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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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119 Products for "customer" with 2 filters applied:

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  • 1
    ManageEngine ServiceDesk Plus
    Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box...
    1,650 Ratings
    Starting Price: $120.00/year/user
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    363 Ratings
    Starting Price: $12 per month
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  • 4
    Quickbase

    Quickbase

    Quickbase

    ..., connect, govern  and continually improve  an ecosystem of  custom digital solutions on a secure platform for your most critical data and processes. Transform the way your data is used and safely empower your people to deliver real-time insights from one unified platform. Unlock your team's potential. Get started with Quickbase today.
    2,630 Ratings
    Starting Price: $600 per month
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  • 5
    Procure Xperts

    Procure Xperts

    Procure Xperts

    Procure Xperts, a complete SaaS based procure 2 pay software based solution product for organizations of all sizes. Our eProcurement software can save time in managing supply chain while saving the cost and valuable business time of our customers. A Procurement System That Provides Ease To Your Streamlined Procurement Management Processes By Saving Cost And Saving Your Employees Valuable Time. Procure Xperts offers result-oriented procurement software solutions. Pushing boundaries...
    Starting Price: $15/month/user
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  • 6
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box". Users...
    4 Ratings
    Starting Price: $0
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  • 7
    Akorda

    Akorda

    Akorda

    It always starts with the customer. We work tirelessly to solve real world customer problems and ensure we do all we can to help customers achieve success with our products. We are always looking to reimagine and improve the processes our customers are using. We continuously seek out new ways of doing things and fully expect some of these efforts to fail. We try and fall forward and in the end, seek to create a better way for our customers. There is nothing more important than trust. We seek...
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  • 8
    TOPdesk

    TOPdesk

    TOPdesk

    It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success...
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  • 9
    ServTrax

    ServTrax

    ServTrax

    Delivered as a cloud-based managed service, the ServTrax platform is comprised of multiple application components, each designed to help you grow and maximize your IT asset and contract management business. ​ Built as a collaborative platform, ServTrax allows you to work alongside your customer with an efficient and cost-effective approach to IT contract management. You will grow your business by helping your customers more effectively manage support costs. The core of the platform, Serv...
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  • 10
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 11
    Square 9

    Square 9

    Square 9

    Paper-based work is a soul-crushing, profit-sapping drag on individual, team, and company productivity. Paper literally smothers innovation, creating a competitive disadvantage. The Square 9 AI-powered intelligent information processing platform takes the paper out of work and makes it easier to get things done with digital workflows that automate many aspects of how you work today. We make it easy by extracting information from scans or PDFs, storing documents in a searchable archive,...
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    395 Ratings
    Starting Price: $50/month/user
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  • 12
    Gatekeeper

    Gatekeeper

    Gatekeeper

    Gatekeeper is a powerful, AI-driven contract management solution that gives businesses total control and visibility over their contract agreements Gatekeeper helps its customers: Reduce costs. A clear line of sight of all contracts enables customers to identify wasted spend and areas for consolidation as well as actively managing all contract renewals. Save time. Automating contract processes using Gatekeeper’s workflow engine minimises manual effort and ensures agreed procedures...
    Starting Price: $775.00/month
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  • 13
    SplashQ2C

    SplashQ2C

    SplashQ2C

    Easily send quotes on demand with SplashQ2C customizable quote templates, from anywhere. Empower customers with our proprietary “Buy Now” button to accept and make payments directly from their quote. Empower customers with our proprietary "Buy Now" button to automatically process payments and send orders immediately to suppliers for fulfillment. Allow resellers to maintain their brand identity with reseller and co-branding quote template options. Users may create and maintain their own custom...
    Starting Price: $49 per user per month
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  • 14
    Connect Software

    Connect Software

    Connect Software

    Designed for the Commercial HVAC Service industry, Connect Software has proven to help grow service contractors by an average of 20% each year. Connect provides comprehensive asset/equipment management, customer management, pricing for multiple types of service agreements, project agreements and "Quick Quotes". Connect also produces 28 custom, professionally branded documents, a robust CRM and full field and contract management capabilities. Never lose a proposal or lead. Connect Sales provides...
    Starting Price: $99
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  • 15
    ContractsXpert

    ContractsXpert

    HBXL Building Software

    Even the friendliest of customer relationships can turn sour. Which is why it’s really important to have your building projects properly legally covered. With our exclusive Small Works Business-to-Business contract, Consumer contract and Subcontract contract you stand a greater chance of winning the job and being paid on time for ALL the work you’ve carried out. Our legal team has done the hard graft and the software writes the contract for you. You answer some questions and print off...
    Starting Price: $342.06 per year
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  • 16
    iasset.com

    iasset.com

    iasset.com

    iasset.com is the SaaS platform enabling you to execute customer retention and success strategies in a smart, cost-effective way. No matter your channel role, you can benefit from the automation of complex processes within your sales and service functions. iasset.com is the unrivaled platform purpose-built for IT, IIoT, and MedTech vendors, distributors, and resellers. Leveraging decades of industry experience across our team, we understand the nuances of working within a channel environment...
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  • 17
    OMNITRACKER
    OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient,...
    1 Rating
    Starting Price: $20000 one-time payment
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  • 18
    Apptivo

    Apptivo

    Apptivo

    Discover how Apptivo CRM Software can help attract, engage, retain and delight more customers. No more juggling between various apps. Increase your productivity and boost your client relationship by managing your Customers, Finances, and Support right from your pocket. Get all the following apps in one CRM, Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, Expenses Reports. A simple online CRM system to store contacts, reminders, files, and communication history...
    Starting Price: $10.00 per user per month
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  • 19
    ContractHero

    ContractHero

    ContractHero

    ContractHero is ideal for mid-sized and enterprise businesses seeking streamlined contract management. Our AI-powered platform brings efficiency to managing and creating contracts, deadlines, and reminders with automated analysis, OCR, and custom categories and prompts. ContractHero reduces errors, cuts costs, and keeps teams on track. Full-text search, AI summaries, and comments drive faster, clearer contract work. With flexible integrations, e-signatures, multi-client support, user role...
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    12 Ratings
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  • 20
    Inception CRM
    Inception CRM is a robust and user-friendly CRM solution for primary and specialty care as well as retail pharmacy life science field sales teams. A GDPR-compliant solution, Inception CRM is fully adapted to the needs of European life science organizations. It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories...
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  • 21
    SMART Software
    Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management...
    Starting Price: $74.99
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  • 22
    ONEview

    ONEview

    Managed Maintenance

    With its powerful functionality and channel-friendly architecture, ONEview provides users across the channel with access to custom dashboards, reporting, and automated notifications and alerts for all upcoming service renewals, warranty expirations, and license renewals. ONEview can be white-labeled to offer your business a competitive differential while data security and segmentation protocols ensure customer information is always secure and accessible. ONEview offers key benefits...
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  • 23
    Yousign

    Yousign

    Yousign

    Validate, sign and store all your documents online and deliver the best signing experience to your teams, partners and customers. Automate your signature processing with an easy-to-use application and/or an API adapted to your needs. Provide a smooth, simple and qualitative signing experience to all your users. Multiply the number of business opportunities managed by your teams with complete serenity, and strengthen your customer's commitment to your solutions. Easily create your requests, from...
    Starting Price: $25 per user per month
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  • 24
    Roger

    Roger

    Roger

    Roger makes contracts easy and fun to sign. We turn the clunky PDF signing process into an app-like signup experience. Your customers fill, sign, and pay in one seamless flow. Customers can sign from any device via email or SMS. Roger removes signing friction from start to finish - so your sales never go cold. Roger removes signing friction from start to finish, so you can be confident that your agreement never goes cold. Made for fingers because people hate zooming around shrunken PDFs...
    Starting Price: $99 per month
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  • 25
    Sirion CLM
    Bringing together category-leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, Sirion helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle, Sirion’s easy-to-use, highly configurable Smarter Contracting platform brings legal, procurement, sales, and business teams together to author stronger contracts, improve risk management and strengthen...
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  • 26
    intelligentcontract

    intelligentcontract

    Cloud9 Software

    Contract Management. Made Simple. A secure and centralized place for all your contracts. Reduce risk, automate processes and improve your profitability. Custom fields can be added to capture data which is specific to your organization. Different custom fields can be defined for each contract type. Existing and new custom fields can be placed exactly where required. Existing fields can be removed, renamed or made mandatory. The resulting solution will match your organization's process...
    Starting Price: $12 per month
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  • 27
    Volody CLM
    Trusted by 200+ global industry leaders like Honda Cars, Colgate, AstraZeneca, Adani, etc. Volody CLM by Volody is an Agentic AI-powered Contract Lifecycle Management (CLM) platform built to revolutionize how your enterprise handles contracts. We are proud to be known as one of the most user-friendly and easy-to-use tools on the market, helping organizations achieve tangible results like an 84% reduction in contract turnaround time and a 70% boost in team productivity. Our flagship...
    Starting Price: Custom
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  • 28
    Axelor

    Axelor

    Axelor

    ...: Axelor Commerce Low Code Platform: Axelor Platform Enjoy a modern design and intuitive navigation. Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 29
    Aptien

    Aptien

    Aptien Inc.

    One Product. Limitless Solutions for Work Management. With over 50 features to help you manage employees, equipment, contracts, documents, assets or projects, life just got a whole lot easier. Let’s get started. Let’s simplify your day. Looking for a powerful, intuitive work management system that’s super simple to use? You found it! Track your contracts, agreements, customers, suppliers, and other business partners’ records, all in one place. Whether you’re hiring, firing, managing staff...
    1 Rating
    Starting Price: $30.00/month/user
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  • 30
    Zapendo

    Zapendo

    Zapendo

    Zapendo provides enterprise-level features for Contract Management and eSignature as a self-service platform that any company can afford. Small, medium and large businesses are all dealing with contracts. Zapendo will make sure you find your contracts with ease, know when they expire, and who the key stakeholders are. Custom workflows can enable you to establish your approval process for each contract, task, deliverable, or company that you create in Zapendo. eSignature features...
    3 Ratings
    Starting Price: $12 per month
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