffic for privacy.
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