Privacy policy
Redkey USB operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Redkey USB is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
1. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information.
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including credit card or debit card details, payment card information, financial account information, transaction details, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and details of your past transactions.
Communications with us, including information you provide when contacting customer support or making enquiries.
Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with or navigate the Services.
2. Personal Information Sources
We may collect personal information from the following sources.
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including from your device when you use our products or services, visit our websites, or through cookies and similar technologies.
Through our proprietary software applications, such as our device updater tools. These may collect data including IP addresses, device serial numbers, and other information that can be linked to your orders. This data helps us provide support, deliver updates, improve our products and services, and prevent fraud.
From our service providers when they collect or process personal information on our behalf.
From our partners or other third parties.
3. How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.
Providing, tailoring, and improving the Services
We use personal information to perform our contract with you, process payments, fulfil orders, manage accounts, remember preferences, send account notifications, arrange shipping, process returns and exchanges, enable reviews, and personalise your shopping experience. This may include recommending products related to your purchases or activity.
Marketing and advertising
We may use personal information to send marketing, promotional, or advertising communications by email, text message, or postal mail, and to show you advertisements on our Services or other websites, including based on your previous activity.
Security and fraud prevention
We use personal information to authenticate accounts, provide secure payment experiences, detect or investigate fraudulent or malicious activity, protect public safety, and secure our Services.
If you register an account, you are responsible for keeping your login credentials secure and should not share them with others.
Communicating with you
We use personal information to provide customer support, respond to enquiries, and maintain our business relationship with you.
Legal reasons
We may use personal information to comply with applicable law, respond to lawful requests, investigate or participate in legal proceedings, or enforce our terms and policies.
4. How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.
This may include disclosure to Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, IT services, data analytics, cloud storage, fulfilment, shipping, and customer support.
We may also share information with business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalised advertising based on your activity across different merchants.
Depending on your location, you may have the right to direct us not to share information for targeted advertising purposes.
We may disclose information where you direct or consent to it, such as for shipping or through social media integrations.
We may disclose information within our corporate group or in connection with a business transaction such as a merger or bankruptcy.
We may also disclose information to comply with legal obligations, enforce our policies, or protect the rights and safety of Redkey USB, our users, or others.
5. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Information submitted to the Services may be transmitted to Shopify and third parties located in other countries.
We also use certain Shopify enhanced features that combine information from your interactions with our store, other merchants, and Shopify to help grow and improve our business.
In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise applicable rights.
More information is available via the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
6. Third Party Websites and Links
The Services may include links to third-party websites or platforms not controlled by us.
We are not responsible for the privacy or security practices of these sites. You should review their policies before providing personal information.
Information shared on public or semi-public platforms may be visible to others without limitation.
7. Children’s Data
The Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided personal information, please contact us to request deletion.
8. Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee complete security.
Information retention depends on factors such as account maintenance, service delivery, legal obligations, dispute resolution, and enforcement of policies.
9. Your Rights and Choices
Depending on where you live, you may have rights including access, deletion, correction, portability, and opting out of sale or sharing for targeted advertising.
These rights may be limited or subject to legal exceptions.
10. Managing Communication Preferences
You may opt out of promotional emails using the unsubscribe link provided.
We may still send non-promotional communications related to your account or orders.
UK and EEA residents may also have rights to object to or restrict certain processing.
11. Withdrawal of Consent
Where processing is based on consent, you may withdraw that consent at any time.
This does not affect processing carried out before withdrawal.
We may need to verify your identity before responding to requests.
12. Complaints
If you have concerns about our data processing, contact us using the details below.
You may also have the right to complain to your local data protection authority.
13. International Transfers
Personal information may be transferred outside your country of residence.
For transfers outside the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses unless the destination country is deemed adequate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this website with an updated revision date.
15. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Redkey USB Ltd
128 City Road
London
EC1V 2NX
United Kingdom
For the purposes of applicable data protection laws, Redkey USB Ltd is the data controller of your personal information.
This Privacy Policy forms part of our Terms of Service and reflects our commitment to privacy and security.
Last updated: January 12, 2026