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WO2004012049A3 - Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website - Google Patents

Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website Download PDF

Info

Publication number
WO2004012049A3
WO2004012049A3 PCT/US2003/023327 US0323327W WO2004012049A3 WO 2004012049 A3 WO2004012049 A3 WO 2004012049A3 US 0323327 W US0323327 W US 0323327W WO 2004012049 A3 WO2004012049 A3 WO 2004012049A3
Authority
WO
WIPO (PCT)
Prior art keywords
page
concerning
website
specific
receiving
Prior art date
Application number
PCT/US2003/023327
Other languages
French (fr)
Other versions
WO2004012049A2 (en
Inventor
Rand B Nickerson
Mark A Treschl
Jay S Rudman
Original Assignee
Opinionlab Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/210,609 external-priority patent/US7478121B1/en
Priority claimed from US10/238,215 external-priority patent/US20040049417A1/en
Application filed by Opinionlab Inc filed Critical Opinionlab Inc
Priority to AU2003256812A priority Critical patent/AU2003256812A1/en
Priority to EP03771846A priority patent/EP1525536A4/en
Priority to CA2489322A priority patent/CA2489322C/en
Publication of WO2004012049A2 publication Critical patent/WO2004012049A2/en
Publication of WO2004012049A3 publication Critical patent/WO2004012049A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Human Resources & Organizations (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

A method for receiving page-specific user feedback concerning a web page (28) of a website (26) includes using an icon viewable on the page to solicit one or more page­-specific open-ended comments concerning the page from a user (16) that has accessed the page. The method includes using software (30) associated with the icon to receive one or more page-specific comments from the user for reporting to a website owner (12). In one embodiment, the software (32) requires the user to provide one or more page-specific subjective ratings concerning the page as a whole to provide one or more page­-specific open-ended comments concerning the page. In another embodiment, the software (34) obtains background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the page. In another embodiment, each appearance of a specified word in the one or more open-ended comments concerning the page is identical and a report reflecting the identified appearance of the specified word is generated.
PCT/US2003/023327 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website WO2004012049A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU2003256812A AU2003256812A1 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
EP03771846A EP1525536A4 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
CA2489322A CA2489322C (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US10/210,609 US7478121B1 (en) 2002-07-31 2002-07-31 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US10/210,609 2002-07-31
US10/238,215 2002-09-09
US10/238,215 US20040049417A1 (en) 2002-09-09 2002-09-09 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

Publications (2)

Publication Number Publication Date
WO2004012049A2 WO2004012049A2 (en) 2004-02-05
WO2004012049A3 true WO2004012049A3 (en) 2004-10-28

Family

ID=31190705

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/023327 WO2004012049A2 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

Country Status (4)

Country Link
EP (1) EP1525536A4 (en)
AU (1) AU2003256812A1 (en)
CA (1) CA2489322C (en)
WO (1) WO2004012049A2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8285702B2 (en) * 2008-08-07 2012-10-09 International Business Machines Corporation Content analysis simulator for improving site findability in information retrieval systems
US8700985B2 (en) * 2011-06-20 2014-04-15 Google Inc. Collecting user feedback about web pages
CN111857920B (en) * 2020-07-17 2024-04-12 平安科技（深圳）有限公司 Popup window processing method and device, computer equipment and storage medium

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6578014B1 (en) * 1999-04-14 2003-06-10 Thomas Murcko, Jr. Method and apparatus for post-transaction pricing system
US6631184B1 (en) * 2000-07-24 2003-10-07 Comverse Ltd. System for community generated feedback and/or rating
US20030207238A1 (en) * 2002-01-04 2003-11-06 Markus Latzina Training methods and systems

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6421724B1 (en) * 1999-08-30 2002-07-16 Opinionlab, Inc. Web site response measurement tool
US20020087526A1 (en) * 2000-04-21 2002-07-04 Rao Dileep R. Information search and retrieval system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6578014B1 (en) * 1999-04-14 2003-06-10 Thomas Murcko, Jr. Method and apparatus for post-transaction pricing system
US6631184B1 (en) * 2000-07-24 2003-10-07 Comverse Ltd. System for community generated feedback and/or rating
US20030207238A1 (en) * 2002-01-04 2003-11-06 Markus Latzina Training methods and systems

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1525536A4 *

Also Published As

Publication number Publication date
AU2003256812A8 (en) 2004-02-16
CA2489322A1 (en) 2004-02-05
AU2003256812A1 (en) 2004-02-16
CA2489322C (en) 2010-04-13
EP1525536A2 (en) 2005-04-27
WO2004012049A2 (en) 2004-02-05
EP1525536A4 (en) 2006-09-13

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