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WO2010060013A2 - Systèmes et procédés de prise en charge de conférences téléphoniques - Google Patents

Systèmes et procédés de prise en charge de conférences téléphoniques Download PDF

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Publication number
WO2010060013A2
WO2010060013A2 PCT/US2009/065470 US2009065470W WO2010060013A2 WO 2010060013 A2 WO2010060013 A2 WO 2010060013A2 US 2009065470 W US2009065470 W US 2009065470W WO 2010060013 A2 WO2010060013 A2 WO 2010060013A2
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WO
WIPO (PCT)
Prior art keywords
call
conference
clid
telephone
caller
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2009/065470
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English (en)
Other versions
WO2010060013A3 (fr
Inventor
Kenneth Muir Brickley
Miles Jefcoate Valentine
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Zeacom Inc
Original Assignee
Zeacom Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Zeacom Inc filed Critical Zeacom Inc
Publication of WO2010060013A2 publication Critical patent/WO2010060013A2/fr
Publication of WO2010060013A3 publication Critical patent/WO2010060013A3/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities

Definitions

  • the present disclosure relates to systems and methods for handling telephone conference calls, such as a telephone conference call where the conference bridge is hosted in and has been initiated from a wireless phone system.
  • Conference Info a dial-in telephone number, access number, and personal identification number or PIN (hereinafter also generally referred to as "Conference Info") are provided to the participants for security reasons and to ensure the callers are joining the correct conference call.
  • the Conference Info must be written down or placed to memory for later recollection when joining the conference call.
  • Exemplary methods and systems for handling telephone conference calls, such as a telephone conference call where the conference bridge is hosted in and has been initiated from a wireless phone system.
  • Exemplary methods and systems may include matching a caller ID of an inbound call against a list of people who've been invited to attend a conference call. If there is a match, the caller may then be provided with the option to receive dial-in instructions and/or be directly connected to the conference call.
  • Exemplary embodiments of methods and systems are disclosed in which participants may be automatically logged into a conference call, e.g., without needing to having a dial-in number or PIN, by calling a mobile phone of any of the other conference participants of the same conference call.
  • the caller's telephone number may be recognized as being a nominated conference participant such that when the caller calls any of the other conference participants from a phone number which is associated with the caller in the host's mobile phone, the caller may then be provided with instant and automatic access to the Conference Info.
  • CLID calling line identification
  • the caller may be able to connect directly to the conference call without having to make a second phone call.
  • FIG. 1 is a process flow diagram illustrating an exemplary method for handling a telephone conference call, and illustrating various steps or process undertaken when completing a call to the Conference Originator's cellular phone or to any conference Participant on the same mobile network as the Originator, according to an exemplary embodiment of the present disclosure;
  • FIG. 2 is a topography diagram illustrating an exemplary call flow process that may occur with the method shown in FIG. 1 , where the arrow from the Interceptor to the Conference Originator represents a call in to the Conference Originator's cellular phone;
  • FIG. 3 is a topography diagram illustrating an exemplary call flow process that may occur with the method shown in FIG. 1 , where the arrow from the Interceptor to the Conference Participant represents a call from one Participant to another Participant for the Conference Info and where the Participant receiving the call is on the same mobile network as the Originator;
  • FIG. 4 is a process flow diagram illustrating another exemplary method for handling a telephone conference, and illustrating various steps, operations, or processes undertaken when one Participant calls another Participant for the Conference Info and the Participant receiving the call is not on the same mobile network as the Originator, according to an exemplary embodiment of the present disclosure;
  • FIG. 5 is a topography diagram illustrating an exemplary call flow process that may occur with the method shown in FIG. 4, where the Participant receiving the call is not on the same mobile network as the Participant making the call and the Participant is placing the call from a landline telephone; and
  • FIG. 6 is a process flow diagram illustrating another exemplary method for handling a telephone conference call, and illustrating various steps, operations, or processes undertaken when the "Interceptor" is not available and a Participant calls the cellular phone of the Conference Originator, according to an exemplary embodiment of the present disclosure.
  • Exemplary methods and systems may include matching a caller ID of an inbound call against a list of people ⁇ e.g., real-time list, etc.) who've been invited to attend a conference call. If there is a match, the caller may then be provided with the option to receive dial-in instructions and/or be directly connected to the conference call.
  • Exemplary embodiments of methods and systems are disclosed in which participants may be automatically logged into a conference call, e.g., without needing a dial-in number or PIN, by calling a mobile phone of any of the other conference participants of the same conference call.
  • the caller's telephone number may be recognized as being a nominated conference participant such that when the caller calls any of the other conference participants from a phone number which is associated with the caller in the host's mobile phone, the caller may then be provided with instant and automatic access to the Conference Info.
  • the caller may be able to connect directly to the conference call without having to make a second phone call.
  • participant may be prompted to announce themselves the first time they enter the service, but on the second and subsequent use of the system their name will be retrieved from the Conference Service database and their phone number will be displayed on the host's Conference Dashboard for notification and security measures.
  • the host may be able to mute, drop, hold, and/or have private conversations with the new participant through the mobile dashboard application.
  • some embodiments may include the interceptor being configured to also prompt the conference host so that the conference host may view on his/her cellular phone the inbound call and have the option to either push the conference details to that caller while either answering or ignoring the call, or join the incoming call to the conference bridge.
  • FIG. 1 illustrates a process flow diagram illustrating an exemplary method for handling a telephone conference call, such as a telephone conference call where the conference bridge is hosted in and has been initiated from a wireless phone system.
  • FIG. 1 illustrates various steps, operations, or processes for carrying out the illustrated method when completing a call to the Conference Originator's cell phone or to any conference Participant on the same mobile network as the Originator.
  • FIG. 4 illustrates various steps, operations, or processes of a method that may be implemented in those situations in which one Participant calls another Participant for the Conference Info and the Participant receiving the call is not on the same mobile network as the Originator.
  • the Participant places a call to the cellular phone of the conference host (also referred to herein as "Originator");
  • the call information is intercepted by the system; 3.
  • a "look up" is performed against the Conference System to see if the participant caller's CLID (calling line identification) is anywhere to be found in an upcoming scheduled conference call. This listing ⁇ e.g., real time list, etc.) is kept up to date through communication through the data connection on the cellular phone with the central conferencing server. If there is no match found for the caller's CLID, then the call is completed like any another call;
  • Conference Info reminder ⁇ e.g., a dial-in telephone number, access number, PIN, etc.
  • two possible methods for providing the Conference Info reminder include: i. If the Participant is calling from a mobile phone, the Conference Info reminder may be automatically sent, such as via Short Messages Service (SMS - which is a communications protocol allowing the interchange of short text messages between mobile telephone devices) or via another suitable method. ii. If the Participant is calling from a landline telephone, the Conference Info reminder may be provided orally to the Participant via the speaker or ear piece of the landline telephone, such as by using means for converting text to speech ⁇ e.g., via software, etc.).
  • SMS Short Messages Service
  • the Conference Info reminder may be provided orally to the Participant via the speaker or ear piece of the landline telephone, such as by using means for converting text to speech ⁇ e.g., via software, etc.).
  • the Participant and/or the Conference Originator, depending on preference settings of the Originator can elect to carry out both option 5 (to complete the call to the Conference Originator) and option 7 (to receive a reminder with the Conference Info).
  • option 5 to complete the call to the Conference Originator
  • option 7 to receive a reminder with the Conference Info.
  • the Participant's call may be completed like any normal call.
  • the Participant has selected to receive the Conference Info (option 7)
  • the call may be terminated without disturbing or without connecting through to the Conference Originator's phone.
  • FIG. 2 illustrates a topography diagram illustrating an exemplary call flow process that may occur with the method illustrated in FIG. 1.
  • the arrow from the Interceptor to the Conference Originator represents the call in to the Conference Originator's cellular phone.
  • FIG. 3 is a topography diagram also illustrating a call flow process that may occur with the method illustrated in FIG. 1.
  • the arrow from the Interceptor to the Conference Participant represents the call from one Participant to another Participant for the Conference Info. In this example, the Participant receiving the call is on the same mobile network as the Conference Originator.
  • FIG. 4 is a process flow diagram illustrating another exemplary method for handling a telephone conference, such as a telephone conference call where the conference bridge is hosted in and has been initiated from a wireless phone system.
  • FIG. 4 illustrates various steps, operations, or processes for carrying out the illustrated method when one Participant calls another Participant for the Conference Info and the Participant receiving the call is not on the same mobile network as the Originator.
  • the Participant places a call to the cellular phone of another conference participant (also referred to herein as "Participant B") where Participant B is not on the same mobile network as the Conference Originator.
  • Participant B's mobile phone will either be in a state of Available or Unavailable. 3. If Participant B's mobile phone is Unavailable, then the call will be diverted to Voicemail as per normal operation and no additional functionality will be enabled.
  • the incoming caller information ⁇ e.g., CLID
  • a mobile phone application ⁇ e.g., software, firmware, etc.
  • This mobile application will take the incoming call information and perform:
  • the call is completed like any another call, e.g., phone rings and is either answered or the call is diverted to voice mail.
  • Participant caller and/or Participant B depending on preference settings of Participant B are prompted with the options #8, #9, #10, or #1 1.
  • Participant B may be provided with a notification on Participant B's phone with the option to answer the call or push the caller into option #8, #9, #10, or #1 1 listed below.
  • the calling Participant may be able to respond to the options #8, #9, #10, or #1 1 with Dual- Tone Multi-Frequency (DTMF) tones.
  • DTMF Dual- Tone Multi-Frequency
  • the caller may be provided with an option to complete the call to the Participant B.
  • the caller may be provided with an option to join the conference call.
  • the caller may be provided with an option to receive a reminder with Conference Info ⁇ e.g., a dial-in telephone number, access number, PIN, etc.): a.
  • a Participant selects to receive the Conference Info reminder, two possible methods for providing the Conference Info reminder include: i. If the Participant is calling from a mobile phone, the Conference Info reminder may be automatically sent, such as via Short Messages Service (SMS) or other suitable method. ii. If the Participant is calling from a landline telephone, the Conference Info reminder may be provided orally to the Participant via the speaker or ear piece of the landline telephone, such as by using means for converting text to speech ⁇ e.g., via software, etc.).
  • SMS Short Messages Service
  • the Participant and/or the Participant B, depending on preference settings of the Participant B) can elect to carry out both option 8 (to complete the call to the Participant B) and option 10 (to receive a reminder with the Conference Info).
  • option 8 to complete the call to the Participant B
  • option 10 to receive a reminder with the Conference Info.
  • the Participant's call may be completed like any normal call.
  • the call may be terminated without disturbing or without connecting through to the Participant B's phone.
  • FIG. 5 is a topography diagram illustrating an exemplary call flow process that may occur with the method shown in FIG. 4.
  • the Participant receiving the call (as represented by the dashed arrow pointing downward) is not on the same mobile network as the Participant making the call (as represented by the image of a landline phone from which originates the dashed arrow pointing upward).
  • this example includes a Participant placing the call from a landline telephone ⁇ e.g., PSTN - Public Switched Telephone Network), and another Participant that receives the call on a Verizon wireless handset.
  • a landline telephone ⁇ e.g., PSTN - Public Switched Telephone Network
  • FIG. 6 there is illustrated a process flow diagram illustrating another exemplary method for handling a telephone conference call.
  • FIG. 6 illustrates various steps, operations, or processes that may be undertaken when an "Interceptor" is not available and a Participant calls the cellular phone of the Conference Originator.
  • the Originator's mobile phone will either be in a state of Available ⁇ e.g., mobile phone is turned on and the phone rings) or Unavailable ⁇ e.g., the Originator's phone is set to Divert All Calls, Divert Busy Calls, or DIVERT if call is unanswered).
  • the incoming caller information (e.g., CLID) will be caught or acquired, for example, by a mobile phone application ⁇ e.g., software, firmware, etc.) that may be residing or located on the Originator's "smart" mobile phone.
  • This mobile application will take the incoming call information and perform:
  • the call is completed like any another call, e.g., phone rings and is either answered or the call is diverted to voice mail.
  • the Participants are prompted with the options #9, #10, #1 1 , or #12.
  • the calling Participant may be able to respond to the options #9, #10, #1 1 , or #12, for example, with Dual-Tone Multi- Frequency (DTMF) tones.
  • DTMF Dual-Tone Multi- Frequency
  • the caller may be provided with an option to complete the call to the Conference Originator.
  • the caller may be provided with an option to join the conference call.
  • the caller may be provided with an option to receive a reminder with Conference Info ⁇ e.g., a dial-in telephone number, access number, PIN, etc.).
  • a Participant selects to receive the Conference Info reminder, two possible methods for providing the Conference Info reminder include: i. If the Participant is calling from a mobile phone, the Conference Info reminder may be automatically sent, such as via Short Messages Service (SMS) or via another suitable method. ii. If the Participant is calling from a landline telephone, the Conference Info reminder may be provided orally to the Participant via the speaker or ear piece of the landline telephone, such as by using means for converting text to speech ⁇ e.g., via software, etc.).
  • SMS Short Messages Service
  • participant caller and/or the Conference Originator, depending on preference settings of the Conference Originator
  • option 9 to complete the call to the Conference
  • the Participant selects to have the call completed through to the Conference Originator (option 9) (whether or not they have selected to receive the Conference Info), the Participant's call may be completed like any normal call. Likewise, if the Participant has selected to receive the Conference Info (option 1 1 ), the call may be terminated without disturbing or without connecting through to the Conference
  • Example embodiments are provided so that this disclosure will be thorough, and will fully convey the scope to those who are skilled in the art. Numerous specific details are set forth such as examples of specific components, devices, and methods, to provide a thorough understanding of embodiments of the present disclosure. It will be apparent to those skilled in the art that specific details need not be employed, that example embodiments may be embodied in many different forms and that neither should be construed to limit the scope of the disclosure. In some example embodiments, well-known processes, well-known device structures, and well-known technologies are not described in detail.
  • first, second, third, etc. may be used herein to describe various elements, components, regions, layers and/or sections, these elements, components, regions, layers and/or sections should not be limited by these terms. These terms may be only used to distinguish one element, component, region, layer or section from another region, layer or section. Terms such as “first,” “second,” and other numerical terms when used herein do not imply a sequence or order unless clearly indicated by the context. Thus, a first element, component, region, layer or section discussed below could be termed a second element, component, region, layer or section without departing from the teachings of the example embodiments.

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

On décrit ici divers modes de réalisation illustratifs de procédés et de systèmes destinés à la prise en charge de conférences téléphoniques, par exemple une conférence téléphonique où le pont de téléconférence est hébergé au sein d’un système de téléphonie sans fil d’où il émane. Entre autres procédés et systèmes illustratifs, on peut citer la mise en correspondance d’un identifiant d’appelant d’un appel entrant avec une liste de personnes qui ont été invitées à participer à une conférence téléphonique. S’il y a correspondance, on peut proposer à l’appelant le choix de recevoir des instructions de composition du numéro d’accès et / ou d’être directement mis en relation avec la conférence téléphonique. On décrit des modes de réalisation illustratifs de procédés et de systèmes où des participants peuvent être automatiquement admis dans une conférence téléphonique, par ex. sans avoir besoin d’un numéro d’accès ou d’un PIN, en appelant le téléphone mobile de l’un quelconque des autres participants à la même conférence téléphonique. Dans les procédés et les systèmes illustratifs, le numéro de téléphone (CLID) de l’appelant peut être reconnu comme étant un participant désigné à la conférence, de telle sorte que, lorsque l’appelant appelle l’un quelconque des autres participants à la conférence à partir d’un numéro de téléphone qui est associé à l’appelant dans le téléphone mobile de l’hôte, l’appelant puisse bénéficier d’un accès instantané et automatique aux informations relatives à la conférence. Dans certains cas par ex. lorsque l’appelant appelle soit le numéro de mobile de l’hôte, soit le numéro de mobile d’un autre participant qui se trouve sur le même réseau sans fil que l’hôte), l’appelant a la possibilité de se connecter directement à la conférence téléphonique sans avoir à passer un deuxième appel téléphonique.
PCT/US2009/065470 2008-11-24 2009-11-23 Systèmes et procédés de prise en charge de conférences téléphoniques Ceased WO2010060013A2 (fr)

Applications Claiming Priority (2)

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US11725608P 2008-11-24 2008-11-24
US61/117,256 2008-11-24

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WO2010060013A3 WO2010060013A3 (fr) 2010-08-26

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Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103024222A (zh) * 2012-12-11 2013-04-03 广东欧珀移动通信有限公司 一种基于手机的多方通话召集方法
US8542810B2 (en) 2011-03-21 2013-09-24 Microsoft Corporation Automatic rejoining of conferences
CN103813035A (zh) * 2012-11-14 2014-05-21 中兴通讯股份有限公司 会议接入方法及装置
GB2531656A (en) * 2014-10-20 2016-04-27 Voxygen Ltd Conference calls
US10904392B2 (en) 2016-08-01 2021-01-26 Youmail, Inc. System and method for facilitating setup and joining of conference calls

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030156697A1 (en) * 2002-02-15 2003-08-21 Svercek John C. System and method to establish an on-demand expanded conference call for participants in an active two-party or three-way call
GB0303080D0 (en) * 2003-02-11 2003-03-19 Mobix Holdings Ltd Conference call facility
US20040170265A1 (en) * 2003-02-27 2004-09-02 Benco David S. Conference call security
US7894805B2 (en) * 2005-08-31 2011-02-22 Research In Motion Limited System and method for connecting to an audio conference service using a mobile communications device

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8542810B2 (en) 2011-03-21 2013-09-24 Microsoft Corporation Automatic rejoining of conferences
CN103813035A (zh) * 2012-11-14 2014-05-21 中兴通讯股份有限公司 会议接入方法及装置
RU2642483C2 (ru) * 2012-11-14 2018-01-25 ЗетТиИ Корпорейшн Способ и устройство для доступа к конференции
CN103024222A (zh) * 2012-12-11 2013-04-03 广东欧珀移动通信有限公司 一种基于手机的多方通话召集方法
GB2531656A (en) * 2014-10-20 2016-04-27 Voxygen Ltd Conference calls
US10904392B2 (en) 2016-08-01 2021-01-26 Youmail, Inc. System and method for facilitating setup and joining of conference calls
US11606464B2 (en) 2016-08-01 2023-03-14 Youmail, Inc. System and method for facilitating setup and joining of conference calls

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