WO2018207074A1

WO2018207074A1 - Computer implemented method and system for providing emergency services in real time

Info

Publication number: WO2018207074A1
Application number: PCT/IB2018/053153
Authority: WO
Inventors: Hari BHARADWAJ
Original assignee: Individual
Current assignee: Individual
Priority date: 2017-05-08
Filing date: 2018-05-07
Publication date: 2018-11-15
Anticipated expiration: 2019-11-08

Abstract

Exemplary embodiments of the present disclosure are directed towards a system for providing emergency services in real time comprising of: a requirement identification module for identifying a request generated by a user in need of a medical emergency service and a plurality of service providers who are filtered and listed based on their authorization to provide the medical emergency service as per the request generated by the user; a communication module configured to establish a communication between a user's device and a service provider's device upon the request generated for the medical emergency service by the user to the service providers and the request generated by the user is routed to a medical service vehicle by the service provider for providing the medical emergency service; a connectivity module for tracing a location which is the pickup location and track a movement of the medical service vehicle for the medical emergency service routed by the plurality of service provider to the user, whereby the movement of the medical service vehicle is tracked till the user reaches a location which is the destination; and a location analysing module to perform an analysis regarding the relevance of the destination, and the analysis is done by the service providers based on the request generated for the medical emergency service by the user.

Description

"COMPUTER IMPLEMENTED METHOD AND SYSTEM FOR PROVIDING

EMERGENCY SERVICES IN REAL TIME"

TECHNICAL FIELD

[001] The present disclosure generally relates to the field of emergency services.

More particularly, the present disclosure relates to a computer implemented system for providing real time emergency services.

BACKGROUND

[002] The existing emergency services are to provide treatment to those in need of urgent medical care, with the goal of satisfactorily treating the presenting conditions, or arranging for timely movement of the patient to the next point of definitive care. The existing emergency services may be requested upon calling a published telephone number. These numbers are published either by a government agencies (like 108) or by private agency depending on who provides the services. Whenever any of these emergency services number is contacted by the service seeker (for example the patient) or someone on behalf of the person (for example the attendant) the call recipient (the service provider) may take details of the emergency like location, type of emergency and based on the request may arrange for the requisite service to the patient like, dispatch of an ambulance. In situations where there are no ambulances to serve or if all of them are occupied in services then the patient/attendant is advised to call any other emergency services. In some situations the patient is kept waiting till the existing ambulances free up and then are dispatched for pickup. This usually accounts for the deterioration of patient's condition and in extreme cases causes' death.

[003] In the light of aforementioned discussion there exists a need for a computer implemented system and application for providing real time emergency services

BRIEF SUMMARY

[004] The following presents a simplified summary of the disclosure in order to provide a basic understanding to the reader. This summary is not an extensive overview of the disclosure and it does not identify key/critical elements of the invention or delineate the scope of the invention. Its sole purpose is to present some concepts disclosed herein in a simplified form as a prelude to the more detailed description that is presented later.

[005] Exemplary embodiments of the present disclosure are directed towards a computer implemented method and system for providing emergency services in real time.

[006] An exemplary objective of the present disclosure is directed towards transporting the patient to the nearest available healthcare facility in the shortest time.

[007] Another exemplary objective of the present disclosure is directed towards regular checking and manning of the medical emergency services by qualified personnel.

[008] Another exemplary objective of the present disclosure is directed towards easy use of the application for the medical emergency service across all age groups.

[009] Another exemplary objective of the present disclosure is directed towards medical emergency service involving auto population of the location.

[0010] Another exemplary objective of the present disclosure is directed towards establishing a communication with the service provider in the offline mode without the need of contacting any customer care.

[0011] Another exemplary objective of the present disclosure is directed towards sharing of articles and web posts and/or similar information by one user with the other user for keeping them posted and make them aware of information pertaining to their respective medical conditions.

[0012] Yet another exemplary objective of the present disclosure is directed towards fast and immediate booking of the requisite medical emergency service in real time.

[0013] An exemplary aspect of the present disclosure are directed towards a requirement identification module for identifying a request generated by a user in need of a medical emergency service and a plurality of service providers who are filtered and listed based on their authorization to provide the medical emergency service as per the request generated by the user.

[0014] Another exemplary aspect of the present disclosure are directed towards a communication module configured to establish a communication between a user's device and a service provider's device upon the request generated for the medical emergency service by the user to the service providers and the request generated by the user is routed to a medical service vehicle by the service provider for providing the medical emergency service.

[0015] Another exemplary aspect of the present disclosure are directed towards a connectivity module for tracing a location which is the pickup location and track a movement of the medical service vehicle for the medical emergency service routed by the plurality of service provider to the user, whereby the movement of the medical service vehicle is tracked till the user reaches a location which is the destination.

[0016] Yet another exemplary aspect of the present disclosure are directed towards a location analysing module to perform an analysis regarding the relevance of the destination, and the analysis is done by the service providers based on the request generated for the medical emergency service by the user.

BRIEF DESCRIPTION OF DRAWINGS

[0017] Other objects and advantages of the present invention will become apparent to those skilled in the art upon reading the following detailed description of the preferred embodiments, in conjunction with the accompanying drawings, wherein like reference numerals have been used to designate like elements, and wherein:

[0018] FIG. 1 is a diagram depicting an environment for providing emergency services in real time, according to an exemplary embodiment of the present disclosure.

[0019] FIG. 2 is a block diagram depicting the system 108 of FIG. 1 along with its sub modules, according to an exemplary embodiment of the present disclosure.

[0020] FIG. 3 is a block diagram depicting computing devices disclosed in FIG. 1, according to an exemplary embodiment of the present disclosure.

[0021] FIG. 4 is a flow diagram depicting a method for providing real time emergency services, according to an exemplary embodiment of the present disclosure.

[0022] FIG. 5 is a flow diagram depicting a method for analysing the location as per the requirement of the user, according to an exemplary embodiment of the present disclosure.

DETAILED DESCRIPTION

[0023] It is to be understood that the present disclosure is not limited in its application to the details of construction and the arrangement of components set forth in the following description or illustrated in the drawings. The present disclosure is capable of other embodiments and of being practiced or of being carried out in various ways. Also, it is to be understood that the phraseology and terminology used herein is for the purpose of description and should not be regarded as limiting.

[0024] The use of "including", "comprising" or "having" and variations thereof herein is meant to encompass the items listed thereafter and equivalents thereof as well as additional items. The terms "a" and "an" herein do not denote a limitation of quantity, but rather denote the presence of at least one of the referenced item. Further, the use of terms "first", "second", and "third", and the like, herein do not denote any order, quantity, or importance, but rather are used to distinguish one element from another.

[0025] Referring to FIG. 1 is a diagram 100, depicting an environment for providing emergency services in real time, according to an exemplary embodiment of the present disclosure. A user's device 102, and a service provider's device 104 is coupled to a system 108 through a network 106. A user here may be defined as the person in need of an emergency service and/or a person assisting and communicating on behalf of the person in need of the services. The user's device 102 which may be a computing device and/or a mobile device as per the requirement of the user. The mobile device may not be limited to a mobile telephone and/or other processing device without a disk-based memory and the like without limiting the scope of the disclosure. The computing device may comprise of a desktop, a conventional personal computer (PC) and/or other type of conventional user work station without limiting the scope of the disclosure. The service provider's device 104 may be a computing device and/or a mobile device depending on the service provider's requirement. The service provider here may be an individual volunteering to provide services, an individual and/or a group of individuals on behalf of a services providing organization and the like without limiting the scope of the disclosure. The services may not be limited to, emergency services like provision of ambulance, home based services, incentivized services, and the like. The system 108 comprises of a server 108a and a database 108b for routing and storing the data and the application 108c. The server 108a is configured to share data as well as to share resources and distribute the structured data sets stored in the database 108b. The application 108c enables the user to interact with computer based applications, features, and perform display of functions, display of content, and the like. The application 108c may be downloaded by the user and the service provider. The application 108c may be a medium of communication between the user and the service provider to provide a medical emergency service. The application may be a web based and/or mobile based known in the art of future implemented, without limiting the scope of the present disclosure. The information stored in the form of data in the database 108b is organized for easy managing and accessibility.

[0026] Referring to FIG. 2 is a block diagram 200, depicting the system 108 of FIG. 1 along with its modules, according to an exemplary embodiment of the present disclosure. Modules are for dynamic modification of the environment (FIG. 1). The system 108 further comprises of modules not limiting to, a communication module 202, a medical information updating module 204, a requirement identification module 206, a connectivity module 208, a location analysing module 210, an incentive module 212, a monitoring and alert module 214, and a special services module 216, and the like.

[0027] The communication module 202 is configured to establish the communication between the user's device 102 and the service provider's device 104 upon the requirement for a service generated by the user. The user upon analysing the requirement of the service, in cases not limiting to an accident, a fire, a labour case, cardiac problems, convulsions, fall, and emergencies at home, office, school and the like may send the request for an appropriate service (which may be a medical emergency service). The application embedded in the system is configured to respond to the service request by the user in real time and connect the user to the nearest service provider. For example: in case of an accident the user may book an ambulance for catering to the emergency. The service provider receives the request for the same and immediately routes the request for the ambulance to be sent to the user. The request may be applicable when the user is discharged from the health centre.

[0028] The medical information updating module 204 is configured to maintain complete medical history of the user. For example; as a first case if the user is requesting for the services for the first time, then the user may have an option to feed in the medical history at one's discretion. As a second case if the user has already availed the services then, upon furnishing a fresh request the user may edit the medical history and/or retain the existing one on the basis of which the reports may be sent to the concerned health centre for the physicians to analyse the medical condition prior to the arrival of the user.

[0029] The requirement identification module 206 is configured to identify the request of the user for a service based on the type of emergency which is identified by the user. Once the user sends a request for a service, for example; if the user sends a request for an ambulance due to fire accident, then on the screen of the user's device 102 all the health centres shown are filtered based on the requirement i.e. those health centres will be shown which have a facility for burns treatment. Also, based on the requirement the user may opt for ambulances from health centres of one's choice. The decision on the requirement of the ambulance may be taken by the user and/or the service provider.

[0030] The connectivity module 208 is configured to trace the location based on GPS by identifying the nearest service provider and connecting the user to the requisite service provider. The user may be able to track the movement of the service vehicle (for example: the ambulance) in real time both before reaching the user and until the user reaches the requisite location. The location of blood banks, diagnostic centres, and any health centre in the vicinity of the user may also be traced for easy access of the user to the requisite location.

[0031] The location analysing module 210 is configured to analyse the location where the user needs to be taken in accordance with the nature of service required. The location analysing module 210 may be explained with the following example: In case the user is in labour and needs to be taken to a maternity home on an emergency basis, then the user may not be in a position to analyse and recollect the available maternity homes for safe and timely delivery. Upon the request from the user for the particular service, the location analysing module 210 is configured to analyse on behalf of the user and/or accept the analysis of the user for a specific maternity home and/or hospital catering to the maternity need of the user. The location analysing module 210 functions as a suggestive module thus relieving the user of hasty decisions in testing times.

[0032] The incentive module 212 is configured to identify and calculate an incentive which the user may be eligible for and/or may opt to avail one. For example: The fare which is to be paid by the patient and/or person accompanying the patient is auto calculated by the ambulance and the user is not charged an extra fare for being catered at the time of emergency. Incenti vised health check-up plans, hospital visits at the patient's convenience, discounts for various tests to be conducted in the diagnostic centres, a free coupon for utilising the services of a health spa, special incentive to pay a visit to the juice bar and/or restaurants which deal exclusively with the health food, and the like without limiting the scope of the disclosure.

[0033] The monitoring module 214 is configured to monitor and keep a track of the user's medical condition based on the history of the medical reports are uploaded by the user. The values of the health parameters may be entered and may be displayed through, not limited to, a graphical representation and the like, for comprehension and greater clarity. Based on the health reports, tips regarding the same may be sent to the user through the application. [0034] The special services module 216 is configured to provide specialised services to the user. There may be various embodiments to denote the function of the special services module 216. For example: assisting an individual and/ or a family in an emergency at home and/or on a roadside by not limiting to, giving a first aid, medical assistance which may include providing first aid tips upon contacting the service provider, joining them in hospital, providing on-spot insurance in case they don't have any insurance and the like. During extreme circumstances, not limiting to death of an individual, the service provider may be contacted for special services like, arranging a freezer box to accommodate the corpse, procurement of death certificate, transportation of the corpse from the place of demise to the requisite location, and the like. An example for special services may be: The user and/ or a family in emergency may be suggested and/or provided with short term insurance by assisting them to tie up with the insurance companies, introducing the user with various long term and short term insurance packages, not limiting to, gold, premium, platinum, and the like.

[0035] Referring to FIG. 3 is a block diagram 300, depicting computing devices disclosed in FIG. 1 , according to an exemplary embodiment of the present disclosure. It should be noted, however, that embodiments are not limited to implementation on such computing devices and/or mobile devices 102 and 104, but may be implemented on any of a variety of different types of computing units within the scope of embodiments hereof. The computing device and/or mobile device 102 and 104 are only one example of search and it is not intended to suggest any limitation as to the scope of use or functionality of the disclosure. The computing and/or mobile device 102 and 104 comprises of a processor 304, a memory 306, a network interface 308, an input device 310 and an output device 312 which are coupled together via a bus structure 302. The memory 306 is configured to store the modules of the system 108 which are the communication module 202, the medical information updating module 204, the requirement identification module 206, the connectivity module 208, the location analysing module 210, the incentive module 212, the monitoring and alert module 214, and the special services module 216. The input device 310 may be a type of input unit, not limiting to, a keyboard, a mouse, a touch screen, a scanner, a camera, a microphone and the like. The output device 312 may be any type of output unit, not limiting to, a liquid crystal display (LCD) or other type of video display unit, a speaker, or a printer. [0036] Referring to FIG. 4 is a flow diagram 400, depicting the method for providing real time emergency services, according to an exemplary embodiment of the present disclosure. The method commences at step 402 where the user and the service provider registers with the application and provide the details as requested by the application. In case of an emergency the user identifies the nature of the service required based on the type of emergency and contacts the service provider at step 404. The communication is established between the user and the service provider at step 406. Routing the request of the user to a medical emergency service by the service provider based on the intensity of the requirement is done at step 408. For example: if the user requests for an ambulance and the service provider feels that the severity of the emergency is very high and a special ambulance is needed, then the special ambulance may be sent to the user though the user may not have requested for the same. It is enquired at step 410 whether the user is availing the medical emergency service for the first time. If the enquiry to step 410 is yes, then the user feed a medical report if any into the application at step 412. If the enquiry at step 412 is no, then the user either updates and/or retains the existing medical reports in the application at step 414. Sending the updated medical reports to the concerned health centre for the physicians to analyse the medical condition prior to the arrival of the user at step 416. At step 418 tracing the movement of the medical service vehicle is done by the user. At step 420 the user reaches the requisite location for catering to the emergency. At step 422, the user completes the payment formalities based on the fare generated for utilizing the medical service vehicle.

[0037] Referring to FIG. 5 is a flow diagram 500, depicting a method for analysing the location as per the requirement of the user, according to an exemplary embodiment of the present disclosure. The nature of emergency is analysed by the user at step 502. The analysis includes the natures of seriousness of the emergency occurred. Contacting and establishing the communication with the requisite service provider and requesting a medical service vehicle for a specific location is done by the user at step 504. It is enquired at step 506 whether the location for medical service vehicle requested by the user is appropriate i.e. is the location requested by the user in absolute accordance with the emergency which the user may want to deal with. If the enquiry to step 506 is yes, then the requested service to the user is provided by the service provider at step 508. If the enquiry to step 506 is no, then an alternate location for medical service vehicle as per the requirement of the emergency is suggested by the service provider to the user at step 510. It is enquired at step 512 whether the user is in accordance with the suggestion of the service provider. If the enquiry to step 512 is yes, then the process reverts to step 508, and if the enquiry to step 512 is no, then the process reverts to step 510 and the cycle continues.

[0038] Although the present disclosure has been described in terms of certain preferred embodiments and illustrations thereof, other embodiments and modifications to preferred embodiments may be possible that are within the principles and spirit of the invention. The above descriptions and figures are therefore to be regarded as illustrative and not restrictive.

[0039] Thus the scope of the present disclosure is defined by the appended claims and includes both combinations and sub combinations of the various features described herein above as well as variations and modifications thereof, which would occur to persons skilled in the art upon reading the foregoing description.

Claims

CLAIMS What is claimed is:

1. A system for providing emergency services in real time comprising of: a requirement identification module configured to identify a request generated by a user in need of a medical emergency service, whereby a plurality of service providers are filtered and listed based on their authorization to provide the medical emergency service as per the request generated by the user; a communication module configured to establish a communication between a user's device and a service provider's device upon the request generated for the medical emergency service by the user to the plurality of service providers, whereby the request generated by the user is routed to a medical service vehicle by the service provider for providing the medical emergency service; a connectivity module configured to trace a location for picking up the user and track a movement of the medical service vehicle for the medical emergency service routed by the plurality of service provider to the user, whereby the movement of the medical service vehicle is tracked till the user reaches a location which is the destination ; and a location analysing module configured to analyse the relevance of the destination, whereby the analysis is done by the plurality of service providers based on the request generated for the medical emergency service by the user.

2. The system of claim 1, wherein the medical information updating module maintains the complete medical history of the user based on the number of medical emergency services utilised by the user.

3. The system of claim 1, wherein the incentive module provides the user with an incentive for having utilised the medical emergency services.

4. The system of claim 1 , wherein the monitoring module monitors the medical condition of the user based on the medical reports uploaded by the user.

5. The system of claim 1, wherein the incentive comprises at least one of: an insurance plan; health food packages; discounted laboratory test packages and beauty packages.

6. The system of claim 1, wherein the updated medical reports are communicated to physicians to analyse the medical condition before the user reaches the destination.

7. The system of claiml, comprising of a special services module to provide the user with at least one of: assistance to the user; services post the death of the user; and insurance packages.

8. A method for providing emergency services in real time comprising of; identifying the need for a medical emergency service by the user and establishing communication with a plurality of service providers authorized to provide the medical emergency service as per the request generated by the user, and the request for the medical emergency service is routed by the plurality of service providers, whereby the plurality of service providers are configured to provide a medical service vehicle in accordance with the intensity of a medical emergency coupled with at least one of: a new medical report uploaded by the user availing the medical emergency services for the first time; and an updated medical report of the user having availed the medical emergency services earlier;

Sending at least one of the newly uploaded medical reports; and updated medical reports to a chosen health centre for the user's medical emergency, whereby the medical reports are analysed by the concerned physician prior to the arrival of the user in the medical service vehicle which is tracked by the user to the health centre.