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WO2018158783A1 - Système et procédé de collecte électronique de retour d'informations de clients sur une place de marché et point d'expérience - Google Patents

Système et procédé de collecte électronique de retour d'informations de clients sur une place de marché et point d'expérience Download PDF

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Publication number
WO2018158783A1
WO2018158783A1 PCT/IN2018/050111 IN2018050111W WO2018158783A1 WO 2018158783 A1 WO2018158783 A1 WO 2018158783A1 IN 2018050111 W IN2018050111 W IN 2018050111W WO 2018158783 A1 WO2018158783 A1 WO 2018158783A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
computing device
service
triggering
product
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/IN2018/050111
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English (en)
Inventor
Chandu NAGARAJ
Sudhakar MACHA
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of WO2018158783A1 publication Critical patent/WO2018158783A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • G06F15/76—Architectures of general purpose stored program computers
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • G06F15/16—Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0203—Market surveys; Market polls

Definitions

  • the embodiments herein are generally related to a system and method to collect customer reviews about a product, place or service.
  • the embodiments herein are particularly related to electronically collecting reviews from a customer who has experienced a service, product or a place.
  • the embodiments herein are more particularly related to providing a platform for electronically collecting reviews from customers on the platform and sharing the reviews with a plurality of other users of a plurality of online platforms.
  • the embodiments herein are also related to providing a platform for electronically collecting, storing and analyzing the feedback provided by users of a service or product and share the information with the providers of the service, manufacturers and distributors of the product.
  • the primary object of the embodiments herein is to provide a system and method for electronically collecting reviews from a customer who has experienced a service, product or a place.
  • Another object of the embodiments herein is to provide a platform for electronically collecting reviews from customers on the platform and sharing the reviews with a plurality of other users in a plurality of online platforms.
  • Yet another object of the embodiments herein is to provide a platform for electronically collecting, storing and analyzing the feedback provided by users of a service or product, or visitors of a place, and share the feedback information with the providers of the service, manufacturers of a product or hosts at a place.
  • Yet another object of the embodiments herein is to provide a triggering device at the location where a user experiences a service or a product for collecting the review from the users.
  • Yet another object of the embodiments herein is to provide a triggering device at the location, where a user experiences a service or a product, for connecting with the user's computing device and enable the collection of reviews and feedback from the user and share with other the providers of the service or the manufacturers of the product.
  • Yet another object of the embodiments herein is to provide a triggering device at the location, where a user experiences a service or a product, for connecting with the user's computing device and enable the collection of reviews and feedback from the user and generate survey reports for the users of the present platform, who seek or search for reviews, feedbacks and/or experiences.
  • Yet another object of the embodiments herein is to provide a triggering device that connects with the user's computing device through wired or wireless means at the location where a user experiences a service or a product.
  • Yet another object of the embodiments herein is to provide a digital application that runs on a computing device and enables a user to connect with triggering devices at the location of a service or a product and provide review about the service or the product through the computing device.
  • Yet another object of the embodiments herein is to provide a digital application that runs on a computing device and provides a user with intuitive and simplified options to provide a review about a service or product.
  • Yet another object of the embodiments herein is to provide a digital application that runs on a computing device and enables a customer to share reviews of services or products with a plurality of remotely located potential future customers of the services or products on a plurality of online and offline platforms.
  • the various embodiments herein provide a system and method for electronically collecting reviews from a customer who has experienced a service, product or a place.
  • the system provides a platform for electronically collecting reviews from customers on the platform and sharing the reviews with a plurality of other users of the present platform and a plurality of other online platforms.
  • the embodiments herein also provide a platform for electronically collecting, storing and analyzing the feedback provided by users of a service or product and share the feedback information with the providers of the service, manufacturers of the product or hosts at a place.
  • a triggering device is provided at the location where a user experiences a service or a product.
  • the triggering device transmits or represents a unique identification code through wired or wireless means and enables a user to connect a computing device with local or remote servers through wired or wireless means.
  • the unique identification code is a set of unique characters that are physically located in the triggering device, which is looked up in a local storage of user's computing device or remote servers.
  • a method is provided to enable a user to initiate the process of providing a review or feedback.
  • a software application provided in the computing device of a user triggers the computing device to transmit a unique code.
  • a receiver device which is provided at the location where a user experiences a service or a product, is enabled to recognize the unique code and the receiver device enables the user's computing device to connect with local or remote servers through wired or wireless means.
  • the local or remote servers authenticate the user's computing device, and upon successful authentication, the user is enabled to provide a review or a feedback about the service, product or place.
  • the triggering device transmits a unique identification code by emitting an ultrasonic signal.
  • a user with a computing device is provided with an application that runs on the computing device.
  • the computing device receives the ultrasonic signal, decodes it and authenticates the signal.
  • successful authentication is done, the user is enabled to provide reviews on the application.
  • the triggering device transmits a unique identification code by a near field communication tag or Bluetooth beacons.
  • a user with a computing device is provided with an application that runs on the computing device.
  • the triggering device triggers the application on the computing device to enable the user to provide authentication on the application.
  • the user is enabled to provide reviews on the application.
  • a server module is provided.
  • the server comprises a database of a plurality of review questions that are asked to a user and is connected to the triggering device in the location where a user experiences a service or a product.
  • the server is provided on the user's computing device as a database or provided in a remote location. Depending on the unique identification number or information of the triggering device provided at the location of experience and the type of user connected to the system, the server provides a set of questions or information that are presented to the user. The replies provided by the user are stored in a local or remote server connected to the user's computing device.
  • the server module acts as the controlling device for a plurality of triggering devices provided at the location of experience of a product or service.
  • the server communicates with the triggering device through wired or wireless means for controlling and accessing information on the triggering device such as the mode of operation of the device, battery status, health parameters of the device, location information, configuration of unique identification code or information, details of users connected to the device and access of all the data in the device.
  • a software application that runs on a computing device, which enables a user to connect to the triggering device for providing a review.
  • the application prompts the user to connect to the triggering device provided in the location where a service or product is experienced.
  • the application also enables the user to connect the computing device to the triggering device through wired or wireless means.
  • the user is provided with visual or textual questions/data that enable the user to provide review on the service or the product.
  • the application transmits the review information to the server.
  • the application also provides the user with an option to share the review with a plurality of contacts on the user' s computing device, social networking platform and any other online or offline list of contacts of the user.
  • a software application on a computing device prompts a user about the nearest triggering device available for connection and providing a review about the service or product offered at the location of the user.
  • a system for electronically collecting reviews from a customer who has experienced a service or product comprises a user's computing device, triggering device, server, a plurality of probable users and a service/product provider.
  • the user's computing device is connected to the triggering device through wired or wireless means.
  • the server collects the review information from the user's computing device and shares the information with a plurality of probable users and the service/product provider.
  • a method of collecting, storing and sharing reviews from users with a plurality of other users comprises the following steps: user launches the mobile application on computing device and/or initiates an action to provide a review; the application searches for a unique identification code for providing review through a plurality of sensors wired and wireless communication means provided in the computing device; the application receives the unique identification code from the triggering device when the computing device is in the proximity of a triggering device or when connected to the triggering device; the application decodes the code and transmits it to the server; the server communicates the review questions and images to the computing device; the user submits the review, which is stored in the computing device and/or in the server; and, the review responses, reviewer's details and service provider's details are stored, processed, analyzed and shared with other users of the application in form of review or restructured information and shared with the service provider/product manufacturer in the form of feedback.
  • FIG. 1 illustrates a block diagram of a system for electronically collecting reviews from a customer who has experienced a service or product, according to one embodiment herein.
  • FIG. 2 illustrates a flow diagram explaining the steps comprised in the method of collecting, storing and sharing reviews from users with a plurality of other users, according to one embodiment herein.
  • the various embodiments herein provide a system and method for electronically collecting reviews from a customer who has experienced a service, product or a place.
  • the system provides a platform for electronically collecting reviews from customers on the platform and sharing the reviews with a plurality of other users of the present platform and a plurality of other online platforms.
  • the embodiments herein also provide a platform for electronically collecting, storing and analyzing the feedback provided by users of a service or product and share the feedback information with the providers of the service, manufacturers of the product or hosts at a place.
  • a triggering device is provided at the location where a user experiences a service or a product.
  • the triggering device transmits or represents a unique identification code through wired or wireless means and enables a user to connect a computing device with local or remote servers through wired or wireless means.
  • the unique identification code is a set of unique characters that are physically located in the triggering device, which is looked up in a local storage of user's computing device or remote servers.
  • a method is provided to enable a user to initiate the process of providing a review or feedback.
  • a software application provided in the computing device of a user triggers the computing device to transmit a unique code.
  • a receiver device which is provided at the location where a user experiences a service or a product, is enabled to recognize the unique code and the receiver device enables the user's computing device to connect with local or remote servers through wired or wireless means.
  • the local or remote servers authenticate the user's computing device, and upon successful authentication, the user is enabled to provide a review or a feedback about the service, product or place.
  • the triggering device transmits a unique identification code by emitting an ultrasonic signal.
  • a user with a computing device is provided with an application that runs on the computing device.
  • the application When the application is active on the computing device and the computing device is in the proximity of the triggering device, the computing device receives the ultrasonic signal, decodes it and authenticates the signal. When successful authentication is done, the user is enabled to provide reviews on the application.
  • the triggering device transmits a unique identification code by a near field communication tag or Bluetooth beacons.
  • a user with a computing device is provided with an application that runs on the computing device.
  • the triggering device triggers the application on the computing device to enable the user to provide authentication on the application.
  • successful authentication is done, the user is enabled to provide reviews on the application.
  • a server module comprises a database of a plurality of review questions that are asked to a user and is connected to the triggering device in the location where a user experiences a service or a product.
  • the server is provided on the user's computing device as a database or provided in a remote location.
  • the server provides a set of questions or information that are presented to the user.
  • the replies provided by the user are stored in a local or remote server connected to the user's computing device.
  • the server module acts as the controlling device for a plurality of triggering devices provided at the location of experience of a product or service.
  • the server communicates with the triggering device through wired or wireless means for controlling and accessing information on the triggering device such as the mode of operation of the device, battery status, health parameters of the device, location information, configuration of unique identification code or information, details of users connected to the device and access of all the data in the device.
  • a software application that runs on a computing device, which enables a user to connect to the triggering device for providing a review.
  • the application prompts the user to connect to the triggering device provided in the location where a service or product is experienced.
  • the application also enables the user to connect the computing device to the triggering device through wired or wireless means.
  • the user is provided with visual or textual questions/data that enable the user to provide review on the service or the product.
  • the application transmits the review information to the server.
  • the application also provides the user with an option to share the review with a plurality of contacts on the user' s computing device, social networking platform and any other online or offline list of contacts of the user.
  • a software application on a computing device prompts a user about the nearest triggering device available for connection and providing a review about the service or product offered at the location of the user.
  • FIG. 1 illustrates a block diagram of a system for electronically collecting reviews from a customer who has experienced a service or product.
  • the system comprises a plurality of User's Computing Devices 101a, 101b..., 101 ⁇ , Triggering Device 102, Server 103 and a Service/Product Provider module 104.
  • the user's computing device 101 is connected to the triggering device 102 through wired or wireless means.
  • the server 103 collects the review information from the user's computing device 101 and shares the information with a plurality of user's computing devices 101a, 101b..., 101 ⁇ and the service/product provider module 104.
  • FIG. 2 illustrates a flow diagram explaining the steps comprised in the method of collecting, storing and sharing reviews from users with a plurality of other users.
  • the method comprises the following steps: User launches the mobile application on computing device and/or initiates an action to provide a review (201); The application searches for a unique identification code for providing review through a plurality of sensors wired and wireless communication means provided in the computing device (202); The application receives the unique identification code from the triggering device when the computing device is in the proximity of a triggering device or when connected to the triggering device (203); The application decodes the code and transmits it to the server (204); The server communicates the review questions and images to the computing device (205); The user submits the review, which is stored in the computing device and/or in the server (206); and, The review responses, reviewer's details and service provider's details are stored, processed, analyzed and shared with other users of the application in form of review or restructured information and shared with the service provider/product manufacturer in the form of feedback (207
  • the present invention provides a system and method for electronically collecting reviews from a customer who has experienced a service or product.
  • the present invention provides users with a software application that is installed on the user's computing device.
  • the application on the user's computing device automatically locates a triggering communication device in the location, which is a part of the present invention, and communicates with the triggering device to enable the user to provide a review of the service or product.
  • the review is electronically shared with a plurality of other probable users through a local or remote server.
  • the review is also shared with the providers of the service or product in form of feedback.
  • the present invention ensures only genuine users provide reviews. The ease of providing the review also increases the number of users providing review of their experiences.
  • the software application on the user's computing device also enables the user to share the review with a preset group of contacts of the user.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Hardware Design (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Software Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système et un procédé permettant de collecter électroniquement des avis auprès d'un client ayant expérimenté un service ou un produit. Dans les plateformes d'avis actuelles, un pourcentage très faible d'utilisateurs fournit un avis quant à son expérience. De plus, l'authenticité d'un avis n'est pas vérifiée. L'invention fournit aux utilisateurs une application logicielle à installer sur un dispositif informatique. Un dispositif de déclenchement, qui transmet un code d'identification unique, est prévu sur le lieu d'expérimentation d'un service ou d'un produit. Lorsque le dispositif informatique se situe à proximité du dispositif de déclenchement, l'application reçoit et décode le code, ce qui permet à l'utilisateur de fournir un avis sur le service ou le produit. L'avis est partagé électroniquement avec une pluralité d'autres clients probables par le biais d'un serveur. L'avis est également partagé avec les fournisseurs du service ou les fabricants du produit sous la forme d'un retour d'informations.
PCT/IN2018/050111 2017-03-02 2018-03-02 Système et procédé de collecte électronique de retour d'informations de clients sur une place de marché et point d'expérience Ceased WO2018158783A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IN201641030059 2017-03-02
IN201641030059 2017-03-02

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WO2018158783A1 true WO2018158783A1 (fr) 2018-09-07

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PCT/IN2018/050111 Ceased WO2018158783A1 (fr) 2017-03-02 2018-03-02 Système et procédé de collecte électronique de retour d'informations de clients sur une place de marché et point d'expérience

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US12125054B2 (en) 2018-09-25 2024-10-22 Valideck International Corporation System, devices, and methods for acquiring and verifying online information

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160203527A1 (en) * 2015-01-12 2016-07-14 Xerox Corporation Authentication system and method to improve trust in public reviews

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160203527A1 (en) * 2015-01-12 2016-07-14 Xerox Corporation Authentication system and method to improve trust in public reviews

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US12125054B2 (en) 2018-09-25 2024-10-22 Valideck International Corporation System, devices, and methods for acquiring and verifying online information

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