Eurostar Trains

Eurostar International Limited

4.7

22.1K reviews

1M+

Downloads

PEGI 3

About this app

Eurostar and Thalys have joined forces under the Eurostar name and a single new-look app. Discover the very best deals, destination inspiration, and manage every booking with ease. Our app helps make your high-speed train trip simple, fast, and fun. And it’s available in English, French, Dutch, and German.

Here's what you can do with our app:

BOOK TICKETS
Snap up seats to over 100 destinations in France, Belgium, the Netherlands, and Germany.

STORE TICKETS
Keep your tickets safe and sound in the app or in your Google Wallet.

GRAB CHEAP FARES
Find the cheapest fares with our Low Fare Finder.

MANAGE BOOKINGS
Manage your bookings on the go and change your travel dates, seats, or travel arrangements.

MANAGE CLUB EUROSTAR POINTS
Check your points balance or spend your points.

ACCESS CLUB EUROSTAR BENEFITS
Access exclusive discounts and benefits using your digital membership card.

RECEIVE LIVE NOTIFICATIONS
Allow notifications to receive live travel information and exclusive offers.

BEAT THE QUEUES
Certain Club Eurostar members can use the app to get access to our priority gates (depending upon your membership level).

ACCESS OUR EXCLUSIVE LOUNGES
Certain Club Eurostar members can use the app to get entry to our exclusive lounges (depending upon your membership level).

So, what are you waiting for? Download the Eurostar app now and take your trip even further.

Updated on

Oct 5, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App activity, App info and performance, and Device or other IDs

This app may collect these data types

Personal info and Financial info

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.7

21.7K reviews

Elisabeth Grimsø

June 10, 2025

Booked through the app, or so I thought. When the - 20% sale was on. The money was taken (haven't been reimbursed yet) and when I contacted them I was told that I had indeed a reservation but it had been cancelled and I would not be able to rebook with the same discount (I'm sorry but I kinda want my money back before rebooking because if it happens again, even if they reimburse at some point, it'll be money tied up). I found the tone and emails from eurostar quite unpleasant...

1 person found this review helpful

Eurostar International Limited

June 13, 2025

I’m sorry to read about your experience. We value your feedback but unfortunately we are unable to help with customer service related issues here, as this platform is only for Eurostar App reviews. Please follow the Contact Us link via our Help Centre on eurostar.com, and a member of our team will be able to assist you.

Graham Fleischer

November 5, 2024

So, it's a good app, BUT, if you have the app long enough, some bookings may get "stuck" and you will need to clear the cache to get rid of them. I had one from 2023 that just didn't disappear from the front page and I requested it to be removed, to which, the service person said it couldn't because it wasn't booked with Eurostar...totally missed the point that it shouldn't be there in the first place. Alas, clear the cache!

3 people found this review helpful

A Google user

March 18, 2019

No way of changing ticket within the app in real time in case of cancellation. The method is in fact nothing more than sending a message to the eurostar staff. Totally useless when a train has been cancelled and you have to travel the same or the next day. You have to contact eurostar by phone (and hold on for 20 minutes) but the app does not even have a contact phone numbers. Also, booking is not always saved for off-line - check it has really been saved before setting out for the station.

7 people found this review helpful

Eurostar International Limited

March 19, 2019

Thank you for your feedback. We have passed this to our disruption team for review. With regard to bookings being saved in the app, I would ask you to update to our latest version of the app which should fix the issue you seem to have. Many thanks. Mark

What’s new

We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!

Flag as inappropriate