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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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42 Products for "customer" with 2 filters applied:

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  • 1
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 2
    IT-Conductor

    IT-Conductor

    IT-Conductor

    IT-Conductor is a patented, cloud-based service orchestration and automation platform designed to monitor, manage, and orchestrate enterprise IT through intelligent automation. As a global remote trusted advisor for enterprise customers, we deliver comprehensive solutions to optimize IT and business operations, including application performance management, cloud migration, and workflow orchestration. By leveraging intelligent automation, we empower our customers and managed service...
    Starting Price: $110/database/month
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  • 3
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 4
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 5
    Motadata

    Motadata

    Motadata

    Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and...
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  • 6
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your...
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    27 Ratings
    Starting Price: €90/month
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  • 7
    Opsview

    Opsview

    Opsview

    ... IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise.
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  • 8
    Alibaba Cloud ARMS
    Build business monitoring capabilities with real-time response based on frontend monitoring, application monitoring, and custom business monitoring capabilities. Application Real-Time Monitoring Service (ARMS) is an end-to-end Alibaba Cloud monitoring service for Application Performance Management (APM). You can quickly develop real-time business monitoring capabilities using the frontend monitoring, application monitoring, and custom monitoring features provided by ARMS. Implements APM...
    Starting Price: $145 per six months
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  • 9
    Canonical Landscape
    Landscape is the most cost-effective way to support and monitor large and growing networks of desktops, servers and clouds. Reduce your team's efforts required for basic, day-to-day management. Manage desktop, server and cloud deployments. Up to 40,000 machines with a single instance. Create custom profiles for managing different machine classes. Easily install, update and remove software. Define policies for automated updates and security patches. List all processes running on a machine...
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  • 10
    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud...
    Starting Price: $0.008/CI/month
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  • 11
    Azure Tenant Checker
    Azure Tenant Checker is a subscription-based SaaS solution that delivers a full audit of your Microsoft Entra tenant in seconds. Whether you're an IT service provider, a consultant, or an internal IT department, you gain instant insights into MFA, PIM, license usage, inactive users, secure score, and more without deploying any infrastructur
    Starting Price: $29/month/user
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  • 12
    Argent

    Argent

    Argent Software

    Argent Guardian® Ultra is the world's most scalable monitoring solution for all Windows, Linux, UNIX (AIX, HP-UX, SCO, Solaris), and iSeries Servers. Using a patented agent-optional architecture, Argent Guardian® Ultra monitors servers with or without installing agents, providing the power and flexibility to define the monitoring architecture to match customers' exact needs. The days of manually scheduling and managing batch processes are over. Business process automation lowers overall...
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  • 13
    CloudMonix

    CloudMonix

    Paraleap Technologies

    We believe modern IT has become too complicated, fragmented, and expensive. Netreo provides the best network monitoring, analytics, and intelligence tools imaginable in a simple-to-use and low-maintenance package. Great design is meaningless unless customers use it. The true measure of excellence is utilization. To this end, our mission is to drive engagement. Adoption. Full utilization. We accomplish this by packaging and pricing our products in the most readily consumable way, constantly...
    Starting Price: $75.00/month
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  • 14
    Germain UX

    Germain UX

    Germain UX

    ... main gaps and their root-cause, in real-time and 24×7. Overloaded call center, lack of expertise, hard to find information on a website may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights. Ineffective product or service, lack of support, hard-to-find online material, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.
    1 Rating
    Starting Price: $460 per month
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  • 15
    Panopta

    Panopta

    Panopta

    Get a 360-degree view of your global network with Panopta's & infrastructure monitoring solution. Stay on top of server, network, & application performance on-premise & in the cloud. Through custom alerts & reporting learn what you need to know about network activity as soon as you require. With our industry-leading automated remediation tool (CounterMeasures) eliminate issues before they threaten your operation. Monitor - Know everything about your public & private infrastructure with our...
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  • 16
    OpsNow

    OpsNow

    Bespin Global

    Cloud costs and features change by the moment. Let OpsNow manage your cloud, and so you can focus on what’s important! OpsNow efficiently improves Cloud management, operations, and IT processes, through automation, cost optimization, analysis, and monitoring. OpsNow helps customers to use a single, unified tool to manage, not only IDC, but also other multi-Cloud platforms like AWS, Azure, and Aliyun. You no longer have to set or apply rules for each Cloud environment. You can also manage...
    Starting Price: $100 per month
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  • 17
    CloudMonitor
    CloudMonitor collects monitor metrics of Alibaba Cloud resources and custom metrics. The service can be used to detect the availability of your service and allows you to set alarms on specific metrics. CloudMonitor enables you to view and fully understand the usage of the cloud resources, and the status and health of your business, so that you can act promptly to ensure the availability of your application when an alarm is triggered. No coding is required. You can set up CloudMonitor and alarms...
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  • 18
    Sysdig Monitor
    Kubernetes and cloud monitoring with a managed Prometheus service. Sysdig Monitor makes it easy to find detailed information about your Kubernetes environment. Bonus: We are fully Prometheus compatible! See all Kubernetes details in one place and troubleshoot Kubernetes errors up to 10x faster. Prometheus made simple with a managed service. Scale quickly with out-of-the-box dashboards, alerts, and integrations. Reduce wasted spending by 40% on average and save with low-cost custom metrics...
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  • 19
    OpsRamp

    OpsRamp

    OpsRamp

    Simplify IT Operations. Accelerate Digital Transformation. OpsRamp comes ready for any existing environment with pre-built integrations, APIs, and tools to develop custom integrations with all of your DevOps, ITSM, security and other tools. The OpsRamp platform is your digital operations command center – bringing the right operational insights across multiple services, platforms and point tools for a holistic view. Stop managing infrastructure and start delivering end-to-end IT services.
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  • 20
    Rookout

    Rookout

    Rookout

    Rookout is a live data collection and debugging platform, which allows software engineers to understand and debug any application no matter where it’s running - from monoliths to cloud native applications. Rookout empowers engineers to reduce debugging and logging time by 80%, solving customer issues 5x faster. With the use of Non-Breaking Breakpoints, software engineers get the data they need instantly, without additional coding, restarts, or redeployment of their application required...
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  • 21
    Tencent Cloud Monitor
    ... and download monitoring data online. CM supports setting custom trigger rules for monitoring metrics, which enables precise alarms in multiple dimensions such as metric thresholds, statistical periods, duration and alarm frequency. Moreover, it can promptly send alarms via email, SMS, WeChat, phone calls and other communication channels.
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  • 22
    IncidentHub

    IncidentHub

    IncidentHub

    .... IncidentHub integrates with common tools such as Email, Discord, Slack, and PagerDuty, and supports custom webhooks for alerts. It emphasizes ease of use, with setup typically completed in under 2 minutes. IncidentHub also offers a customizable public status page. Examples of services it monitors include Amazon Web Services, GitHub, Google Cloud Platform, Slack, and Stripe,
    Starting Price: $19/month
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  • 23
    Paessler PRTG

    Paessler PRTG

    Paessler GmbH

    ...-depth reporting, maps and dashboards, and more. PRTG monitors your entire IT infrastructure. All important technologies are supported: • SNMP: ready-to-use and custom options • WMI and Windows Performance Counters • SSH: for Linux/Unix and macOS systems • Traffic analysis using flow protocols or packet sniffing • HTTP requests • REST APIs returning XML or JSON • Ping, SQL, and many more
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    109 Ratings
    Starting Price: $2149 for PRTG 500
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  • 24
    CloudRadar Monitoring
    ... alerts. Users can completely customize alert thresholds or set up unlimited new checks per host with a complete team management capability. With a focus on delivering a radically simple, uncluttered interface encompassing all critical monitoring metrics, CloudRadar is tool that is built for System Admins and IT managers - allowing them to monitor their entire infrastructure in one unified, easy-to-use interface with deep insights into office, remote or cloud resources across the stack.
    2 Ratings
    Starting Price: $1.70/month
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  • 25
    Catchpoint

    Catchpoint

    Catchpoint Systems

    Instant insight into your customers' digital experience and the performance of all your apps, networks, and digital services. Monitor, analyze, and troubleshoot all digital services. 80% of issues with availability and performance are outside your firewall. Catchpoint's digital experience monitor platform provides you with the necessary insights across your entire service delivery chain in order to quickly identify and fix these issues. Our global network monitors modern, federated applications...
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  • 26
    SolarWinds AppOptics
    SolarWinds® AppOptics™ is a simple, powerful, and affordable SaaS-based infrastructure & application monitoring tool for custom on-premises, cloud, and hybrid systems. By enabling quick identification of performance problems across the stack from the application, to underlying infrastructure, down to the line of code, AppOptics helps reduce MTTR. AppOptics was thoughtfully designed for simple setup and use by all IT professionals with powerful features to quickly and automatically pinpoint...
    Starting Price: $9.99/host/month*
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  • 27
    Sensu

    Sensu

    Sensu

    Sensu is the future-proof solution for multi-cloud monitoring at scale. The Sensu monitoring event pipeline empowers businesses to automate their monitoring workflows and gain deep visibility into their multi-cloud environments. Companies like Sony, Box.com, and Activision rely on Sensu to help deliver value to their customers faster and more reliably. Founded in 2017, Sensu offers a comprehensive monitoring solution for enterprises, providing complete visibility across every system, every...
    Starting Price: $600.00/month
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  • 28
    Dell APEX AIOps

    Dell APEX AIOps

    Dell Technologies

    Are you struggling to process all of those alerts and tickets? Reduce the noise, detect incidents earlier, and fix problems faster with Dell APEX AIOps. Don’t let a flood of alerts slow you down. We automatically remove those noisy alerts so your day is free from distraction. Never look at another ticket again. Instead of tickets, we send you only actionable work items called “Situations.” Now you can focus on fixing problems fast, before your customers complain. Stop wasting time toggling...
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  • 29
    Ceeview

    Ceeview

    Ceeview AS

    Ceeview is the next-generation IT Service and Infrastructure Management platform monitoring hybrid cloud environments to prevent service disruption. In addition, it analyses cloud and on-premises costs to manage and reduce customers’ overall IT bills. Ceeview is making it easy to get a holistic view of complex IT environments by consolidating the data collected from different systems into one Single Point of Truth, building transparency and offering a common status to all users. Ceeview...
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  • 30
    DoiT

    DoiT

    DoiT

    ... partner of AWS, Google Cloud, and Microsoft Azure, we bring specializations in Kubernetes, GenAI, CloudOps, and more, to help more than 4,000 customers worldwide leverage the cloud to drive business growth and innovation.
    Starting Price: $0
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