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WO2018102980A1 - Procédé, dispositif et système d'interaction vocale - Google Patents

Procédé, dispositif et système d'interaction vocale Download PDF

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Publication number
WO2018102980A1
WO2018102980A1 PCT/CN2016/108659 CN2016108659W WO2018102980A1 WO 2018102980 A1 WO2018102980 A1 WO 2018102980A1 CN 2016108659 W CN2016108659 W CN 2016108659W WO 2018102980 A1 WO2018102980 A1 WO 2018102980A1
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WO
WIPO (PCT)
Prior art keywords
voice
data
feedback
semantic analysis
feedback data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2016/108659
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English (en)
Chinese (zh)
Inventor
郝磊
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Gt Robot Technology Pte Ltd
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Gt Robot Technology Pte Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gt Robot Technology Pte Ltd filed Critical Gt Robot Technology Pte Ltd
Priority to CN201680087124.5A priority Critical patent/CN109429522A/zh
Priority to PCT/CN2016/108659 priority patent/WO2018102980A1/fr
Publication of WO2018102980A1 publication Critical patent/WO2018102980A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications

Definitions

  • the present application relates to speech recognition technology, for example, to a voice interaction method, apparatus and system.
  • the companion robot in the related art combines the voice system of the artificial intelligence to realize the function of the robot chat, and realizes the companionship of the person.
  • the function of the companion robot in the related art is limited to a voice conversation in a fixed category with the user, and cannot provide more services to the user.
  • the present application provides a voice interaction method, device and system to provide more services for users through intelligent robots.
  • the embodiment of the present application provides a voice interaction method, which is applied to an intelligent robot, including:
  • the interaction information is presented based on the feedback data.
  • displaying the interaction information includes:
  • the corresponding voice is played, the corresponding robotic limb motion is performed, and/or the corresponding content is displayed on the display screen.
  • the feedback data includes:
  • the embodiment of the present application provides a voice interaction method, which is applied to a server, and includes:
  • the feedback data is sent to the intelligent robot.
  • performing voice recognition and semantic analysis on the voice data, and generating semantic analysis results include:
  • Semantic matching is performed according to the word segmentation replacement text and the preset semantic library, and the semantic analysis result is determined.
  • determining the feedback data according to the semantic analysis result includes:
  • An index of the feedback voice data and/or related service is determined as the feedback data.
  • the embodiment of the present application further provides a voice interaction device, configured in the intelligent robot, including:
  • a voice data sending module configured to send the obtained voice data to a server
  • a feedback data receiving module configured to receive feedback data sent by the server
  • the interactive information display module is configured to display the interaction information according to the feedback data.
  • the interactive information display module is set to:
  • the corresponding voice is played, the corresponding robotic limb motion is performed, and/or the corresponding content is displayed on the display screen.
  • the feedback data includes:
  • the embodiment of the present application further provides a voice interaction device, configured on the server, including:
  • a voice data receiving module configured to receive voice data sent by the intelligent robot
  • the semantic analysis result generating module is configured to perform voice recognition and semantic analysis on the voice data to generate a semantic analysis result
  • a feedback data determining module configured to determine feedback data based on the semantic analysis result
  • a feedback data sending module is configured to send the feedback data to the intelligent robot.
  • the semantic analysis result generation module is set to:
  • Semantic matching is performed according to the word segmentation replacement text and the preset semantic library, and the semantic analysis result is determined.
  • the feedback data determination module is set to:
  • An index of the feedback voice data and/or related service is determined as the feedback data.
  • the embodiment of the present application further provides a voice interaction system, including the intelligent robot of the third aspect and the server of the fourth aspect.
  • the embodiment of the present application further provides an intelligent robot, including:
  • At least one processor and,
  • the memory stores instructions executable by the one processor, the instructions being executed by the at least one processor to enable the at least one processor to perform an intelligent robot side of any of the embodiments of the present application Voice interaction method.
  • the embodiment of the present application further provides a non-transitory computer readable storage medium, wherein the non-transitory computer readable storage medium stores computer instructions, where the computer instructions are used to cause the computer to execute the application.
  • the embodiment of the present application further provides a computer program product, where the computer program product comprises a computing program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions, when When the program instructions are executed by the computer, the computer is caused to execute the voice interaction method on the intelligent robot side of any of the embodiments of the present application.
  • the embodiment of the present application further provides a server, including:
  • At least one processor and,
  • the memory stores instructions executable by the one processor, the instructions being executed by the at least one processor to enable the at least one processor to perform voice on a server side of any of the embodiments of the present application Interactive method.
  • the embodiment of the present application further provides a non-transitory computer readable storage medium, wherein the non-transitory computer readable storage medium stores computer instructions, where the computer instructions are used to cause the computer to execute the application.
  • the embodiment of the present application further provides a computer program product, where the computer program product comprises a calculation program stored on a non-transitory computer readable storage medium,
  • the computer program includes a program instruction, and when the program instruction is executed by a computer, causes the computer to execute a voice interaction method on the server side of any one of the embodiments of the present application.
  • the embodiment of the present application solves the problem that the function of the companion robot in the related art is limited to the voice conversation in the fixed category with the user by identifying and analyzing the voice instruction of the user and using the intelligent robot to provide the corresponding service to the user, which is convenient for the user. Life, enhance the user experience.
  • FIG. 1 is a flowchart of a voice interaction method in Embodiment 1 of the present application.
  • FIG. 2 is a flowchart of a voice interaction method in Embodiment 2 of the present application.
  • FIG. 3 is a schematic structural diagram of a voice interaction apparatus in Embodiment 3 of the present application.
  • FIG. 4 is a schematic structural diagram of a voice interaction apparatus in Embodiment 4 of the present application.
  • FIG. 5 is a data flow diagram of a voice interaction system in Embodiment 5 of the present application.
  • FIG. 6 is a schematic diagram showing the hardware structure of an intelligent robot in Embodiment 5 of the present application.
  • FIG. 7 is a schematic structural diagram of a server in Embodiment 5 of the present application.
  • Embodiment 1 is a flowchart of a voice interaction method according to Embodiment 1 of the present application. This embodiment is applicable to a situation in which an intelligent robot performs voice interaction with a user, and the method may be performed by a voice interaction device applied to an intelligent robot.
  • the device can be implemented by hardware and/or software, and the voice interaction method includes:
  • the acquired voice data is transmitted to the server.
  • the voice command sent by the user is obtained through the microphone provided on the intelligent robot, the microphone converts the sound signal into an electrical signal, saves the electrical signal as voice data, and sends the voice data to the server, for example, through the intelligent robot
  • the mobile communication module is equipped to send voice data to the server through the mobile communication network.
  • the server performs voice conversion text according to the voice data sent by the intelligent robot, parses the text semantics, determines the user's intention, and determines the service provided for the user according to the intention of the user and/or responds to the voice content of the user voice instruction, and the related service
  • the index and/or feedback voice data is sent as feedback data to the intelligent robot, and the intelligent robot receives the feedback data.
  • the intelligent robot displays the corresponding interactive information for the user by analyzing the feedback data.
  • displaying the interaction information includes: playing the corresponding voice, performing a corresponding robotic limb motion, and/or displaying the corresponding content on the display screen.
  • the feedback data includes a service index of the current weather condition and voice data of the current weather condition, and after receiving the feedback data, the intelligent robot displays the weather condition information on the display screen according to the service index of the current weather condition in the feedback data, And play the current weather conditions through the speaker.
  • the smart robot receives the user's voice instruction, and uses the intelligent robot to provide the corresponding service to the user, and solves the problem that the function of the companion robot in the related art is limited to the voice dialogue in the fixed category with the user. It can facilitate the life of the user and enhance the user experience.
  • Embodiment 2 is a flowchart of a voice interaction method according to Embodiment 2 of the present application. This embodiment is applicable to a scenario where a smart robot performs voice interaction with a user, and the method may be performed by a voice interaction device applied to a server.
  • the device may be implemented by hardware and/or software, and the voice interaction method includes:
  • S220 speech recognition and semantic analysis are performed on the speech data to generate a semantic analysis result.
  • S220 includes: performing voice recognition on the voice data, generating text; segmenting the text, replacing the word segmentation with the synonyms, generating the word segmentation replacement text; and performing semantic matching according to the word segmentation text and the preset semantic library to determine semantics Analysis results.
  • the part of speech of each part of the word is determined, and the part of speech is replaced with the part of speech of the participle to generate a participle replacement text.
  • the sentence components such as subjective object are extracted from the word segmentation text, and then the word segmentation text of the extracted sentence component is semantically matched with the preset semantic library.
  • the semantic database is pre-stored in the preset semantic library.
  • feedback data is determined based on the result of the semantic analysis.
  • S230 includes: determining feedback voice data according to the semantic analysis result and/or determining an index of the related service according to the semantic analysis result; and determining an index of the feedback voice data and/or the related service as the feedback data.
  • the feedback data is transmitted to the intelligent robot.
  • the server determines the intention of the user according to the received voice data sent by the intelligent robot, and feeds back the corresponding feedback data to the intelligent robot, thereby solving the function of the companion robot in the related art is limited to the user.
  • the problem of voice dialogue in a fixed category can facilitate the user's life and enhance the user's experience.
  • FIG. 3 is a schematic structural diagram of a voice interaction apparatus according to Embodiment 3 of the present application.
  • the apparatus is configured in an intelligent robot, and the smart robot further includes a microphone, a speaker, a display screen, and a communication module.
  • the voice interaction device 30 includes:
  • the voice data sending module 310 is configured to send the obtained voice data to the server;
  • the feedback data receiving module 320 is configured to receive feedback data sent by the server
  • the interactive information display module 330 is configured to display the interaction information according to the feedback data.
  • the interactive information display module 330 is configured to:
  • the corresponding voice is played, the corresponding robotic limb motion is performed, and/or the corresponding content is displayed on the display screen.
  • the feedback data includes:
  • the smart robot receives the user's voice instruction, and uses the intelligent robot to provide the corresponding service to the user, and solves the problem that the function of the companion robot in the related art is limited to the voice dialogue in the fixed category with the user. It can facilitate the life of the user and enhance the user experience.
  • FIG. 4 is a schematic structural diagram of a voice interaction apparatus according to Embodiment 4 of the present application.
  • the apparatus is configured on a server, and the voice interaction apparatus 40 includes:
  • the voice data receiving module 410 is configured to receive voice data sent by the intelligent robot
  • the semantic analysis result generating module 420 is configured to perform voice recognition and semantic analysis on the voice data to generate a semantic analysis result
  • the feedback data determining module 430 is configured to determine the feedback data according to the semantic analysis result
  • the feedback data sending module 440 is configured to send the feedback data to the intelligent robot.
  • the semantic analysis result generating module 420 is configured to:
  • Semantic matching is performed according to the word segmentation text and the preset semantic library to determine the semantic analysis result.
  • the feedback data determining module 430 is configured to:
  • the index of the feedback voice data and/or related service is determined as feedback data.
  • the server determines the intention of the user according to the received voice data sent by the intelligent robot, and feeds back the corresponding feedback data to the intelligent robot, thereby solving the function of the companion robot in the related art is limited to the user.
  • the problem of voice dialogue in a fixed category can facilitate the user's life and enhance the user's experience.
  • FIG. 5 is a data flow diagram of a voice interaction system according to Embodiment 5 of the present application.
  • the voice interaction system provided in this embodiment includes:
  • the intelligent robot 510 is the intelligent robot described in the third embodiment.
  • the server 520 is the server described in the fourth embodiment.
  • the intelligent robot acquires voice data through a microphone and transmits the acquired voice data to the server.
  • the server receives the voice data sent by the intelligent robot; the number of voice pairs by the server According to the speech recognition and semantic analysis, the semantic analysis result is generated; the server determines the feedback data according to the semantic analysis result; the server sends the feedback data to the intelligent robot.
  • the intelligent robot receives the feedback data sent by the server; the intelligent robot displays the interaction information according to the feedback data.
  • the embodiment of the present application solves the problem that the function of the companion robot in the related art is limited to the voice conversation in the fixed category with the user by identifying and analyzing the voice instruction of the user and using the intelligent robot to provide the corresponding service to the user, which is convenient for the user. Life, enhance the user experience.
  • the above product can perform the method provided by any embodiment of the present application, and has the corresponding functional modules and beneficial effects of the execution method.
  • the embodiment of the present application further provides a non-transitory computer storage medium, where the computer storage medium stores computer executable instructions, which can execute the voice interaction method on the intelligent robot side in any of the above embodiments.
  • FIG. 6 is a schematic diagram of a hardware structure of an intelligent robot according to an embodiment of the present application. As shown in FIG. 6, the smart robot includes:
  • processors 610 and memory 620 one processor 610 is taken as an example in FIG.
  • the intelligent robot may further include an input device 630 and an output device 640.
  • the processor 610, the memory 620, the input device 630, and the output device 640 may be connected by a bus or other means, as exemplified by a bus connection in FIG.
  • the memory 620 is used as a non-transitory computer readable storage medium, and can be used for storing a non-transitory software program, a non-transitory computer executable program, and a module, such as a program instruction/module corresponding to the voice interaction method in the embodiment of the present application ( For example, the voice data transmitting module 310, the feedback data receiving module 320, and the interactive information display module 330) shown in FIG.
  • the processor 610 executes various functions and data processing of the intelligent robot by running non-transitory software programs, instructions and modules stored in the memory 620, that is, implementing the voice interaction method on the intelligent robot side of the above method embodiment.
  • the memory 620 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created according to use of a server in which the application interacts, and the like.
  • memory 620 can include high speed random access memory, and can also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device.
  • the memory 620 can optionally include a memory remotely located relative to the processor 610 that can be connected to the server of the application interaction via a network.
  • Examples of the above network may be an Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.
  • Input device 630 can receive input numeric or character information, as well as key signal inputs related to user settings and function control of the terminal that interacts with the application.
  • the output device 640 can include a display device such as a display screen.
  • the one or more modules are stored in the memory 620, and when executed by the one or more processors 610, perform a voice interaction method on the intelligent robot side in any of the above method embodiments.
  • the embodiment of the present application further provides a non-transitory computer storage medium, where the computer storage medium stores computer executable instructions, and the computer executable instructions can execute the server side voice interaction method in any of the foregoing embodiments.
  • FIG. 7 is a schematic structural diagram of a server according to an embodiment of the present application. As shown in FIG. 7, the server includes:
  • processors 710 and memory 720 one processor 710 is taken as an example in FIG.
  • the server may also include an input device 730 and an output device 740.
  • the processor 710, the memory 720, the input device 730, and the output device 740 may be connected by a bus or other means, as exemplified by a bus connection in FIG.
  • the memory 720 is used as a non-transitory computer readable storage medium, and can be used for storing a non-transitory software program, a non-transitory computer executable program, and a module, such as a program instruction/module corresponding to the voice interaction method in the embodiment of the present application ( For example, the voice data receiving module 410 shown in FIG. 4, the semantic analysis result generating module 420, the feedback data determining module 430, and the feedback data transmitting module 440).
  • the processor 710 executes various functions and data processing of the server by running non-transitory software programs, instructions and modules stored in the memory 720, that is, implementing the voice interaction method on the server side of the above method embodiment.
  • the memory 720 may include a storage program area and an storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created by use of the intelligent robot interacting with the application, etc. .
  • memory 720 can include high speed random access memory, and can also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device.
  • memory 720 can optionally include memory remotely located relative to processor 710 that can be connected via a network to an intelligent robot that the application interacts with.
  • Examples of the above network may be an Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.
  • Input device 730 can receive input numeric or character information, as well as key signal inputs related to user settings and function control of the terminal that interacts with the application.
  • the output device 740 can include a display device such as a display screen.
  • the one or more modules are stored in the memory 720, and when executed by the one or more processors 710, perform a server-side voice interaction method in any of the above method embodiments.
  • the embodiment of the present application uses an intelligent robot to provide a corresponding service for the user by identifying and analyzing the voice instruction of the user, thereby facilitating the life of the user and improving the user experience.

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  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Health & Medical Sciences (AREA)
  • Artificial Intelligence (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • Databases & Information Systems (AREA)
  • Data Mining & Analysis (AREA)
  • User Interface Of Digital Computer (AREA)
  • Manipulator (AREA)

Abstract

L'invention concerne un procédé, un dispositif et un système d'interaction vocale. Le procédé d'interaction vocale, applicable à un robot intelligent (510), comprend les étapes consistant : à transmettre des données vocales acquises à un serveur (110) ; à recevoir des données de rétroaction transmises par le serveur (120) ; et, selon les données de rétroaction, à présenter des informations d'interaction (130).
PCT/CN2016/108659 2016-12-06 2016-12-06 Procédé, dispositif et système d'interaction vocale Ceased WO2018102980A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201680087124.5A CN109429522A (zh) 2016-12-06 2016-12-06 语音交互方法、装置及系统
PCT/CN2016/108659 WO2018102980A1 (fr) 2016-12-06 2016-12-06 Procédé, dispositif et système d'interaction vocale

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2016/108659 WO2018102980A1 (fr) 2016-12-06 2016-12-06 Procédé, dispositif et système d'interaction vocale

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