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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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    Eurekos

    Eurekos

    Eurekos

    Learning management systems are good for training employees but often fail to address the unique needs of training customers & partners as well as customers' customers & partners. Eurekos is a leading European customer education specialist, offering innovative training software solutions for businesses and non-profit organizations with a need for external training, certification or accreditation. Eurekos offers a complete set of tools to create and deliver training that cover the entire...
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    Starting Price: $450 USD/month
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    Axis LMS

    Axis LMS

    Atrixware

    Axis LMS is a powerful, flexible learning management system built for businesses that take training seriously. Whether you’re onboarding employees, managing certifications, or delivering compliance training, Axis LMS makes it easy with automation, customization, and robust reporting. Designed for real-world use, it supports video, SCORM, quizzes, surveys and much more - all in a responsive, mobile-friendly interface for users. With powerful admin tools and branding options, Axis LMS...
    Starting Price: $169/month
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    Thinkific

    Thinkific

    Thinkific

    Thinkific is an easy-to-use platform that enables individuals, training companies, academies, and businesses to sell learning experiences at scale. It provides a world-class user experience for both customers and their students, offering a range of customizable tools to create engaging learning experiences, manage content, track progress, and turn knowledge into powerful educational content. Thinkific’s mid-market solution, Thinkific Plus, is designed for larger organizations that need more...
    Starting Price: $36.00/month
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    Coursebox AI

    Coursebox AI

    Coursebox

    ... learners are more engaged and motivated through interactive and visual content, including videos, quizzes, and more. Take advantage of our branded learning management system with native mobile apps, offering you the flexibility to use custom hosting and a custom domain. Coursebox is the ultimate solution for organizations and individuals looking to rapidly scale their training and assessment programs.
    Starting Price: $99 per month
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    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
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    Intellum Platform
    Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Backed by a team of award-winning learning practitioners, consultants, content experts, engagement professionals, developers, and engineers...
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    Microcasting

    Microcasting

    Microcasting

    Easily and quicky integrate eLearning into your existing marketing website, offer a free or paid membership site, sell your courses, offer certification programs, or even integrate it into your email programs. Easy-to-use course creator allows you to create interactive courses that engage your customers. Create an engaging learning experience for your customers with useful on-screen features. Provide your customers with guided learning experiences to increase their learning engagement. Our easy...
    Starting Price: $97 per month
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    Synap

    Synap

    Synap

    Synap is an award-winning exam platform that empowers organisations to deliver secure, online exams with ease. Save time and reduce your workload for creating, marking, and analysing exams. Customise your tests with multiple-choice and written question types, timers, randomisation, and question bank options. Reduce cheating and maintain exam integrity by preventing copying and pasting, using secure browsers, or by proctoring the exams. In-depth data and visual reporting are available...
    Starting Price: £40/month
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    Thought Industries

    Thought Industries

    Thought Industries

    Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to create, customize and distribute and monetize white-labeled online learning courses to consumers...
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    SmarterU LMS

    SmarterU LMS

    SmarterU LMS (a Division of Neovation Learning Solutions)

    .../AICC/XAPI compliant, SmarterU offers a host of features that include user management, online course editor, reporting, executive dashboards, and a custom report writer.
    Starting Price: $7,999/year
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    EdTek LMS Services

    EdTek LMS Services

    EdTek Services

    LMS Services by EdTek Services provides an affordable, fully supported Learning Management System for small to medium size organizations. With LMS Services, administrators can take advantage of their full-service turnkey approach. Unlimited Free Training, M-F Customer Admin Support, Technical Support Help Desk, Instructional Design Support, Cloud-based hosting, Mobile Compatibility, and friendly authoring with limitless content options. In addition, the LMS comes with 340 Soft Skills courses...
    Starting Price: $6000/year
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    ServiceSkills

    ServiceSkills

    ServiceSkills

    ServiceSkills is a robust eLearning solution that delivers a curated collection of soft skills training courses designed to improve the way your staff perform. This platform offers hundreds of customer service training, team building, management development and respectful workplace eLearning modules, supported by quizzes, answer feedback and key point reminders. A dynamic admin management system empowers supervisors to assign courses, monitor progress & recognize performance gaps. Request...
    Starting Price: $2990.00/year
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    Paradiso LMS

    Paradiso LMS

    Paradiso Solutions Corporation

    ... seamlessly integrates with more than 100 leading business tools. Solutions we provide: - User-friendly LMS - Custom course creations - Course catalog - Virtual classroom platform - Mobile learning - eLearning commerce - Customer training - Partner training - Customized eLearning solutions - Game based learning - Blended learning solutions
    Starting Price: $6 per user per month
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    WorkRamp

    WorkRamp

    WorkRamp

    WorkRamp is a modern training platform that enables companies to effectively onboard, train, and track their employees. Through self-guided activities, personalized testing, and interactive certification exercises, WorkRamp allows companies to build custom training that meets the needs of each team and department. WorkRamp is ideal for companies of with 50-500 employees who seek to reimagine employee training. Click on the free trial link above to join the ranks of Square, Intercom and Paypal...
    Starting Price: $20.00/month
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    Academy Of Mine

    Academy Of Mine

    Academy Of Mine

    Your Own Customized E-Learning Platform. For Professional Development, Continuing Ed, Certifications and B2B training. An all-in-one solution to setup your own white-labeled platform to create, sell, and manage online courses. Say goodbye to cookie-cutter platforms and build your own for a fraction of cost; no more rigid platforms that do not adapt to your needs. A perfect solution for businesses that provide Professional Training & Certifications. No matter what direction you want to take your...
    Starting Price: $9,997 per year
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    SimTek Learning

    SimTek Learning

    SimTek Learning

    Simtek e-Learning Platform is dynamic, interactive and excellent e-learning suite bundled to cater all the needs of our customers, partners, enterprises and single and group users. Any individual tutor, teacher, e-learning educational institute or corporates can take advantage of our services at lowest possible monthly or annual subscription charges, One can also conduct free as well as paid classes/courses. Talk to your customers! What do they want to better understand about your product...
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    Juno Journey

    Juno Journey

    Juno Journey

    Why Juno Journey? Because there’s more than one way to grow Choose your Journey. Personalized experience for every employee and benefits your entire team. Because our customers like us and our shared Journey brings happiness and professionalism to their teams. With Juno Journey Personal Growth Platform you can provide each employee a way to grow, professionally. Set personal targets with your team based on their position and aspirations, see how every target becomes visual. Follow your...
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    TalentLMS

    TalentLMS

    Epignosis

    TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. Backed by Epignosis, a global leader in learning technologies, TalentLMS is on a...
    Starting Price: $69.00/month
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    Minerva

    Minerva

    Minerva Knows

    Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our...
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    Graphy

    Graphy

    Graphy Inc.

    Create custom courses, build beautiful no-code websites, or launch your own app — all using just Graphy. Live and instructor-led, or scheduled, drip courses. Whatever you need. Offer live courses or release chapters on your schedule. Deliver piracy-free, secure content to your learners. Conduct live webinars and classes with advanced features. Add quizzes, assignments, PDFs, media files and so much more. Use our customizable, no-code tools to flaunt your brand – wherever your audience is...
    Starting Price: $49 per month
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    Bites

    Bites

    Bites

    Using bite-sized visual content based on video makes conveying your training story easy and accessible to all employees. Record quick videos using your phone or convert the content you already have into video content. String clips and images together, weave and reorganize scenes effortlessly. Being ‘story-like’ and intuitive gets rid of the need for employees to onboard. Microlearning, or learning through focusing on 1 or 2 Bites of information, is the most effective way to teach employees...
    Starting Price: $3 per user per month
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    LEAi

    LEAi

    LearnExperts

    LEAi is a learning content creation tool that allows businesses to use the material they already have to create well-structured knowledge-sharing and training programs. With AI and human intelligence, the content that LEAi produces is used to create instructor-led training, eLearning, knowledge base articles, virtual class content, presentations, webinars, videos, and more. LEAi imports existing content, like documents, presentations, webpages, wikis, community content, and videos, and using...
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    My Learning Hub

    My Learning Hub

    My Learning Hub

    Deliver high-impact learning to power scalable business results at the speed of business change. You can deliver relevant learning content at the point of need for specific audiences in a white-labeled and personalized way. Go beyond internal use and scale this to your customers and partners. Don’t increase the pressure, change the approach. Plug in our MS Teams & Slack integration. Search, recommend, remind, and reward. Our products are built to be connected. Out-of-the-box or custom...
    Starting Price: $8 per month
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    ELB Learning

    ELB Learning

    ELB Learning

    ELB Learning brings together innovative software and tailored professional services to create learning experiences that activate your people, resulting in a more successful organization. People are your greatest asset, but most training fails to unlock their potential. ELB Learning offers an industry-leading suite of innovative software and professional services that empower businesses to unlock their people’s greatest potential through customized learning experiences. As a full...
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    360Learning

    360Learning

    360Learning

    360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to drive onboarding, employee development, and customer training at scale. L&D teams—from solo practitioners to global enterprises—use 360Learning to turn internal expertise into collaborative, skills-based learning for employees, customers, and partners. 360Learning’s collaborative learning approach, combined with deep integrations with systems like SAP and Workday, empowers organizations to upskill at scale...
    Starting Price: $8.00/month/user
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    Tovuti LMS
    Designed as a people-centric LMS, Tovuti makes learning fun and management simple – boosting productivity for users and admins alike. Generate courses in seconds with AI. Increase learner engagement with interactive videos, memory games, and 40+ other gamification options. Create bespoke experiences with customizable learning paths. Effortlessly integrate with your current ecosystem. Make data-driven decisions with robust and easy-to-read data reporting. Choose from hundreds of pre-built...
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    KREDO

    KREDO

    Tesseract Learning

    KREDO is the new generation Learning Platform that provides learning courses in short nuggets that best suits the leaners’ needs right for the moment, taking into account the business criticality. If we dive deeper, right from the ideation of KREDO 2 years ago, the focus began with the term Micromodules. We then wanted to create a journey and right then Microlearning was what we chose as the road ahead. This was with an intent to help Authors break learning content into crisp, short,...
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    Coassemble

    Coassemble

    Coassemble

    We are your first training platform for growing businesses. We're also much more than an online training platform - we turn people into the workplace hero by empowering you to deliver genuinely engaging training experiences your employees deserve, from beginning to end. Our exceptional customer service team is led by some of the industry's best US-based training experts! We'll show you how every area of our platform has been built to mold around your employees, allowing you to design...
    Starting Price: $49/month
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    FlexTraining

    FlexTraining

    FlexTraining

    Only FlexTraining provides custom online courses for any subject or industry, with the option to create some or all of the courses yourself. It's your choice. Utilize our Creative Services for end-to-end course development, knowledge testing, and certifications. We work with you from initial planning through live online delivery and course completions. Assemble your own on-demand courses. Utilize content wizards and templates to ensure quality and consistency. We guide you through the best use...
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    ReadyGo WCB
    We always considered that there are two audiences that need to be considered when developing e-Learning and m-Learning: the developers who use our e-Learning and m-Learning software and learners, the people who use the content produced by the developers. We provide innovative products and services to meet both groups needs. By doing so, our customers will create flexible, instructionally sound e-Learning and m-Learning courses that meet their organization's objectives. ReadyGo was founded...
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