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WO2018023795A1 - Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande - Google Patents

Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande Download PDF

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Publication number
WO2018023795A1
WO2018023795A1 PCT/CN2016/093711 CN2016093711W WO2018023795A1 WO 2018023795 A1 WO2018023795 A1 WO 2018023795A1 CN 2016093711 W CN2016093711 W CN 2016093711W WO 2018023795 A1 WO2018023795 A1 WO 2018023795A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
voice
recording
dish
unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2016/093711
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English (en)
Chinese (zh)
Inventor
王志强
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to PCT/CN2016/093711 priority Critical patent/WO2018023795A1/fr
Publication of WO2018023795A1 publication Critical patent/WO2018023795A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the invention belongs to the field of mobile phone app, and provides a method for canceling voice record recording and a ordering system.
  • the research of artificial intelligence is now at the forefront, but the general research stage. Among them, the research and application of weak artificial intelligence is the most popular.
  • the so-called weak artificial intelligence is embodied in some single and repetitive work.
  • the humans pre-set the relevant rules and trigger conditions through the computer. When the actual situation meets these trigger conditions, the hardware or software system will make stress. A series of reactions.
  • the embodiment of the present invention provides a method for canceling the recording of a voice dish, and aims to provide a matching relationship between the menu and the voice through the manual handwriting when the order is easily error-prone.
  • the food information in the user's call is automatically recognized and recorded, which simplifies the operation of the ordering staff to record the dishes, prevents the user from ordering the dishes, improves the ordering efficiency, improves the user satisfaction, and can be based on the user's The specific use case, automatically adjust the application of this technology.
  • the present invention is implemented in such a manner that a method of canceling a voice dish record includes the following steps:
  • the user voice includes the voice information matched by the dish, the user's order is automatically recorded;
  • the embodiment of the invention further provides a ordering system, comprising:
  • a recording unit for recording voice information matching the dishes
  • a detecting unit configured to detect a user voice when the user orders the meal by telephone
  • a matching unit wherein the input end is respectively connected to the output unit of the recording unit and the detecting unit, and is configured to automatically record the menu item selected by the user when the user voice includes the voice information matched by the menu;
  • the technical adjustment unit has an input end connected to the output end of the matching unit, and is configured to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
  • FIG. 1 is a schematic flow chart of a method for canceling a voice dish record according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention.
  • figure 1 It is a schematic flowchart of a method for canceling voice record recording provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
  • step S100 the voice information matching the dishes is recorded.
  • the language information of the following dishes is recorded: 'picker fried meat', 'red pork', 'cabbage soup'.
  • step S101 when the user orders a meal by telephone, the user's voice is detected.
  • step S102 when the user voice includes the voice information matched by the menu, the user's order is automatically recorded.
  • the system when the user makes a call to order the content of the order is: 'red meat', 'cabbage soup', the system will automatically record and display it.
  • step S103 In the case that the number of times the user disables the automatic recording within a certain time exceeds the preset threshold, it indicates that the technology is cumbersome for a specific user, and may cause a recording error due to different accents, thereby outputting A lot of interference information about the name of the dish runs counter to the original intention of the technical design. Therefore, in this case, the system recognizes this situation through self-learning, and stops recording the menu ordered by the user according to the voice.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
  • FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention, the ordering system includes:
  • a recording unit 21 configured to record voice information matched by the dish
  • the detecting unit 22 is configured to detect a user voice when the user orders the meal by using the phone;
  • a matching unit 23 having an input end and the recording unit 21 and the detecting unit 22
  • the output terminal is configured to automatically record the user's order when the user voice includes the voice information matched by the menu;
  • Technical adjustment unit 24 its input end and the matching unit 23
  • the output connection is used to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
  • the working principle is: the recording unit 21 records the voice information matched by the dishes; the detecting unit 22 , when the user orders a meal by phone, detecting the user's voice; matching unit 23 When the user voice contains the voice information matched by the dish, the user's order is automatically recorded, and when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold, the technical adjustment unit 24 Stop recording the user's order according to the voice.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.

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  • Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

La présente invention relève du domaine des applications téléphoniques, et se rapporte à un procédé d'annulation d'un enregistrement vocal de plat ainsi qu'à un système permettant de passer une commande. Le procédé comprend : l'enregistrement d'informations vocales correspondant à un plat ; la détection de la voix d'un utilisateur lorsque cet utilisateur passe une commande au moyen d'un téléphone ; l'enregistrement automatique du plat commandé par l'utilisateur lorsque la voix de l'utilisateur inclut les informations vocales correspondant au plat ; et l'arrêt de l'enregistrement du plat commandé par l'utilisateur en fonction de la voix lorsque le nombre de désactivations de l'enregistrement automatique par l'utilisateur au cours de la période particulière dépasse un seuil prédéfini. Grâce à la définition préalable d'une relation de correspondance entre un plat et une voix ainsi qu'à l'identification et l'enregistrement automatiques d'informations de plat comprises dans un historique d'appel d'un utilisateur lorsque cet utilisateur passe une commande au moyen d'un téléphone, la présente invention simplifie l'opération d'enregistrement du plat par un serveur, évite au serveur d'oublier d'enregistrer le plat commandé par l'utilisateur, et améliore l'efficacité de la commande ainsi que l'expérience utilisateur, et, en outre, une application de la technologie peut être ajustée automatiquement en fonction des informations d'utilisation spécifiques de l'utilisateur.
PCT/CN2016/093711 2016-08-05 2016-08-05 Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande Ceased WO2018023795A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/CN2016/093711 WO2018023795A1 (fr) 2016-08-05 2016-08-05 Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2016/093711 WO2018023795A1 (fr) 2016-08-05 2016-08-05 Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande

Publications (1)

Publication Number Publication Date
WO2018023795A1 true WO2018023795A1 (fr) 2018-02-08

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2016/093711 Ceased WO2018023795A1 (fr) 2016-08-05 2016-08-05 Procédé d'annulation d'un enregistrement vocal de plat, et système permettant de passer une commande

Country Status (1)

Country Link
WO (1) WO2018023795A1 (fr)

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN201892945U (zh) * 2010-05-19 2011-07-06 朱万政 智能电子服务员
CN103632321A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 一种自助式点餐及结算系统
CN103632320A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 基于语音识别技术的点餐系统及方法
CN103632319A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 基于语音识别技术的点餐系统
CN103632317A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 一种自助式点餐及结算的方法
CN204066187U (zh) * 2014-04-24 2014-12-31 惠州市新思为电子科技有限公司 一种订餐设备
CN104993962A (zh) * 2015-04-27 2015-10-21 广东小天才科技有限公司 获取终端使用状态的方法和系统

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN201892945U (zh) * 2010-05-19 2011-07-06 朱万政 智能电子服务员
CN103632321A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 一种自助式点餐及结算系统
CN103632320A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 基于语音识别技术的点餐系统及方法
CN103632319A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 基于语音识别技术的点餐系统
CN103632317A (zh) * 2013-11-14 2014-03-12 成都博约创信科技有限责任公司 一种自助式点餐及结算的方法
CN204066187U (zh) * 2014-04-24 2014-12-31 惠州市新思为电子科技有限公司 一种订餐设备
CN104993962A (zh) * 2015-04-27 2015-10-21 广东小天才科技有限公司 获取终端使用状态的方法和系统

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