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WO2018061142A1 - Système de dispositif d'impression à jet d'encre et écran d'affichage de dispositif de commande externe utilisé à cet effet - Google Patents

Système de dispositif d'impression à jet d'encre et écran d'affichage de dispositif de commande externe utilisé à cet effet Download PDF

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Publication number
WO2018061142A1
WO2018061142A1 PCT/JP2016/078804 JP2016078804W WO2018061142A1 WO 2018061142 A1 WO2018061142 A1 WO 2018061142A1 JP 2016078804 W JP2016078804 W JP 2016078804W WO 2018061142 A1 WO2018061142 A1 WO 2018061142A1
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WO
WIPO (PCT)
Prior art keywords
information
recording apparatus
inkjet recording
maintenance
ink jet
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2016/078804
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English (en)
Japanese (ja)
Inventor
佳祐 大川
藤井　健二郎
原田　信浩
河野　貴
苗村　万紀子
小檜山　智久
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hitachi Industrial Equipment Systems Co Ltd
Original Assignee
Hitachi Industrial Equipment Systems Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi Industrial Equipment Systems Co Ltd filed Critical Hitachi Industrial Equipment Systems Co Ltd
Priority to JP2018541804A priority Critical patent/JPWO2018061142A1/ja
Priority to PCT/JP2016/078804 priority patent/WO2018061142A1/fr
Publication of WO2018061142A1 publication Critical patent/WO2018061142A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management

Definitions

  • the present invention relates to an ink jet recording apparatus system, and more particularly to a maintenance system including an ink jet recording apparatus capable of coping with an abnormal stop state of the ink jet recording apparatus.
  • the ink jet recording apparatus is used for printing the expiration date, manufacturing date, manufacturing number, and the like. Therefore, it is often used on a production line in a factory where foods and beverages are produced. Due to the characteristics of the charging control type ink jet recording apparatus, even if the user performs daily maintenance, there is a possibility that an abnormality or failure may occur in the apparatus. In that case, since the inkjet recording apparatus stops abnormally, the production line of the manufacturing plant is stopped, which may cause a great loss to the user. Therefore, in the maintenance service of the ink jet recording apparatus, it is necessary to minimize the production line stop time due to the abnormal stop of the ink jet recording apparatus of the ink jet recording apparatus.
  • Patent Document 1 states that “the inkjet printer can be monitored remotely, and if a problem such as an error occurs, the server can acquire the content via the network and quickly analyze it”. Are listed.
  • Patent Document 1 discloses a method for collecting apparatus information of an ink jet recording apparatus and preventing a state where an abnormal stop occurs in advance.
  • the line stop time may not be shortened.
  • the present invention makes it possible to shorten the production line stop time due to an abnormal stop when an abnormality occurs in the ink jet recording apparatus and the production line in the factory of the user of the ink jet recording apparatus must be stopped. It is to provide a low-cost inkjet recording apparatus system.
  • the present invention is, for example, a plurality of inkjet recording apparatuses, means capable of communicating information about the operation of the inkjet recording apparatus, and means capable of communicating with each other via a network.
  • an arithmetic unit having a system capable of identifying a non-operating device from information relating to the operation of an ink jet recording apparatus connected to the recordable device.
  • the communicable means acquires information related to operation from the ink jet recording apparatus
  • the recordable means acquires information related to operation acquired by the communicable means
  • the arithmetic device includes the ink jet recording The information about the operation of the device is obtained, and the computing device system To determine the use is possible apparatus, configured to provide to the ink jet recording apparatus and the abnormal stopped communicable means information about alternative ink jet recording apparatus is not operational.
  • the present invention flexible and optimum remote operation is possible by using information relating to the operation of the ink jet recording apparatus, and it is possible to quickly respond to the production line of the user of the ink jet recording apparatus. It is possible to shorten the time of non-operating state.
  • FIG. 1 is a schematic configuration diagram of an inkjet recording apparatus maintenance system in Embodiment 1.
  • FIG. FIG. 3 is a process flow diagram of the inkjet recording apparatus maintenance system in Embodiment 1.
  • 6 is an example of an abnormality notification display screen of the ink jet recording apparatus in the external control device according to the first embodiment.
  • 6 is a diagram illustrating an example of installation of a production line for an ink jet recording apparatus in Embodiment 2.
  • FIG. 6 is an example of an operation schedule of the ink jet recording apparatus according to the second embodiment.
  • FIG. 6 is a process flow diagram of an inkjet recording apparatus maintenance system in Embodiment 2. It is an example of the relationship between the position of the maintenance worker in Example 3, and the distance of a user production factory.
  • FIG. 10 is an example of a maintenance schedule for maintenance personnel in the third embodiment.
  • FIG. 10 is a process flow diagram of the inkjet recording apparatus maintenance system in Embodiment 3.
  • 10 is an example of an arrangement information display screen for maintenance personnel of an ink jet recording apparatus in an external control apparatus according to a third embodiment.
  • FIG. 1 is a schematic configuration diagram of an ink jet recording apparatus system in the present embodiment.
  • a server 11 installed in the service center A capable of Internet communication is produced by a user via a network N such as the Internet or a public line (including a modem and a relay station wired or wirelessly connected). It is connected to a personal computer 21 that can be used by a user as an external control device managed in the factory B.
  • the personal computer 21 is connected to a plurality of inkjet recording devices 22, 23, 24, and 25 owned by the user.
  • Information related to the operation including the operation status of the inkjet recording apparatuses 22, 23, 24, 25 (resting state, operating state, abnormal stop state, etc.) is transmitted from the personal computer 21 which is a communicable means at regular or irregular timings.
  • N is transmitted to the server 11 which is a means capable of recording data.
  • the personal computer 12 installed in the service station A used by the operator and the server 11 are connected, and the system operating on the personal computer 12 as the control device is an inkjet recording device 22, 23 in the user's production plant B. , 24, 25 can be grasped.
  • the inkjet recording devices 22, 23, 24, and 25 can be remotely monitored.
  • the system on the personal computer 12 operates the ink jet recording apparatus managed by the user's production factory B of the ink jet recording apparatus 22, 23, 24, 25. Status information is acquired from the network N, and it is specified that the inkjet recording apparatus 22 has stopped abnormally.
  • Information on the operation of the inkjet recording device is divided into the status where ink can be ejected normally, printing is stopped, ink is not ejected, status is abnormal, and operation cannot be performed due to an abnormality, etc.
  • the inkjet recording apparatus transmits information to the server by communicating with the external control apparatus (personal computer 21).
  • the system on the personal computer 12 selects an inkjet recording apparatus that can be used as an alternative machine from other inkjet recording apparatuses 23, 24, and 25 owned by the user's production factory B, displays an alternative method, and displays it to the operator. Notify you to operate.
  • the system on the personal computer 12 determines that the inkjet recording device 24 is in an inoperative state, and the device is inkjet recording. The operator is notified so that it can be used as an alternative device of the device 22.
  • To determine that the printer is in an inoperative state when the ink jet recording apparatus is not ejecting ink, when ink is ejected but the external control device cannot acquire information on the state of the ink jet recording apparatus It is.
  • An alternative to the inkjet recording device is to remove the inkjet recording device that has stopped abnormally from the production line, and install the inkjet recording device that has stopped abnormally when the device is not operating in the dormant state. Install it in the place where it was and start operating the equipment.
  • the system on the personal computer 12 can also acquire information unique to the apparatus (setting parameters that differ for each apparatus) and accumulated information inside the apparatus until an abnormality occurs, in addition to information on the inactive state or the operating state.
  • the accumulated information inside the apparatus is a parameter that varies depending on each operation of the ink jet recording apparatus, and includes the filter usage time, the pressure and viscosity of the ink in the apparatus.
  • an inkjet recording apparatus it is possible to infer that the apparatus becomes defective by analyzing the ink pressure and viscosity of the apparatus, which is cumulative information, and the usage time of each consumable. It is possible to notify a warning such as replacement or replenishment of consumables at the time of notification of alternative operation. As a result, the operation after replacement and the operation of the apparatus currently in operation can be stabilized, and the risk that the future inkjet recording apparatus will be abnormally stopped during operation can be reduced.
  • FIG. 2 is a process flow diagram of the inkjet recording apparatus maintenance system in the present embodiment.
  • step S10 operation information of the ink jet recording apparatus and accumulated information inside the ink jet recording apparatus are acquired.
  • step S11 it is determined from the operation information whether the ink jet recording apparatus is abnormal. If there is an abnormal device, the abnormal device information is notified in step S12, the alternative device is calculated and determined according to the operating state of the other inkjet recording device in step S13, and the alternative device is notified in step S14. If there is no abnormal device in step S11, a failure prediction diagnosis of the ink jet recording device is performed from the accumulated information of the ink jet recording device in step S15. If a failure is estimated, notification of the target ink jet recording device is issued in step S16. In step S17, an improvement method such as replacement or replenishment of consumables is calculated, and notification is given in step S18.
  • FIG. 3 is an example of an abnormality notification display screen of the ink jet recording apparatus on the personal computer 21 which is an external control device of the ink jet recording apparatus in the present embodiment.
  • the model, serial number, and operation state which are information for specifying the apparatus, are displayed. If there is an abnormal apparatus, the alternative apparatus is specified as information display of the alternative apparatus. Information such as model, serial number, and operation status is displayed.
  • the operation information of the ink jet recording apparatus is used to perform ink jet recording. Operate service to arrange replacement equipment. This makes it possible to shorten the production line stop time due to the abnormal stop of the user's ink jet recording apparatus.
  • FIG. 4 is a diagram showing a production line installation example of the user production factory B in the present embodiment.
  • the respective inkjet recording apparatuses 22, 23, 24, and 25 are installed in production lines L 1, L 2, L 3, and L 5 in the user's production factory B.
  • the production line L4 is a production line that does not use an inkjet recording apparatus.
  • each inkjet recording device 22, 23, 24, 25 is connected to the personal computer 21 of the user's production factory B.
  • FIG. 5 is an example of an operation schedule indicating a schedule for using each inkjet recording apparatus.
  • the time T2 when the abnormality occurred in the ink jet recording apparatus 22 is shown as the current time, and the time after the time T2 represents the usage time of the ink jet recording apparatus in the future.
  • the black band indicates the operating state U1
  • the hatched area indicates the abnormally stopped state U2
  • the white band indicates the non-operating state.
  • the ink jet recording apparatus 23 is in the operating state U1 from time T0 to time T4.
  • the ink jet recording apparatus 22 is in the operating state U1 from time T0 to time T2, but is in an abnormally stopped state U2 from time T2.
  • 25 use schedule information that is an operation schedule can be acquired. That is, the personal computer 21 has information on the use schedule that is the operation schedule of the ink jet recording apparatus, and is acquired by the system on the personal computer 12 via the server 11. Note that information on the use schedule, which is the operation schedule of the ink jet recording apparatus, may be provided on the server 11.
  • devices such as GPS capable of specifying the position are connected to the individual ink jet recording apparatuses 22, 23, 24, and 25, and the position information in the production factory B of the user is obtained. It is possible to obtain.
  • the system on the personal computer 12 selects an inkjet recording apparatus that can be used as an alternative machine from the inkjet recording apparatuses 23, 24, and 25 based on the information, and notifies the operator of an alternative method for the user. The operator notifies and instructs the customer or maintenance personnel.
  • the inkjet recording apparatus may not be installed like the production line L4, and depending on the product type, the inkjet recording apparatus 23 operating on the production line L2 may be moved to the production line L4 and used.
  • the inkjet recording apparatus 23 operating on the production line L2 may be moved to the production line L4 and used.
  • the inkjet recording device 23 is scheduled to operate from time T0 to time T4, so it cannot be used as an alternative device on the personal computer 12
  • the system determines.
  • the ink jet recording apparatus 25 can be used as an alternative machine from time T2 to time T3, but is determined to be unusable because it is scheduled to operate from time T3 to time T4.
  • the inkjet recording device 24 is not scheduled to operate from time T2 to time T4. Therefore, in the system on the personal computer 12, the inkjet recording device 24 is determined as an alternative to the inkjet recording device 22.
  • FIG. 6 is a processing flowchart of the inkjet recording apparatus maintenance system in the present embodiment. 6, steps having the same functions as those in FIG. 2 are denoted by the same reference numerals, and description thereof is omitted. 6 is different from FIG. 2 in that the position information and operation schedule information of the ink jet recording apparatus are acquired in step S20. If there is an abnormal device, the substitute device is calculated from the position information and the operation schedule information as described above in step S21, the substitute device is determined in step S22, and the substitute device is notified in step S14.
  • an operation service for arranging maintenance personnel who perform maintenance of the inkjet recording apparatus will be described. That is, the system on the personal computer 12 notifies the alternative method in the production factory B of the user of the inkjet recording apparatus, and arranges maintenance personnel at the user's production factory B for repair of the apparatus in which the defect has occurred.
  • the system on the personal computer 12 arranges the optimal maintenance personnel on the basis of the equipment that can identify the position of each maintenance personnel and the traveling schedule of each maintenance personnel. .
  • FIG. 7 is a diagram showing the relationship between the position of the maintenance staff and the distance between the user production factories in the present embodiment.
  • the maintenance staff closest to the user's production factory B is the maintenance staff S1.
  • the second closest maintenance personnel at the same distance from the user's production factory B are maintenance personnel S2 and S3.
  • the maintenance staff farthest from the user's production factory B is the maintenance staff S4.
  • Fig. 8 shows an example of the maintenance staff's patrol schedule.
  • the black band indicates the working state U3, and the hatched area indicates the moving state or the no-working state U4.
  • the maintenance worker S1 is in the working state U3 at another user at time T2 when the ink jet recording apparatus 22 enters the abnormal stop state U2.
  • Maintenance personnel S2, S3, and S4 are in a state of movement U4 or a state of no work at time T2.
  • the maintenance worker S1 is in the position closest to the user's production factory B, but the system on the personal computer 12 issues an arrangement instruction to the maintenance worker S1 because of the work state U3 through time T2. Absent.
  • the distance from the user's production factory B is the same, but the maintenance personnel S2 is the system on the personal computer 12 because there is no work state U3 at another user after the time T2 in the maintenance schedule of the maintenance personnel.
  • the maintenance worker S4 does not have a work state U3 at another user's site, but the maintenance worker S2 is closer to the user's production plant B than the maintenance worker S4. Become.
  • FIG. 9 is a processing flowchart of the inkjet recording apparatus maintenance system in the present embodiment.
  • a notification of request for maintenance personnel arrangement is confirmed in step S ⁇ b> 30, and a request for maintenance personnel arrangement is determined in step S ⁇ b> 31.
  • the location information of the user production factory is acquired in step S32
  • the location information of each maintenance worker is acquired in step S33
  • the patrol schedule information of each maintenance worker is acquired in step S34.
  • step S35 the optimum maintenance staff is calculated based on the distance between each maintenance staff and the user production factory.
  • step S36 the optimum maintenance staff is calculated according to the traveling schedule.
  • step S37 a comprehensive determination of the optimum maintenance staff is performed from the results of steps S35 and S36.
  • step S38 the optimum maintenance worker arrangement process determined in step S37 is performed.
  • step S39 the completion of the maintenance worker arrangement is notified.
  • FIG. 10 is an example of an arrangement information display screen for maintenance personnel of the inkjet recording apparatus in the external control apparatus in the present embodiment.
  • the presence or absence of completion of arrangement of maintenance personnel and the estimated time until the maintenance device arrives at the repair target are displayed. Further, the positional relationship between the maintenance staff and the repair target apparatus is displayed in a relative arrangement of the maintenance staff and the repair target apparatus. Moreover, you may display the information which identifies a maintenance worker.
  • the maintenance personnel when selecting maintenance personnel, in addition to information on maintenance personnel's location and information on maintenance personnel's action schedule, the maintenance personnel should be selected in consideration of information on after-service parts possessed by maintenance personnel. Make it possible.
  • a necessary replacement part is determined based on a defective state of the inkjet recording apparatus of a patrol destination user, and the corresponding part is used.
  • the maintenance staff when performing an operation to select maintenance personnel, the maintenance staff currently has information on the maintenance parts and information on the location, and sends them to the server from the mobile terminal owned by the maintenance personnel. , Operate using the information on the system.
  • This example describes an example in which a function is added to the server.
  • the system on the personal computer 12 can be installed in the server.
  • a system capable of operating to the user is installed in the server, and it is conceivable to operate without a personal computer.
  • the system in the server notifies the personal computer 12 of the contents of the operation, thereby enabling the operation.
  • by notifying the contents of the operation on the personal computer 21 on the user side it is possible to notify the contents of the operation directly to the user without an operator.
  • the personal computer 12 can be used even when it is impossible to replace the ink jet recording apparatus in the production factory of the user of the ink jet recording apparatus by arranging maintenance personnel when the ink jet recording apparatus is defective.
  • the above system makes it possible to arrange maintenance personnel. Further, it is possible to arrange maintenance personnel in the same manner even when information on the operation schedule of the inkjet apparatus in the production factory within the user of the inkjet recording apparatus in which a defect has occurred cannot be acquired.
  • the ink jet recording apparatus and the user's personal computer 21 communicate with each other.
  • the ink jet recording apparatus is connected to an external network without using the user's personal computer. If a configuration capable of direct communication is used, the same effect can be expected without the personal computer 21.
  • a device capable of specifying the position is connected to the user apparatus of the inkjet recording apparatus, and the position of the apparatus in the factory and the position of the user's production factory can be specified.
  • the system on the PC that notifies the operator can search the location information of the user to be operated from the registered information at the factory location of the user registered in advance. The same effect can be expected because maintenance personnel can be arranged.
  • the position information of the maintenance staff can be obtained from the equipment that can be identified by each maintenance staff when arranging the maintenance staff. Since the position information can be calculated from the patrol destination and the patrol time in the patrol schedule of maintenance personnel managed in advance at each service station, the same effect can be expected.
  • this invention is not limited to the above-mentioned Example, Various modifications are included.
  • the above-described embodiments have been described in detail for easy understanding of the present invention, and are not necessarily limited to those having all the configurations described.
  • a part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment.
  • each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit.
  • Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor.
  • Information such as programs, tables, and files for realizing each function can be stored in a recording device such as a memory, a hard disk, an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.
  • control lines and information lines indicate what is considered necessary for the explanation, and not all the control lines and information lines on the product are necessarily shown. Actually, it may be considered that almost all the components are connected to each other.

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Abstract

L'objectif de la présente invention est de fournir un système de dispositif d'impression à jet d'encre qui permet de réduire la durée pendant laquelle une ligne de production est arrêtée en raison d'un arrêt d'anomalie lorsqu'un dispositif d'impression à jet d'encre a subi une anomalie. Afin d'atteindre ce qui précède, un système de dispositif d'impression à jet d'encre comprend : une pluralité de dispositifs d'impression à jet d'encre ; un moyen capable de communiquer des informations concernant le fonctionnement des dispositifs d'impression à jet d'encre ; un moyen capable d'enregistrer des données et étant connecté par l'intermédiaire d'un réseau aux moyens capables de communiquer ; et un dispositif de calcul ayant un système capable d'identifier un dispositif qui est dans un état non opérationnel à partir des informations concernant le fonctionnement des dispositifs d'impression à jet d'encre, et étant connecté aux moyens capables d'enregistrer. Le système de dispositif d'impression à jet d'encre est configuré de telle sorte que : le système du dispositif de calcul détermine un dispositif disponible pour une utilisation en tant que machine de remplacement sur la base des informations concernant le fonctionnement des dispositifs d'impression à jet d'encre, et fournit des informations concernant le remplacement du dispositif d'impression à jet d'encre qui est dans un état non opérationnel et un dispositif d'impression à jet d'encre qui s'est arrêté en raison d'une anomalie.
PCT/JP2016/078804 2016-09-29 2016-09-29 Système de dispositif d'impression à jet d'encre et écran d'affichage de dispositif de commande externe utilisé à cet effet Ceased WO2018061142A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2018541804A JPWO2018061142A1 (ja) 2016-09-29 2016-09-29 インクジェット記録装置システム及びそれに用いる外部制御装置の表示画面
PCT/JP2016/078804 WO2018061142A1 (fr) 2016-09-29 2016-09-29 Système de dispositif d'impression à jet d'encre et écran d'affichage de dispositif de commande externe utilisé à cet effet

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PCT/JP2016/078804 WO2018061142A1 (fr) 2016-09-29 2016-09-29 Système de dispositif d'impression à jet d'encre et écran d'affichage de dispositif de commande externe utilisé à cet effet

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JP2019211940A (ja) * 2018-06-04 2019-12-12 コニカミノルタ株式会社 メンテナンスシステム及びメンテナンス方法
CN112243503A (zh) * 2018-06-11 2021-01-19 株式会社日立产机系统 喷墨记录装置管理系统和喷墨记录装置
JP2021157593A (ja) * 2020-03-27 2021-10-07 ブラザー工業株式会社 記録システム

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JP2003050685A (ja) * 2001-08-03 2003-02-21 Canon Inc ネットワークシステム、印刷管理装置、情報処理装置、及びそのプリント管理方法
JP2004110496A (ja) * 2002-09-19 2004-04-08 Seiko Epson Corp サービスマン管理システム
JP2004295717A (ja) * 2003-03-28 2004-10-21 Hitachi Ltd 保守員派遣システム

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US5757648A (en) * 1996-09-12 1998-05-26 Nakamura; Kaoru Machine tool control system
JP2006065803A (ja) * 2004-08-30 2006-03-09 Canon Inc 情報処理装置及びその制御方法、プログラム

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Publication number Priority date Publication date Assignee Title
JP2003050685A (ja) * 2001-08-03 2003-02-21 Canon Inc ネットワークシステム、印刷管理装置、情報処理装置、及びそのプリント管理方法
JP2004110496A (ja) * 2002-09-19 2004-04-08 Seiko Epson Corp サービスマン管理システム
JP2004295717A (ja) * 2003-03-28 2004-10-21 Hitachi Ltd 保守員派遣システム

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2019211940A (ja) * 2018-06-04 2019-12-12 コニカミノルタ株式会社 メンテナンスシステム及びメンテナンス方法
CN112243503A (zh) * 2018-06-11 2021-01-19 株式会社日立产机系统 喷墨记录装置管理系统和喷墨记录装置
JP2021157593A (ja) * 2020-03-27 2021-10-07 ブラザー工業株式会社 記録システム
JP7472591B2 (ja) 2020-03-27 2024-04-23 ブラザー工業株式会社 記録システム

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