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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Fastly

    Fastly

    Fastly

    Empower your developers, connect with your customers, and grow your business with today’s leading edge cloud platform. Deliver the best online experiences possible with our edge cloud platform, built to strengthen your current teams and technology. We move data and applications closer to your users — at the edge of the network — to help your websites and apps perform faster, safer, and at global scale. Fastly's highly programmable CDN gives you the freedom to customize delivery right...
    899 Ratings
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  • 2
    TinyPNG

    TinyPNG

    Tinify

    ...-built integrations. Tinify is simple and accessible with no complex settings, no guesswork. It just works. Whether you're a beginner or building for scale, you get reliable results fast. All plans start with a generous free tier, and responsive customer support is here when you need help. George the panda 🐼 would be thrilled to see you give it a try.
    46 Ratings
    Starting Price: $0
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  • 3
    Gumlet

    Gumlet

    Gumlet

    Host, secure, and stream videos in minutes with Gumlet Video. Build custom video processing and delivery with Gumlet Video API. Optimize and deliver images at scale with Gumlet Image. Trusted by 10,000+ businesses, Gumlet handles 1.5B media files daily with a 54% optimization rate. Gumlet Video: Streamline Video Delivery 1. Simplify video streaming with minimal coding. 2. Achieve high compression without quality loss. 3. Manage videos on a unified platform. 4. Automate via APIs, SDKs...
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    86 Ratings
    Starting Price: $10 / month
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  • 4
    Cloudflare

    Cloudflare

    Cloudflare

    Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more...
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    1,882 Ratings
    Starting Price: $20 per website
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  • 5
    CDN Cheap

    CDN Cheap

    NovoFlare

    As a leading provider of content delivery network (CDN) services, we pride ourselves on our reliability and security. Our offshore network is designed with the latest technology to protect against DDOS attacks and features advanced auto-monitoring tools to ensure maximum uptime. Additionally, we understand the importance of convenience for our customers, which is why we offer the option to make payments using cryptocurrency. We also recognize the need for a global presence in today's digital...
    Starting Price: $2 per month
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  • 6
    Gcore

    Gcore

    Gcore

    Edge cloud infrastructure with low latency around the world. Approved by game publishers and media. Store, deliver, and protect any content for your latency-sensitive services. Reduce capital and operating costs. Make your business more profitable and your customers happier. The best delivery speed in European countries. Advanced technology for content protection and secure delivery. Competitive flat prices around the world. Quickly delivers heavy games anywhere in the world. Reduces...
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    37 Ratings
    Starting Price: €0.00 per per month
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  • 7
    Amazon CloudFront
    Amazon CloudFront is a fast content delivery network (CDN) service that securely delivers data, videos, applications, and APIs to customers globally with low latency, high transfer speeds, all within a developer-friendly environment. CloudFront is integrated with AWS – both physical locations that are directly connected to the AWS global infrastructure, as well as other AWS services. CloudFront works seamlessly with services including AWS Shield for DDoS mitigation, Amazon S3, Elastic Load...
    1 Rating
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  • 8
    Varnish

    Varnish

    Varnish Software

    Varnish Software’s powerful caching technology helps the world’s biggest content providers deliver lightning-fast web and streaming experiences for huge audiences, without downtime or loss of performance. Our solution combines open-source flexibility with enterprise robustness to speed up media streaming services, accelerate websites and APIs, and enable global businesses to build custom CDNs, unlocking unbeatable content delivery performance and resilience. Our customers include Hulu, Emirates...
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  • 9
    EdgeNext

    EdgeNext

    EdgeNext

    EdgeNext specializes in APAC, China, MEA, and global cloud delivery with an extensive network of 1300+ PoPs while providing an increasingly competitive solution around the globe. Unlike public cloud companies, EdgeNext has designed its network and platform to focus on CDN services' performance and features, which means that the network is not shared with traffic unrelated to CDN services. Furthermore, EdgeNext's team of CDN provides the ability to customize solutions tailored to customers...
    Starting Price: $0/month
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  • 10
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. Enterprises...
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  • 11
    KeyCDN

    KeyCDN

    Proinity

    .... Simply add a domain that you would like to supercharge. Optionally make advanced customizations or even use a custom subdomain. Effortlessly add to any CMS, framework, or custom application. Improve image performance by reducing the overall size and using the next-gen formats. Increase image speed by being distributed globally through our premium edge locations.
    1 Rating
    Starting Price: $49 per year
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  • 12
    Swarmify SmartVideo
    Make more sales, reduce bounce rates, and keep visitors focused on your brand. The world’s fastest video hosting ensures instant start and buffer-proof playback. Unlimited bandwidth, encoding, and storage. Whether your customers are across the world or just down the street, your video starts fast. Instant-start, buffer-proof. The power of professional video now available to everyone. Whether your customers are across the world or just down the street, your video starts fast. Instant...
    Starting Price: $19.00/month
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  • 13
    BaishanCloud

    BaishanCloud

    BaishanCloud

    ... computing and years of media industry service experience, BaishanCloud helps minimize the high-security risks across the site to guarantee continuous and stable major events and smooth video content delivery. BaishanCloud offers flexible customizations and special features to ensure our service and products are tailored to the customers’ needs. Get BaishanCloud’s free trial or select more features by customizing your own plan starting at $0.065/GB for the first 4TB global traffic.
    Starting Price: $0.065 per GB
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  • 14
    Nimbra Edge

    Nimbra Edge

    Net Insight

    Nimbra Edge by Net Insight is a hyper-scale media cloud platform designed to simplify content production and delivery by reducing network complexity. It enables users to ingest live feeds from any location and format while providing reliable, uninterrupted media streaming over IP and cloud networks. The platform offers real-time content monitoring with automatic workflows, ensuring smooth operations without disruptions. Nimbra Edge features a pay-as-you-go model, allowing customers to only pay...
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  • 15
    Haltdos

    Haltdos

    Haltdos

    Haltdos promises an intelligent WAF & DDoS mitigation service with multi-layered security to online businesses requiring zero management. It is a self-learning solution that continuously learns and adapts network/website traffic and provides real-time and historical insights with stunning visualization. It also provides attack alerts and notifications, attack signatures, customer misbehavior, and audit trail.
    1 Rating
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  • 16
    Advanced Hosting

    Advanced Hosting

    Advanced Hosting

    Since 2002 Advanced Hosting offers a comprehensive suite of solutions including dedicated servers, VPS, project administration, corporate infrastructure development and content delivery to provide our clients with support and care and optimize their projects performance. Modern equipment, new technologies and high-quality control allow customers not to waste time on technical aspects when implementing their projects. Our team of 40 qualified experts provides round-the-clock support.
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  • 17
    i3D.net

    i3D.net

    i3D.net

    "i3Dꓸnet is a leading provider of scalable hosting solutions for game studios and enterprises. Our unique infrastructure spans from Seattle to Sydney, Tokyo to Santiago, and everything in between. This high-performance network combined with our gaming expertise helps us to deliver low latency experiences across the globe. Since 2019, i3Dꓸnet is a proud member of the Ubisoft family, which allows us to help even more customers to deploy, manage and scale their games and applications across...
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  • 18
    RocketCDN

    RocketCDN

    WP Media

    RocketCDN is a custom Content Delivery Network (CDN) created by the WP Rocket team. RocketCDN automatically applies the best CDN settings and provides fast content delivery anywhere in the world. Thanks to the RocketCDN - WordPress CDN Plugin, RocketCDN can be also integrated with any WordPress site in a breeze! Integrate RocketCDN directly with WordPress or connect to any content management system through your RocketCDN CNAME. You can always deliver your content in a super fast manner...
    Starting Price: $8.99 per month
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  • 19
    IO River

    IO River

    IO River

    Nowadays, more and more companies refuse to rely on a single vendor when it comes to cloud and CDN platforms. However, multi-platform management is duplicative, complicated, and inefficient. IO River makes the transition to multi-CDN platforms seamless, allowing customers to operate efficiently and reach optimal performance, reliability, and cost. we call it: "Virtual Edge", a vendor-agnostic layer on top of multiple CDN platforms with zero overhead on the traffic. IORiver’s services include...
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  • 20
    Wowza

    Wowza

    Wowza Media Systems

    ...-to-end live streaming or as part of a custom streaming solution. Configure streams easily with the Wowza Streaming Cloud GUI management portal. Stream using a wide variety of protocols and codecs. Transcode and transmux for a wide range of networks and devices. Instantly create video-on-demand assets from your live streams. Manage costs with pay-as-you-go, contract-free pricing. Scale automatically to accommodate global audiences of any size.
    Starting Price: $125.00/month
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  • 21
    Cloudbric

    Cloudbric

    Cloudbric

    Our cloud SWAP has been vetted to be one of the most comprehensive solutions against threats such as cross-site scripting (XSS), SQL injections, and Distributed Denial of Service (DDoS). Cloudbric’s patented logic-based SWAP (featuring pattern matching, semantic, and heuristic analysis) and core rulesets are fully automated and easy to use. Meaning, is no need for frequent signature updates or complicated configuration of security policies. Customization options are also available for private...
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  • 22
    Virtuozzo

    Virtuozzo

    Virtuozzo

    Virtuozzo, is a global leader in alternative cloud enablement, providing unique, purpose-built software which enables infrastructure and platform solutions to over 600 service providers around the world. Performance, flexibility, and ease of use define the product line up. Our partners can quickly, cost effectively and profitably create alternative private, public, hybrid or multi-clouds, rivalling those from major cloud providers, but with greater ROI, and customization. Service providers...
    1 Rating
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  • 23
    WPX Hosting

    WPX Hosting

    WPX Hosting

    Managed hosting SSD for Wordpress sites. Our WordPress experts move ALL your websites to us for FREE within 24 hours. All plans include: FREE High-speed, custom CDN, Unlimited Site Migrations, Unlimited SSLs 24/7 Fast-response Support ,Staging Area ,Email, Manual Backups DDoS Protection, Malware Scanning & Removal, PHP 7.X, HTTPS/2 30 Day Money-Back, 28 Day Automatic Backups, 99.95% Uptime Guarantee 1-Click WordPress Installations, USA + UK Hosting locations. WPX Cloud: We have always aimed...
    Starting Price: $24.99 per month
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  • 24
    AppTrana

    AppTrana

    Indusface

    Indusface’s AppTrana is a fully managed web application firewall that ensures risk-based protection with its DDoS, API risk, and Bot mitigation services while assuring web acceleration with secure CDN. Combining automated scanning with manual pen-testing, it detects application vulnerabilities. All of this with 24x7 expert support to meet zero false-positive guarantees. Indusface is the only vendor to be named Customers’ Choice for WAAP in all the 7 segments of the Gartner VoC 2022 Report.
    1 Rating
    Starting Price: $99/month
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  • 25
    imgix

    imgix

    Zebrafish Labs

    ... for visual content. Browse, search, sort, and organize all of your cloud storage images. Resize, crop, and enhance your images with simple URL parameters. Intelligent, automated compression that eliminates unnecessary bytes. Customers see images fast thanks to imgix's caching and global CDN. Introducing imgix Image Management. ​​Transform your cloud bucket into a sophisticated platform that allows you to finally see what your images can do for you.
    Starting Price: Free
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  • 26
    Edgio

    Edgio

    Edgio

    Securely deliver sub-second web applications, stream high quality OTT and live events, or distribute large file quickly to customers around the globe. Supported by Edgio experts in security, web applications, CDN, and managed streaming services. Edgio Uplynk: Optimize streaming with Edgio Uplynk our streaming management and orchestration platform backed by our OTT/live event services team. Cut costs, increase ad revenue, and delivery high quality experiences Edgio Delivery: Power your...
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  • 27
    DDoS-GUARD

    DDoS-GUARD

    DDoS-GUARD

    ...S attack types is increasing too. Besides, the attacks themselves become more volumetric, complex and varied. Realizing that, we are constantly modifying traffic scrubbing algorithms, increasing channel capacity, add computational resources to traffic processing centers. It allows us not only provide protection against all known DDoS attack types to our customers, but also detect and block any previously unknown anomalous network activity.
    Starting Price: $30/month
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  • 28
    Azure CDN

    Azure CDN

    Microsoft

    ... and developer tools give you the performance, reliability, and security you need to build global applications fast. Our APIs also give customers the flexibility to optimize features for availability and performance. Mitigate security threats on the content distribution network, such as distributed denial-of-service attacks. Optimize security by enabling HTTPS for your domain names, without additional cost or certificate management.
    1 Rating
    Starting Price: $0.023 per GB
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  • 29
    IBM Cloud Content Delivery Network
    ...'s presence, nearly 1,700 networks in 136 countries, with IBM's global cloud footprint of 60-plus data centers in 19 countries, to bring the content closest to where you need it most, your users. Host and serve website assets, images, videos and documents, and user-generated content in cloud object storage. Ensure faster, more secure delivery to users worldwide. Deliver content at record speed to meet and exceed customer expectations.
    Starting Price: $0.025 per GB per month
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  • 30
    Layer0

    Layer0

    Layer0

    ..., to the edge. Enjoy atomic deploys and rollbacks without ever having to guess what your edge/CDN is doing. Every code push automatically gets its own live preview URL so QA, PMs, designers and other team members can preview the new feature on their devices and more easily discover regressions. Blink-of-an-eye is hard work. Our network works hard before your customer taps to make sites load instantly.
    Starting Price: $500 per month
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