WO2018196354A1 - Insurance document pushing method and apparatus, and computer-readable storage medium - Google Patents

Abstract

Disclosed are an insurance document pushing method and apparatus, and a computer-readable storage medium. The method comprises: acquiring an insurance document to be sent, and user information corresponding to the insurance document; packaging the insurance document according to an interface rule of a docking platform and then sending same to the docking platform, wherein the docking platform is a third-party platform with which a user registers and which can receive the insurance document; according to the user information, sending the insurance document to a client corresponding to the user information by means of the docking platform; and receiving and recording feedback information sent by the client by means of the docking platform so as to receive and archive the insurance document. In the solution, after an acquired insurance document is packaged according to an interface rule of a docking platform, the insurance document is sent, in the form of an electronic document, to a user corresponding thereto by means of the docking platform, and meanwhile, feedback information sent by the user is received, thereby preventing the unilateral sending of a paper insurance document, forming a response mechanism for sending and receiving, and grasping the delivery condition of the insurance document in time while reducing the costs.

Description

 Insurance document pushing method, device and computer readable storage medium

This application claims the priority of the Chinese Patent Application filed on Apr. 25, 2017, the Chinese Patent Application No. PCT Application No. PCT Application No. Combined in the application.

Technical field

The present application relates to the field of network communication technologies, and in particular, to an insurance document pushing method, apparatus, and computer readable storage medium.

Background technique

At present, insurance companies usually use paper letters or text messages to push all kinds of insurance documents such as three-in-one notices, payment statements and suspension notices to customers. This kind of push method is on the one hand. There are many types of insurance documents, a large number of customers, and the cost of printing paper documents or communication costs is high. On the other hand, insurance documents are sent in one direction for the purpose of notifying customers, and it is impossible to obtain feedback from customers, which may result in insurance companies not being able to correctly grasp them. Delivery of the customer's insurance documents.

Summary of the invention

The main purpose of the present application is to provide an insurance document pushing method, device and computer readable storage medium, which aim to solve the problem that the delivery of the insurance document cannot be grasped in time in the prior art.

To achieve the above objective, the present application provides an insurance document pushing method, and the insurance document pushing method includes the following steps:

Obtaining the user information corresponding to the insurance document and the insurance document to be sent;

The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user;

And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform;

 Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document.

In addition, in order to achieve the above object, the present application further provides an insurance document pushing device, which includes a memory, a processor, a communication bus, and an insurance document pushing program stored on the memory;

The communication bus is used to implement connection communication between a processor and a memory;

The processor is configured to execute the insurance document pushing program to implement the following steps:

Obtaining the user information corresponding to the insurance document and the insurance document to be sent;

The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user;

And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform;

Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document.

Moreover, to achieve the above object, the present application also provides a computer readable storage medium storing one or more programs, the one or more programs being configurable by one or more processors Execute for:

Obtaining the user information corresponding to the insurance document and the insurance document to be sent;

The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user;

And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform;

Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document.

The insurance document pushing method and device and the computer readable storage medium proposed by the application obtain the user information corresponding to the insurance document and the insurance document to be sent, and send the insurance document to be sent according to the interface rule of the docking platform, and then send the file. To the docking platform, according to the user information, the insurance document is sent to the user end corresponding to the user information through the docking platform, and the feedback information sent by the user terminal is received through the docking platform, thereby avoiding the use of paper insurance. The unilateral transmission of documents or text messages forms a response mechanism for sending and receiving, so as to reduce the cost of sending insurance documents and timely grasp the delivery of insurance documents.

DRAWINGS

1 is a schematic flow chart of a first embodiment of an insurance document pushing method of the present application;

2 is a schematic flow chart of a second embodiment of an insurance document pushing method according to the present application;

3 is a schematic flow chart of a third embodiment of the insurance document pushing method of the present application;

4 is a schematic flow chart of a fourth embodiment of the insurance document pushing method of the present application;

FIG. 5 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.

The implementation, functional features and advantages of the present application will be further described with reference to the accompanying drawings.

detailed description

It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

The application provides a method for pushing an insurance document,

Please refer to FIG. 1. FIG. 1 is a schematic flowchart diagram of a first embodiment of an insurance document pushing method according to the present application.

In this embodiment, the insurance document pushing method includes:

Step S10: Obtain the user information corresponding to the insurance document and the insurance document to be sent.

Understandably, in the insurance company's insurance system, a large number of insurance documents need to be processed every day, such as a fee notification, a transfer payment notice, a suspension notice, and the like, and various types of insurance documents for notifying the customer. This scheme takes into account the large amount of insurance documents that the insurance system needs to process, and the speed of processing. These batches of tasks are processed in batch mode. The batch processing is to process the objects to be processed in batches, because batch processing is possible. This allows a large number of tasks to be processed faster. In this embodiment, a batch task triggering mechanism is set, and when the batch task is triggered, the insurance document to be sent and the user information corresponding to the insurance document are obtained. The time when the insurance is purchased by different people, the time when the insurance takes effect, and the duration of the insurance are different, which results in different time for sending the insurance document and the type of the insurance document to be sent. The insurance document corresponds to the insurance purchased by each user. When it is detected that the batch task is triggered, it indicates that batch processing is required. At this time, all the insurance documents that need to be sent on the same day and the user information corresponding to the insurance document are obtained, wherein the user information is the user information when the user purchases the insurance, and The insurance document is generated based on the insurance purchased by the user, so that the insurance document has a one-to-one correspondence with the user information. On the other hand, because the insurance system needs to handle a large amount of business every day, in order to reduce system consumption, the batch task of obtaining the insurance documents to be sent can be set to be processed outside the working hours, when detected. When the timed batch task is triggered, the insurance document and the user information corresponding to the insurance document need to be sent automatically on the same day or the next day to avoid a large number of services to slow down the processing speed of the business.

Step S20: The insurance document is encapsulated according to the interface rule of the docking platform, and then sent to the docking platform, where the docking platform is a third-party platform that can be used for the insurance document to be registered by the user.

Further, the insurance document of the embodiment is sent by using an electronic document. After obtaining the insurance document to be sent, the insurance document is sent to the user terminal, and the user opens the insurance document display at the user terminal to obtain the content of the insurance document. The user terminal can be a smart terminal such as a mobile phone, a tablet computer, or an iPad. Since the smart terminal cannot directly open the insurance document, it needs to be transferred through a third-party platform, and the user needs to register with the third-party platform to obtain the use permission of the third-party platform. Can receive and view. The third-party platform that is registered by the user and can receive the insurance document is defined as a docking platform, which may be a WeChat, QQ or a Gold Butler APP. It can be understood that, because the insurance document is an electronic file, it is embodied in the form of data in the system, and the interface rules of the insurance document data acquired by the system are inconsistent with the interface rules of the docking platform. If the data processing of the insurance document is not directly sent to the interface platform, an abnormality that the received insurance document cannot be opened may occur. Therefore, after obtaining the insurance document to be sent, the embodiment will display the data of the insurance document according to the docking platform. Interface rule encapsulation. The interface rules of different docking platforms are different. Therefore, the data of the insurance document is encapsulated and sent to the docking platform according to the interface rules of the specific docking platform, thereby avoiding receiving abnormalities.

Step S30: Send the insurance document to the client end corresponding to the insurance document through the docking platform according to the user information.

It can be understood that the insurance document is sent to the user end corresponding to the user information through the docking platform according to the user information, because the insurance document has a one-to-one correspondence with the user information. Specifically, the user information may include a unique ID registered by the user on the docking platform, and according to the user ID, the insurance document may be sent to the docking platform corresponding to the ID, and the user can open the docking platform on the user end to implement the insurance document. View. By sending electronic documents, printing and mailing of paper documents is avoided, which saves costs and is more environmentally friendly.

In step S40, the feedback information sent by the client through the docking platform is received and recorded to receive and archive the insurance document.

Further, after the user views the insurance document on the user side, the insurance document can be fed back. Specifically, the page of the docking platform on the user end is provided with a feedback button, and the button can be used for feedback. Preferably, a feedback input box may also be provided for the user to input information to be fed back, and the feedback information may include feedback, advice, opinions or ratings on the insurance corresponding to the insurance document. When the feedback information sent by the client through the docking platform is received, it indicates that the user has received the insurance document. Record this feedback information and receive and archive the insurance documents for subsequent user queries. In another embodiment of the present application, when the insurance document is sent in the form of a paper document, a method of printing a two-dimensional code on a paper document may be employed. When the user receives the paper insurance document, the user scans the QR code. When receiving the scan information of the QR code scanned by the user, it can be determined that the customer has received the paper insurance document. Understandably, not all users who receive the insurance document will give feedback. In order to improve the feedback enthusiasm of the user, an incentive mechanism, such as a Miles score or a WeChat red envelope, is set, and as long as the user gives feedback, the corresponding reward is given, and the feedback is passed. Enable the company to correctly grasp the delivery of the customer's insurance documents.

The insurance document pushing method of the embodiment includes: acquiring the insurance document to be sent and the user information corresponding to the insurance document; and packaging the insurance document according to the interface rule of the docking platform, and sending the insurance document to the docking platform, wherein the docking platform is a user Registered third-party platform for receiving insurance documents; according to the user information, the insurance document is sent to the user end corresponding to the user information through the docking platform; and the feedback information sent by the user terminal through the docking platform is received and recorded for insurance Receive archive of documents. After the obtained insurance document is encapsulated by the interface rule of the docking platform, the solution is sent to the client corresponding to the insurance document through the docking platform, and the feedback information sent by the client is received, thereby avoiding the use of the paper insurance document. The unilateral transmission forms a response mechanism for sending and receiving, so as to realize the delivery of the insurance document and reduce the cost, and timely grasp the delivery of the insurance document.

Further, referring to FIG. 2, FIG. 2 is a schematic flowchart diagram of a second embodiment of the method for pushing an insurance document according to the present application. The second embodiment of the present application is based on the first embodiment of the method for pushing an insurance document according to the present application.

 In this embodiment, after the step of receiving and recording the feedback information sent by the UE through the docking platform, the method includes:

Step S50, determining whether the feedback information carries the received address information of the insurance document.

Step S60: When the feedback information carries the received address information of the insurance document, the local corresponding historical received address information is updated to the current received address information, and the update time is recorded.

Step S70: When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information.

Further, after receiving the feedback information sent by the user terminal through the docking platform, determining whether the feedback information carries the received address information of the insurance document, and when carrying the received address information, updating the local corresponding historical receipt address information to the current Receive address information and record the update time. When the user purchases insurance, the contact address information needs to be filled in, and the address information is saved as the received address information locally. Thereafter, the historical receipt address information is updated based on the feedback information of the user. Specifically, the user terminal has an option to obtain the geographic location information. When the option is enabled, the user automatically obtains the geographic location information of the user terminal when the user performs feedback, and adds the geographic location information to the feedback information, and the feedback information. Send it together. Since the feedback information is used to characterize the user's reception of the insurance document, the geographical location information is the received geographic location information of the received insurance document. Update the originally recorded geographic location information to this geographic location information and record the update time to get accurate geographic location information. Exceptionally, when users give feedback, the geographic location is not their current communication location, but in some public places or other private places. At this time, if the geographical location information carried in the feedback information is updated to the current received address information, the received address information will be inaccurate. In order to prevent this from happening, a dialog box pops up when the feedback information is submitted to prompt the user to confirm whether the geographical location information is correct. When the user confirms the correctness, the geographical location information is fed back as the received address information and the feedback information. When the user confirms that the user is not correct, the location information modification box is popped up, and the user modifies the geographical location information in the modification box, and the modified geographical location information is used as the received geographical location information and the feedback information.

When it is determined that the feedback information does not carry the received address information of the insurance document, the prompt information is sent to remind the user to feedback the received address information. Specifically, the prompt information is sent to the docking platform of the user end, and the prompt information may be displayed in the form of a pop-up dialog box. After receiving the prompt information, the user may open the option of obtaining the geographical location information of the user terminal, or manually Enter location information. Correspondingly, for the user who receives the paper insurance document, when scanning the two-dimensional code on the paper insurance document, the user can also carry the received address information by opening the option of obtaining the user terminal to obtain the geographical location information. . After receiving the scan information of the scanned two-dimensional code, it is determined that the user has received the insurance document and acquires the received address information carried in the scan information. When the received information does not carry the received address information, a prompt message is displayed on the page where the scanned QR code pops up, prompting the user to feedback the received address information. By prompting the user to feedback the correct address information, to ensure the correctness of the geographical location, the user can further receive the other paper materials and enrich the company's address library, and provide support for the subsequent salesman assignment.

Further, referring to FIG. 3, FIG. 3 is a schematic flowchart of a third embodiment of the method for pushing an insurance document according to the present application. The third embodiment of the present application is based on the second embodiment of the method for pushing an insurance document according to the present application.

In this embodiment, the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document includes:

Step S80, the insurance document information is recorded while the insurance document is generated, and the insurance document information includes the user information and the sending time to determine the insurance document to be sent according to the sending time.

Understandably, many businesses in the insurance are time-sensitive, and corresponding insurance documents are generated outside the limitation period or the limitation period. For example, the renewal notice is a new one after the completion of the one-year renewal type insurance period. The insurance document sent to the customer after the renewal of the condition; the notice of suspension is the insurance document for which the renewal of the insurance policy is not paid after the grace period of the user's policy has expired. The insurance document information is recorded while generating the insurance document, wherein the insurance document information is information representing the content of the insurance document, including the name of the policyholder, the address of the policyholder, the age of the policyholder, and the sending time of the insurance document to be sent. According to this sending time, it can be determined which insurance documents need to be sent, which have not yet arrived, and the insurance documents that need to be sent at the time of sending are the insurance documents to be sent. When the sending time point of this record is reached, the sending time of the insurance document to be sent is reached, the batch processing task is used to obtain the batch insurance document that needs to be sent at this time point, and the corresponding insurance document corresponding to the batch insurance document is also required. User information to subsequently send an insurance document based on the policyholder in the user information.

Further, referring to FIG. 4, FIG. 4 is a schematic flowchart diagram of a method for pushing an insurance document according to a fourth embodiment of the present invention. The fourth embodiment of the present application is based on the third embodiment of the method for pushing an insurance document according to the present application.

In this embodiment, the insurance document information further includes a product type corresponding to the insurance document, and the step of receiving and recording the feedback information sent by the user terminal through the docking platform includes:

Step S90, recommending related products to the user according to the product type and user information.

Further, the insurance document information recorded when the insurance document is generated further includes a product type corresponding to the insurance document, and the insurance document is generated according to the insurance product purchased by the user, so that the insurance document and the insurance product have a one-to-one correspondence. The insurance product belongs to a certain insurance product type, and the product type corresponding to the insurance document can be obtained, and the insurance demand of the user can be obtained. Preferably, the insurance product corresponding to the insurance document can also be obtained, thereby directly obtaining the insurance product purchased by the user. At the same time, the user's potential needs can be known from the user information, for example, the age of the insured person can be known about the possible risk of the person of this age group, or the type of insurance product purchased by other people of the same age group. Therefore, according to the product type and user information, the product related to the product type or the user information is recommended to the user, so as to recommend the product to the user according to the user's needs or preferences, and better serve the user. Specifically, when the insurance document is sent to the docking platform of the user terminal by using the electronic document, the information of the recommended product may be displayed on the page after the user submits the feedback information, or the information of the recommended product may be sent on the docking platform periodically or irregularly. . When the insurance document is sent as a paper document, after the user scans the paper document for feedback, the information of the recommended product is displayed on the scanned page. Users click on the information of this recommended product to understand the specific content of the product and enhance the customer experience.

It should be noted that those skilled in the art can understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable state. In the storage medium, the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.

Referring to FIG. 5, FIG. 5 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.

The insurance document pushing device in the embodiment of the present application may be a PC, or may be a smart phone, a tablet computer, an e-book reader, and an MP3 (Moving). Picture Experts Group Audio Layer III, motion picture expert compresses standard audio layer 3) player, MP4 (Moving Picture Experts Group Audio Layer IV, dynamic video experts compress standard audio layers 3) terminal devices such as players and portable computers.

As shown in FIG. 5, the insurance document pushing device may include a processor 1001 such as a CPU, a memory 1005, and a communication bus 1002. The communication bus 1002 is used to implement connection communication between the processor 1001 and the memory 1005. The memory 1005 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage. The memory 1005 can also optionally be a storage device independent of the aforementioned processor 1001.

Optionally, the insurance document pushing device may further include a user interface, a network interface, a camera, and an RF (Radio) Frequency, RF) circuits, sensors, audio circuits, Wi-Fi modules, and more. The user interface may include a display, an input unit such as a keyboard, and the optional user interface may also include a standard wired interface, a wireless interface. The network interface can optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).

It will be understood by those skilled in the art that the structure of the insurance document pushing device shown in FIG. 5 does not constitute a limitation on the insurance document pushing device, and may include more or less components than those illustrated, or combine some components, or different. Parts layout.

As shown in FIG. 5, an operating system, a network communication module, and an insurance document push program may be included in the memory 1005 as a computer storage medium. The operating system is a program that manages and controls the hardware and software resources of the insurance document push device, and supports the operation of the insurance document push program and other software and/or programs. The network communication module is used to enable communication between components within the memory 1005 and to communicate with other hardware and software in the insurance document push device.

In the insurance document pushing device shown in FIG. 5, the processor 1001 is configured to execute the insurance document pushing program stored in the memory 1005, and implement the following steps:

Obtain the user information corresponding to the insurance document and insurance document to be sent.

Understandably, in the insurance company's insurance system, a large number of insurance documents need to be processed every day, such as a fee notification, a transfer payment notice, a suspension notice, and the like, and various types of insurance documents for notifying the customer. This scheme takes into account the large amount of insurance documents that the insurance system needs to process, and the speed of processing. These batches of tasks are processed in batch mode. The batch processing is to process the objects to be processed in batches, because batch processing is possible. This allows a large number of tasks to be processed faster. In this embodiment, a batch task triggering mechanism is set, and when the batch task is triggered, the insurance document to be sent and the user information corresponding to the insurance document are obtained. The time when the insurance is purchased by different people, the time when the insurance takes effect, and the duration of the insurance are different, which results in different time for sending the insurance document and the type of the insurance document to be sent. The insurance document corresponds to the insurance purchased by each user. When it is detected that the batch task is triggered, it indicates that batch processing is required. At this time, all the insurance documents that need to be sent on the same day and the user information corresponding to the insurance document are obtained, wherein the user information is the user information when the user purchases the insurance, and The insurance document is generated based on the insurance purchased by the user, so that the insurance document has a one-to-one correspondence with the user information. On the other hand, because the insurance system needs to handle a large amount of business every day, in order to reduce system consumption, the batch task of obtaining the insurance documents to be sent can be set to be processed outside the working hours, when detected. When the timed batch task is triggered, the insurance document and the user information corresponding to the insurance document need to be sent automatically on the same day or the next day to avoid a large number of services to slow down the processing speed of the business.

The insurance document is encapsulated according to the interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for user to receive the insurance document.

Further, the insurance document of the embodiment is sent by using an electronic document. After obtaining the insurance document to be sent, the insurance document is sent to the user terminal, and the user opens the insurance document display at the user terminal to obtain the content of the insurance document. The user terminal can be a smart terminal such as a mobile phone, a tablet computer, or an iPad. Since the smart terminal cannot directly open the insurance document, it needs to be transferred through a third-party platform, and the user needs to register with the third-party platform to obtain the use permission of the third-party platform. Can receive and view. The third-party platform that is registered by the user and can receive the insurance document is defined as a docking platform, which may be a WeChat, QQ or a Gold Butler APP. It can be understood that, because the insurance document is an electronic file, it is embodied in the form of data in the system, and the interface rules of the insurance document data acquired by the system are inconsistent with the interface rules of the docking platform. If the data processing of the insurance document is not directly sent to the interface platform, an abnormality that the received insurance document cannot be opened may occur. Therefore, after obtaining the insurance document to be sent, the embodiment will display the data of the insurance document according to the docking platform. Interface rule encapsulation. The interface rules of different docking platforms are different. Therefore, the data of the insurance document is encapsulated and sent to the docking platform according to the interface rules of the specific docking platform, thereby avoiding receiving abnormalities.

According to the user information, the insurance document is sent to the client corresponding to the insurance document through the docking platform.

It can be understood that the insurance document is sent to the user end corresponding to the user information through the docking platform according to the user information, because the insurance document has a one-to-one correspondence with the user information. Specifically, the user information may include a unique ID registered by the user on the docking platform, and according to the user ID, the insurance document may be sent to the docking platform corresponding to the ID, and the user can open the docking platform on the user end to implement the insurance document. View. By sending electronic documents, printing and mailing of paper documents is avoided, which saves costs and is more environmentally friendly.

Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document.

Further, after the user views the insurance document on the user side, the insurance document can be fed back. Specifically, the page of the docking platform on the user end is provided with a feedback button, and the button can be used for feedback. Preferably, a feedback input box may also be provided for the user to input information to be fed back, and the feedback information may include feedback, advice, opinions or ratings on the insurance corresponding to the insurance document. When the feedback information sent by the client through the docking platform is received, it indicates that the user has received the insurance document. Record this feedback information and receive and archive the insurance documents for subsequent user queries. In another embodiment of the present application, when the insurance document is sent in the form of a paper document, a method of printing a two-dimensional code on a paper document may be employed. When the user receives the paper insurance document, the user scans the QR code. When receiving the scan information of the QR code scanned by the user, it can be determined that the customer has received the paper insurance document. Understandably, not all users who receive the insurance document will give feedback. In order to improve the feedback enthusiasm of the user, an incentive mechanism, such as a Miles score or a WeChat red envelope, is set, and as long as the user gives feedback, the corresponding reward is given, and the feedback is passed. Enable the company to correctly grasp the delivery of the customer's insurance documents.

The insurance document pushing device of the embodiment is configured to: obtain the insurance document corresponding to the insurance document and the user information corresponding to the insurance document; and package the insurance document according to the interface rule of the docking platform, and send the insurance document to the docking platform, where the docking platform is registered for the user. The third-party platform that can receive the insurance document; according to the user information, the insurance document is sent to the user end corresponding to the user information through the docking platform; and the feedback information sent by the user terminal through the docking platform is received and recorded to perform the insurance document. Receive archives. After the obtained insurance document is encapsulated by the interface rule of the docking platform, the solution is sent to the client corresponding to the insurance document through the docking platform, and the feedback information sent by the client is received, thereby avoiding the use of the paper insurance document. The unilateral transmission forms a response mechanism for sending and receiving, so as to realize the delivery of the insurance document and reduce the cost, and timely grasp the delivery of the insurance document.

Further, after the step of receiving and recording the feedback information sent by the client through the docking platform, the processor 1001 is further configured to execute the insurance document pushing program to implement the following steps:

Determining whether the feedback information carries the received address information of the insurance document.

When the feedback information carries the received address information of the insurance document, the local corresponding historical received address information is updated to the current received address information, and the update time is recorded.

When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information.

Further, after receiving the feedback information sent by the user terminal through the docking platform, determining whether the feedback information carries the received address information of the insurance document, and when carrying the received address information, updating the local corresponding historical receipt address information to the current Receive address information and record the update time. When the user purchases insurance, the contact address information needs to be filled in, and the address information is saved as the received address information locally. Thereafter, the historical receipt address information is updated based on the feedback information of the user. Specifically, the user terminal has an option to obtain the geographic location information. When the option is enabled, the user automatically obtains the geographic location information of the user terminal when the user performs feedback, and adds the geographic location information to the feedback information, and the feedback information. Send it together. Since the feedback information is used to characterize the user's reception of the insurance document, the geographical location information is the received geographic location information of the received insurance document. Update the originally recorded geographic location information to this geographic location information and record the update time to get accurate geographic location information. Exceptionally, when users give feedback, the geographic location is not their current communication location, but in some public places or other private places. At this time, if the geographical location information carried in the feedback information is updated to the current received address information, the received address information will be inaccurate. In order to prevent this from happening, a dialog box pops up when the feedback information is submitted to prompt the user to confirm whether the geographical location information is correct. When the user confirms the correctness, the geographical location information is fed back as the received address information and the feedback information. When the user confirms that the user is not correct, the location information modification box is popped up, and the user modifies the geographical location information in the modification box, and the modified geographical location information is used as the received geographical location information and the feedback information.

When it is determined that the feedback information does not carry the received address information of the insurance document, the prompt information is sent to remind the user to feedback the received address information. Specifically, the prompt information is sent to the docking platform of the user end, and the prompt information may be displayed in the form of a pop-up dialog box. After receiving the prompt information, the user may open the option of obtaining the geographic location information of the user terminal, or Enter location information manually. Correspondingly, for the user who receives the paper insurance document, when scanning the two-dimensional code on the paper insurance document, the user can also carry the received address information by opening the option of obtaining the user terminal to obtain the geographical location information. . After receiving the scan information of the scanned two-dimensional code, it is determined that the user has received the insurance document and acquires the received address information carried in the scan information. When the received information does not carry the received address information, a prompt message is displayed on the page where the scanned QR code pops up, prompting the user to feedback the received address information. By prompting the user to feedback the correct address information, to ensure the correctness of the geographical location, the user can further receive the other paper materials and enrich the company's address library, and provide support for the subsequent salesman assignment.

Further, before the step of acquiring the user information corresponding to the insurance document and the insurance document to be sent, the processor 1001 is further configured to execute the insurance document pushing program to implement the following steps:

The insurance document information is recorded while generating the insurance document, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time.

Understandably, many businesses in the insurance are time-sensitive, and corresponding insurance documents are generated outside the limitation period or the limitation period. For example, the renewal notice is a new one after the completion of the one-year renewal type insurance period. The insurance document sent to the customer after the renewal of the condition; the notice of suspension is the insurance document for which the renewal of the insurance policy is not paid after the grace period of the user's policy has expired. The insurance document information is recorded while generating the insurance document, wherein the insurance document information is information representing the content of the insurance document, including the name of the policyholder, the address of the policyholder, the age of the policyholder, and the sending time of the insurance document to be sent. According to this sending time, it can be determined which insurance documents need to be sent, which have not yet arrived, and the insurance documents that need to be sent at the time of sending are the insurance documents to be sent. When the sending time point of this record is reached, the sending time of the sent insurance document is reached, and the batch processing task is used to obtain the batch insurance document that needs to be sent at this time point, and also needs to obtain the corresponding corresponding document in the batch insurance document. User information to subsequently send an insurance document based on the policyholder in the user information.

Further, the insurance document information further includes a product type corresponding to the insurance document, and after the step of receiving and recording the feedback information sent by the client through the docking platform, the processor 1001 is further configured to execute the insurance document pushing program. To achieve the following steps:

Recommend related products to users according to the product type and user information.

Further, the insurance document information recorded when the insurance document is generated further includes a product type corresponding to the insurance document, and the insurance document is generated according to the insurance product purchased by the user, so that the insurance document and the insurance product have a one-to-one correspondence. The insurance product belongs to a certain insurance product type, and the product type corresponding to the insurance document can be obtained, and the insurance demand of the user can be obtained. Preferably, the insurance product corresponding to the insurance document can also be obtained, thereby directly obtaining the insurance product purchased by the user. At the same time, the user's potential needs can be known from the user information, for example, the age of the insured person can be known about the possible risk of the person of this age group, or the type of insurance product purchased by other people of the same age group. Therefore, according to the product type and user information, the product related to the product type or the user information is recommended to the user, so as to recommend the product to the user according to the user's needs or preferences, and better serve the user. Specifically, when the insurance document is sent to the docking platform of the user terminal by using the electronic document, the information of the recommended product may be displayed on the page after the user submits the feedback information, or the information of the recommended product may be sent on the docking platform periodically or irregularly. . When the insurance document is sent as a paper document, after the user scans the paper document for feedback, the information of the recommended product is displayed on the scanned page. Users click on the information of this recommended product to understand the specific content of the product and enhance the customer experience.

The application provides a computer readable storage medium storing one or more programs, the one or more programs being further executable by one or more processors for:

Obtain the user information corresponding to the insurance document and insurance document to be sent.

The insurance document is encapsulated according to the interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for user to receive the insurance document.

According to the user information, the insurance document is sent to the client corresponding to the user information through the docking platform.

Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document.

Further, after the step of receiving and recording the feedback information sent by the client through the docking platform, the one or more programs may also be executed by the one or more processors for:

Determining whether the feedback information carries the received address information of the insurance document.

When the feedback information carries the received address information of the insurance document, the local corresponding historical received address information is updated to the current received address information, and the update time is recorded.

Further, after the step of determining whether the feedback information carries the received address information of the insurance document, the one or more programs may be executed by the one or more processors for:

When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information.

Further, after the step of determining whether the feedback information carries the received address information of the insurance document, the one or more programs may be executed by the one or more processors for:

When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information.

Further, before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document, the one or more programs may be executed by the one or more processors for:

The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time.

Further, the insurance document information further includes a product type corresponding to the insurance document, and after the step of receiving and recording the feedback information sent by the client through the docking platform, the one or more programs may also be the one or a The above processor executes for:

Recommend related products to users according to the product type and user information.

The specific embodiment of the computer readable storage medium of the present application is substantially the same as the embodiment of the above-mentioned insurance document pushing method and apparatus, and details are not described herein again.

It is also to be understood that the term "comprises", "comprising", or any other variants thereof is intended to encompass a non-exclusive inclusion, such that a process, method, article, or device that comprises a And includes other elements not explicitly listed, or elements that are inherent to such a process, method, article, or device. An element that is defined by the phrase "comprising a ..." does not exclude the presence of additional equivalent elements in the process, method, item, or device that comprises the element.

The serial numbers of the embodiments of the present application are merely for the description, and do not represent the advantages and disadvantages of the embodiments.

Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. Implementation. Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM as described above). , a disk, an optical disk, including a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in the various embodiments of the present application.

The above description is only a preferred embodiment of the present application, and is not intended to limit the scope of the patents of the present application, and the equivalent structural transformations made by the contents of the specification and the drawings of the present application, or directly/indirectly Other related technical fields are included in the patent protection scope of the present application.

Claims (20)

 An insurance document pushing method, wherein the insurance document pushing method comprises: Obtaining the user information corresponding to the insurance document and the insurance document to be sent; The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user; And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform; Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document. The insurance document pushing method according to claim 1, wherein the step of receiving and recording the feedback information sent by the client through the docking platform comprises: Determining whether the feedback information carries the received address information of the insurance document; When the feedback information carries the received address information of the insurance document, the local corresponding historical received address information is updated to the current received address information, and the update time is recorded. The insurance document pushing method according to claim 2, wherein the step of determining whether the feedback information carries the received address information of the insurance document comprises: When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information. The insurance document pushing method according to claim 1, wherein the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document comprises: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 2, wherein the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document comprises: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 3, wherein the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document comprises: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 4, wherein the insurance document information further comprises a product type corresponding to the insurance document, and the step of receiving and recording the feedback information sent by the user terminal through the docking platform comprises: Recommend related products to users according to the product type and user information. The insurance document pushing method according to claim 5, wherein the insurance document information further comprises a product type corresponding to the insurance document, and the step of receiving and recording the feedback information sent by the user terminal through the docking platform comprises: Recommend related products to users according to the product type and user information. An insurance document pushing device, comprising: a memory, a processor, a communication bus, and an insurance document pushing program stored on the memory; The communication bus is used to implement connection communication between a processor and a memory; The processor is configured to execute the insurance document pushing program to implement the following steps: Obtaining the user information corresponding to the insurance document and the insurance document to be sent; The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user; And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform; Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document. The insurance document pushing device according to claim 9, wherein after the step of receiving and recording the feedback information sent by the client through the docking platform, the processor is further configured to execute the insurance document pushing program, Implement the following steps: Determining whether the feedback information carries the received address information of the insurance document; When the feedback information carries the received address information of the insurance document, the local corresponding historical receipt address information is updated to the current received address information, and the update time is recorded; When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information. The insurance document pushing device according to claim 9, wherein the processor is further configured to execute the insurance document pushing program before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document. To achieve the following steps: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing device according to claim 10, wherein the processor is further configured to execute the insurance document pushing program before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document To achieve the following steps: The insurance document information is recorded while generating the insurance document, the insurance document information including the user information and the sending time, to determine the insurance document to be sent according to the sending time The insurance document pushing apparatus according to claim 11, wherein the insurance document information further includes a product type corresponding to the insurance document, and the step of receiving and recording the feedback information sent by the user terminal through the docking platform, The processor is further configured to execute the insurance document pushing program to implement the following steps: Recommend related products to users according to the product type and user information. A computer readable storage medium, characterized in that the computer-reading storage medium stores an insurance document pushing program, and the insurance document pushing program is executed by the processor to implement the following steps: Obtaining the user information corresponding to the insurance document and the insurance document to be sent; The insurance document is encapsulated according to an interface rule of the docking platform and sent to the docking platform, where the docking platform is a third-party platform that can be used for receiving the insurance document by the user; And sending, according to the user information, the insurance document to the user end corresponding to the user information by using the docking platform; Receive and record the feedback information sent by the client through the docking platform to receive and archive the insurance document. The computer readable storage medium of claim 14, wherein after the step of receiving and recording feedback information sent by the client through the docking platform, the insurance document pushing program is executed by the processor to implement the following steps : Determining whether the feedback information carries the received address information of the insurance document; When the feedback information carries the received address information of the insurance document, the local corresponding historical received address information is updated to the current received address information, and the update time is recorded. The insurance document pushing method according to claim 15, wherein after the step of determining whether the feedback information carries the received address information of the insurance document, the insurance document pushing program is executed by the processor to implement the following step: When the feedback information does not carry the received address information of the insurance document, the prompt information is sent to prompt the user to feedback the received address information. The insurance document pushing method according to claim 14, wherein before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document, the insurance document pushing program is executed by the processor to implement the following step: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 15, wherein before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document, the insurance document pushing program is executed by the processor to implement the following step: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 16, wherein before the step of acquiring the insurance document corresponding to the insurance document and the insurance document corresponding to the insurance document, the insurance document pushing program is executed by the processor to implement the following step: The insurance document information is recorded while the insurance document is generated, the insurance document information including the user information and the transmission time to determine the insurance document to be sent according to the transmission time. The insurance document pushing method according to claim 17, wherein the insurance document information further includes a product type corresponding to the insurance document, and the step of receiving and recording the feedback information sent by the user terminal through the docking platform, The insurance document push program is executed by the processor to implement the following steps: Recommend related products to users according to the product type and user information.