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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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119 Products for "custom" with 2 filters applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from prototype to production to planet-scale, without having to think about capacity, reliability or performance. ...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Google Compute Engine
    Compute Engine is Google's infrastructure as a service (IaaS) platform for organizations to create and run cloud-based virtual machines. Computing infrastructure in predefined or custom machine sizes to accelerate your cloud transformation. General purpose (E2, N1, N2, N2D) machines provide a good balance of price and performance. Compute optimized (C2) machines offer high-end vCPU performance for compute-intensive workloads. Memory optimized (M2) machines offer the highest memory and are great for in-memory databases. ...
    1,147 Ratings
    Starting Price: Free ($300 in free credits)
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  • 3
    Amazon Web Services (AWS)
    ...Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.
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    4,325 Ratings
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  • 4
    SuiteCRM

    SuiteCRM

    SuiteCRM

    SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
    Starting Price: Free
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  • 5
    RackNap

    RackNap

    RackNap

    ...Create bundled offerings and motivate customers to purchase more. Multiple currencies, Tax levels and rules, and Payment gateways are supported. Empower customer with the ability to upgrade and downgrade cloud services from the customer panel. Have them purchase add-ons for services.
    Starting Price: $49 user per month
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  • 6
    Nuon

    Nuon

    Nuon

    BYOC is a deployment model that is a hybrid of both SaaS and self-hosted. Software is deployed in a customer's cloud account and managed remotely by a vendor. Previously only reserved for the most technical and savvy teams, Nuon enables this for everyone. The tools we have today for deploying, monitoring and debugging software are designed for SaaS. SaaS is one size fits all, but modern deployments demand a custom configurations for different customer requirements. ...
    Starting Price: $0.10 per minute
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  • 7
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 8
    Azure Managed Applications
    ...Provide a turnkey solution so your customers won’t need to spend time learning about cloud infrastructure to take advantage of your applications. Ensure your customers use applications and solutions that comply with organizational standards.
    Starting Price: $0.246 per gateway per hour
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  • 9
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 10
    USU IT Service Management
    USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL®...
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  • 11
    iKala Cloud
    ...We provide penetration test, and Red Team assessment. Additionally, we offer anti-DDoS services, other cloud security assessment, and the service of sensitive data management. 24/7 customer service team with prompt technical support always stands by for you. Google will also fully support our customers once have great damage in any time. iKala Cloud provides numerous professional GCP trainings for our customers about GCP core infrastructure and more. Customized courses: 1 on 1 or a small group can be discussed according to every needs.
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  • 12
    Cloud Transformations

    Cloud Transformations

    Cyber Analytics

    ...Even if you have your applications on the Cloud, you will surprised how much can you save by switching from one Cloud vendor to another. Our customers are saving up to 70% of their technology overhead by transforming one or more of their applications and to the right vendor. Because Cyber Analytics LLC is independent of the cloud vendors, we serve on the side of the customer to give the true advice.
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  • 13
    iasset.com

    iasset.com

    iasset.com

    ...Say goodbye to ineffective tools that can’t handle a dynamic installed base in a channel environment. Since 2008, we have continued to perfect iasset.com to ensure it is the best-in-class SaaS platform for managing customer retention, expansion, and aftermarket sales.
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  • 14
    dinCloud

    dinCloud

    dinCloud

    dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.
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  • 15
    FuseForward

    FuseForward

    FuseForward

    FuseForward accelerates digital transformation for critical service providers including utilities, education and healthcare providers. FuseForward provides secure cloud environments, managed services and technology solutions for public sector and enterprise customers. Headquartered in Vancouver, Canada, FuseForward serves customers around the world from our offices in Europe and South Africa.
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  • 16
    ManageEngine Applications Manager
    ...It has tons of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 17
    Calix Compass
    ...Network planners, network engineers, support personnel, marketers, general managers … even subscribers managing their home network can leverage Compass applications to provide deep network, service, and business insights. Compass software is cloud based, and pulls data from across the Compass suite or via an API or uploads from other data sources to provide customized views. Once data is gathered into Compass, it is organized, analyzed and presented as actionable reports or controls that let users tune their network, plan where to spend capital, or decide what services to offer which customer and when.
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  • 18
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. ...
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  • 19
    IBM Cloud Orchestrator
    ...It also provides integrated IT workflow capabilities for process automation and IT governance, resource monitoring, and cost management. The product offers you an extensible approach to integration with existing environments such as network management tools. It facilitates integration with customer-specific service management processes, such as those defined in the IT infrastructure library (ITIL). Using IBM Cloud Orchestrator, you have a consistent, flexible, and automated way of integrating the cloud with customer data center policies, processes, and infrastructures across various IT domains. Use the intuitive, graphical tool in IBM Cloud Orchestrator to define, and implement business rules and IT policies.
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  • 20
    Cloud7

    Cloud7

    Cloud7

    ...It is the ultimate solution for your Cloud-related problems so you can support, grow and serve your customer base with ease!"
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  • 21
    Rackspace Fabric

    Rackspace Fabric

    Rackspace Technology

    ...The Rackspace Fabric is our technology service platform which solves your challenge: how to unite all cloud platforms enabling consistency in multicloud. With this service layer, we are able to provide common governance, ticketing, billing, tagging and much more throughout our customers’ multicloud estates. We aren’t replacing your native access to cloud technology, but unifying the service layer between them. This enables a faster, more consistent approach to consuming cloud resources from multiple providers enabling our customers to realize the transformational capabilities of cloud much faster. What makes the Rackspace Fabric totally unique is that we have taken our over 20 years of expertise in all of these threads, added the latest cloud technologies, and woven everything together into one platform.
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  • 22
    apiculus

    apiculus

    IndiQus Technologies

    apiculus® is a fully integrated and re-brandable public cloud management software for ISPs, data centres and telcos that combines cloud monetisation, customer lifecycle and infrastructure management into a single pane of glass. apiculus® solution suite is built on 100% open-source technologies and components, with full support for COTS and other proprietary software. apiculus® offers a fully unified, single SLA-governed managed service for all technical, business and support operations. ...
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  • 23
    ScaleCloud

    ScaleCloud

    ScaleMatrix

    ...For example, the age of processors and other hardware in cloud environments is often incompatible with the latest applications or high energy expenditure levels that cause concerns related to environmental values. In other cases, certain aspects of cloud solutions have simply been frustrating to deal with. This has limited flexibility for customized cloud environments to support business needs or trouble finding right-size billing models or support.
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  • 24
    DivvyCloud

    DivvyCloud

    DivvyCloud

    DivvyCloud helps our customers change the world by empowering them with the freedom to innovate using cloud services without the resulting chaos and risk. With automated, real-time remediation DivvyCloud customers achieve continuous security and compliance, and can fully realize the benefits of cloud and container technology. We have the most mature, accessible, and flexible automation capabilities.
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  • 25
    SAP Cloud Platform
    ...Harness the power of predictive analytics and machine learning capabilities. Embed real-time intelligence into your business applications. Advance and personalize the user experience for your customers, partners and employees.
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  • 26
    Argent

    Argent

    Argent Software

    ...Using a patented agent-optional architecture, Argent Guardian® Ultra monitors servers with or without installing agents, providing the power and flexibility to define the monitoring architecture to match customers' exact needs. The days of manually scheduling and managing batch processes are over. Business process automation lowers overall IT costs, ensures application efficiency, enhances IT service and assists with compliance requirements. Argent Job Scheduler and Argent Queue Engine automate business processes, alert customers via Argent Console when issues occur and provide Service Level Agreements so that management receives the Business View of IT. ...
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  • 27
    80legs

    80legs

    Datafiniti

    ...While Datafiniti scales to include more and more data, we continue to innovate on 80legs as well, as we strive to fulfill our mission of making web data available to everyone. Run your own web crawls on our cloud-enabled platform. Pull custom data from our crawl of the entire web.
    Starting Price: $29.00/month
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  • 28
    Flexiant Cloud Orchestrator
    To sell cloud, you lease your virtualized infrastructure, ease and track cloud usage within a customer organization and find new routes to reach the largest cloud market. A cloud business won’t scale without a completely automated billing process. A prerequisite for success is the ability to bill and take payments based on accurately measured consumption data. Flexiant Cloud Orchestrator includes a fully integrated billing system for your fastest go-to-market opportunity.
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  • 29
    OpsNow

    OpsNow

    Bespin Global

    ...Let OpsNow manage your cloud, and so you can focus on what’s important! OpsNow efficiently improves Cloud management, operations, and IT processes, through automation, cost optimization, analysis, and monitoring. OpsNow helps customers to use a single, unified tool to manage, not only IDC, but also other multi-Cloud platforms like AWS, Azure, and Aliyun. You no longer have to set or apply rules for each Cloud environment. You can also manage applications and resources operated in various Cloud environments, from a single platform. OpsNow monitors system and infrastructure with more frequency than the Cloud service providers (CSP), raising the standards that the customers need. ...
    Starting Price: $100 per month
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  • 30
    Alluxio

    Alluxio

    Alluxio

    ...And imagine being able to scale your storage for your data lakes with control over data locality and protection for your organization. With these goals in mind, NetApp and Alluxio are joining forces to help our customers adapt to new requirements for modernizing data architecture with low-touch operations for analytics, machine learning, and artificial intelligence workflows.
    Starting Price: 26¢ Per SW Instance Per Hour
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