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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
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107 Products for "customer support" with 1 filter applied:

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  • 1
    ManageEngine ServiceDesk Plus
    ...Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. ...
    1,650 Ratings
    Starting Price: $120.00/year/user
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    363 Ratings
    Starting Price: $12 per month
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  • 4
    Procure Xperts

    Procure Xperts

    Procure Xperts

    Procure Xperts, a complete SaaS based procure 2 pay software based solution product for organizations of all sizes. Our eProcurement software can save time in managing supply chain while saving the cost and valuable business time of our customers. A Procurement System That Provides Ease To Your Streamlined Procurement Management Processes By Saving Cost And Saving Your Employees Valuable Time. Procure Xperts offers result-oriented procurement software solutions. Pushing boundaries...
    Starting Price: $15/month/user
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  • 5
    Quickbase

    Quickbase

    Quickbase

    ...Extend and connect data, processes, and workflows to drive deeper insight and automation across complex processes and disparate systems. Adapt your operations faster to respond to opportunities and risks. Tailor workflows to support the unique, ever-changing ways your people work. Create new workflows to respond to emerging challenges and support new ways of working in days, not weeks. Create, connect, govern  and continually improve  an ecosystem of  custom digital solutions on a secure platform for your most critical data and processes. Transform the way your data is used and safely empower your people to deliver real-time insights from one unified platform. ...
    2,630 Ratings
    Starting Price: $600 per month
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  • 6
    TOPdesk

    TOPdesk

    TOPdesk

    ...Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. ...
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  • 7
    ServTrax

    ServTrax

    ServTrax

    Delivered as a cloud-based managed service, the ServTrax platform is comprised of multiple application components, each designed to help you grow and maximize your IT asset and contract management business. ​ Built as a collaborative platform, ServTrax allows you to work alongside your customer with an efficient and cost-effective approach to IT contract management. You will grow your business by helping your customers more effectively manage support costs. The core of the platform, ServTrax, serves as a single repository for the centralization of all customer IT asset and related contract information. Accessible by both you and your customers, ServTrax promotes a collaborative process ensuring complex OEM agreements are managed efficiently and cost-effectively.
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  • 8
    Akorda

    Akorda

    Akorda

    It always starts with the customer. We work tirelessly to solve real world customer problems and ensure we do all we can to help customers achieve success with our products. We are always looking to reimagine and improve the processes our customers are using. We continuously seek out new ways of doing things and fully expect some of these efforts to fail. We try and fall forward and in the end, seek to create a better way for our customers. There is nothing more important than trust. We seek...
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  • 9
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box"....
    4 Ratings
    Starting Price: $0
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  • 10
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 11
    OMNITRACKER
    OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient,...
    1 Rating
    Starting Price: $20000 one-time payment
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  • 12
    Connect Software

    Connect Software

    Connect Software

    Designed for the Commercial HVAC Service industry, Connect Software has proven to help grow service contractors by an average of 20% each year. Connect provides comprehensive asset/equipment management, customer management, pricing for multiple types of service agreements, project agreements and "Quick Quotes". Connect also produces 28 custom, professionally branded documents, a robust CRM and full field and contract management capabilities. Never lose a proposal or lead. Connect Sales...
    Starting Price: $99
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  • 13
    SMART Software
    ...From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. ...
    Starting Price: $74.99
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  • 14
    Inception CRM
    Inception CRM is a robust and user-friendly CRM solution for primary and specialty care as well as retail pharmacy life science field sales teams. A GDPR-compliant solution, Inception CRM is fully adapted to the needs of European life science organizations. It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories and opportunities. Inception CRM’s powerful search helps sales reps quickly find the right customers, while detailed customer cards tell them everything they need to know. ...
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  • 15
    Gatekeeper

    Gatekeeper

    Gatekeeper

    Gatekeeper is a powerful, AI-driven contract management solution that gives businesses total control and visibility over their contract agreements Gatekeeper helps its customers: Reduce costs. A clear line of sight of all contracts enables customers to identify wasted spend and areas for consolidation as well as actively managing all contract renewals. Save time. Automating contract processes using Gatekeeper’s workflow engine minimises manual effort and ensures agreed...
    Starting Price: $775.00/month
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  • 16
    Apptivo

    Apptivo

    Apptivo

    Discover how Apptivo CRM Software can help attract, engage, retain and delight more customers. No more juggling between various apps. Increase your productivity and boost your client relationship by managing your Customers, Finances, and Support right from your pocket. Get all the following apps in one CRM, Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, Expenses Reports. A simple online CRM system to store contacts, reminders, files, and communication history. ...
    Starting Price: $10.00 per user per month
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  • 17
    ContractHero

    ContractHero

    ContractHero

    ...Why ContractHero? Perfect for mid-sized and enterprise businesses, ContractHero offers versatile integrations through our API and customizations for complex structures. With ISO 27001-certified security and regular independent audits, we ensure top data protection. Our fast implementation, intuitive interface, and top-rated support ensure successful projects and rapid ROI.
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    12 Ratings
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  • 18
    Sirion CLM
    Bringing together category-leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, Sirion helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle, Sirion’s easy-to-use, highly configurable Smarter Contracting platform brings legal, procurement, sales, and business teams together to author stronger contracts, improve risk management and strengthen...
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  • 19
    AI Docs

    AI Docs

    AI Docs, Inc.

    Our AI Docs contract automation software empowers small and midsized businesses to efficiently create, execute, and manage their contracts and sales documents with simple rules. These organizations rely on AI Docs to help them save labor, improve quality, and increase revenue. One of the features that sets AI Docs apart from other contract management solutions is its ability to capture your unique document and business rules through traditional logic and artificial intelligence. This...
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    15 Ratings
    Starting Price: Free Plan Available
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  • 20
    SplashQ2C

    SplashQ2C

    SplashQ2C

    Easily send quotes on demand with SplashQ2C customizable quote templates, from anywhere. Empower customers with our proprietary “Buy Now” button to accept and make payments directly from their quote. Empower customers with our proprietary "Buy Now" button to automatically process payments and send orders immediately to suppliers for fulfillment. Allow resellers to maintain their brand identity with reseller and co-branding quote template options. Users may create and maintain their own...
    Starting Price: $49 per user per month
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  • 21
    ContractsXpert

    ContractsXpert

    HBXL Building Software

    Even the friendliest of customer relationships can turn sour. Which is why it’s really important to have your building projects properly legally covered. With our exclusive Small Works Business-to-Business contract, Consumer contract and Subcontract contract you stand a greater chance of winning the job and being paid on time for ALL the work you’ve carried out. Our legal team has done the hard graft and the software writes the contract for you. You answer some questions and print off the...
    Starting Price: $342.06 per year
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  • 22
    iasset.com

    iasset.com

    iasset.com

    iasset.com is the SaaS platform enabling you to execute customer retention and success strategies in a smart, cost-effective way. No matter your channel role, you can benefit from the automation of complex processes within your sales and service functions. iasset.com is the unrivaled platform purpose-built for IT, IIoT, and MedTech vendors, distributors, and resellers. Leveraging decades of industry experience across our team, we understand the nuances of working within a channel...
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  • 23
    intelligentcontract

    intelligentcontract

    Cloud9 Software

    Contract Management. Made Simple. A secure and centralized place for all your contracts. Reduce risk, automate processes and improve your profitability. Custom fields can be added to capture data which is specific to your organization. Different custom fields can be defined for each contract type. Existing and new custom fields can be placed exactly where required. Existing fields can be removed, renamed or made mandatory. The resulting solution will match your organization's process and...
    Starting Price: $12 per month
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  • 24
    Volody CLM
    Trusted by 200+ global industry leaders like Honda Cars, Colgate, AstraZeneca, Adani, etc. Volody CLM by Volody is an Agentic AI-powered Contract Lifecycle Management (CLM) platform built to revolutionize how your enterprise handles contracts. We are proud to be known as one of the most user-friendly and easy-to-use tools on the market, helping organizations achieve tangible results like an 84% reduction in contract turnaround time and a 70% boost in team productivity. Our flagship...
    Starting Price: Custom
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  • 25
    ONEview

    ONEview

    Managed Maintenance

    With its powerful functionality and channel-friendly architecture, ONEview provides users across the channel with access to custom dashboards, reporting, and automated notifications and alerts for all upcoming service renewals, warranty expirations, and license renewals. ONEview can be white-labeled to offer your business a competitive differential while data security and segmentation protocols ensure customer information is always secure and accessible. ONEview offers key benefits to the channel by providing users a fast and convenient way to track and manage equipment and easily renew service and support contracts, regardless of your position in the channel.
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  • 26
    Agiloft CLM
    Agiloft provides a leading Contract Lifecycle Management (CLM) platform designed to help businesses streamline and accelerate their contract processes. The platform uses AI-driven automation to reduce risks and enable faster, more accurate contract agreements. Its intuitive no-code interface allows users to customize workflows without programming, making it accessible for all skill levels. With integrations to over 1,000 business systems, it connects teams across the organization for...
    4 Ratings
    Starting Price: $0
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  • 27
    Contraxx

    Contraxx

    Ecteon

    We’re proud to announce our own patented artificial intelligence software, Exxtractor-AI™ and a new enterprise integration module, Connect-API™, that simplify the complexity and expand the entire organizational value of your contract management environment. From the origins of contract management software to its brilliant future Ecteon is the industry leader across the nation. Contraxx is the innovative contract management software system that manages all stages of contracts from request,...
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  • 28
    RedlineDCS

    RedlineDCS

    RedlineDCS

    RedlineDCS is a web-based software product designed to facilitate collaboration among deal teams on transaction legal agreements. It offers secure deal rooms where dealmakers, advisors, and counsel can mark up, comment on, and share drafts of transaction agreement documents. Additionally, the product provides e-signature options and a secure repository for executed legal agreements RedlineDCS is for organizations in need of an efficient, secure, and reliable document collaboration...
    1 Rating
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  • 29
    Docutrax

    Docutrax

    Risk Toolbox Inc.

    ...Docutrax has been consistently proven to obtain higher rates of insurance coverage compliance at lower expense while providing previously unavailable business process efficiencies. Its highly flexible interface adapts to any business organizational requirement. Customized vendor/broker notifications and pushed email alerts to designated personnel automatically communicate with all related parties. Our professionally licensed insurance and support personnel ensure informed customer service to our client, its insureds (tenants, vendors, suuppliers, contractors, franchisees, etc.) and their insurance agents.
    Starting Price: $4,500 per year
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  • 30
    Breezit

    Breezit

    Breezit

    Running an event business is both exciting and exhausting. Numerous follow-up reminders, scattered customer data, and back-and-forth emails can really take the fun out of the process. Breezit helps bring the fun back by offering a broad set of tools tailored specifically for small businesses and sole traders in the event industry. Create your service profile in a couple of minutes and get everything you need to operate and grow your business: - A clean, SEO optimized listing -...
    Starting Price: $20/month/user
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