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WO2019144512A1 - Procédé, dispositif et système de mise en œuvre de changement de numéro de téléphone portable de carte bancaire, et support de stockage - Google Patents

Procédé, dispositif et système de mise en œuvre de changement de numéro de téléphone portable de carte bancaire, et support de stockage Download PDF

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Publication number
WO2019144512A1
WO2019144512A1 PCT/CN2018/082906 CN2018082906W WO2019144512A1 WO 2019144512 A1 WO2019144512 A1 WO 2019144512A1 CN 2018082906 W CN2018082906 W CN 2018082906W WO 2019144512 A1 WO2019144512 A1 WO 2019144512A1
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WO
WIPO (PCT)
Prior art keywords
mobile phone
phone number
remote video
customer
teller machine
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2018/082906
Other languages
English (en)
Chinese (zh)
Inventor
李永平
高凌云
牛华
李长缤
凌永辉
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ping An Technology Shenzhen Co Ltd
Original Assignee
Ping An Technology Shenzhen Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ping An Technology Shenzhen Co Ltd filed Critical Ping An Technology Shenzhen Co Ltd
Publication of WO2019144512A1 publication Critical patent/WO2019144512A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V10/00—Arrangements for image or video recognition or understanding
    • G06V10/70—Arrangements for image or video recognition or understanding using pattern recognition or machine learning
    • G06V10/74—Image or video pattern matching; Proximity measures in feature spaces
    • G06V10/75—Organisation of the matching processes, e.g. simultaneous or sequential comparisons of image or video features; Coarse-fine approaches, e.g. multi-scale approaches; using context analysis; Selection of dictionaries
    • G06V10/757—Matching configurations of points or features
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
    • G06V40/12—Fingerprints or palmprints
    • G06V40/13—Sensors therefor
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
    • G06V40/12—Fingerprints or palmprints
    • G06V40/1365—Matching; Classification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
    • G06V40/16—Human faces, e.g. facial parts, sketches or expressions
    • G06V40/168—Feature extraction; Face representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
    • G06V40/16—Human faces, e.g. facial parts, sketches or expressions
    • G06V40/172—Classification, e.g. identification
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/53—Network services using third party service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone

Definitions

  • the present application relates to the field of Internet technologies, and in particular, to a bank card mobile number change implementation method, device, system, and storage medium.
  • VTM Virtual Teller Machine
  • the application provides a bank card mobile phone number change implementation method, device, system and storage medium, which can reduce the pressure on the business handling of the bank outlet staff, fully utilize the equipment resources of the bank outlets, and improve the customer's mobile phone number change when the bank card is changed. Business handling experience.
  • the present application provides a method for implementing a bank card mobile number change, and the method includes the following steps:
  • the remote video teller machine sends a service processing instruction to the server in response to the mobile phone number change instruction input by the customer;
  • the server assigns a target teller in an idle state to the remote video teller machine, and sends the service processing instruction to the terminal device corresponding to the target teller;
  • the terminal device generates a customer information verification request according to the service processing instruction, and sends the customer information verification request to the remote video teller machine;
  • the remote video teller machine displays a customer information input prompt according to the customer information verification request, and receives customer information input by the customer;
  • the remote video teller machine verifies the customer information, and when the verification passes, displays a mobile phone number input prompt, and performs a mobile phone number change according to the target mobile phone number input by the customer.
  • the present application further provides a bank card mobile phone number change implementation system, where the system includes: a remote video teller machine, a server, and a terminal device;
  • the remote video teller machine is configured to send a service processing instruction to the server in response to the mobile phone number change instruction input by the customer;
  • the server is configured to allocate a target teller in an idle state to the remote video teller machine in response to the service processing instruction, and send the service processing instruction to the terminal device corresponding to the target teller;
  • the terminal device is configured to generate a customer information verification request according to the service processing instruction, and send the customer information verification request to the remote video teller machine;
  • the remote video teller machine is further configured to display a customer information input prompt according to the customer information verification request, and receive customer information input by the customer;
  • the remote video teller machine is further configured to verify the customer information, display a mobile phone number input prompt when the verification is passed, and perform a mobile phone number change according to the target mobile phone number input by the customer.
  • the present application further provides a bank card mobile phone number change implementation device, where the device includes a memory, a processor, and a bank card mobile phone number stored on the memory and operable on the processor.
  • the change implementation program, the bank card mobile number change implementation program is configured to implement the steps of the bank card mobile number change implementation method as described above.
  • the present application further provides a storage medium, where the bank card mobile phone number change implementation program is stored, and the bank card mobile phone number change implementation program is implemented by the processor as described above. The steps of the bank card mobile number change implementation method.
  • This application is realized by the remote video teller machine when the customer needs to change the mobile phone number of the bank account, which can reduce the pressure on the business handling of the bank outlet staff, fully utilize the equipment resources of the bank outlets, and avoid the waiting time of the customer is too long. At the same time as the security of customer information, the customer's business handling experience when changing the mobile phone number of the bank card is improved.
  • FIG. 1 is a schematic flow chart of a first embodiment of a method for implementing a bank card mobile phone number change according to the present application
  • FIG. 2 is a schematic flowchart of a second embodiment of a method for implementing a bank card mobile phone number change according to the present application
  • FIG. 3 is a schematic flowchart of a third embodiment of a method for implementing a bank card mobile phone number change according to the present application
  • FIG. 4 is a structural block diagram of a first embodiment of a bank card mobile phone number change implementation system of the present application.
  • FIG. 1 is a schematic flowchart of a first embodiment of a method for implementing a bank card mobile phone number change according to the present application.
  • the method includes the following steps:
  • Step S10 The remote video teller sends a service processing instruction to the server in response to the mobile phone number change instruction input by the client;
  • the remote video teller machine may be a mechatronics device that handles some counter services through a remote video method, and is applied to financial systems such as banks and small loan companies.
  • the server may be a web server connected to a remote video teller machine (hereinafter referred to as VTM) and interacting with data information.
  • VTM remote video teller machine
  • a trigger button of different services is generally set, and when the customer needs to handle the mobile phone number change service, the mobile phone number can be clicked through the touch screen in the VTM display interface.
  • the VTM sends a service processing instruction to the server in response to the mobile phone number change command input by the client.
  • Step S20 The server allocates a target teller in an idle state to the remote video teller machine in response to the service processing instruction, and sends the service processing instruction to the terminal device corresponding to the target teller;
  • the server responds to the service processing instruction, and allocates a target teller in the idle state to the VTM to handle related services for the current VTM customer.
  • the target teller may randomly select a teller from the tellers who are in the idle state at the current moment to perform the allocation; or obtain the user satisfaction of the tellers in the idle state; and then press the order from high to low.
  • the user satisfaction is sorted, and then the teller determined according to the sorting result (ie, the target teller), and the target teller is assigned to the VTM; of course, other tellers can be assigned, which is not used in this embodiment. limit.
  • the server after determining the target teller, the server sends the service processing instruction to the terminal device corresponding to the target teller.
  • Step S30 The terminal device generates a customer information verification request according to the service processing instruction, and sends the customer information verification request to the remote video teller machine;
  • the terminal device may be an operation platform for a bank teller or an agent to perform business processing, such as a personal computer, a notebook computer, etc., which is not limited in this embodiment.
  • the terminal device corresponding to the target teller after receiving the service instruction (for example, the mobile phone number change instruction), the terminal device corresponding to the target teller enters the service interface of the mobile phone number change according to the service processing instruction, without asking The customer then enters the business interface. After the terminal device enters the service interface, the target teller generates a client information verification request by clicking an identity verification option on the terminal device, and sends the client information verification request to the VTM.
  • the service instruction for example, the mobile phone number change instruction
  • Step S40 The remote video teller machine displays a customer information input prompt according to the customer information verification request, and receives customer information input by the customer;
  • the VTM prompts the customer to input the customer information on the display interface when receiving the customer information verification request, and the customer information may include the bank card information and the personal identity of the customer. Identity information (such as ID card information, biometric information, and/or image information, etc.).
  • the VTM can input customer information through its integrated information reading device, which may include: a fingerprint/iris identifier, an ID card, and/or a bank card reader, a camera, a high shot.
  • the apparatus and the like are not limited in this embodiment.
  • Step S50 The remote video teller machine verifies the customer information, and when the verification passes, displays a mobile phone number input prompt, and performs a mobile phone number change according to the target mobile phone number input by the customer.
  • the VTM can perform local verification when verifying the entered customer information; the entered information can also be sent to the server, and the server can verify and feed back the verification result to the VTM.
  • the remote video teller machine verifies the customer information, and when the verification passes, displays a mobile phone number input prompt on the display screen, and changes the mobile phone number according to the target mobile phone number input by the customer.
  • the remote video teller machine when the customer needs to change the mobile phone number of the bank card, the remote video teller machine can realize the business pressure of the bank outlet staff, fully utilize the equipment resources of the bank outlet, and avoid the waiting time of the customer is too long. While ensuring the security of customer information, it improves the customer handling experience when the bank card mobile phone number is changed.
  • FIG. 2 is a schematic flowchart of a second embodiment of a method for implementing a bank card mobile phone number change according to the present application.
  • the customer information may include: identity information and bank card information; correspondingly, the step S50 may specifically include:
  • Step S501 The remote video teller sends the identity information to the public security system for network verification
  • the security of the mobile phone number change service is further improved.
  • the VTM after obtaining the identity information of the client, the VTM sends the identity information to the public security system for network verification to ensure whether the identity information currently input by the client is consistent with the identity information previously entered into the public security system.
  • the VTM when verifying the identity information of the client, may send the identity information of the client to the server, and then sent by the server to the public security system, and the public security system will pre-store the client in the system.
  • the identity information is compared with the identity information sent by the server; when the verification is successful, the customer photo corresponding to the identity information is fed back to the VTM; of course, when the public security system fails to pass the identity information verification, the feedback verification fails. Reminder to VTM.
  • Step S502 The remote video teller machine receives a customer photo corresponding to the identity information fed back by the public security system, and the customer photo is feedback when the public security system verifies that the identity information is verified by the network;
  • the VTM when the VTM receives the customer photo feedback from the public security system, it indicates that the public security system verifies the identity information of the customer.
  • the customer photo may be a photo of the front and back of the customer ID card, or may be a photo taken by the customer when the ID card is processed, and the VTM will take the photo of the customer when receiving the photo of the customer. Displayed on the display interface for the customer to check the confirmation.
  • Step S503 the remote video teller machine displays a bank card information input prompt, and receives bank card information input by the customer;
  • the bank card information input prompt is displayed on the display interface, and the bank card information input by the customer is received, wherein the bank card information input prompt may be On the VTM display interface, preset prompts such as “Please insert bank card” and “Please enter bank card password” are displayed, and the specific prompting method can be any combination of text, chart, voice or any combination of the three.
  • the manner of prompting, this embodiment does not limit this.
  • Step S504 The remote video teller machine verifies the bank card information, and when the verification passes, displays a mobile phone number input prompt, and performs a mobile phone number change according to the target mobile phone number input by the customer.
  • the target mobile phone number is a mobile phone number that the customer finally wants to keep in the banking system and replaces the historical mobile phone number to receive various types of financial information sent by the banking system.
  • the VTM verifies the bank card information, and when the verification is passed, the image can be collected by the integrated camera, and then collected. The image information is verified.
  • the mobile phone number input prompt is displayed, and the mobile phone number is changed according to the target mobile phone number input by the customer, thereby effectively preventing the occurrence of the agent business.
  • the VTM when verifying the collected customer image information, may include the following steps: determining the image information and the facial contour of the customer photo, according to the facial contour respectively. Extracting a first face image in the image information and a second face image in the customer photo; adjusting the first face image and the second face image to make the first face image and The second face image has the same size; the feature points are extracted separately from the first face image and the second face image, and the extracted feature points are matched and verified.
  • the pre-existing customer photos in the public security system are customer photos taken when the customer first processes identity documents or other documents.
  • a matching threshold may be preset to determine the matching degree of the currently acquired feature points.
  • VTM performs feature point extraction on the first face image and the second face image of the client respectively, and after matching the extracted feature points, the matching degree is 85%, which exceeds a preset matching threshold value of 75. %, it can be determined that the current customer and the corresponding customer of the identity document are the same person.
  • the matching threshold may be set according to an actual situation, which is not limited in this embodiment.
  • the remote video teller machine sends the customer information input by the customer to the public security system for verification, receives the bank card information input by the customer after the verification is passed, and obtains the target mobile phone number entered by the customer after verifying the bank card information. Then, according to the target mobile phone number, the bank card reservation mobile phone number is changed, thereby ensuring the authenticity of the customer identity and the security of the customer information.
  • FIG. 3 is a schematic flowchart of a third embodiment of a method for implementing a bank card mobile phone number change according to the present application.
  • the step S504 includes:
  • Step S5041 When the remote video teller machine passes the verification, the mobile phone number input prompt is displayed, and the target mobile phone number input by the customer is received;
  • the VTM after verifying and verifying the collected customer image information, the VTM displays a preset mobile phone number input prompt on the display interface, and then receives the target mobile phone number input by the customer.
  • the VTM may generate a dynamic verification code corresponding to the target mobile phone number according to a preset algorithm, and then send the dynamic verification code to the mobile terminal corresponding to the client, and The display interface prompts the customer to input the dynamic verification code.
  • the VTM receives the dynamic verification code input by the customer, the VTM verifies the dynamic verification code input by the customer, and when the verification passes, the fingerprint input prompt is displayed.
  • the preset algorithm may be an algorithm that can generate a verification code randomly or according to a certain preset rule, for example, a hash algorithm, a message digest algorithm, etc., and of course, other algorithms or rules, which are not used in this embodiment. limit.
  • Step S5042 The remote video teller displays a fingerprint entry prompt, and collects fingerprint information corresponding to the finger pressed in the preset collection area;
  • the fingerprint input prompt is displayed on the display interface, and the finger pressed by the customer in the pre-specified fingerprint collection area is collected by the integrated fingerprint collection device on the VTM. Corresponding fingerprint information.
  • Step S5043 The remote video teller machine generates a fingerprint image according to the fingerprint information, saves the fingerprint image, and performs a mobile phone number change according to the target mobile phone number input by the client.
  • the VTM may generate a fingerprint image according to the fingerprint information, and then save the fingerprint image.
  • the VTM detects whether the proportion of the fingerprint image in the fingerprint image exceeds a preset proportion in the fingerprint image; if exceeded, Extracting the fingerprint in the fingerprint image to obtain fingerprint feature information; if not, prompting the user to re-enter.
  • the VTM detects whether the proportion of the fingerprint image in the fingerprint image exceeds a preset proportion in the fingerprint image; if exceeded, Extracting the fingerprint in the fingerprint image to obtain fingerprint feature information; if not, prompting the user to re-enter.
  • the process of extracting the fingerprint in the fingerprint picture if the extraction fails, the user is prompted to re-enter fingerprint input; in order to improve the user experience of fingerprint input, the finger that prevents the user from currently fingerprinting is not suitable for performing.
  • a threshold may be preset, and when the number of fingerprint extraction failures exceeds a preset threshold, the user is prompted to change fingers for fingerprint collection.
  • the mobile phone number of the bank card that wants to change the reserved mobile phone number can be changed according to the target mobile phone number input by the customer.
  • the method further includes: the remote video teller machine acquiring a changeable bank account corresponding to the client according to the identity information; and generating a mobile phone number change prompt according to the changeable bank account, And displaying the one-key change prompt of the mobile phone number; when receiving a confirmation instruction that the customer inputs a prompt change according to the mobile phone number, changing the mobile phone number of the changeable bank account according to the target mobile phone number is simple Quickly change the mobile phone number to one of the other debit cards and credit cards that the customer handles at the bank.
  • the remote video teller machine may be in any Receiving an interface sharing instruction input by the client, and sending an interface sharing request to the terminal device; correspondingly, the terminal device remotely shares and displays the current display interface of the remote video teller machine in response to the interface sharing request .
  • a display interface sharing button may be disposed on the VTM machine, and the display interface sharing button may be a virtual button disposed on the VTM display interface, or may be a physical button integrated on the VTM, which is not limited thereto.
  • the remote video teller machine verifies the bank card information, displays the mobile phone number input prompt when receiving the verification, and receives the target mobile phone number input by the customer; displays the fingerprint input prompt, and collects and presses in the preset collection area.
  • the fingerprint information corresponding to the finger is generated; the fingerprint image is generated according to the fingerprint information, the fingerprint image is saved, and the mobile phone number is changed according to the target mobile phone number input by the customer, thereby further ensuring the security of the customer property information.
  • the embodiment of the present application further provides a bank card mobile phone number change implementation device, where the device includes a memory, a processor, and a bank card mobile phone number change implementation program stored on the memory and operable on the processor.
  • the bank card mobile phone number change implementation program is configured to implement the steps of the bank card mobile phone number change implementation method as described in the foregoing embodiment.
  • the embodiment of the present application further provides a storage medium, where the bank card mobile phone number change implementation program is stored, and the bank card mobile phone number change implementation program is executed by the processor to implement the bank as described in the foregoing embodiment.
  • the steps of the card mobile phone number change implementation method are described in the foregoing embodiment.
  • FIG. 4 is a structural block diagram of a first embodiment of a bank card mobile phone number change implementation system according to the present application.
  • the bank card mobile phone number change implementation system proposed in this embodiment includes: a remote video teller machine 101, a server 102, and a terminal device 103;
  • the remote video teller machine 101 is configured to send a service processing instruction to the server 102 in response to a mobile phone number change instruction input by the client;
  • the remote video teller machine 101 is a mechatronics device that handles some counter services through a remote video method, and is mostly applied to financial systems such as banks and small loan companies.
  • the server 102 may be a web server that is connected to the remote video teller machine 101 (hereinafter referred to as VTM) and performs data information interaction.
  • a trigger button of different services is generally set, and when the customer needs to handle the mobile phone number change service, the mobile phone number can be clicked through the touch screen in the VTM display interface.
  • the VTM sends a service processing instruction to the server 102 in response to the mobile phone number change command input by the client.
  • the server 102 is configured to allocate a target teller in an idle state to the remote video teller 101 in response to the service processing instruction, and send the service processing instruction to the terminal device 103 corresponding to the target teller;
  • the server 102 responds to the service processing instruction, and allocates a target teller in the idle state to the VTM to handle related services for the current VTM customer.
  • the target teller may randomly select a teller from the tellers who are in the idle state at the current moment to perform the allocation; or obtain the user satisfaction of the tellers in the idle state; and then press the order from high to low.
  • the user satisfaction is sorted, and the target teller is determined according to the sorting result, and the target teller is assigned to the VTM; of course, other allocation modes are also used, which is not limited in this embodiment.
  • the terminal device 103 is configured to generate a customer information verification request according to the service processing instruction, and send the customer information verification request to the remote video teller machine 101;
  • the terminal device 103 may be an operation platform for a bank teller or an agent to perform business processing, such as a personal computer, a notebook computer, etc., which is not limited in this embodiment.
  • the terminal device 103 corresponding to the target teller after receiving the service instruction (for example, the mobile phone number change instruction), the terminal device 103 corresponding to the target teller enters the service interface of the mobile phone number change according to the service processing instruction, without Ask the customer to enter the business interface.
  • the target teller After the terminal device 103 enters the service interface, the target teller generates a customer information verification request by clicking the identity verification button on the terminal device 103, and sends the client information verification request to the VTM.
  • the remote video teller machine 101 is further configured to display a customer information input prompt according to the customer information verification request, and receive customer information input by the customer;
  • the VTM prompts the customer to input the customer information on the display interface, and the customer information may include identity information capable of proving the personal identity of the customer (for example, ID card information, biometric information, and/or image information, etc.) and bank card information.
  • the VTM can input the customer information by using an integrated information reading device, and the information reading device can include: a fingerprint/iris identifier, an ID card, a bank card reader, a camera, etc., this embodiment There is no restriction on this.
  • the remote video teller machine 101 is further configured to verify the customer information, display a mobile phone number input prompt when the verification is passed, and perform a mobile phone number change according to the target mobile phone number input by the customer.
  • the VTM can verify locally when verifying the entered customer information; the entered information can also be sent to the server 102, and the server 102 can verify and feed back the verification result to the VTM.
  • the remote video teller machine 101 verifies the customer information.
  • the verification passes, the mobile phone number input prompt is displayed on the display screen, and the mobile phone number is changed according to the target mobile phone number input by the customer.
  • the remote video teller machine when the customer needs to change the mobile phone number of the bank card, the remote video teller machine can realize the business pressure of the bank outlet staff, fully utilize the equipment resources of the bank outlet, and avoid the waiting time of the customer is too long. While ensuring the security of customer information, it improves the customer handling experience when the bank card mobile phone number is changed.

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Abstract

La présente invention concerne un procédé, un dispositif et un système de mise en œuvre de changement de numéro de téléphone portable de carte bancaire, et un support de stockage. Dans la présente invention, un guichet automatique bancaire envoie une instruction de traitement de service à un serveur en réponse à une instruction de changement de numéro de téléphone portable entrée par un client ; le serveur répond à l'instruction de traitement de service, attribue un guichet bancaire cible dans un état de veille au guichet automatique bancaire, et envoie l'instruction de traitement de service à un dispositif de terminal correspondant au guichet bancaire cible ; le dispositif de terminal génère une demande de vérification d'informations de client selon l'instruction de traitement de service, et envoie la demande de vérification d'informations de client au guichet automatique bancaire ; le guichet automatique bancaire affiche une invite d'entrée d'informations de client conformément à la demande de vérification d'informations de client, et reçoit des informations de client entrées par le client ; puis vérifie les informations de client, affiche une invite d'entrée de numéro de téléphone portable lorsque la vérification est réussie, et, selon un numéro de téléphone portable cible entré par le client, change un numéro de téléphone portable d'un compte bancaire pour lequel un numéro de téléphone portable réservé doit être changé, améliorant ainsi l'expérience de traitement de service pour le client.
PCT/CN2018/082906 2018-01-24 2018-04-13 Procédé, dispositif et système de mise en œuvre de changement de numéro de téléphone portable de carte bancaire, et support de stockage Ceased WO2019144512A1 (fr)

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