Terms of Use

These Terms of Use ("Terms") form a legally binding agreement between you ("you," "your," or "user") and Questo Global S.R.L. ("Questo," "we," "us," or "our"), governing your access to and use of:

• The Questo mobile application (available on iOS and Android)
• The Questo website (questoapp.com and all subdomains)
• The Questo Creator Room (creator tools and platform)
• All related services, features, and content

By creating an account, downloading the app, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms should be read alongside our Privacy Policy, which explains how we collect and use your data.

Company details:

• Registered name: Questo Global S.R.L.
• Address: 20 Stejarului Street, Cisnădie, Sibiu County, 555300, Romania
• Trade Registry No.: J32/96/2017
• Sole Registration No.: 36999501
• Contact: care@questoapp.com

Questo provides a platform for interactive, self-guided city exploration experiences ("quests"). Each quest is a digital experience that guides you through real-world locations using a combination of storytelling, clues, puzzles, and navigation.

Key features of our service include:

• Playing quests: Download and play interactive city exploration quests on your mobile device, at your own pace, at any time
• Multiplayer: Invite friends, family, or team members to play quests together
• Creator Room: Tools for creating and publishing your own quests on the Questo platform
• Events: Scheduled, large-scale city exploration experiences with competitive elements

Quests are created by the Questo team and by a global community of independent creators. Quest availability, content, and pricing may vary by city and over time.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

Account creation:

To access most features of Questo, you must create an account. You can register using your email address or through a supported social login provider (Google, Facebook, or Apple). You must provide accurate and complete information during registration.

Age requirement:

You must be at least 16 years old to create a Questo account. If you are under 18, you confirm that you have your parent's or guardian's permission to use our services. Organizations using Questo with minors (e.g., schools) are responsible for obtaining appropriate consent.

Account security:

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at care@questoapp.com if you suspect unauthorized access to your account.

One person, one account:

Each account is for a single individual. You may not share your account credentials or transfer your account to another person.

Account accuracy:

You agree to keep your account information up to date. If we need to contact you (e.g., about a purchase or a policy change), we will use the information associated with your account.

When using Questo, you agree to:

• Use the services only for their intended purpose: city exploration, gameplay, quest creation, and related activities
• Comply with all applicable local, national, and international laws and regulations
• Respect the rights and safety of other users, creators, and the general public
• Be aware of your physical surroundings while playing quests — watch where you walk, follow traffic rules, and do not trespass on private property

You agree NOT to:

• Use the services for any illegal, harmful, or fraudulent purpose
• Attempt to gain unauthorized access to our systems, servers, or other users' accounts
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of the app or any part of our services
• Copy, reproduce, distribute, or publicly display any content from Questo without written permission
• Use automated tools (bots, scrapers, crawlers) to access or interact with our services
• Submit false, misleading, or fraudulent content — including fake reviews, misleading quest descriptions, or impersonation
• Harass, threaten, or abuse other users or creators
• Use Questo to collect personal information about other users without their consent
• Interfere with or disrupt the service, servers, or networks connected to the service
• Resell, sublicense, or commercially exploit access to quests or the platform without our written agreement

We reserve the right to suspend or terminate your account if you violate these terms.

Purchasing quests:

Quests can be purchased through:

• The Questo app (via Apple App Store or Google Play in-app purchases)
• The Questo website (via Stripe or other payment processors)
• Third-party platforms (TripAdvisor/Viator, GetYourGuide, Fever, and others)

Pricing:

Quest prices are displayed at the point of purchase. Prices may vary by platform, region, and currency. We reserve the right to change pricing at any time, but changes will not affect quests you have already purchased.

Access:

Once you purchase a quest, you receive a non-exclusive, non-transferable, personal license to play that quest through the Questo app. You may play the quest as many times as you wish. Your access does not expire.

Third-party purchases:

If you purchased a quest through a third-party platform, you must unlock it in the Questo app using the booking reference code provided by that platform. See questoapp.com/unlock for instructions.

Refund policy:

• If you contact us at least 24 hours before your planned play time, we will issue a full refund
• If technical issues on our end prevent you from playing a quest, we will issue a full refund or provide an alternative solution
• Refund requests can be made at questoapp.com/chat or by email at care@questoapp.com
• For purchases made through third-party platforms, refund policies of that platform may also apply
• Refunds are processed within 5 business days to the original payment method

In-app purchases through Apple or Google:

Purchases made through the App Store or Google Play are subject to those platforms' terms and refund policies. We will assist where we can, but the final refund decision for in-app purchases may rest with Apple or Google.

Free quests:

Some quests are available for free. We reserve the right to change which quests are free at any time.

Creator Room access:

The Creator Room is available to registered users who wish to create and publish quests on the Questo platform. By submitting content through the Creator Room, you agree to the terms in this section.

Your content, your ownership:

You retain full intellectual property ownership of the content you create and submit ("Creator Content"), including quest narratives, clue text, images you upload, and route designs.

License to Questo:

By submitting Creator Content, you grant Questo a worldwide, non-exclusive, royalty-free (except as specified in revenue-sharing arrangements), sublicensable license to use, display, distribute, reproduce, modify, and create derivative works of your Creator Content in connection with the Questo platform and its promotion. This license continues for as long as your content remains published on the platform. If you remove your content, we will cease using it within a reasonable timeframe, except where it is technically impractical or legally required to retain it.

Content review:

All Creator Content is subject to review before publication. We reserve the right to reject, modify, or remove content that:

• Does not meet our quality guidelines
• Contains inaccurate, misleading, or harmful information
• Infringes on third-party intellectual property rights
• Violates these Terms or applicable laws
• Is offensive, discriminatory, or inappropriate

Revenue sharing:

Creators may earn revenue from quest sales as specified in the Creator Room terms. Revenue share rates, payment schedules, and thresholds are communicated within the Creator Room and may be updated from time to time.

Creator responsibilities:

As a creator, you represent and warrant that:

• All content you submit is original or you have the necessary rights and permissions to use it
• Your content does not infringe on any third party's intellectual property, privacy, or other rights
• Your quest routes are safe, follow publicly accessible paths, and do not direct players to dangerous or restricted areas
• All factual claims in your quests (historical, cultural, geographical) are accurate to the best of your knowledge

Questo's intellectual property:

The Questo app, website, brand, logos, designs, graphics, code, user interface, editorial content, data formats, quest mechanics, and all other materials created by or on behalf of Questo ("Questo Content") are owned by Questo Global S.R.L. and are protected by copyright, trademark, and other intellectual property laws of the European Union and international treaties.

You may not copy, modify, distribute, sell, lease, or create derivative works based on Questo Content without our prior written permission.

Trademarks:

"Questo," the Questo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Questo Global S.R.L. You may not use these marks without our prior written permission.

User feedback:

If you provide us with feedback, suggestions, or ideas about our services, you grant us the right to use that feedback without restriction or compensation. You are not obligated to provide feedback.

Copyright infringement claims:

We respect the intellectual property rights of others. If you believe that any content on Questo infringes your copyright, please notify us at care@questoapp.com with:

• A description of the copyrighted work you claim has been infringed
• The location (URL or in-app location) of the allegedly infringing content
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

We will review and respond to valid claims promptly. Please note that you may be held liable for damages (including legal costs) if you materially misrepresent that content infringes your copyright.

Our services may contain links to or integrations with third-party websites, applications, or services, including but not limited to:

• Payment processors (Apple, Google, Stripe)
• Social login providers (Google, Facebook, Apple)
• Third-party booking platforms (TripAdvisor/Viator, GetYourGuide, Fever)
• Map and navigation providers
• Analytics services

These third-party services are governed by their own terms of use and privacy policies. We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of these services.

Your interactions with third-party services are solely between you and that third party. We encourage you to review their terms and privacy policies before using them.

Service availability:

We strive to keep Questo available and functioning at all times, but we cannot guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

Quest accuracy:

Quests are created by both the Questo team and independent creators. While we review content for quality, we cannot guarantee the accuracy of every historical fact, location detail, or cultural reference in every quest. Clues and stories are reviewed, but errors may occur. If you discover an inaccuracy, please report it via the in-app feedback system or email care@questoapp.com.

Physical activity disclaimer:

Quests involve walking through real cities. By using our services, you acknowledge that:

• You participate in quests at your own risk
• You are responsible for your own physical safety and that of anyone in your group
• You should be aware of your surroundings, follow traffic rules, and respect private property
• Weather, construction, road closures, or other real-world changes may affect quest routes
• Questo is not responsible for injuries, accidents, or losses that occur during quest gameplay

"As is" provision:

To the maximum extent permitted by applicable law, the services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law:

Our total liability

to you for any claim arising out of or relating to these Terms or your use of the services shall not exceed the greater of (a) the total amount you have paid to Questo in the 12 months preceding the claim, or (b) €100.

We are not liable

for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the services
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of the services
• Any errors, inaccuracies, or omissions in quest content
• Any physical injury or property damage occurring during quest gameplay
• The conduct of any third party on or related to the services

Exceptions:

Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded under applicable law.

EU consumer rights:

If you are a consumer in the European Union, you retain all mandatory consumer protection rights under the laws of your country of residence. Nothing in these Terms affects those rights.

You agree to indemnify, defend, and hold harmless Questo Global S.R.L., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms
• Your use of the services in a manner not authorized by these Terms
• Your violation of any applicable law or regulation
• Creator Content you submit that infringes third-party rights
• Any dispute between you and a third party relating to your use of the services

Termination by you:

You may stop using our services at any time. You may delete your account through the app settings or by contacting us at care@questoapp.com. Upon account deletion, your personal data will be handled as described in our Privacy Policy.

Termination by us:

We may suspend or terminate your account, or restrict your access to some or all of the services, at any time, with or without notice, if we reasonably believe that:

• You have violated these Terms
• Your conduct may cause harm to Questo, our users, or third parties
• It is required by law or a regulatory authority
• Your account has been inactive for an extended period (we will notify you before deactivating dormant accounts)

Effect of termination:

Upon termination:

• Your license to use the services is immediately revoked
• You lose access to purchased quests (except where applicable law requires otherwise)
• Sections of these Terms that by their nature should survive termination will remain in effect, including: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution

Creator content upon termination:

If you are a creator and your account is terminated, we will remove your Creator Content from the platform within a reasonable timeframe, unless the content has been licensed to users who have already purchased it. Revenue earned before termination will be paid according to the Creator Room terms.

We reserve the right to modify these Terms at any time.

• Minor changes (formatting, clarification of existing terms) may be made without advance notice.
• Material changes (changes to your rights, obligations, or how the service works) will be communicated at least 30 days before they take effect, via email notification and/or a prominent notice in the app or on the website.
• The "Last updated" date at the top of this page will always reflect the most recent revision.

By continuing to use our services after the effective date of any changes, you agree to the revised Terms. If you do not agree to the updated Terms, you must stop using our services and delete your account.

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

Informal resolution:

Before filing any formal claim, you agree to try to resolve the dispute informally by contacting us at care@questoapp.com. We will make good-faith efforts to resolve any issue within 30 days.

Jurisdiction:

If informal resolution fails, any disputes arising out of or relating to these Terms or the services shall be submitted to the exclusive jurisdiction of the courts of Sibiu, Romania.

EU consumer rights:

If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, and you benefit from any mandatory consumer protection provisions of the laws of your country of residence that cannot be waived by contract.

EU Online Dispute Resolution:

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. You may use this platform to resolve disputes arising from online purchases.

Entire agreement:

These Terms, together with our Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and Questo regarding your use of the services.

Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver:

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment:

We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign or transfer your rights or obligations without our prior written consent.

No third-party beneficiaries:

These Terms do not create any rights for any third party.

Force majeure:

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

Language:

These Terms are drafted in English. If translated into other languages, the English version shall prevail in case of any discrepancy.

If you have any questions or concerns about these Terms, please contact us:

Questo Global S.R.L.

• Email: care@questoapp.com
• Address: 20 Stejarului Street, Cisnădie, Sibiu County, 555300, Romania
• Trade Registry No.: J32/96/2017
• Sole Registration No.: 36999501

We aim to respond to all inquiries within 48 hours.