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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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    ManageEngine Endpoint Central
    ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers...
    Starting Price: $795.00/one-time
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    StrongDM

    StrongDM

    StrongDM

    ... happened in your stack. Security and Compliance teams can easily answer who did what, where, and when. - Admins have precise control over what each user has access to—without these controls ever getting in the way of productivity - IT, InfoSec, and Administrators have precise controls. Unauthorized access is eliminated because users never see resources they don’t have permission to use. -All past, present, and future infrastructure is supported - Responsive 24/7/365 customer support.
    Starting Price: $70/user/month
  • 3
    G DATA

    G DATA

    G Data Software

    G DATA prepares you optimally for cyber threats and opens up all possibilities for you in the digital future. G DATA developed the world’s first antivirus software in 1987. Today, we defend our customers against all kinds of cybercrime with end-to-end solutions and services using the most advanced security software and AI technologies and even offering online security awareness training to teach safe behavior to employees. G DATA customer support is available 24/7/365, with support teams...
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    OSE

    OSE

    Open Seas

    Once hacked, compromised organizations face huge barriers to rebuilding customer trust and brand reputation. OSE detects & alerts to attacks on your critical systems as they occur so you can stop them before damage is done to your organization's IP, brand and reputation with the ensuing loss of customer trust. OSE provides an audit of an attack listing what was changed, what it was before making it quick to resolve. OSE reporting helps with ISO 27000 compliance. OSE (Operating system Security...
  • 5
    Threatcop

    Threatcop

    Threatcop

    Threatcop is a cyber security simulator and awareness tool that launches dummy cyber attacks on employees followed with awareness modules and gamified assessment. It simulates and imparts customized awareness based on top 6 attack vectors namely Phishing, Ransomware, Vishing, SMiShing, Cyber Scam and Removable Media. It compares the pre and post cybersecurity awareness levels of employees and provides a comprehensive report on individual user awareness as 'Employee Vulnerability Score (EVS...
  • 6
    Exigence

    Exigence

    Exigence

    .... Customers who have purchased and are using Exigence , have seen a more transparent process, faster onboarding of relevant stakeholders, and a reduced time for the resolution of critical incidents in general. They are using Exigence to address critical incidents, but also for cyber events as well as planned incidents like business continuity testing and software release.
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    Login AlertX

    Login AlertX

    Login AlertX

    Login AlertX is a Windows security application that sends real-time email alerts whenever someone logs into or unlocks your computer. It runs quietly in the system tray and starts automatically with Windows to ensure continuous monitoring. Users can customize email notifications, including SMTP settings and message content, for personalized alerts. The software intelligently tracks login sessions to avoid redundant notifications and securely stores sensitive data locally. Upgrading to premium...
    Starting Price: Free
  • 8
    Saint Security Suite

    Saint Security Suite

    Carson & SAINT

    This single, fully integrated solution conducts active, passive and agent-based assessments while its extensive flexibility evaluates risk according to each business. SAINT’s impressive, flexible and scalable scanning capabilities set it apart from many others in this space. SAINT has partnered with AWS, allowing its customers to take advantage of AWS’s efficient scanning. Should subscribers prefer, SAINT also offers a Windows scanning agent. Security teams can schedule scans easily, configure...
    Starting Price: $1500.00/year/user
  • 9
    OneLogin

    OneLogin

    OneLogin

    Secure critical company information and empower employees with OneLogin, a trusted identity and access management (IAM) solution for the modern enterprise. Designed to strengthen enterprise security while simplifying business logins, OneLogin is an excellent solution for companies looking to enforce security policies with ease. OneLogin includes top-rated features such as single sign-on (SS), unified directory, user provisioning, adaptive authentication, mobile identitiy, compliance...
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    Automox

    Automox

    Automox

    Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.
    Starting Price: $3.00
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    OpenText Security Suite
    ... and digital investigations. EnCase solutions help enterprises, government agencies and law enforcement address a range of needs around risk and compliance, file analytics, endpoint detection and response (EDR) and digital forensics with the most trusted digital forensics and cybersecurity software. Solving problems that often go undetected or unsolved on the endpoint, Security Suite restores the confidence of companies and their customers with unparalleled reliability and breadth of coverage.
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    Intruder

    Intruder

    Intruder

    ... received from leading scanning engines, so you can focus on the issues which truly matter, such as exposed databases.‍ Intruder's high-quality reports help you sail through customer security questionnaires, and make compliance audits like SOC2, ISO27001, and Cyber Essentials a breeze.
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    SpyShelter

    SpyShelter

    SpyShelter

    SpyShelter Anti Keylogger monitors behavior of all currently ongoing actions on your PC and allows you to prevent any action that malware attempts to make. Thanks to our unique technology, SpyShelter is capable of stopping both commercial and custom-made keyloggers, which cannot be detected by any anti-virus software. Since SpyShelter does not rely on any fingerprint database, you will not have to worry about zero-day malware – your registry, RAM and all applications are going to be protected...
    Starting Price: $25 per year
  • 14
    Symantec Advanced Threat Protection
    Uncover the stealthiest threats that would otherwise evade detection by using global intelligence from one of the world’s largest cyber intelligence networks combined with local customer context. Aggregate intelligence across multiple control points to identify and prioritize those systems that remain compromised and require immediate remediation. Contain and remediate all the instances of a threat with a single click of a button. Provides in-depth threat visibility across IT environments...
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    iPrism Web Security
    ... network a snap. iPrism uses our unique combination of iGuard automated intelligence and expert human analysis to block things like malware, Crypto-Locker and inappropriate sites. It also provides improved user productivity with low latency and false positive rates. This innovative approach ensures you have the most updated, advanced web protection 24/7 that is backed by world-class customer support.
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    Secure Hunter Business
    Though built for small business, Secure Hunter Small Business includes big features. A scalable malware solution, Secure Hunter Small Business is ideal for both small and mid-sized businesses. When trusting your company’s cyber security to Secure Hunter, you’ll enjoy the following benefits. Secure Hunters team is committed to customer satisfaction. Anti spyware and anti-malware solutions are only the tip of the iceberg when it comes to Secure Hunters small business services. Small business...
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    LogPoint

    LogPoint

    LogPoint

    Get a simple and fast security analytics implementation, along with a user-friendly interface that can be integrated with an entire IT infrastructure with LogPoint. LogPoint’s modern SIEM with UEBA provides advanced analytics and ML-driven automation capabilities that enable their customers to securely build-, manage, and effectively transform their businesses.They have a flat licensing model, based on nodes rather than data volume. This helps to reduce the cost of deploying a SIEM solution on...
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    Stronghold Antivirus

    Stronghold Antivirus

    Security Stronghold

    ..., handy and eye-pleasing interface Stronghold Antivirus is great for novice users, and professionals will be amused by the power of its additional features. Being powerful it is still very lightweight and will not consume any noticeable system resources of your computer. You can set up any scan area you want, customize both on-demand and on-access protection modules, schedule scanning with separate settings, add programs to white and black lists and manage them, and more.
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    BlueFiles

    BlueFiles

    Forecomm

    How do you do today when you need to quickly send a confidential file or email to a customer, partner, or employee outside of your company, outside the secure network? CNIL strongly advises businesses and organizations to " use data encryption during transfers " and " have people trained in the risks ". Data encryption is a central part of the modern data protection strategy. Using specialized encryption, like BlueFiles, companies can encode their data so that it becomes indecipherable...
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    NetLib Encryptionizer

    NetLib Encryptionizer

    NetLib Security

    Transparent Data Encryption (TDE) for all Editions of SQL Server from Express to Enterprise. No programming required. Developer and OEM friendly: may be easily bundled with SQL Server based applications. Cost effective alternative to upgrading to SQL Server Enterprise. Assists with compliance with various regulations. Protects data and intellectual property.
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    Xeams

    Xeams

    Synametrics Technologies

    Xeams is, a secure and powerful complete mail server for Windows, Linux, Solaris, MacOSX and other flavors of UNIX. Xeams supports SMTP, POP3, and IMAP. It features a powerful spam filtering engine that eliminates up to 99% of junk email upon installation. The software offers a flexible approach to email, making it a very user-friendly server. Xeams can block 99% percent of all junk messages right out of the box. The filtering rules are fully customizable and get better as Xeams adapts to...
    Starting Price: $20.00/year/user
  • 22
    Intrusta

    Intrusta

    iSubscribed

    We believe digital security should be easy for you. Click, surf, and browse worry-free because we are there to protect you. We are your partner, working to identify, analyze and prevent so you can go about your day as planned. Intrusta’s goal is to make online security simple. Whether it’s using our software, paying your bill, or chatting with a customer service agent, we’ve taken great efforts to make every interaction enjoyable and easy. Gone are the days of shocking price increases...
    Starting Price: $24.99 one-time payment
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    LanScope Cat

    LanScope Cat

    Interfocus

    Your users buy new devices and apps, and access your network from anywhere, at anytime. Manage your IT before it gets out of control. LanScope Cat allows greater visibility into your assets and how users actually use them. User activity monitoring is complex, but LanScope Cat records “who” did “what” “when” on “which device” in one dashboard. If some operational violation that could be an information leak occurs, such as writing a customer list to a USB, a warning is displayed to the user...
  • 24
    Senturo

    Senturo

    Senturo

    Senturo safeguards Apple, Chromebook, Windows, and Android devices against loss, theft, and unauthorized access with powerful location tracking, device monitoring, and advanced recovery tools, while enhancing mobile device and data security through robust remote security policies and actions such as remote lock to protect your fleet. IT Fleet location tracking Senturo’s intuitive global map view built on Google Maps lets you monitor your entire device fleet at a glance. Pinpoint the...
    Starting Price: $25 per month
  • 25
    CloudJacketXi
    CloudJacketXi, a Flexible Managed Security-as-a-Service Platform. Our service offerings can be personalized to your organization’s needs whether you are an established enterprise or a start-up SMB. We specialized in a flexible cybersecurity and compliance offering. Our services; serve clients in many verticals such as education, legal, medical, hospitality, government, and manufacturing. Here is a quick overview of the different layers of protection that can be customized to suit your...
  • 26
    Cisdem AppCrypt
    ... URLs including the keywords you specify - Restrict certain categories of sites, such as social media - Allow access to approved sites only Set schedules - Schedule app locking and website blocking to be active at all times or during specific times - Provide a General Schedule feature - Provide a Custom Schedule feature (on Mac and Windows only) Offer password protection - Require a password unlock apps, unblock sites, or change schedules - Require a password to quit Cisdem AppCrypt
    Starting Price: $19.99 per year
  • 27
    Trend Micro HouseCall
    The best free online virus scanner that you can get to identify hidden threats on your PC and Mac. Discover if your files are safe and block malicious software hidden outside of files. Threats can harm your device before you realize there is a problem. Use HouseCall to get your device back to normal. With the detailed report, you can see what threats have targeted your device and take quick action. With HouseCall, you can choose which scan to run, quick or full. You can even create a custom...
    Starting Price: Free
  • 28
    TEMASOFT FileMonitor
    ... picture of what happens with your critical files. TEMASOFT FileMonitor is a versatile product that you can customize to suit your needs in the best manner (more information is available on the support page). Each item can show data independently, or you can combine items to display data using a drill-down approach.
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    Island

    Island

    Island

    ... activity and experience. Trace incidents down to the user, device, time, and place. And feed all browser data into your analytics platforms so everything you need to know is in one place. Customize Island to match your brand, messaging, and company-specific workflows. Even Insert browser-based RPA scripts that protect sensitive data based on your unique governance needs. Island is built on Chromium, the same open-source project that powers Chrome, Edge, and other mainstream browsers.
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    PhishTitan

    PhishTitan

    TitanHQ

    ... an email is malicious or safe, continually enhancing the human firewall. Risk free deployment in 6 minutes. PhishTitan will filter your email to identify phishing threats and protect your users and business. That’s how you AVOID that one wrong click that can lead to disaster – all it takes is 6 minutes! The TitanHQ team has been a category leader in the email security field for over 20 years. Bringing the experience of working with over 12,000 customers to our new phishing solution.
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