WO2007042670A1 - Method for transmitting non-voice data for improving efficiency of emergency - Google Patents

Abstract

The invention concerns a transmission method in a communication system comprising a communication system between a subscriber equipped with a telecommunication station (1) and an emergency center (9) responsible for collecting necessary data, and for organizing rescue operations, said emergency center being capable of transmitting and of receiving voice calls, said communication system being managed by an operator (7). When the subscriber calls the emergency center (9), the system transmits to said emergency center (9), via the operator (7), in addition to or instead of a voice message transmitted by the subscriber, at least one non-voice supplementary data, said supplementary data including at least the exact location of the subscriber.

Description

TRANSMISSION METHOD INFORMATION NON VOICE PROCESS FOR IMPROVING EFFICIENCY ¹ CENTERS OF AID.

The present invention relates to a method for improving the accuracy and speed of the information transmitted by a subscriber to a rescue center responsible for dispatcher and organize the rescue and to improve the accuracy and speed of the information transmitted by a center backup to a subscriber.

It is particularly well adapted and is very useful in the field of security, and the protection of property and people.

Until today, emergency centers were typically called by telephone and the information they received was only vocal and therefore inaccurate and slow. Indeed, a person in difficulty or witnessing an accident or an event that could generate a risk, called the emergency center by an emergency number (112, 15, 18, 911 in the USA .... for example ). Given the caller's geographic position, his call was automatically directed by the operator to the nearest rescue center. It was through an exchange of words transmitted by voice that the rescue center asked and in response obtained the information of primary necessity to decide on the means to be implemented, their degree of urgency and the information relating to the place of intervention. . In order to improve somewhat the quality of the communications some devices have been presented. Thus, in particular Patent No. CA 2,427,197 provides emergency communication by cutting the speaker of the subscriber terminal so that it can be used discreetly. The device described in this patent does not make it possible to send non-voice information adapted to the needs of the emergency centers or to send targeted non-voice information to subscribers who are in an emergency situation.

To significantly improve the effectiveness of rescue, it is often necessary that the rescue center is in possession of much more accurate information that the voice information sent by the caller.

On the one hand, the examples where it is vital that the emergency centers are quickly in possession of precise and reliable additional information are numerous. Some examples of typical situations are:

When a building superintendent calls the emergency center to report a fire, it is vital that the emergency center can have the exact address of the building its number of floors, the map of possible access and their environment , the plan of the accesses of the hydrants - and even a photo, or a video film of the departure of fire

When a person has a cardiovascular event and can hardly speak, it is vital that the emergency centers know quickly, precisely, and without risk of error the exact address how to access his place of residence (dicode for the front door ...) the medical file

When a security officer in a station for example has a doubt about a suspicious package it is vital that the security and police services can have for example a photograph or several photographs of the package to decide the means to implement.

On the other hand, the examples where it is vital that subscribers are quickly in possession of precise and complementary information elements are numerous. Some examples are:

When a major risk is detected by a rescue center, it may be vital to send a message to the population concerned, not only an audio message or text, but also additional information on the direction to be taken for example to leave the emergency center. areas at risk or to stay safe or confined to a place waiting for help.

In a shopping center, a rescue or security center can send instructions on what to do to a local security team while waiting for help. Indeed the local security team may not have the medical skills to deal with all situations.

It is also imperative that the emergency center can respond clearly and accurately to a subscriber calling the emergency center. There are a large number of patents offering partial improvements in the means of communication, but none can solve all the operational problems posed to obtain a high level of effectiveness of the relief. Indeed to have a high level of effectiveness of the relief, it is imperative that all the problems posed are solved, so that the whole chain is effective and efficient.

The present invention aims to overcome these major drawbacks by providing a specially adapted method for performing a complementarity of selected information items to rescue centers and from a rescue center.

For this purpose it proposes a method for the exchange of information between a subscriber having a portable telecommunication station and at least one rescue center via an operator, said telecommunication station and / or said operator comprising means for time stamping and geolocation, the telecommunication station comprising, in addition to conventional means for voice transmission, means for selecting at least one non-voice message content, said emergency center comprising means for receiving messages; voice messages and non-voice reception means transmitted by the telecommunication station, a computer system connected to a database containing map data, useful data relating to the situations and the state in which the subscriber can be located, means for composing a non-voice message and means for transmitting this non-voice message and means for transmitting this message non-vocal sage in addition to or in replacement of a voice message, intended for the subscriber, characterized in that it comprises an operating sequence comprising the following steps - the call by the subscriber of the emergency center by dialing the number of the emergency center, an emergency number or an appropriate function key of the telecommunication station,

the transmission, to the rescue center, of a non-voice message, in addition to or instead of a voice message from the subscriber, this non-voice message possibly including subscriber location data provided by the subscriber; said geolocation means, an identifier of the subscriber, the call number of the telecommunication station, time stamp data, a message content possibly selected in advance,

the routing by the operator of the message transmitted by the station towards the rescue center, with the possible addition to the non-voice message of time stamping and geolocation data if these data are not present in said message; reception of the non-voice message and its possible addition as well as any voice message, by the rescue center,

the processing of the non-voice message by the emergency center computer system and the composition of a new message taking into account the information contained in the non-voice message, in the eventual voice message and in the database, the new message comprising information displayable on the screen of the subscriber's station, which may relate to map data corresponding to the aforesaid geolocation data,

the transmission to the subscriber's station of at least one new non-voice message possibly with a voice exchange with the subscriber.

Advantageously, the following characteristics can be integrated into the previously defined process: the transmission to the emergency center of the non-voice message furthermore includes additional non-voice information transmitted by the subscriber in the form of still images possibly pre-processed and / or in the form of an optionally pre-processed video film and / or stationary images or video films of specific location specifically requested by the emergency center and / or o a packet of text information stored in a database integrated in the subscriber's telecommunications station, comprising

"plans defining the relative position of security features such as fire hydrants, access plans or door entry codes, the number of floors ... and / or" medical data of the subscriber and / or • the precise address of the subscriber and / or • specific information on the type of risk and / or ^B information on hazardous materials in a nearby area and / or "information specific to the risks and means of rescue (for example for risk sites such as chemical plants)

- The new non-voice message sent by the emergency center to the subscriber also includes the following information: o a 2D site map and / or o a 3D evacuation plan and / or o the direction to take for evacuation

- The geo location of the subscriber calling the emergency center is obtained by triangulation measurement of the transfer time between the antennas located near the telecommunications station of the subscriber and the telecommunication station, this geolocation being sent by the at the emergency center at the same time as making the subscriber call to the emergency center.

- A precise plan of the vicinity of the place where the call of the subscriber was made is sent to the emergency center by the operator at the same time that is made the call of the subscriber to the emergency center.

- Said specific plan also includes information on the needs of the relief (hospitals, hydrants, ...).

- Specific information relating to the nature of the risks related to the perimeter surrounding the place of issue of the subscriber's call, are sent by the operator to the emergency center at the same time as is made the call of the subscriber to the rescue center.

- The additional information sent by the operator to the emergency center at the same time as making the subscriber call to the emergency center is stored in an operator database updated regularly and established according to the needs of the emergency services.

- A form established by a service company or the operator is transmitted by downloads via the operator to all subscribers who request it.

- A fee is paid by the emergency center to the operator and / or the service company based on the number of calls including additional non-voice security data.

- A fee is paid by the subscriber to the operator and / or the service company based on the number of calls to a rescue center including additional non-voice security data. - Additional information provided by the subscriber to the emergency center includes a very precise location obtained by a GPS-type location means forming part of the subscriber's communication means or being connected thereto with atmospheric parameters such as wind speed and direction, temperature, visibility, level and the nature of the precipitation ... recorded by sensors belonging to or connected to the subscriber's means of communication

Several embodiments of the invention will be described below by way of non-limiting example, with reference to the accompanying drawing in which,

The single figure shows schematically a communication network comprising a subscriber unit (1) and a backup center (9) able to communicate in a telecommunications network, this network being managed by an operator (7).

In a first example of a preferred embodiment according to the invention, a cardiac patient has preprogrammed his / her mobile phone (1) which comprises a screen (6) and a keyboard (5) so that it sends, at the same time as he calls an emergency number such as 15 or 112, his registered medical file and actions to take in the event of a cardiovascular accident as well as the path to take to get to his apartment (address, floor, digicode of the front door ...) in a subscriber database (2). Standard information such as phone number is sent at the same time automatically. The canvas for filling important information is downloaded from a service company (13). When dialing 112, for example, the operator directs his call to the nearest emergency center. The emergency center is equipped to view on a screen (10) and / or on a printer (11) and / or to store in a file (12), the information relating to security and can thus organize the rescue in full knowledge of cause and this even if the subscriber can not speak. In this case, the subscriber's mobile phone also includes a GPS-specific location device (4) which makes it possible to confirm and specify the position of the subscriber.

In another embodiment of the invention, a concierge of a building has preprogrammed his mobile phone so that if he calls a rescue center, this emergency center can immediately receive important information about the building (address exact, means of access, number of floors, position of hydrants, ...). In this case also the vital information filling form is downloaded from a service company (13). The rescue center can then dispatcher them effectively to the people concerned in written or oral form. In order to be even more efficient, the list and the format of the information to be transmitted can be defined by the security and rescue centers themselves, each person in charge of each building or public place then having the task of completing this information. In order to supplement the information provided by the subscriber's telecommunications station (1), the operator can send additional information to the emergency center according to the location of the subscriber. This additional information is stored in an operator database (8) and updated regularly.

In a third example of a preferred embodiment according to the invention, which is more detailed, the method comprises the following succession of steps: A user owns a mobile phone, comprising a camera. A client application is installed on the user's computer. It is an executable file compatible with the operating system of the mobile phone. The application runs from an icon that appears in the application list after it has been installed on the client computer. The launch of this application can be executed from its setting in a shortcut key on the keyboard of the device. The application is run on the client computer without any connection to a remote server. During its installation and to finalize it it is asked to the user to take knowledge and to accept or refuse the general conditions of use of this application and the data that they exploit, in particular those concerning the geographical location of the user of the device. The acceptance or rejection of these conditions is chosen by the user using the "Accept" function or the "Deny" function located at the bottom of the text page describing the conditions of use of the application. and collected data necessary for the operation of certain functions of the device.

In principle, it is expected that when the user accepts the terms of use, it accepts that all calls can be located geographically. This will allow him especially not to have to accept the geographical location if he uses the application during an event demanding on his part a very great reactivity even when he is in a dangerous situation for him and who the prevents you from taking the time to read the Terms of Use and accept them when there is not enough time. A key on the keypad of the device allows you to activate the "Accept" function, located in the lower left corner of the screen, which validates the acceptance by the user of the general conditions of use of the application and it allows him to finalize his installation and his good functioning.

A key on the keypad of the device allows to activate the function "Deny" located in the lower right corner of the screen, which interrupts does not allow the finalization of the installation of the application on the client. The acceptance of these conditions makes it possible to correctly finalize the application on the client computer. In case of disagreement with all or part of the terms of the general conditions of use, the user may choose to refuse them. The application is installed but it always displays during its use a warning message indicating to the user that he has not yet accepted the general conditions of use of the application. The following message will appear:

«You have not accepted the general conditions of use of this application. To accept them, click on "Accept". To reject them, click on "Refuse". If you decline these conditions, this application will not work. ". Thus, the user can read them again and accept or reject them as when installing the application. This alert message appears as long as the user has not decided to accept the terms and conditions of use of this application. In no way, this application can be launched without the explicit and voluntary acceptance by the user of the general conditions of use of the application. When launching the application, the tests necessary for the proper functioning of the application are executed, in particular the verification that all the components necessary for the application are in working order (microphone, cameras, possibly connection with a GPS device) . This check should not exceed 10 seconds.

The table below lists the general menu items that appear when using the "client application". For each menu item, a pictogram allows you to quickly enter the corresponding functions and avoids reading and deciphering the meaning of the title of each heading. In addition, the use of such pictograms should facilitate the rapid use of the functions by the users, especially in situations of event where the capacities of reflection and discernment can be altered and where the reaction time is often counted .

Launch an alert

Send your geographical location

Send a text message

Send a photo

Send a video

Personal data

Copyright

Exit the application

In order to launch the alert the user must choose from the following predefined alert messages:

For each of these messages and so that the user does not have to read them with each use, a color code is proposed to the user to facilitate the choice of the message that seems best suited to his situation. This code maps the content of the message to its severity level according to a visual scale.

Lorsque la fonction « Envoyer » est activée, la liste des services pouvant être destinataires de ce message d'alerte apparaît. Pour faciliter le choix rapide du destinataire du message d'alerte, l'utilisateur choisit celui-ci dans la liste suivante des destinataires et pictogrammes correspondant :

When the "Send" function is activated, the list of services that can be recipients of this alert message appears. To facilitate the quick choice of the recipient of the alert message, the user chooses it in the following list of recipients and pictograms:

The message can be sent to several of these rescue services, depending on the situation, the geographical location and the sequence of the rescue operations (eg in case of too great a distance between the user and an "SAMU", the user can decide to send the message back to the fire department). However, the message can only be sent to one recipient by sending a message.

After choosing the recipient of the message using the navigation keys on its screen, the user must validate his sending by pressing the key on the keyboard of the device corresponding to the function "Send" that appears in the lower corner left of the screen.

When the text message has been received by its recipient, an acknowledgment arrives to the user so that the latter knows that the message has been received by the recipient.

The recipient receives the message on the server application accompanied by the corresponding telephone number and the geographical location of the call if the user has previously chosen to use the function "Send his geographical location" described above. If the recipient does not have the location information, he can call the user on his mobile and ask him orally or send him a message asking him to use the "Send his geographical location" function to retrieve the information. missing geographic location information.

When the message is sent by the user, it is transmitted by the device of the mobile phone in the form of an SMS that reaches a Web server operating under the http protocol. The contents of this message and the call number of the user who sent it are information collected from the user's telephone company.

This information is rebroadcast by the telephone operator to the backup service chosen by the user in the list of recipients. These backup services have a server application described below that allows them a near-instant visualization of the telephone number that sent the alert message and the content of the selected message. The emergency services can then call back the user from the call number that appears on their screen in order to check, if the user is able to answer them, the exact relevance of this alert message and, Eventually, gather more information about the event that caused this alert. the geographical location is performed each time the client application is used as soon as the user has validated the general conditions of use for the installation of this application.

This function is only used when the location when launching an alert did not work. At the request of the emergency services by oral or by text message, the user is invited to use this function so that its location is carried out and sent automatically to the emergency services.

When the user chooses this function, he can choose between three types of geographical location: by GSM / UMTS triangulation, by GPS coordinates, - by commune name or postal code

Whatever the geographical location of the user, the information reaches the emergency services in the form of a message. This message is transmitted by the device of the mobile phone in the form of an SMS which arrives on a Web server operating under the protocol http. The content of this message and the user's phone number who sent it are information collected from the user's telephone company.

This information is rebroadcast by the telephone operator to the backup service chosen by the user in the list of recipients. These backup services have a server application described below that allows them a near-instant visualization of the telephone number that sent the alert message and the content of the selected message. The emergency services can then call back the user from the call number that appears on their screen in order to check, if the user is able to answer them, the exact relevance of this alert message and, Eventually, gather more information about the event that caused this alert.

When the user chooses to send a text message, he can choose between two types of message to send: - a predefined message, a message freely entered.

• A predefined message:

When the user chooses this function, he must choose the message corresponding to his situation. The predefined messages and pictograms are those of the function "Launch an alert"

When the user has chosen one of these predefined messages, he must press the key corresponding to the "Send" function that appears in the lower left corner of the screen of his device. When the "Send" function is activated, the list of services that can be recipients of this alert message appears. To facilitate the quick choice of the recipient of the alert message, the user chooses it in the following list of recipients and pictograms:

The message can be sent to several of these emergency services, depending on the situation, the geographical location and the course of the rescue operations (eg in case of too great a distance between the user and an EMS, the user can decide to return the message to the fire department).

After choosing the recipient of the message using the navigation keys on its screen, the user must validate his sending by pressing the key on the keyboard of the device corresponding to the function "Send" that appears in the lower corner left of the screen.

When the text message has been received by its recipient, an acknowledgment arrives to the user so that the latter knows that the message has been received by the recipient.

The recipient receives the message on the server application accompanied by the corresponding telephone number and the geographical location of the call if the user has previously chosen to use the function "Send his geographical location" described above. If the recipient does not have geographic location information, they can call the user on their mobile phone and ask for it orally or send a message asking them to use the "Send geographical location 'to be able to retrieve the missing geographical location information.

"A freely entered message: When the user chooses this function, he can type a message limited to 145 characters text, the content of an SMS.Special characters and spaces are understood as characters.

The user must choose from the following list the recipient (s) of his message (a single recipient by sending a message). It finds the list of recipients and pictograms described above for sending the alert message.

After choosing the recipient of the message using the navigation keys on its screen, the user must validate his sending by pressing the key on the keyboard of the device corresponding to the function "Send" that appears in the lower corner left of the screen.

When the text message has been received by its recipient, an acknowledgment arrives to the user so that the latter knows that the message has been received by the recipient.

The recipient receives the message on the server application accompanied by the corresponding telephone number and the geographical location of the call if the user has previously chosen to use the function "Send his geographical location" described above. If the recipient does not have geographic location information, he can call the user on his mobile and ask him orally or send a message asking him to use the "Send Geographical Location" function to retrieve the missing geographic location information.

• "Send a photo" section

When the user chooses this function, he can choose between two types of sending photos: a picture without a message, a picture with a message.

• A picture without a message: When the user chooses this function, he must ensure that the camera cover on the back of the camera is open. If it is not, a message appears telling it to open this cache. When the camera is ready to take a picture, the space in the camera's field of view appears on the screen of the camera. The user must ensure that the photo is the most representative of the scene he wants to take a picture and send it to the rescue services.

It must trigger the photo by pressing the key on the device keyboard that corresponds to this function. The picture taken when the camera is triggered appears on the screen. The user can thus check if the photo taken is good.

Two functions appear in the lower corners of the screen:

"New photo" in the lower left corner - "Send" in the lower right corner

The "New Photo" function allows the user to take a new picture if he thinks the picture he has taken is not good. By pressing the key on his device's keyboard that matches this function, he can take a new picture just like the first picture taken. He can then check if the photo is good and send it or take a new one and so on. Only the last photo taken is kept in a double concern: limit the number of photos that can be sent by a user by sending to a single photo, lead the user to send a photo that seems good to him- that is to say, representative of the scene of which he is a witness or victim and that he wishes to send to the rescue services chosen. The goal is to limit the number of photos that the emergency services will receive and avoid as much as possible the congestion of these services by the counting of many photos of which very few would be really exploitable. After taking a picture that looks good, the user must press the key corresponding to the function "Send" that appears in the lower right corner of the screen of his device.

The user must then choose from the list below the recipient (s) of his / her photo (only one recipient per photo upload). It finds the list of recipients and pictograms described above for sending the alert message or text message.

After choosing the recipient of the photo using the navigation keys on its screen, the user must validate his shipment by pressing the key on the keyboard of the device corresponding to the function "Send" that appears in the corner lower left of the screen.

The photo is transmitted by the device of the mobile phone in the form of an MMS which reaches a Web server running under the protocol http. The contents of this photo and the number of the user who sent it are information collected from the operator of the user. When the photo has been received by the recipient, an acknowledgment arrives to the user so that the latter knows that the photo has been received by the recipient.

The recipient receives the picture on the server application accompanied by the corresponding telephone number and the geographical location of the call if the user has previously chosen to use the function "Send his geographical location" described above.

If the recipient does not have the location information, he can call the user on his mobile and ask him orally or send him a message asking him to use the "Send his geographical location" function to retrieve the information. missing geographic location information.

The format of the photo is JPEG format. When the photo is received on the htpp server, the format of the photo is maintained in JPEG format. It is possible that the user sends several photos to the rescue service if he asks for it by oral or text message. The user then uses the "Send Folder" function of his device which allows him to send a whole folder including several photos.

^B A picture with a message:

The function of this function is the same as for taking and sending a picture without a message, except that the user can choose to send their picture with a message. After taking his picture and pressing the key on his device's keyboard that corresponds to the "Send" function, he can accompany the photo to send several types of accompaniment: a text message, an audio message. An accompanying message editor appears. The user can enter an accompanying message limited to 145 characters in order to describe in a few words what the picture represents or any other indication that the user deems useful to send to the emergency services to whom the picture is addressed.

The conditions for sending the photo accompanied by a message are then strictly identical to sending a photo without a message.

It is the same for sending an audio message. This is registered from the function that already allows this type of recording in the device.

After finishing the text or audio accompanying message, the user must validate his sending by pressing the key of the keyboard of the device corresponding to the function "Send" which appears in the lower left corner of the screen.

He must then choose the recipient of the photo and the accompanying message using the navigation keys on his screen as described above.

The user must then validate his sending by pressing the key on the device keyboard corresponding to the "Send" function that appears in the lower left corner of the screen. The photo and its accompanying text or audio message are transmitted by the device of the mobile phone in the form of an MMS which reaches a Web server operating under the http protocol. The contents of this photo, its accompanying message and the number of the user who sent them are information collected from the user's telephone company.

When the photo and its accompanying message have been received by the recipient, an acknowledgment is sent to the user so that the user knows that the photo and its message have been received by the recipient. The recipient receives the photo and its accompanying message on the server application along with the corresponding phone number as well as the geographical location of the call if the user has previously chosen to use the function "Send his geographical location" described above.

If the recipient does not have the location information, he can call the user on his mobile and ask him orally or send him a message asking him to use the "Send his geographical location" function to retrieve the information. missing geographic location information.

The format of the photo is JPEG format. When the photo is received on the htpp server, the format of the photo is maintained in JPEG format.

• "Send a video" section

The modalities of taking and sending a video are strictly the same as for taking and sending a photo described above. The user can take a video limited to 30 seconds. A user can only send one video per upload. A video is sent as an MMS and may or may not be associated with an accompanying text message.

When the user wishes to associate the video with a text message or audio accompaniment, it has the same possibilities as for sending a picture associated with a text or audio accompanying message.

The format of the video is X3GP format. When the video is received on the htpp server, the format of the video is transformed into AVI format. The audio track of the video is maintained in full. To send the video, the user must validate his sending by pressing the key on the device keyboard corresponding to the "Send" function that appears in the lower left corner of the screen.

The video and any text message or accompanying audio are transmitted by the device of the mobile phone in the form of an MMS that reaches a web server running under the http protocol. The content of this video, its possible text message and the call number of the user who sent them are information collected from the user's telephone company.

When the video and any accompanying text or audio message have been received by the recipient, an acknowledgment is received by the user so that the user knows that the video and any accompanying text message have been received. by its recipient. The recipient receives the video and its eventual text message or audio accompanying the server application accompanied by the corresponding telephone number and the geographical location of the call if the user has previously chosen to use the function "Send its geographical location "described above.

If the recipient does not have the location information, he can call the user on his mobile and ask him orally or send him a message asking him to use the "Send his geographical location" function to retrieve the information. missing geographic location information.

• "Personal data" section

This section will allow you to consult the information on the legal and contractual conditions in which the users of the client application accept, and can decide at any time to no longer accept, that the personal information is used by the client application and transmitted. to the Internet server as part of the device.

It will be indicated in particular that personal data are subject to conditions of access, rectification and deletion of this information in accordance with the law "Informatique et Libertés" of 6 January 1978 (see http: //www.cnil. com / index.php? id = 301). These clarifications must allow users of the client application to be informed of these conditions as well as the procedures for exercising their rights in this area.

• "Copyright" section This topic will allow you to view the copyright information for only the client application installed on the client machine. This will be the same indication that appears when launching the application.

• "Quit the application" section

As the name suggests, this topic allows you to exit the client application and return to the home page of the device.

As soon as it arrives on the server, each alert or multimedia content is saved with a 17-character number composed as follows:

6 numeric characters for the date of sending (jjmmaa) 3 alphabetic characters for the type of message:

• ALE for alert

"TXT for text message" PHS for single photo message

• PHT for picture message with accompanying text message

• PHA for picture message with accompanying audio message "VIS for video message only

"VIT for video message with accompanying text message

• VIA for video message with accompanying audio message - 8 numeric characters for the order number of the message in chronological order of arrival on the server

This registration number of any alert or multimedia content is integrated in the acknowledgment of receipt automatically sent by the emergency service to the sender. This number can also be linked to the number of the action taken by the emergency services according to the coding system of the rescue services concerned.

In addition, this registration number will allow for post-hoc analysis, including statistical studies on alerts or other multimedia content received by the emergency services.

For any alert or any other multimedia content sent using the client application, it is possible to access a set of related information that is: - registration number (as described above ) date of dispatch (dd / mm / yyyy) time of dispatch (hh: mm: ss) number of the sending mobile phone X and Y coordinates identified by one of the geolocation systems of the call identified, associated with the X and Y coordinates alert level issued reference of the received text message - text message file received photo reference received photo file received reference of the accompanying message of the photo accompanying file of the photo - reference of the received video file of the received video reference of the accompanying message of the video accompanying file of the video

At any time, the user of the server application can call back the emitter of an alert by clicking on the pin of this one. The registered phone number is then dialed automatically by a program automatic call connected to the telephone switchboard of the emergency service. The user of the server application can then get in touch with the issuer of the alert and ask for details on it.

If the emitter of the warning message did not use the geo-localization function of the client application, the user of the server application can request orally or by text message to his interlocutor to specify his location. If it can not or does not know how to do it, the user can be invited to use the geo-localization function of the client application so that he can geo locate the alert or any other content sent by this person.

It can thus be seen that it is possible according to the invention to design a high-performance method making it possible to improve the efficiency of the rescue operations in a major way.

This method according to the invention is well suited to provide vital information to a rescue center in real time and accurately and to provide certain subscribers located in a given perimeter to receive vital security information by voice or text but also by receiving images. This method, according to the invention, is not limited to the examples stated above, but can be modified within the scope of the claims without changing the scope thereof.

Claims

A method for the exchange of information between a subscriber having a portable telecommunication station (1) and at least one emergency center (9) via an operator (7), said telecommunication station and / or said operator including time stamping and geolocation means, the telecommunication station comprising, in addition to conventional means for voice transmission, means for selecting at least one non-voice message content, said emergency center comprising means for receiving the voice messages and non-voice receiving means transmitted by the telecommunication station, a computer system connected to a database containing map data, useful data relating to the situations and the state in which can to find the subscriber, means for composing a non-voice message and means for transmitting this non-voice message and means for transmitting this non-voice message; cal in addition to or in replacement of a voice message, intended for the subscriber, characterized in that it comprises an operating sequence comprising the following steps: - the call by the subscriber of the emergency center by dialing the number of the emergency center, an emergency number or an appropriate function key of the telecommunication station, the transmission, to the rescue center, of a non-voice message, in addition to or instead of a voice message from the subscriber, this non-voice message possibly including subscriber location data provided by the subscriber; said geolocation means, an identifier of the subscriber, the call number of the telecommunication station, time stamp data, a message content possibly selected in advance, the routing by the operator of the message transmitted by the station towards the rescue center, with the possible addition to the non-voice message of time stamping and geolocation data if these data are not present in said message; reception of the non-voice message and its possible addition as well as any voice message, by the rescue center, the processing of the non-voice message by the emergency center's computer system and the composition of a new message taking into account the information contained in the non-voice message, in the eventual voice message and in the database, the new message comprising information displayable on the screen of the subscriber's station, which may relate to map data corresponding to the said geolocation data, the transmission to the subscriber's station of at least one new non-voice message possibly with a voice exchange with the subscriber. 2. Method according to claim 1 characterized in that the transmission to the rescue center (9) of the non-voice message further comprises additional non-voice information transmitted by the subscriber in the form of still images obtained by a camera ( 3) and / or in the form of video film and / or still images or video films of specific location specifically requested by the rescue center (9) and / or a package of information prerecorded in a database of the subscriber (2) comprising "plans defining the relative position of security features such as hydrants, and / or access plans and / or 6 002287 29 door entry codes, and / or the number of floors ... and / or • medical data of the subscriber and / or • the precise address of the subscriber and / or ^m specific information on the type of risk and / or "information on hazardous materials in a nearby area and / or" information specific to the risks and means of rescue ( for example for risk sites such as Classified Installations for the Protection of the Environment or ICPE) 3. Method according to claim 1 or 2 characterized in that the new non-voice message sent by the emergency center to the subscriber further comprises the following information: a 2D site map and / or an evacuation plan in 3D and / or the direction to take for evacuation 4. Method according to any one of claims 1 to 3 characterized in that the precise location of the subscriber calling the emergency center (9) is obtained by triangulation measurement of the transfer time between the antennas located near the station the subscriber's telecommunications station and the telecommunications station of the subscriber, this precise location being sent by the operator (7) to the emergency center (9) at the same time as the call of the subscriber to the rescue center. 5. Method according to any one of claims 1 to 4 characterized in that a precise plan of the surroundings of the place where was carried out R2006 / 002287 The subscriber's call is sent to the rescue center (9) by the operator (7) at the same time as the subscriber's call to the emergency center is made. 6. The method of claim 5 characterized in that said precise plan further comprises information relating to the needs of the relief (hospitals, hydrants, ...) 7. Method according to any one of claims 1 to 6 characterized in that precise information relating to the nature of the risks relating to the perimeter surrounding the place of issue of the subscriber's call, are sent by the operator (7) at the emergency center (9) at the same time that is made the call of the subscriber to the rescue center. 8. A method according to any one of claims 1 to 7 characterized in that additional information sent by the operator (7) to the emergency center (9) at the same time that is made the call of the subscriber to emergency center (9) are stored in an operator database (8) established according to the needs of the emergency services. 9. A method according to any one of claims 1 to 8 characterized in that a form established by the service company (13) is transmitted by downloads via the operator to all subscribers who request it. 10. A method according to any one of claims 1 to 9 characterized in that a fee is paid by the rescue center (9) and / or the subscriber to the operator (7) and / or the company of services (13) according to the number of calls to a rescue center including additional non-voice security data. 11. Method according to any one of claims 1 to 10 characterized in that the additional information transmitted by the subscriber to the rescue center (9) further comprises a very precise location obtained by a GPS location means (4). ) forming part of or connected to the subscriber's means of communication. 12. A method according to any one of claims 1 to 11 characterized in that the additional information transmitted by the subscriber to the rescue center (9) further comprises atmospheric parameters such as the speed and direction of the wind, the temperature, the visibility, the level and the nature of the precipitations ... recorded by sensors belonging to or connected to the subscriber's means of communication.