The Sinch blog

Your go-to resource for expert tips and insights on all things customer communications and meaningful engagement!

Image for A refreshed identity for a stronger Sinch story

Image for A refreshed identity for a stronger Sinch story

Company - 4 min

A refreshed identity for a stronger Sinch story

Image for From conversation volume to conversation value: What AI means for customer relationships

Image for From conversation volume to conversation value: What AI means for customer relationships

Insights - 7 min

From conversation volume to conversation value: What AI means for customer relationships

Fréderic Godin

Image for Sinch Predictions: What’s in the cards for customer communications in 2026?

Image for Sinch Predictions: What’s in the cards for customer communications in 2026?

Insights - 13 min

Sinch Predictions: What’s in the cards for customer communications in 2026?

Image for The state of tech and SaaS communications: Improving UX with every message

Image for The state of tech and SaaS communications: Improving UX with every message

Insights - 16 min

The state of tech and SaaS communications: Improving UX with every message

Kasey Steinbrinck

Category

Insights - 8 min

The key differences between WhatsApp vs. WhatsApp Business explained

Insights - 8 min

WhatsApp USA: What it is, how it works, and when it makes sense

Insights - 6 min

Can WhatsApp Business have multiple users?

Conversations - 4 min

Meet Sinch Engage: MessageMedia’s new name and brand identity in the US & UK

Insights - 10 min

What’s ahead for retail customer experience in 2026

Insights - 6 min

Trust as strategy: The leadership mandate for customer communications in 2026

Insights - 8 min

The hidden architecture behind connected customer journeys

Hayley Wilkinson

Insights - 7 min

From conversation volume to conversation value: What AI means for customer relationships

Fréderic Godin

Insights - 9 min

What’s in the cards for financial services in 2026?

Products - 7 min

Smart Conversations: Stop making customers repeat themselves

Products - 13 min

What is MMS marketing? Benefits and how to get started

Fraud and security - 14 min

What is smishing? SMS phishing explained