SonicViewProvana
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About
We don't depend on apps; hence our service works for every phone. You can record your outgoing, incoming and conference calls. Your recordings are available in your account. You can listen to them or download them in MP3 format. No cap on the number or duration of your recordings. Make as many as you want and it will be there in your account. Found a few important points in an hour-long call? Mark them on the call recording and easily refer those points hence forth. Use your account with multiple phones - your office phone, home phone or team members' phones. Add labels to your calls. Add descriptions to remind you what the call was regarding. What you hear in the call is what you get in your recordings. No extra static or noise. Taking notes from a recording is tough. Get a transcript of your call recording and work on it.
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call Recording solution for companies
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$4000.00/one-time/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationRecordator
Founded: 2013
India
www.recordator.com
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Categories |
Categories |
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Integrations
No info available.
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Integrations
No info available.
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