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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    StrongDM

    StrongDM

    StrongDM

    ...Unauthorized access is eliminated because users never see resources they don’t have permission to use. -All past, present, and future infrastructure is supported - Responsive 24/7/365 customer support.
    95 Ratings
    Starting Price: $70/user/month
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  • 2
    ManageEngine Endpoint Central
    ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers...
    2,393 Ratings
    Starting Price: $795.00/one-time
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  • 3
    Threatcop

    Threatcop

    Threatcop

    Threatcop is a cyber security simulator and awareness tool that launches dummy cyber attacks on employees followed with awareness modules and gamified assessment. It simulates and imparts customized awareness based on top 6 attack vectors namely Phishing, Ransomware, Vishing, SMiShing, Cyber Scam and Removable Media. It compares the pre and post cybersecurity awareness levels of employees and provides a comprehensive report on individual user awareness as 'Employee Vulnerability Score (EVS)'. The awareness videos, advisories, newsletters and gamified quiz are customized with respect to the EVS score, thus, ensuring cyber resilience. ...
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    17 Ratings
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  • 4
    G DATA

    G DATA

    G Data Software

    G DATA prepares you optimally for cyber threats and opens up all possibilities for you in the digital future. G DATA developed the world’s first antivirus software in 1987. Today, we defend our customers against all kinds of cybercrime with end-to-end solutions and services using the most advanced security software and AI technologies and even offering online security awareness training to teach safe behavior to employees. G DATA customer support is available 24/7/365, with support teams and the G DATA SecurityLab working hand-in-hand at the same location. ...
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  • 5
    Stronghold Antivirus

    Stronghold Antivirus

    Security Stronghold

    ...It also identifies and removes even unknown threats with help of active on-access shield protection Thanks to easy, handy and eye-pleasing interface Stronghold Antivirus is great for novice users, and professionals will be amused by the power of its additional features. Being powerful it is still very lightweight and will not consume any noticeable system resources of your computer. You can set up any scan area you want, customize both on-demand and on-access protection modules, schedule scanning with separate settings, add programs to white and black lists and manage them, and more.
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  • 6
    LanScope Cat

    LanScope Cat

    Interfocus

    ...User activity monitoring is complex, but LanScope Cat records “who” did “what” “when” on “which device” in one dashboard. If some operational violation that could be an information leak occurs, such as writing a customer list to a USB, a warning is displayed to the user, and the illicit operation is prevented. Monitor your onsite and remote workforce with LanScope Cat. IT devices can typically be hard to manage and secure—and cause a host of problems for IT managers! LanScope Cat is able to lower the overall security risk by providing a solution to the age-old problem; LanScope Cat protects devices, applications, and data, while delivering actionable insights into user behavior.
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  • 7
    Automox

    Automox

    Automox

    Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.
    Starting Price: $3.00
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  • 8
    BlueFiles

    BlueFiles

    Forecomm

    How do you do today when you need to quickly send a confidential file or email to a customer, partner, or employee outside of your company, outside the secure network? CNIL strongly advises businesses and organizations to " use data encryption during transfers " and " have people trained in the risks ". Data encryption is a central part of the modern data protection strategy. Using specialized encryption, like BlueFiles, companies can encode their data so that it becomes indecipherable to anyone but the intended recipient. ...
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  • 9
    Intrusta

    Intrusta

    iSubscribed

    ...We are your partner, working to identify, analyze and prevent so you can go about your day as planned. Intrusta’s goal is to make online security simple. Whether it’s using our software, paying your bill, or chatting with a customer service agent, we’ve taken great efforts to make every interaction enjoyable and easy. Gone are the days of shocking price increases and unclear billing practices. We will be upfront about what you pay and when. Come renewal time, you shouldn’t be surprised. We’re perpetual learners with a knack for improvement, and we use our knowledge to ensure our product keeps up with evolving threats as you move through life. ...
    Starting Price: $24.99 one-time payment
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  • 10
    Cisdem AppCrypt
    ...Protect apps - Lock individual apps, such as Photos and WhatsApp - Allow access to your chosen apps only (on Mac only) Block websites - Block specific sites, such as facebook.com - Filter URLs including the keywords you specify - Restrict certain categories of sites, such as social media - Allow access to approved sites only Set schedules - Schedule app locking and website blocking to be active at all times or during specific times - Provide a General Schedule feature - Provide a Custom Schedule feature (on Mac and Windows only) Offer password protection - Require a password unlock apps, unblock sites, or change schedules - Require a password to quit Cisdem AppCrypt
    1 Rating
    Starting Price: $19.99 per year
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  • 11
    iPrism Web Security
    ...It also provides improved user productivity with low latency and false positive rates. This innovative approach ensures you have the most updated, advanced web protection 24/7 that is backed by world-class customer support.
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  • 12
    Xeams

    Xeams

    Synametrics Technologies

    Xeams is, a secure and powerful complete mail server for Windows, Linux, Solaris, MacOSX and other flavors of UNIX. Xeams supports SMTP, POP3, and IMAP. It features a powerful spam filtering engine that eliminates up to 99% of junk email upon installation. The software offers a flexible approach to email, making it a very user-friendly server. Xeams can block 99% percent of all junk messages right out of the box. The filtering rules are fully customizable and get better as Xeams adapts to...
    Starting Price: $20.00/year/user
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  • 13
    Senturo

    Senturo

    Senturo

    Senturo safeguards Apple, Chromebook, Windows, and Android devices against loss, theft, and unauthorized access with powerful location tracking, device monitoring, and advanced recovery tools, while enhancing mobile device and data security through robust remote security policies and actions such as remote lock to protect your fleet. IT Fleet location tracking Senturo’s intuitive global map view built on Google Maps lets you monitor your entire device fleet at a glance. Pinpoint the...
    Starting Price: $25 per month
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  • 14
    Trend Micro HouseCall
    ...With the detailed report, you can see what threats have targeted your device and take quick action. With HouseCall, you can choose which scan to run, quick or full. You can even create a custom scan. Detect and fix viruses, worms, spyware, and other malicious threats for free. HouseCall can quickly find new threats on your Windows or Mac computer for free without getting in the way of your existing security software. You can count on HouseCall to keep malicious files off your device and stop them from spreading. HouseCall for Home Networks scans all of your home network devices for vulnerabilities and recommends how to eliminate them.
    Starting Price: Free
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