WO2019056328A1 - Customer communication management system in intellectual property industry - Google Patents

Abstract

The invention provides a customer communication management system for an intellectual property industry, comprising a client, a server and a server respectively connected to the client and the server network. The server comprises a control chip, a permission access module, a service management module, an exchange module and a payment module. And an information storage module; the service management module includes a customer basic information unit, a service information unit, and a service tracking unit; the communication module includes a file import unit, a screen window control unit, and an online communication unit; the payment module is used for payment by the client; and the information storage The module stores, manages, and backs up other module data. The customer communication management system of the intellectual property industry improves the communication and communication ability between the service organization and the customer, can grasp and understand the situation and needs of the customer in time, and greatly saves the cost of both parties, and facilitates the efficient management of the service organization by the service organization. The competitiveness of enterprises.

Description

An intellectual property industry customer communication management system Technical field

The invention relates to a customer communication management system for an intellectual property industry.

Background technique

In the intellectual property industry, agents need to have a full and comprehensive understanding of customer requirements and agency content before writing application materials. The technical materials provided by customers are often insufficiently contented and require further communication between agents and customers. With the accelerated pace of life, traditional face-to-face communication wastes a lot of resources in a certain sense, adding a lot of cost to both companies in both tangible and intangible. Especially with the expansion of the market, more and more customers, it is prone to confusion between customers, loss of customer data, and insufficient attention of key customers, resulting in many old customers choosing competitors. The fierce competition in the market, although it is "iron to the camp, the soldiers of the water", but because the customer information is not truly centralized management, each person flow will cause the loss of customer data, business interruption caused by handover problems. Customer data statistics are very difficult, and most of the customer information obtained is lagging behind, which seriously affects the development of the company's sales business. Therefore, a set of scientific and reasonable intellectual property management system with low operating costs has become a resource that enterprises must invest. one.

Summary of the invention

In order to solve the above problems, an object of the present invention is to provide a customer communication management system for an intellectual property industry and a preparation method thereof. The customer communication management system of the intellectual property industry solves the problems of poor communication between the intellectual property service organization and the customer due to remote or time conflicts, improves the communication and communication ability between the service organization and the customer, and makes up for the traditional business. In the mode, the situation and needs of the customer cannot be grasped and understood in time, and the cost of both parties is greatly saved, and the service organization is convenient for the efficient management of the customer and the competitiveness of the enterprise is improved.

In order to achieve the above object, the technical solution of the present invention is:

An intellectual property industry customer communication management system includes a client, a server, and a server respectively connected to the client and the server network, and the server includes a control chip, a permission access module, a service management module, and an AC module. , payment module and information storage module;

The client is used to input the login information of the customer to log in to the intellectual property industry customer communication management system; the server is used for the intellectual property service institution to input the login identification information to log in to the intellectual property industry customer communication management system; The permission access module is configured to send the identification information of the customer login and the carried permission to the control chip, and the control chip receives the identification information of the login of the customer and the binding authority, and according to the bound permission, the information storage module Retrieving corresponding information to the client; the service management module includes a customer basic information unit, a service information unit, and a service tracking unit; The communication module includes a file importing unit, a screen window control unit and an online communication unit for realizing questioning, viewing and replying between the client and the intellectual property service organization, and the file importing unit is configured to import the external file of the system for the file. Sharing and viewing, the screen window control unit is used to create multiple windows, specify the display position and display size of the window, the online communication unit includes the communication platform, and the communication form of the communication platform includes text communication, voice dialogue communication and video communication, and files. The external file imported by the import unit is also displayed on the communication platform, and the external file of the imported system is displayed by the screen window control unit; the payment module is used for payment by the client, and the transaction contract is automatically generated after payment. The transaction serial number, the transaction item, the transaction time and the transaction fee on the transaction contract; the information storage module stores, manages and backs up the data of the other modules.

The privilege access module can only be accessed by the system administrator of the server. In the privilege access module, the access rights and operation rights of all users in the system can be managed. The service management module is configured to collect service information, and allocate the service information to corresponding personnel for processing, and track the progress of the business, so that the customer and the service organization can perform the query; in order to facilitate the exchange of different places and save the cost of both parties, There are doubts and problems between the two, set up an exchange module to achieve questions, views and responses between the customer and the service organization, the customer or employee uploads the external files of the system to the communication platform through the file import unit, and the external files of the system include pictures and documents. And the webpage, at the same time, both parties can exchange text, voice dialogue and video communication, communicate with the external files of the system, and display the files in multiple windows through the screen window control unit, which is convenient for customers and service organizations to browse, and can be viewed from multiple angles. Comprehensive and in-depth communication on doubts and problems, improve communication efficiency, speed up work, save costs for both parties; payment module facilitates customer payment, including agency fees and official fees, official fees and information in the business tracking unit Consistent Using online payment model instead of the traditional trading patterns, conducive to work and customer management. The information storage module stores, manages, and backs up other module data, and only the system administrator of the server can enter.

Further, the client and the server are a mobile phone, a computer or a PAD. It is convenient and quick to operate with a variety of terminals.

Further, the customer basic information unit includes a personal name or a business name, a contact, a contact address, a phone number, and a mailbox.

Further, the service information unit includes a business item content, a business owner responsible person information, a service start time, a business plan completion deadline, and an actual completion time.

Further, the service tracking unit includes a service status, a payment status, and specific operator information.

Further, the communication module further has a file identification unit capable of identifying a file displayed on the screen window. Convenient for customers and agencies to identify and annotate during communication to improve communication efficiency.

Further, the payment module uses a third-party payment platform to obtain an account and authorization of the customer's payment account. The payment is realized by the payment account used by the customer. The use of a third-party payment platform provides security for both parties' account security.

The beneficial effects of the invention are:

The customer communication management system of the intellectual property industry according to the present invention solves the problems of poor communication between the intellectual property service institution and the customer due to remote or time conflicts, improves the communication and communication ability between the service organization and the customer, and makes up for Under the traditional business model, the situation and needs of customers cannot be grasped and understood in time, and the cost of both parties is greatly saved. It is convenient for service organizations to efficiently manage customers and improve the competitiveness of enterprises.

DRAWINGS

Figure 1 is a block diagram showing the structure of the present invention.

Detailed ways

In order to make the objects, technical solutions and advantages of the present invention more comprehensible, the following description will be further described in conjunction with the accompanying drawings and embodiments.

As shown in FIG. 1 , an intellectual property industry customer communication management system includes a client, a server, and a server respectively connected to the client and the server network, and the server includes a control chip, a permission access module, a business management module, an exchange module, a payment module, and an information storage module;

The client is used to input the login information of the customer to log in to the intellectual property industry customer communication management system; the server is used for the intellectual property service institution to input the login identification information to log in to the intellectual property industry customer communication management system; The permission access module is configured to send the identification information of the customer login and the carried permission to the control chip, and the control chip receives the identification information of the login of the customer and the binding authority, and according to the bound permission, the information storage module Retrieving corresponding information to the client; the service management module includes a customer basic information unit, a service information unit, and a service tracking unit; the communication module includes a file import unit, a screen window control unit, and an online communication unit for implementing the client And the question, view and reply between the intellectual property service organization, the file import unit is used to import the external file of the system, and is used for sharing and viewing the file. The screen window control unit is used to create multiple windows, and specify the display position and display of the window. Size, online communication unit including communication platform, communication The communication form of the station includes text communication, voice dialogue communication and video communication. The external file of the system imported by the file import unit is also displayed on the communication platform, and the multi-window display is performed on the external file of the imported system through the screen window control unit; The payment module is used for payment by the client, automatically generates a transaction contract after payment, a transaction serial number, a transaction item, a transaction time and a transaction fee on the transaction contract; the information storage module stores, manages and backs up other module data.

Further, the client and the server are a mobile phone, a computer or a PAD.

Further, the customer basic information unit includes a personal name or a business name, a contact, a contact address, a phone number, and a mailbox.

Further, the service information unit includes a business item content, a business owner responsible person information, a service start time, a business plan completion deadline, and an actual completion time.

Further, the service tracking unit includes a service status, a payment status, and specific operator information.

Further, the communication module further has a file identification unit capable of identifying a file displayed on the screen window.

Further, the payment module uses a third-party payment platform to obtain an account and an authorization of the customer's payment account, and uses the payment account used by the customer to implement the payment.

The working method of the customer communication management system of the intellectual property industry is: the customer and the service organization respectively log in through the corresponding client and the server, and the first login must be registered first; the service management module is used to collect the business information and the business information. Assigned to the corresponding personnel for processing, and tracked by the business tracking unit, the business management module can query the basic information of the customer, the employee information of the corresponding processing personnel and the business progress information; when the customer has doubts and problems, the staff can pass The communication module communicates in time, and the client or staff uploads the external files of the system through the file import unit. The external files of the system include pictures, documents and web pages. At the same time, both parties can exchange text, voice dialogue and video, and communicate with external files of the system. And through the screen window control unit, the file can be displayed in multiple windows, which is convenient for customers and service organizations to browse. It can comprehensively and deeply communicate doubts and problems from multiple angles, improve communication efficiency and speed up work. , For both cost savings; payment module to facilitate customers pay, including government fees and agency fees, government fees and business information tracking unit remains the same. The information storage module stores, manages, and backs up other module data, and only the system administrator of the server can enter.

The customer communication management system of the intellectual property industry according to the present invention solves the problems of poor communication between the intellectual property service institution and the customer due to remote or time conflicts, improves the communication and communication ability between the service organization and the customer, and makes up for Under the traditional business model, the situation and needs of customers cannot be grasped and understood in time, and the cost of both parties is greatly saved. It is convenient for service organizations to efficiently manage customers and improve the competitiveness of enterprises.

It should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. While the present invention has been described in detail with reference to the preferred embodiments thereof, those skilled in the art should understand that the invention may be modified or equivalently substituted without departing from the scope of the present invention. Within the scope of the claims of the invention.

Claims (7)

An intellectual property industry customer communication management system, comprising: a client, a server, and a server respectively connected to the client and the server network, the server comprising a control chip, a permission access module, and a service management Module, communication module, payment module and information storage module; The client is used to input the login information of the customer to log in to the intellectual property industry customer communication management system; the server is used for the intellectual property service institution to input the login identification information to log in to the intellectual property industry customer communication management system; The permission access module is configured to send the identification information of the customer login and the carried permission to the control chip, and the control chip receives the identification information of the login of the customer and the binding authority, and according to the bound permission, the information storage module Retrieving corresponding information to the client; the service management module includes a customer basic information unit, a service information unit, and a service tracking unit; the communication module includes a file import unit, a screen window control unit, and an online communication unit for implementing the client And the question, view and reply between the intellectual property service organization, the file import unit is used to import the external file of the system, and is used for sharing and viewing the file. The screen window control unit is used to create multiple windows, and specify the display position and display of the window. Size, online communication unit including communication platform, communication The communication form of the station includes text communication, voice dialogue communication and video communication. The external file of the system imported by the file import unit is also displayed on the communication platform, and the multi-window display is performed on the external file of the imported system through the screen window control unit; The payment module is used for payment by the client, automatically generates a transaction contract after payment, a transaction serial number, a transaction item, a transaction time and a transaction fee on the transaction contract; the information storage module stores, manages and backs up other module data. The customer service management system for an intellectual property industry according to claim 1, wherein the client and the server are mobile phones, computers or PADs. The intellectual property industry customer communication management system according to claim 1, wherein the customer basic information unit comprises a personal name or an enterprise name, a contact, a contact address, a telephone, and a mailbox. The customer service management system for an intellectual property industry according to claim 1, wherein the business information unit comprises a business item content, a business owner responsible person information, a service start time, a business plan completion deadline, and an actual completion time. The customer service management system for an intellectual property industry according to claim 1, wherein the service tracking unit comprises a service status, a payment status, and specific operator information. The customer service management system for an intellectual property industry according to claim 1, wherein the communication module further has a file identification unit capable of identifying a file displayed on the screen window. The customer service management system for an intellectual property industry according to claim 1, wherein the payment module uses a third-party payment platform to obtain an account and an authorization of a customer payment account, and uses the payment account used by the customer to realize payment. .

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