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WO2008067757A1 - Procédé, système et serveur d'applications de traitement de service - Google Patents

Procédé, système et serveur d'applications de traitement de service Download PDF

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Publication number
WO2008067757A1
WO2008067757A1 PCT/CN2007/071162 CN2007071162W WO2008067757A1 WO 2008067757 A1 WO2008067757 A1 WO 2008067757A1 CN 2007071162 W CN2007071162 W CN 2007071162W WO 2008067757 A1 WO2008067757 A1 WO 2008067757A1
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WO
WIPO (PCT)
Prior art keywords
service
user agent
parameter
participant
agent capability
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2007/071162
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English (en)
Chinese (zh)
Inventor
Youzhu Shi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Huawei Technologies Co Ltd
Original Assignee
Huawei Technologies Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CN2007101080751A external-priority patent/CN101197877B/zh
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Publication of WO2008067757A1 publication Critical patent/WO2008067757A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers

Definitions

  • the present invention relates to the field of communications, and in particular, to a service processing method, system, and application server. Background technique
  • NGN Next Generation Network
  • SIP Session Initiation Protocol
  • IMS Internet Multimedia Subsystem
  • 3GPP 3rd Generation Partnership Project
  • 3rd Generation 3rd Generation
  • IMS networks Many of the services provided in traditional telecommunication networks can also be provided by IMS networks, such as call hold and call waiting services.
  • Call hold means that if user A subscribes to the call hold service, when user A makes a call with user B, if user A needs to suspend the call temporarily, but the call may be resumed after a short time, the user A does not need to end the call, but just press the button to enter the call hold state, then user B will hear the call hold tone played by user A, for example, "You are in the call hold state, if you need to continue talking with the other party, please do not Hang up the phone", when user A can continue to talk with user B, press the button again to resume the call.
  • Call waiting means that if user A signs up for call waiting service, user A is working with user B.
  • user C tries to establish a call connection with user A. Then A user will hear the prompt tone of the system, indicating that another user is currently calling the local machine. If user A cannot temporarily answer the call of user C, but If you can answer the call in a short time, user A can press button to let user C enter the call waiting state. At this time, user C will hear the call waiting tone played by the system, for example, "You are in the call waiting state, if you need to continue calling the other party, Do not hang up the phone. When User A can answer the call from User C, press to select the answering call.
  • the embodiment of the invention provides a service processing method, system and an application server, which can save network resources.
  • a service processing method includes: acquiring a user agent capability parameter of a service participant; determining, according to the user agent capability parameter, whether the service participant is an automatic answering device, and if yes, partially rejecting or rejecting all of the automatic answering device Business participation by business participants.
  • An application server comprising: an obtaining unit, a determining unit, and a processing unit; the obtaining unit is configured to obtain a user agent capability parameter of the service participant; the determining unit is connected to the acquiring unit, and configured to determine according to the parameter Whether the service participant is an automatic answering device; the processing unit is connected to the determining unit, and is configured to partially reject or reject all when the determining result of the determining unit is that the service participant is an automatic answering device The business in which the business participants of the automatic answering device participate.
  • a service processing method includes: receiving, by a network element, a session initiation protocol message from a user terminal; when the user initiation capability parameter is not carried in the session initiation protocol message, the network element generates a user agent capability parameter, and the The user agent capability parameter is sent in the session initiation protocol message; the application server performs service processing according to the user agent parameter in the session initiation protocol message.
  • a service processing system includes: a network element and an application server connected thereto, where the network element includes: a parameter generating unit, configured to generate, when a session initiation protocol message received by the network element does not carry a user agent capability parameter User agent capability parameter;
  • a parameter adding unit connected to the parameter generating unit, configured to use the user agent capability parameter And the session initiation protocol message received by the network element is sent;
  • the application server is configured to perform service processing according to the user agent parameter in the received session initiation protocol message.
  • the user agent capability parameter of the service participant is firstly used to determine whether the service participant is an automatic answering device, and if the automatic answering device is not, the service information is not sent, so that the service processing method can be effective. Save network resources.
  • FIG. 1 is a flowchart of a service processing method according to an embodiment of the present invention.
  • FIG. 2 is a flowchart of a service processing method according to Embodiment 1 of the present invention.
  • FIG. 3 is a flowchart of a service processing method according to Embodiment 2 of the present invention.
  • FIG. 5 is a schematic diagram of an embodiment of an application server according to an embodiment of the present invention.
  • FIG. 6 is a schematic block diagram of a service processing system according to an embodiment of the present invention.
  • the flow of the business processing method includes:
  • the application server obtains the SIP user agent capability parameter of the service participant.
  • the SIP user agent capability parameter refers to the attribute of a sender or receiver, and indicates the ability to generate or process a special type of message content, which can be obtained by the AS from a network element that stores user capabilities, such as a device management server (DMS, Device Management Server). ) or Client Provisioning Server (CPS), which is also available from the user terminal. For example, it is obtained from the SIP message sent by the user terminal, for example, from the SIP message, Contact, Accept-Contact. User-Agent. P-Asserted-Identity, etc., and the Request-URL session description (Session Description) in the SIP message request line. Obtained in the SIP message body.
  • DMS device management server
  • CPS Client Provisioning Server
  • the method for obtaining the user proxy capability parameter may be obtained by the application server directly from the network element storing the user capability or in the SIP message, or may be obtained indirectly from the SIP message. For example, by analyzing the content of the calling or called identifier in the SIP message, the user agent capability parameter is obtained.
  • the application server can obtain the SIP user agent capability parameters of all service participants, or only the SIP user agent capabilities of the service participants whose capabilities affect the service application, such as signing a call.
  • step 102 Determine whether the service participant is an automatic answering device. If yes, go to step 103. If no, go to step 104.
  • the AS receives a SIP communication request that includes or triggers a service request, and determines whether the service participant is an automatic answering device.
  • the SIP communication request including the service request means that the communication request includes a service request, and the SIP communication request for initiating the service request means that the communication request can trigger a service to be requested.
  • the auto answering device can be a voicemail server, a conference server, an interactive voice response (IVR), a recording device, a fax machine, a focus device that mixes media for all calls to the same endpoint, a streaming server, an IP TV (IPTV) a content server, a media resource server, a push-to-talk over cellular server (PoC), etc., and the method for determining includes: determining a value of a SIP user agent capability parameter, and if it is automata, isfocus, etc.,
  • the automatic answering device it can be understood that the automatic answering device can be judged according to the meaning of the value agreed in advance.
  • the corresponding processing includes the business application part of the automatic answering device being rejected and completely rejected, and the partial rejection means not transmitting the business information (such as prompt tone, voice announcement, text information, picture, video clip). Etc., other parts of the business can also be executed, and completely rejected means stopping the execution of the business. It can be understood that the corresponding processing can also be other processing methods.
  • the automatic answering device is an aggregation device, such as a conference server
  • a user can communicate with other users through the automatic answering device, when the business application involving the automatic answering device is rejected, the application server is also different according to the type of service.
  • the business application object can be changed to another user (which is a business participant of the non-automatic answering device), and the specific manner is described in detail in the following embodiments.
  • the service participant is not an automatic answering device, the service is processed according to the existing processing flow.
  • the processing method is different according to the type of service.
  • the following describes the call hold and call waiting as an example. It can be understood that other similar services can also be used.
  • a service processing method includes: 201. Make a call.
  • the first service participant and the second service participant make a call.
  • the call hold service is requested.
  • the call of the second service participant may be requested to be maintained.
  • the AS after receiving the call hold request of the first service participant, acquires the user agent capability parameter of the service participant.
  • step 204 Determine whether the service participant is an automatic answering device. If yes, go to step 205. If no, go to step 206.
  • the value of the SIP user agent capability parameter is determined. If it is automata, isfocus, etc., it is represented as an automatic answering device. It can be understood that the automatic answering can be determined according to the meaning of the previously agreed value. device.
  • the corresponding processing includes the following two methods:
  • the service application is completely rejected: when the AS determines that the second service participant is an automatic answering device, directly rejects the call hold request of the first service participant, and feeds back the call hold reject message to the first service participant;
  • the service application part is rejected: When the AS determines that the second service participant is an automatic answering device, the call of the second service participant is maintained, but the call hold information is not sent to the second service participant, where the call is maintained. The information can be played back, or it can be other information, such as text.
  • the call of the second service participant is held and the call hold voice is played to it.
  • the "acquiring user agent capability parameter" of step 203 may also be completed in step 201 or before step 201, that is, the user agent capability parameter is acquired when the call is established or before the call is established.
  • another service processing method includes:
  • the first service participant and the second service participant make a call. 302, a new call incoming.
  • the third service participant calls the first service participant.
  • the first service participant subscribes to the call waiting service, and when there is a new call incoming, the call waiting service is requested.
  • the AS acquires the user agent capability parameter of the service participant when the call waiting service of the first service participant is requested.
  • step 305 Determine whether the service participant is an automatic answering device. If yes, go to step 306. If no, go to step 307.
  • the value of the SIP user agent capability parameter is determined. If it is automata, isfocus, etc., it is represented as an automatic answering device. It can be understood that the automatic answering can be determined according to the meaning of the previously agreed value. device.
  • the corresponding processing includes the following two methods:
  • the service application is completely rejected: When the AS determines that the first service participant is an automatic answering device, the AS directly rejects the call waiting request of the first service participant, and returns the incoming call rejection to the third service participant;
  • the service application part is rejected: When the AS determines that the third service participant is an automatic answering device, the call waiting for the first service participant is allowed, but the call waiting information is not sent to the third service participant.
  • the waiting message can be a play voice or other information such as text.
  • the call waiting service is applied according to a normal procedure.
  • step 304 may also be completed before step 303, including the following cases:
  • step 301 obtains the user agent capability parameter before requesting to establish a call; 2. Complete in step 302: obtain the user agent capability parameter when requesting to establish a call; 3. complete after step 301: The first business participant establishes a call with the second business participant Then obtain the user agent capability parameter;
  • step 302 that is, when the third service participant calls the first service participant, the user agent capability parameter is obtained.
  • the AS can obtain the user agent capability parameter of the three parties participating in the service, so the AS determines When the third service participant is an automatic answering device, the call waiting service application can also be completely rejected.
  • the process of the service processing method includes:
  • the first service participation direction second conference participant (meeting server) initiates a call request, requests session resources, and requests to establish a conference.
  • the AS when receiving the call request of the first service participant, acquires the user agent capability parameter of the service participant.
  • step 403. Determine whether the service participant is an automatic answering device. If yes, go to step 404. If no, go to step 405.
  • the value of the SIP user agent capability parameter is determined. If it is automata, isfocus, etc., it is represented as an automatic answering device. It can be understood that the automatic answering can be determined according to the meaning of the previously agreed value. device.
  • the AP when the AS determines that the second service participant is an automatic answering device, the AP does not carry the color image of the first service participant in the call request of the first service participant, that is, the calling color image service application is completely Refuse.
  • the AS records the color image information.
  • the AS determines that the second service participant is not the automatic answering device
  • the image of the first service participant is carried in the call request of the first service participant, that is, the calling color image service is applied.
  • the first service participant invites the third service participant to join the conference
  • the second service participant (the conference server) initiates a call request to the third service participant
  • the AS carries the first service participation in the call request.
  • the party's color image is to change the calling image service application object of the first business participant to the third business participant, and send the calling color image to the third business participant.
  • the application server of the present invention is described in detail below.
  • the application server embodiment in the embodiment of the present invention includes:
  • the acquisition unit 501 the determination unit 502, and the processing unit 503.
  • the obtaining unit 501 is configured to acquire a user agent capability parameter of the service participant, and send the parameter to the determining unit 502.
  • the determining unit 502 is configured to determine, according to the parameter, whether the service participant is an automatic answering device, and send the determination result to the processing unit 503.
  • the processing unit 503 is configured to perform corresponding processing on the service according to the determination result. For example, when the judgment result of the determining unit is that the service participant is an automatic answering device, part of the rejection or all rejection is automatic. The business in which the business participants of the responding device participate.
  • the processing unit 503 includes: a service application processing unit 5031, and may further include a service application object conversion unit 5032.
  • the business application processing unit 5031 is for rejecting the business involved for the business participants of the automatic answering device.
  • the service application object conversion unit 5032 is configured to convert the application object of the rejected service into a service participant of the non-automatic answering device, and perform service processing.
  • the processing unit 503 may further include: a service information recording unit 5033, and a service information transmitting unit 5034.
  • the service information recording unit 5033 is configured to record the business information of the rejected service when the service is rejected.
  • the service information transmitting unit 5034 is configured to send the service information to a service participant that is a non-automatic answering device.
  • the user agent capability parameter is an important parameter for performing service processing.
  • the SIP user agent capability parameter can be obtained from the SIP message sent by the user terminal, but in practical applications, the user terminal may not have The ability to carry the SIP user agent capability parameter in the sent SIP message Force, or the user terminal may not have the ability to send SIP messages.
  • a network entity needs to add the SIP user agent capability parameter to the SIP message for subsequent application processing by the application server. The specific steps are as follows:
  • Step 1 The first network element receives the SIP message sent by the user terminal, and determines that the SIP user agent capability parameter is not carried in the SIP message, and generates a SIP user agent capability parameter and adds the SIP user agent to the SIP message.
  • Step 2 The second network element receives the SIP message sent by the first network element, and performs corresponding service processing according to the SIP user agent capability parameter carried in the SIP message, such as service triggering and service logic control.
  • the manner in which the first network element adds the SIP user agent capability parameter to the SIP message is as follows: Mode 1: The user terminal does not have the capability of carrying the SIP user agent capability parameter in the sent SIP message, and receives the SIP message.
  • a network element analyzes the content of the SIP message, or obtains the attribute of the sender or receiver of the SIP message according to preset information such as the user subscription information, and generates a corresponding SIP user agent capability parameter.
  • the first network element receives a SIP message and analyzes the called number.
  • the called number in the Request-URI is "800", so that the attribute of the recipient is "freephone,” and the corresponding number is generated.
  • SIP user agent capability parameter adding Caller Preferences in the sent SIP message is "freephone", that is, the SIP user agent capability parameter indicating the attribute of the receiver, that is, the service attribute used by the sender;
  • the Request-URI carries the called number "166".
  • the caller preference is an "automatic answering device"; for example, after receiving the SIP message, the first network element triggers the SIP message to the server that processes the PoC service according to the user subscription information, that is, the user subscription information It indicates that the attribute of the sender is "PoC", and the first network element generates a corresponding SIP user agent capability parameter according to this, and adds the user terminal to the sent SIP message.
  • the first network element processes the game service, receives the SIP message, and performs corresponding game service processing, that is, the service processing program itself indicates that the attribute of the receiver is "game”, the first network element This generates a corresponding SIP user agent capability parameter, and the calling preference is added to the sent SIP message as "game”.
  • Manner 2 The user terminal does not have the capability of carrying the SIP user agent capability parameter in the sent SIP message, and the first network element that receives the SIP message can be based on the terminal of the user terminal stored in the network. Force, generate the corresponding SIP user agent capability parameters. For example, in a network element, such as a server, the user terminal capability is saved, and the first network element obtains the terminal capability of the user terminal by sending a request message to the server, where the request message may be a query message, a SIP subscription message, or the like.
  • a network element such as a server
  • the user terminal capability is saved, and the first network element obtains the terminal capability of the user terminal by sending a request message to the server, where the request message may be a query message, a SIP subscription message, or the like.
  • the request message carries the identifier of the user terminal, such as the contact address, the device identifier, the private identifier, etc., and the server carries the terminal capability corresponding to the user terminal in the returned response message, and if the request message carries the user
  • the identifier of the server such as the public user identifier
  • the response message returned by the server carries the terminal capability of all terminals of the user and the identifier of the corresponding user terminal.
  • Manner 3 The user terminal does not have the ability to carry the SIP user agent capability parameter in the sent specific SIP message.
  • the first network element that receives the SIP message previously saves the SIP carried in the other specific SIP message sent by the user terminal.
  • the user agent capability parameter the first network element obtains the saved SIP user agent capability parameter.
  • the user terminal carries the SIP user agent capability parameter in the sent SIP registration message, and when the first network element receives the SIP registration message, the SIP user agent capability parameter carried in the message is saved, and thereafter, the user terminal sends the SIP.
  • the SIP user agent capability parameter is not carried in the invitation message.
  • the first network element adds the saved SIP user agent capability parameter corresponding to the user terminal to the SIP invite message.
  • the user terminal does not have the ability to send SIP messages.
  • the first network element sends a SIP message instead of the user.
  • the message carries the SIP user agent capability parameter of the user terminal.
  • the traditional terminal accesses the IMS through a first network element, and the first network element sends a SIP message, such as a SIP registration message, a SIP invitation message, or a SIP response code message, to the IMS network instead of the legacy terminal, and the message carries the traditional SIP user agent capability parameters of the terminal, such as "traditional terminal", "ISDN terminal", "POTS terminal", and the like.
  • the user terminal may initiate a subscription request to the first network element, for example, sending a SIP subscription message, where the first network element carries the corresponding message in the returned subscription notification message.
  • the user terminal After receiving the subscription notification message, the user terminal obtains the terminal capability, so that when the user terminal sends a SIP message, the corresponding SIP user agent capability parameter can be carried in the sent SIP message.
  • the subscription notification message received by one terminal of the user carries multiple terminal capabilities of the user and the identifier of the corresponding user terminal.
  • the terminal obtains the corresponding terminal capability according to the identity of its own user terminal.
  • the first network element adds the SIP user agent capability parameter of the SIP message sender or the receiver in the SIP message, or the user terminal adds the terminal capability obtained by subscribing to the first network element in the sent SIP message, and It is not limited to the foregoing processing of the automatic answering device to the service participant, but is applicable to various required scenarios.
  • the first network element adds the SIP user agent capability parameter of the legacy terminal to the SIP message for the second
  • the network element performs corresponding service processing, for example, distinguishes the service processing of the legacy terminal and the IMS terminal; for example, the first network element adds a SIP user agent capability parameter to the SIP message, and the second network element performs corresponding call routing processing. Different terminal capabilities are routed in different directions.
  • the embodiment of the present invention further provides a service processing system, and the functional block diagram of the service processing system shown in FIG. 6 is referred to:
  • the service processing system includes: a network element 61 and an application server 62 connected thereto.
  • the network element 61 includes: a parameter generating unit 611 and a parameter adding unit 612 connected thereto.
  • the parameter generating unit 611 is configured to generate a user agent capability parameter when the user agent capability parameter is not carried in the session initiation protocol message received by the network element 61.
  • the parameter adding unit 612 is configured to add the user agent capability parameter to the network element 61 to receive Issued in the Session Initiation Protocol message.
  • the application server 62 is configured to perform business processing according to user agent parameters in the received session initiation protocol message.
  • the parameter generation unit 611 can generate corresponding user agent capability parameters in a variety of ways. For example, as shown in FIG. 6, a storage unit 613 and a storage unit are provided in the network element 61 for storing terminal capability information. In this way, the parameter generating unit 611 can generate a corresponding user agent capability parameter according to the terminal capability information of the sender and/or the receiver of the session initiation protocol message that does not carry the user agent capability parameter stored in the storage unit 613. For another example, the parameter generating unit 611 may further generate a corresponding user agent capability parameter according to the attributes of the sender and/or the receiver of the session initiation protocol message received by the network element 61.
  • the parameter generating unit 611 may further generate, according to the user agent capability parameter in the other session initiation protocol message sent by the sender and/or the sender of the session initiation protocol message that does not carry the user agent capability parameter received by the network element 61.
  • User agent capability parameters The specific generation is consistent with the description in the service processing method of the foregoing embodiment of the present invention, and details are not described herein again.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé, un système et un serveur d'applications de traitement de service, qui sont utilisés pour réduire le gaspillage de ressources de réseau. Le procédé comprend les étapes suivantes : l'obtention de paramètre de capacité de l'agent utilisateur du participant au service ; la détermination du caractère automatique ou non du répondeur du participant au service selon le paramètre de capacité de l'agent utilisateur, et dans l'affirmative, le refus partiel ou total du service auquel participe le participant du répondeur automatique. Le serveur d'applications comporte une unité d'obtention, une unité de détermination et une unité de traitement ; l'unité d'obtention sert à obtenir le paramètre de capacité de l'agent utilisateur du participant au service, et à transmettre le paramètre à l'unité de détermination ; l'unité de détermination sert à déterminer le caractère automatique ou non du répondeur du participant au service, et à transmettre le résultat de la détermination à l'unité de traitement ; l'unité de traitement sert à effectuer le traitement correspondant pour ledit service selon le résultat de la détermination.
PCT/CN2007/071162 2006-12-08 2007-12-04 Procédé, système et serveur d'applications de traitement de service Ceased WO2008067757A1 (fr)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
CN200610166832.6 2006-12-08
CN200610166832 2006-12-08
CN200710106610.X 2007-05-21
CN200710106610 2007-05-21
CN200710108075.1 2007-05-23
CN2007101080751A CN101197877B (zh) 2006-12-08 2007-05-23 业务处理方法以及应用服务器

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WO2008067757A1 true WO2008067757A1 (fr) 2008-06-12

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1339899A (zh) * 2000-08-10 2002-03-13 阿尔卡塔尔公司 具有仿真客户机的交换器
CN1421008A (zh) * 1999-11-08 2003-05-28 Mci全球通讯公司 基于会话启动协议的特征控制
US6601099B1 (en) * 1998-11-27 2003-07-29 Telefonaktiebolaget Lm Ericsson (Publ) Method for extending the use of SIP (session initiation protocol)
CN1860763A (zh) * 2003-09-29 2006-11-08 西门子公司 用于互连不同容量的sip端点的网络实体

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6601099B1 (en) * 1998-11-27 2003-07-29 Telefonaktiebolaget Lm Ericsson (Publ) Method for extending the use of SIP (session initiation protocol)
CN1421008A (zh) * 1999-11-08 2003-05-28 Mci全球通讯公司 基于会话启动协议的特征控制
CN1339899A (zh) * 2000-08-10 2002-03-13 阿尔卡塔尔公司 具有仿真客户机的交换器
CN1860763A (zh) * 2003-09-29 2006-11-08 西门子公司 用于互连不同容量的sip端点的网络实体

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