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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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17 Products for "customer" with 2 filters applied:

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  • 1
    Proton Mail

    Proton Mail

    Proton AG

    ... with support for custom email domains and personalized branding. And with the Easy Switch tool, migrating from Google or Microsoft is seamless, no IT expertise required.
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    108,629 Ratings
    Starting Price: $6.99/user/month
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  • 2
    Bordio

    Bordio

    Bordio

    Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making...
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    58 Ratings
    Starting Price: $5.99 per user per month
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  • 3
    Calendly

    Calendly

    Calendly

    Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings without the back-and-forth emails. Share custom booking links, set availability preferences, and automate reminders, follow-ups, and calendar syncing. Calendly supports one-on-one, group, collective, and round robin scheduling, with smart features like buffer times, time zone detection, and meeting caps. Integrate with Google, Outlook, Office 365, Zoom, Microsoft Teams, HubSpot, Salesforce...
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    14 Ratings
    Starting Price: $10 per user per month
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  • 4
    Appointible

    Appointible

    Appointible

    On the mission to help salons, spas and individual beauty professionals with the most efficient appointment booking system so that YOU can focus on taking care of their clients. We help you stay organized, get more done and grow your business faster. Let your clients book appointments with our modern and easy-to-use online bookings platform. Organize your business calendar on the go, manage your staff, and reduce no-shows with text reminders. Grow your business with text marketing and...
    2 Ratings
    Starting Price: $15 per month
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  • 5
    BusyCal

    BusyCal

    BusyCal

    BusyCal displays your calendar in Day, Week, Month, Year and List views. What makes BusyCal unique is its ability to customize these views to more precisely meet your needs. You can choose the number of weeks shown in the Month view and the number of days shown in Week view and even customize the calendar's appearance by choosing a font face and size, calendar colors, time format and more. One of BusyCal's most popular features is its embedded info panel that appears in the sidebar, enabling...
    Starting Price: $9.99 per month
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  • 6
    Google Calendar
    Make the most of every day. The new Google Calendar app helps you spend less time managing your schedule and more time enjoying it. A Schedule with a View. Schedule View brings your schedule to life and makes it easy to see what's ahead with images and maps. Everything you need. Various views of your day, week and month, invitations, web calendar and much more. Backup everything. Your events are always saved on the Web. If you lose your phone, you don't lose your address book. Different ways...
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    14 Ratings
    Starting Price: $0
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  • 7
    CiraSync

    CiraSync

    CiraSync

    Manual workarounds for syncing contacts, calendars, and notes to smartphones are error prone and time consuming. Custom apps are not scalable or have limited functionality. Without an automatic GAL sync solution, employees waste time looking up current contact information, are unable to identify critical business calls, or are forced to make manual updates. Unsynced shared calendars lead to missing business-critical meetings and ineffective management of projects, emergencies, or shifts...
    Starting Price: $1 per user per month
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  • 8
    Google Workspace
    G Suite just got better — introducing Google Workspace (formerly G Suite). Everything you need to get anything done, now in one place. An integrated workspace that’s simple to use, Google Workspace lets you spend less time managing your work and more time actually doing it. Address what’s important and let Google handle the rest with best-in-class AI and search technology that helps you work smarter. Work from anywhere, on any device – even offline – with tools to help you integrate, customize...
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    13 Ratings
    Starting Price: $6 per user per month
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  • 9
    pepito

    pepito

    pepito

    With pepito, working hours and vacation days can be easily managed and duty rosters can be created in an uncomplicated manner. The clever tool thinks ahead and precisely records both absences and overtime. On request, pepito takes over the complete time recording and summarizes all information clearly. Thanks to pepito, the right employees are deployed at the right time. The heart of the tool is the requirement and deployment planning as the basis for securing all shifts and working time...
    Starting Price: Free
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  • 10
    Cirrus Insight

    Cirrus Insight

    Cirrus Insight

    ... and pasting, and toggling between applications is cumbersome. Reclaim time for actions that provide value, not busy work. Updating your CRM can be like a ball and chain shackling your time and adding drag to your sales process. Cirrus Insight gives you the freedom and time you need to master your sales process and engage with more customers. Updating activities in Salesforce is time-consuming. Following up with prospects that are not ready to buy.
    3 Ratings
    Starting Price: $14 per month
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  • 11
    Spike

    Spike

    Spike

    Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is...
    5 Ratings
    Starting Price: Free
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  • 12
    Acollab

    Acollab

    Akelio

    Management of collaborative spaces, File sharing, Project management, Group agenda, Communication by messages, Time tracking, Mobile application, Rights management. Within this platform of collaborative tools , you can create as many collaborative spaces as you want for your departments, your teams, your projects, your work groups, your communities. You define the access rights for each user on each of the dedicated spaces. You can also invite partners, customers or suppliers by controlling...
    Starting Price: €5 per user per month
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  • 13
    Timepage

    Timepage

    Timepage

    ..., and notes, so you are always aware of every detail heading into an event. For those who love a traditional methodology, we’ve built heat map, a monthly look at your calendar with a twist. Through color density, Heat map shows you what days are busier than others, what days are free, and when you can add that upcoming event. Timepage was built with you in mind, offering rich customization of the interface, including themes, gestures, text size, and more.
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  • 14
    UpTo

    UpTo

    UpTo

    Gone are the days of static event calendars that collect dust. UpTo events are interactive, letting your customers and fans share events and save them to their personal calendar. People are constantly on the go and they check their calendar at least 5 times each day. Can you say the same for your website's calendar? UpTo's app for iPhone and Android allows users to see their own calendar alongside yours whenever, wherever. You shouldn't need an IT department just to update your calendar. Add...
    Starting Price: $9 per month
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  • 15
    Keep&Share

    Keep&Share

    Keep&Share

    ..., contractors, and anyone else you need for your business. Use custom colors and event tags to group events by team member, location, job, and more. Office managers can even use event tags to filter calendars for only the events that you, your field crews, or office staff want to see. Never miss another deadline — set up automatic email and text reminders for any event or task or your calendar. You can send reminders to yourself any anyone on your team.
    Starting Price: $9 per month
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  • 16
    Smart Calendars AI

    Smart Calendars AI

    Smart Calendars AI

    ... ecosystem, Smart Calendar AI processes your emails, messages, websites, and notes into calendar entries. Use Smart Calendars AI to receive smart scheduling suggestions based on your preferences. The clean, modern interface eliminates clutter while offering powerful sharing options including expirable quick links and custom QR codes. With a privacy-first approach combining local processing and minimal cloud interaction, your schedule stays secure and private. Available for iPhone, iPad, and macOS.
    Starting Price: Free
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  • 17
    Jira Work Management
    ... only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.
    Starting Price: $5 per user per month
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