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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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118 Products for "customer" with 2 filters applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Google Compute Engine
    Compute Engine is Google's infrastructure as a service (IaaS) platform for organizations to create and run cloud-based virtual machines. Computing infrastructure in predefined or custom machine sizes to accelerate your cloud transformation. General purpose (E2, N1, N2, N2D) machines provide a good balance of price and performance. Compute optimized (C2) machines offer high-end vCPU performance for compute-intensive workloads. Memory optimized (M2) machines offer the highest memory...
    1,147 Ratings
    Starting Price: Free ($300 in free credits)
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  • 3
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 4
    Amazon Web Services (AWS)
    Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI...
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    4,325 Ratings
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  • 5
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 6
    SuiteCRM

    SuiteCRM

    SuiteCRM

    SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
    Starting Price: Free
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  • 7
    RackNap

    RackNap

    RackNap

    Commission and Discount based Multi-tier partners, Threshold and Lock-in periods, Partner Dashboard, White-labelled Support Integration, Lead-lock Mechanism, Partner Dashboards, Partner Performance Tracking, Customization Capability. Customer Self-Support, Auto Ticket Assignment, SLA Triggers, Escalation Matrix, Support Ratings, Customer Portal, Integrated Knowledgebase, Announcement Mechanism, and Intelligent Support Dashboards. Free, One-time, Recurring, Pay-per-use, and Contract plans...
    Starting Price: $49 user per month
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  • 8
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 9
    Azure Managed Applications
    Build and deliver turnkey applications to your enterprise IT customers. The service catalog, which allows organizations to create a catalog of approved solutions for Azure, makes acquiring new solutions easy for them—and enables you to provide a better overall experience. Offering Azure Managed Applications through the service catalog. As an MSP or ISV, use Azure Managed Applications to easily build and deliver fully managed, turnkey applications to your customers. Provide a turnkey solution so...
    Starting Price: $0.246 per gateway per hour
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  • 10
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 11
    UTunnel VPN and ZTNA
    UTunnel provides Cloud VPN, ZTNA, and Mesh Networking solutions for secure remote access and seamless network connectivity. ACCESS GATEWAY: Our Cloud VPN as a Service offers swift deployment of Cloud or On-Premise VPN servers. It utilizes OpenVPN and IPSec protocols, enables policy-based access control, and lets you deploy a Business VPN network effortlessly. ONE-CLICK ACCESS: A Zero Trust Application Access (ZTAA) solution that simplifies secure access to internal business...
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    119 Ratings
    Starting Price: $6/user/month
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  • 12
    Gcore

    Gcore

    Gcore

    Edge cloud infrastructure with low latency around the world. Approved by game publishers and media. Store, deliver, and protect any content for your latency-sensitive services. Reduce capital and operating costs. Make your business more profitable and your customers happier. The best delivery speed in European countries. Advanced technology for content protection and secure delivery. Competitive flat prices around the world. Quickly delivers heavy games anywhere in the world. Reduces...
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    37 Ratings
    Starting Price: €0.00 per per month
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  • 13
    Nuon

    Nuon

    Nuon

    BYOC is a deployment model that is a hybrid of both SaaS and self-hosted. Software is deployed in a customer's cloud account and managed remotely by a vendor. Previously only reserved for the most technical and savvy teams, Nuon enables this for everyone. The tools we have today for deploying, monitoring and debugging software are designed for SaaS. SaaS is one size fits all, but modern deployments demand a custom configurations for different customer requirements. In traditional SaaS, even...
    Starting Price: $0.10 per minute
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  • 14
    Cloud Transformations

    Cloud Transformations

    Cyber Analytics

    Cloud Transformations is designed to help customers plan their cloud transformation efficiently. With hundreds of cloud vendors, it is impossible for a technology team to figure out a transformation plan. Using an advanced cloud platform, we figure out which applications are transferable by calculating advanced metrics for each transferable application and provide advices to save the most while keeping the same or better quality of the current system. Even if you have your applications...
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  • 15
    dinCloud

    dinCloud

    dinCloud

    dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.
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  • 16
    FuseForward

    FuseForward

    FuseForward

    FuseForward accelerates digital transformation for critical service providers including utilities, education and healthcare providers. FuseForward provides secure cloud environments, managed services and technology solutions for public sector and enterprise customers. Headquartered in Vancouver, Canada, FuseForward serves customers around the world from our offices in Europe and South Africa.
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  • 17
    iasset.com

    iasset.com

    iasset.com

    iasset.com is the SaaS platform enabling you to execute customer retention and success strategies in a smart, cost-effective way. No matter your channel role, you can benefit from the automation of complex processes within your sales and service functions. iasset.com is the unrivaled platform purpose-built for IT, IIoT, and MedTech vendors, distributors, and resellers. Leveraging decades of industry experience across our team, we understand the nuances of working within a channel environment...
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  • 18
    USU IT Service Management
    USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL®...
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  • 19
    iKala Cloud
    ... security assessment, and the service of sensitive data management. 24/7 customer service team with prompt technical support always stands by for you. Google will also fully support our customers once have great damage in any time. iKala Cloud provides numerous professional GCP trainings for our customers about GCP core infrastructure and more. Customized courses: 1 on 1 or a small group can be discussed according to every needs.
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  • 20
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your...
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    27 Ratings
    Starting Price: €90/month
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  • 21
    Massdriver

    Massdriver

    Massdriver

    At Massdriver, we believe in prevention, not permission, letting ops teams enforce guardrails while developers deploy confidently. Our platform encodes your non-negotiables into self-service modules built with your preferred IaC (Terraform, Helm, OpenTofu, etc.) standardizing infrastructure across AWS, Azure, GCP, and Kubernetes out-of-the-box. By bundling policy, security, and cost controls into functional IaC assets, Massdriver cuts overhead for ops teams and speeds developer workflows....
    3 Ratings
    Starting Price: Free trial
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  • 22
    IBM Cloud Orchestrator
    With IBM® Cloud Orchestrator, you can manage your cloud infrastructure. IBM Cloud Orchestrator helps you with end-to-end service deployment across infrastructure and platform layers. It also provides integrated IT workflow capabilities for process automation and IT governance, resource monitoring, and cost management. The product offers you an extensible approach to integration with existing environments such as network management tools. It facilitates integration with customer-specific service...
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  • 23
    Rackspace Fabric

    Rackspace Fabric

    Rackspace Technology

    Proprietary software platform, delivers a unified experience across our multicloud solutions. Consistent. Manageable. Efficient. The Rackspace Fabric is our technology service platform which solves your challenge: how to unite all cloud platforms enabling consistency in multicloud. With this service layer, we are able to provide common governance, ticketing, billing, tagging and much more throughout our customers’ multicloud estates. We aren’t replacing your native access to cloud technology...
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  • 24
    Calix Compass
    ... to provide customized views. Once data is gathered into Compass, it is organized, analyzed and presented as actionable reports or controls that let users tune their network, plan where to spend capital, or decide what services to offer which customer and when.
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  • 25
    apiculus

    apiculus

    IndiQus Technologies

    apiculus® is a fully integrated and re-brandable public cloud management software for ISPs, data centres and telcos that combines cloud monetisation, customer lifecycle and infrastructure management into a single pane of glass. apiculus® solution suite is built on 100% open-source technologies and components, with full support for COTS and other proprietary software. apiculus® offers a fully unified, single SLA-governed managed service for all technical, business and support operations. Robust...
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  • 26
    ScaleCloud

    ScaleCloud

    ScaleMatrix

    ... or high energy expenditure levels that cause concerns related to environmental values. In other cases, certain aspects of cloud solutions have simply been frustrating to deal with. This has limited flexibility for customized cloud environments to support business needs or trouble finding right-size billing models or support.
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  • 27
    Cloud7

    Cloud7

    Cloud7

    Cloud7 is a specifically designed platform to reduce your complexities for billing and managing multiple cloud infrastructures of yours. It provides a seamless multi-cloud experience by resolving the vendor lock-in issue! Cloud7 allows you to maintain individual contracts for each reseller and customer, providing you with comprehensive modules based on contract management, products, and subscriptions. It is specifically designed with a high-quality and extendable framework and simplifies...
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  • 28
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. Enterprises...
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  • 29
    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud...
    Starting Price: $0.008/CI/month
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  • 30
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    18 Ratings
    Starting Price: € 4.99 /mo
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