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WO2014047461A3 - Systems and methods for workflow automation - Google Patents

Systems and methods for workflow automation Download PDF

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Publication number
WO2014047461A3
WO2014047461A3 PCT/US2013/060967 US2013060967W WO2014047461A3 WO 2014047461 A3 WO2014047461 A3 WO 2014047461A3 US 2013060967 W US2013060967 W US 2013060967W WO 2014047461 A3 WO2014047461 A3 WO 2014047461A3
Authority
WO
WIPO (PCT)
Prior art keywords
tasks
completion
systems
methods
ticket
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2013/060967
Other languages
French (fr)
Other versions
WO2014047461A2 (en
Inventor
Morton WENDELL
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of WO2014047461A2 publication Critical patent/WO2014047461A2/en
Publication of WO2014047461A3 publication Critical patent/WO2014047461A3/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0633—Workflow analysis

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Educational Administration (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Systems and methods for workflow automation may be provided incorporating several functions including but not limited to management, communication, interoperability, and systematic workflow and resource management. When one or more tasks are to be completed, a ticket may be created including categorized tasks, each having a due date for completion and an assigned priority. As users perform tasks related to a ticket, a system for workflow automation may process and present statistics related to completion of the tasks, including but not limited to, time to completion, number of contacts to complete, and/or type(s) of contacts needed to complete. Systems and methods also may provide for auto-reprioritization, auto-routing and/or reassignment of tasks or tickets utilizing a team workload allocation algorithm and criteria including but not limited to workload, availability, expertise, familiarity with other users assigned to the ticket, as well as time-to-completion associated with different users of the system.
PCT/US2013/060967 2012-09-20 2013-09-20 Systems and methods for workflow automation Ceased WO2014047461A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US201261703636P 2012-09-20 2012-09-20
US61/703,636 2012-09-20
US14/031,937 2013-09-19
US14/031,937 US20140081691A1 (en) 2012-09-20 2013-09-19 Systems and methods for workflow automation

Publications (2)

Publication Number Publication Date
WO2014047461A2 WO2014047461A2 (en) 2014-03-27
WO2014047461A3 true WO2014047461A3 (en) 2014-05-08

Family

ID=50275391

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2013/060967 Ceased WO2014047461A2 (en) 2012-09-20 2013-09-20 Systems and methods for workflow automation

Country Status (2)

Country Link
US (1) US20140081691A1 (en)
WO (1) WO2014047461A2 (en)

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US9989958B2 (en) 2013-05-09 2018-06-05 Rockwell Automation Technologies, Inc. Using cloud-based data for virtualization of an industrial automation environment
US9438648B2 (en) 2013-05-09 2016-09-06 Rockwell Automation Technologies, Inc. Industrial data analytics in a cloud platform
US9703902B2 (en) 2013-05-09 2017-07-11 Rockwell Automation Technologies, Inc. Using cloud-based data for industrial simulation
US9786197B2 (en) 2013-05-09 2017-10-10 Rockwell Automation Technologies, Inc. Using cloud-based data to facilitate enhancing performance in connection with an industrial automation system
US20150095092A1 (en) * 2013-09-28 2015-04-02 Medikundam Praveen Legal workflow management system
US20150199641A1 (en) * 2014-01-16 2015-07-16 Intelligrated Headquarters Llc Labor Distribution Management Using Dynamic State Indicators
US10755220B2 (en) * 2014-03-17 2020-08-25 International Business Machines Corporation Service level agreement impact modeling for service engagement
US9413707B2 (en) * 2014-04-11 2016-08-09 ACR Development, Inc. Automated user task management
US8942727B1 (en) 2014-04-11 2015-01-27 ACR Development, Inc. User Location Tracking
US10049332B2 (en) 2015-03-11 2018-08-14 Accenture Global Services Limited Queuing tasks in a computer system based on evaluating queue information and capability information of resources against a set of rules
US11243505B2 (en) 2015-03-16 2022-02-08 Rockwell Automation Technologies, Inc. Cloud-based analytics for industrial automation
US10496061B2 (en) 2015-03-16 2019-12-03 Rockwell Automation Technologies, Inc. Modeling of an industrial automation environment in the cloud
US11042131B2 (en) 2015-03-16 2021-06-22 Rockwell Automation Technologies, Inc. Backup of an industrial automation plant in the cloud
US11513477B2 (en) 2015-03-16 2022-11-29 Rockwell Automation Technologies, Inc. Cloud-based industrial controller
JP2017021628A (en) * 2015-07-13 2017-01-26 富士ゼロックス株式会社 Work support device and work support program
US10432548B2 (en) 2015-07-31 2019-10-01 Hewlett Packard Enterprise Development Lp Workload deployment in computing networks
CN106485390A (en) * 2015-09-01 2017-03-08 北京奇虎科技有限公司 The generation method of examination ＆ approval stream and device
MY198968A (en) * 2017-06-13 2023-10-05 Sales Candy Int Sdn Bhd A system and method for management of a task
US11347375B2 (en) * 2018-03-21 2022-05-31 Atlassian Pty Ltd. Digital task management using an intermediary single-account issue inbox system
US11157845B2 (en) 2018-03-30 2021-10-26 At&T Intellectual Property I, L.P. Deviations from workflows associated with physical items
JP2019191675A (en) * 2018-04-19 2019-10-31 セイコーエプソン株式会社 Transmissive head mounted display apparatus, support system, display control method, and computer program
US10778838B2 (en) * 2018-12-11 2020-09-15 Nextiva, Inc. System and method of capturing, tracking, composing, analyzing and automating analog and digital interactions
US10846111B2 (en) * 2018-12-18 2020-11-24 Servicenow, Inc. Customer service management
US11372696B2 (en) 2019-05-30 2022-06-28 Apple Inc. Siri reminders found in apps
US20210182701A1 (en) * 2019-12-17 2021-06-17 Accenture Global Solutions Limited Virtual data scientist with prescriptive analytics
US11563653B2 (en) * 2021-05-07 2023-01-24 Sap Se Microservices for assessing client experience in incident management
US12314877B2 (en) * 2021-06-29 2025-05-27 Jasci LLC Systems and methods for autonomous labor intelligent dynamic assignment
EP4530944A1 (en) * 2023-09-27 2025-04-02 Atos France Method and apparatus for assigning tickets to agents
US20250356315A1 (en) * 2024-05-19 2025-11-20 Charles Polanco Integrated Real-Time Issue Reporting and AI-Enhanced Communication Platform for Product Management

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US20070005654A1 (en) * 2005-05-20 2007-01-04 Avichai Schachar Systems and methods for analyzing relationships between entities
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Patent Citations (9)

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US20050246216A1 (en) * 2004-04-14 2005-11-03 Rosen Earl Iii Systems and methods for managing information at various levels
US20060095915A1 (en) * 2004-10-14 2006-05-04 Gene Clater System and method for process automation and enforcement
US20060282302A1 (en) * 2005-04-28 2006-12-14 Anwar Hussain System and method for managing healthcare work flow
US20070005654A1 (en) * 2005-05-20 2007-01-04 Avichai Schachar Systems and methods for analyzing relationships between entities
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US20120209650A1 (en) * 2011-02-11 2012-08-16 Avaya Inc. Context-based mobile activity assistant

Also Published As

Publication number Publication date
WO2014047461A2 (en) 2014-03-27
US20140081691A1 (en) 2014-03-20

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