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WO2003058941A1 - Systeme et procede permettant de recueillir des transactions d'appel et de communication et d'offrir des services de compte rendu, et programme informatique permettant de recueillir des transactions d'appel et de communication - Google Patents

Systeme et procede permettant de recueillir des transactions d'appel et de communication et d'offrir des services de compte rendu, et programme informatique permettant de recueillir des transactions d'appel et de communication Download PDF

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Publication number
WO2003058941A1
WO2003058941A1 PCT/FI2002/000983 FI0200983W WO03058941A1 WO 2003058941 A1 WO2003058941 A1 WO 2003058941A1 FI 0200983 W FI0200983 W FI 0200983W WO 03058941 A1 WO03058941 A1 WO 03058941A1
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WO
WIPO (PCT)
Prior art keywords
network
call
reporting
message
data transmission
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/FI2002/000983
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English (en)
Inventor
Jarkko Nivakoski
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Radiolinja Oy AB
Original Assignee
Radiolinja Oy AB
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Radiolinja Oy AB filed Critical Radiolinja Oy AB
Priority to AU2002346771A priority Critical patent/AU2002346771A1/en
Publication of WO2003058941A1 publication Critical patent/WO2003058941A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/41—Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/58—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on statistics of usage or network monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/90—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/016—Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0164—Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0188—Network monitoring; statistics on usage on called/calling number
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems

Definitions

  • the present invention relates to collecting and reporting call and message transactions in a telecommunication network. More specifically, the object of the present invention is a reporting system according to the preamble of the claim 1, and a reporting method for collecting call and message transactions in a telecommunication network and providing a reporting service, according to the preamble of the claim 12. The object of the present invention is also a computer program for collecting call and message transactions in a telecommunication network, according to the preamble of the claim 16.
  • communication network and/or data transmission network refer to an entity of analogue and/or digital communication and/or data transmission, consisted of communication systems and subsystems, and of equipment needed for network services and transmitting messages, such as exchanges, registers and subsystems and the connections between them, where, for example, the exchanges, nodes, servers, registers and subsystems, such as billing systems and network controlling systems are networked as telecommunication network by means of different SS7/C7 UP-protocols (UP, User Part) and AP- protocols (AP, Application Part).
  • Communication and/or data transmission network can be e.g.: a fixed telecommunication network i.e. PSTN- network (Public Switched Telephone Network), including, i.a.
  • CSTN Circuit Switched Telephone Network
  • ISDN- network Integrated Services Digital Network
  • a fixed data transmission network including, i.a. CSPDN- networks (CSPDN, Circuit Switched Public Data Network) networks and PSPDN- networks (PSPDN, Packet Switched Public Data Network) and IP- networks (IP, Internet Protocol).
  • CSPDN Circuit Switched Public Data Network
  • PSPDN- networks PSPDN- networks
  • IP- networks IP, Internet Protocol
  • the communication network can also be the above mentioned telecommunication network in closed use.
  • communication and data transmission networks are in general referred to by the term "telecommunication network" and more specifically by the terms
  • fixed telecommunication network when referring to a telecommunication network to where terminal equipment are connected by a wire interface
  • PLMN when referring to a telecommunication network, to where the terminal equipment are connected over the wireless interface
  • exchange refers to both the fixed telecommunication network exchange or the node, and the PLMN exchange
  • customer register refers to the fixed network customer register or the PLMN HLR register (HLR, Home Location Register).
  • the UP-protocols are, for example TUP (Telephone UP), ISDN (Integrated Service Digital Network), ISUP (ISDN UP), and the AP- protocols are, for example TCAP (Transaction Capabilities AP) and INAP (Intelligent Network AP), MAP (Mobile AP), BSSAP (Base Station System AP), BSSMAP (Base Station System Mobile AP).
  • TUP Telephone UP
  • ISDN Integrated Service Digital Network
  • ISUP ISDN UP
  • AP- protocols are, for example TCAP (Transaction Capabilities AP) and INAP (Intelligent Network AP), MAP (Mobile AP), BSSAP (Base Station System AP), BSSMAP (Base Station System Mobile AP).
  • the telecommunication networks can be provided with an IN-network system, one or more of which can be arranged into a telecommunication network.
  • a typical IN-network system contains, at least, one lower level service switching i.e. SSP-point (SSP, Service Switching Point), which communicates with the telecommunication network exchange, and with, at least, one IP-peripheral device or -system (IP, Intelligent Peripheral), and a higher level service control point i.e. a SCP-point (SCP, Service Control Point) controlling the SSP or the SSP group, which can be a separate telecommunication network equipment or be integrated as a part of the telecommunication network exchange.
  • SSP-point SSP, Service Switching Point
  • IP IP-peripheral device or -system
  • SCP Service Control Point
  • Listing is, for example, in Nokia's recent mobile stations implemented so, that only the last ten calls of each call handling area can be displayed, that is, the ten last received calls, the ten last made calls, and the ten last unanswered calls. Since the listing ability of the terminal equipment is limited, the problem is, that altogether only ten of the last received, unanswered and made calls can be seen. When it is a question of a person who is very busy and cannot or will not answer to the last e.g. thirty calls, then all the thirty calls in question belong to the unanswered calls category, but due to the limited listing ability of the terminal equipment, only information of the ten recent attempted calls is given, and there is no report information of the previous two attempted calls.
  • the terminal equipment's information on the calls does not, at length, tell extensively the information that would possibly be interesting.
  • This information can be, for example, a more detailed course of the received calls in the accessibility chain and their itemization.
  • This information can also be of e.g. that when an incoming call has reached the voice mail system that is last in the telecommunication network, the caller may have left a spoken- or fax-, text-, voice- or data message in the message- or voice mail system.
  • the end customer may also be interested in the information of whether a message, such as a fax-, text-, voice-, and data message, has been left in the message- or voice mail system after the notification has been received, which can be indicated e.g. by the length of the message.
  • a person using the mobile stations can, when receiving a call, be in the shadow area or in a situation, where the mobile station has not been switched on or it cannot have been switched on, and afterwards the receiver wants to know which calling subscriber number has been trying to reach them during that time, and/or if the call has been answered e.g. from some other auxiliary answering point belonging to the called subscriber connection, such as e.g. from a subscriber connection belonging to the accessibility chain.
  • New services which require the purchase of new service platforms, are continuously introduced for the mobile stations, but the user-specific parameter changes required by the services produced by the service platforms and the displaying of the user-specific service transactions together with other call transactions is difficult, or a laborious and hard process.
  • a laborious and hard process is the implementing of the itemized bill to the end customer. It requires the integration of several service platforms and the use of a separate billing system.
  • the reporting of the telecommunication network traffic transactions is based on that the service system reports the outgoing and incoming calls and messages and their transaction information.
  • Such services include e.g. different UM-services
  • UM Unified Messaging
  • UM-service the call- and message transactions that were conducted with the help of the UM-service system are reported.
  • reporting service are UM-services, from where report information of the call- and message traffic to the target subscriber connection, on the downlink traffic, that is, is acquired, which the customer can retrieve him-/herself and which typically is according to the Table 1 in the Figure 1.
  • reporting service systems A weakness of the previously known reporting service systems is also that they cannot implement a service, where both the target subscriber connection call number and the call transfer number, that is the C-number, would be the same. Then the reporting service appears to the end user to be an individual service, and not a feature of the subscriber connection, and those traffic call transactions that do not occur in the service system cannot be displayed in the reporting. In other words, if the call does not reach the service system, it cannot be reported at all. These calls are, e.g. call attempts that have not yet been redirected to the voice mail system.
  • the teleoperators are obligated to implement the outgoing itemized call list.
  • the itemized list depends always closely on the reception capacity of the terminal equipment or the service system.
  • the terminal equipment or service system cannot itemize e.g. such calls that do not come to the terminal equipment or service system.
  • the calls that cannot be itemized are connection setups to a mobile station that has been turned off, or that has a flat battery, or that is in the network shadow area or in a place, which is outside the coverage of the network, or where the use of mobile stations is forbidden, such as e.g. airplane or hospital or service station etc.
  • One essential object of the present invention is to remove, or at least significantly reduce, the disadvantages, weaknesses and problems that are described above and that are related to known terminal equipment and service systems.
  • the objects are: to collect information from an IN-network system; receiving information to a collecting system; a user-specific reporting implemented by a reporting server and preferably also collecting of information from other service systems arranged in a telecommunication network, such as from text message- i.e. SMS-centers (Short Message Service), media message- i.e. MMS-centers (Multi Media Service).
  • the second essential object of the present invention is to create in a telecommunication network a new reporting system and method, and computer programs, with which it is possible to collect information on call and message transactions and connection setup attempts and to report this kind of transaction information to the end customer.
  • the final object is to enable the reporting so that parameters defined by the customer him-/herself can be taken into account, such being the phone number and reporting a person name determined by oneself, and other similar information.
  • the third essential object of the present invention is to create, in a telecommunication network, a new reporting system, method and computer program, with which it is possible to report also those calls that do not reach a terminal equipment or a service system.
  • These calls include connection setups to a mobile station that has been turned off, or that has a flat battery, or that is in the network shadow area or otherwise in a place outside the coverage of the network, or where the use of mobile stations is forbidden, such as e.g. airplane, or hospital, or service station etc., and the calls that are e.g. behind the accessibility chain or call transfer before the service system.
  • a specific object of the present invention is to provide communication network customers with reporting that can report all call and message transactions, preferably at least: the calls i.e.
  • a reporting system for collecting call and message transaction information and connection setup information i.e. transaction information
  • a reporting system for collecting call and message transaction information and connection setup information is arranged as a peripheral system for an IN- network system, which directs uplink and/or downlink traffic to a subscriber connection or subscriber connections pre-selected by a customer, and that a call information database system, a parameter database system and a message database and voice mail system are arranged in the reporting system, that the reporting system is arranged to collect the transaction information or the transaction information logs from the IN-network system, and that in the reporting system, it is arranged a data transmission connection for receiving a transaction report, containing the transaction information, to a telecommunication network terminal equipment and optionally, for updating the reporting system by using a network server.
  • the characteristics are described in the characterizing part of the independent claim 1 are characteristic for a reporting system according to the invention, and the characteristics described in the characterizing part of the independent claim 12 are characteristic for a reporting method according to the invention.
  • the characteristics described in the characterizing part of the independent claim 16 are generally characteristic for a computer program according to the invention. Since, according to the present invention, also the connection setup attempts i.e. call attempts can now be collected and reported, also the calling subscriber connection's subscriber connection numbers can be stored for later use, whereby contacting this kind of subscriber connections that have attempted to call can now be implemented.
  • both the B- subscriber number and the C-subscriber number can be kept the same, whereupon all the features from the end customer viewpoint are subscriber connection features, and not separate service platforms.
  • a report service customer does not need separate call transfers to their own voice mail, but they can get their subscriber connection-specific report of all their call and message traffic e.g. by using a www-user interface. It is easy to add also other reporting to this reporting, such as the received and sent faxes, voice, text, and data messages, providing that the actual service systems have the capacity to do that.
  • An advantage of the invention is also that, with the invention, it is possible to report also the subscriber connection-specific unanswered calls with their A-subscriber id's and time stamps, as well as report the answered calls and their answering points, such as the answering point A, the answering point B, the voice mail etc. Additionally, in the reporting, it is possible to report the fax, voice, text, and or data messages that have reached the voice mail system and their lengths.
  • FIG.l. shows a prior art reporting service for reporting telecommunication network transactions
  • FIG.2 shows a transaction information report created by using the service according to Fig. 1,
  • FIG.3. shows a schematic view of a reporting system according to the invention arranged in a telecommunication network
  • FIG.4 shows a transaction information report created by a reporting service of a reporting system according to the invention.
  • the exchange system In the fixed network the exchange system is hierarchic. Individual subscriber connections are connected through their connection cable to a terminal exchange, of which is the lowest telecommunication network exchange level. The terminal exchanges are connected to higher-level local switching exchanges. Which, in their turn, are connected to higher-level exchanges. In such fixed network, the location of each subscriber connection is always fixed and previously known.
  • PLMN-network such as for example GSM- or GPRS- or UMTS-network
  • GSM- or GPRS- or UMTS-network is substantially different from the fixed network, because there is a wireless interface between the subscriber connections and the PLMN-network and because the subscriber connections can move freely in the whole PLMN-network service area, comprising of the coverage areas that are covered by the individual base stations of the base station systems that are connected to the PLMN-network exchanges.
  • An integral part of the operation of the PLMN-network is an ongoing registration function, with which information on the PLMN-network exchange, on whose service area the subscriber connection at each time is located, is updated to the PLMN- network' s HLR-register.
  • connection setup step Creating a communication connection from one subscriber connection to another, in the telecommunication network, is called a connection setup step and that communications or communication step.
  • the term home exchange refers to a terminal exchange of a fixed network, to which subscriber connections are connected through their connection cable, or to that PLMN exchange, such as e.g. a GSM-exchange or a GPRS-support node, on whose service area an individual subscriber connection is at each time located.
  • PLMN exchange such as e.g. a GSM-exchange or a GPRS-support node, on whose service area an individual subscriber connection is at each time located.
  • the analyzing of the target subscriber connection's call number, related to the connection setup is performed in the home exchange of the calling subscriber connection, and the caller id i.e. A-Id, which e.g.
  • CCS-signaling is an IAM- message containing, among other things, the target subscriber connection's complete subscriber connection number, and the caller's CLI-id, that is, the calling line identity, is sent from the calling subscriber's home exchange to the target subscriber connection's home exchange.
  • the target subscriber connection is a subscriber connection of a fixed network
  • the target subscriber connection location and the home exchange are known exactly.
  • the caller's home exchange After the caller's home exchange has received the target subscriber connection's call number, the caller's home exchange will analyze the target subscriber connection's call number, after which the caller's home exchange signals the caller's caller id to the target subscriber connection's home exchange.
  • the target subscriber connection's home exchange replies to the connection setup signaling by sending a confirming message, after the target subscriber connection is able to receive the call, or an incoming call alerts in the target.
  • the connection setup will have substantially more steps. Consequently, before the caller's caller identity can be sent to the target subscriber connection's home exchange, the location of the target subscriber connection and its home exchange must be defined.
  • connection setup in PLMN-networks, represented by GSM-network, is described.
  • the target subscriber connection's call number is signaled to the PLMN-network gateway exchange. If the calling subscriber connection is a PLMN-network subscriber connection, the target subscriber connection's call number is signaled to the calling subscriber connection's home exchange. After the gateway exchange or the calling subscriber connection's home exchange has received the target subscriber connection's call number, the target subscriber's call number is analyzed.
  • a routing enquiry is made by using the MAP-protocol (Mobile Application Protocol) of the PLMN-network 's HLR-register, to find out on which service area the target subscriber connection is located.
  • the HLR-register makes a routing number enquiry by using the MAP-protocol to the VLR-register (Visitor Location Register) of the PLMN-network of the service area in question, and sends the routing number to the gateway exchange or to the calling subscriber connection's home exchange.
  • the routing number is used for choosing the route to the target subscriber connection's home exchange.
  • the target subscriber connection's home exchange will enquire from its VLR-register, on which service cell group area the target subscriber connection is at that time located.
  • the base station system under the target subscriber connection's home exchange finds the target subscriber connection from the individual service cell.
  • the target subscriber connection's home exchange replies to the connection setup message by sending a confirming message, after the target is able to receive a call or an incoming call alerts in the target.
  • an ISUP- protocol (ISUP, ISDN User Part) is preferably used for the connection setup signaling, and MAP-protocol is used for the routing enquiries.
  • Fig. 2 showing a reporting system according to a first embodiment of the invention, which is located in a fixed network
  • Fig. 3 showing a reporting system according to a second embodiment of the invention, which is located in a PLMN.
  • connection setup and/or call routing in a fixed network 3 has been arranged to be controlled by an IN-network system 1.
  • the IN-network system could also be of a PC-device (PC, Personal Computer).
  • PC Personal Computer
  • the IN-network system or the PC is connected to a target subscriber connection's 9 home exchange 4, to which a customer register 11 has a data transmission connection, to which customer register information or a sign, of that the IN-network system 1 or PC-device directs the connection setup forward from the home exchange 4 to the target subscriber connection 9, is triggered.
  • the IN-network system's 1 SCP-point 2 connects typically to the exchange 4 of the telecommunication network 3 or PLMN-network 3 by means of the IN-network system's SSP-point, which can be integrated in the telecommunication network exchange or connected to the telecommunication network 3 exchange 4.
  • a message and voice mail system 7 is arranged to receive, in addition to call and connection setup transaction information, voice messages and their identification information, that is, to provide the normal voice mail services and features.
  • the message and voice mail system 7 can receive information on the message transactions from the telecommunication network exchange 4, over the IN-network system 1 and call database system 5.
  • the telecommunication network exchange 4 can be controlled by the IN-network system 1, whereby the message or voice mail system 7 can receive messages from such telecommunication network exchange 4 controlled by the IN-network system 1, 2, over the call database system 5. Since different voice, data, and fax messages are substantially related to the message transactions, the message and voice mail system 7, according to the invention, can be arranged to receive also these kinds of message types and their identification information. Refer to Fig. 3.
  • connection setup and/or call routing in a PLMN 3 are arranged to be controlled by an IN-network system 1.
  • the IN-network system could also be a of PC-device (PC, Personal Computer).
  • PC Personal Computer
  • the IN-network system 1 or the PC-device since in the HLR-register, information or a sign of that the IN-network system 1 or the PC-device directs the connection setup forward from the home exchange 4 to the target subscriber connection 9, the IN-network system 1 or the PC-device has a data transmission connection to the target subscriber connection's 9 home exchange 4 of that time, after the target subscriber connection's 9 location and the target subscriber connection have been defined during the connection setup stage.
  • the IN-network system's 1 SCP-point 2 connects typically to the exchange 4 of the telecommunication network 3 or PLMN-network 3, by means of the IN-network system's SSP-point, which can be integrated in the telecommunication network exchange or connected to the telecommunication network 3 exchange 4.
  • the message- and voice mail system 7 has been arranged to receive, besides call and connection setup transaction information, also other information on the message transactions, such being preferably short message i.e. SMS-messages and their identification information.
  • the mobile station networks e.g. GPRS and UMTS- networks
  • the reporting system's message and voice mail system 7, according to the invention can receive also MMS-messages from a MMSC-exchange 14.
  • SMS-messages there is in the telecommunication network, a short message i.e. SMSC-exchange 13, which is connected to the telecommunication network exchange 4.
  • SMSC-exchange 13 For MMS-messages, there is in the telecommunication network, a media- i.e. a MMSC-exchange 14, which is similarly to the SMSC-exchange, connected to the telecommunication network exchange 4.
  • the message or voice mail system 7 is arranged to receive, besides the call and connection setup transaction information, also voice messages and their identification information, that is, to provide the normal voice mail services and features.
  • the message and voice mail system 7 can receive information on the message transactions from the telecommunication network exchange 4, over the IN-network system 1 and the call database system 5.
  • the telecommunication network exchange 4 can be controlled by the IN-network system 1, whereupon the message or voice mail system 7 can receive messages from such telecommunication network exchange 4 controlled by the IN-network system 1, 2, over the call database system 5. Since different voice, data, and fax messages are substantially related to the message transactions, the message and voice mail system 7, according to the invention, can be arranged to receive also these kinds of message types and their identification information. t ⁇
  • the reporting system 5, 6, 7 arranged in the telecommunication network 3 of the basic idea of the invention is a peripheral system of the IN-network system 1.
  • the IN-network system 1 service control i.e. the SCP-point 2 has a data transmission connection to the home subscriber connection's 9 home exchange 4 and directs all traffic to the subscriber connection 9 or subscriber connections pre-selected by the customer.
  • a reporting system containing a call database system 5 and a message database and voice mail system 7 collecting all the call and message transaction information and connection setup attempt information, i.e. all transaction information or transaction information logs from the IN-network system 1. Additionally, the reporting system contains a parameter database system 6, in which all the customer's personal parameters and information are stored. These parameters and information preferably consist of phone numbers and the corresponding personal names, i.e. the parameter database system is a correspondence register.
  • a data transmission connection can be made by means of a network server 8 between the reporting system 5, 6, 7 and to the telecommunication network 3 terminal equipment 12. Additionally, it is preferred according to the invention, that to update the reporting system 5, 6, 7 i.e. to receive the customized customer specific reports, a data transfer connection can be made over the network server 8 from the terminal equipment 12 also to the parameter database system 6.
  • the transfer protocol applied by the network server for the data transmission between the customer terminal equipment 12 and the network server 8 is selected from a group consisting of HTTP, SMTP, FTP, and corresponding transfer protocols.
  • the reporting system 5, 6, 7 is, according to the invention, a peripheral system of the IN-network system 1, and arranged to have a data transmission connection with the SCP- point 2 so that behind the call database system 5, there is connected, on one hand, a message database and voice mail system 7, and on the other hand, a parameter database system 6, to which a data transmission connection from the customer terminal equipment 12 can be made by means of the network server 8.
  • the call database system 5 of the reporting system 5, 6, 7 makes a data transmission connection to the SCP-point 2, and the message database system 7 makes a data transmission connection to the call database system 5.
  • the message database system 7 can make a data transmission connection besides with the call database system 5, also with the network server 8.
  • the reporting system has, on one hand, a data transmission connection to the IN- network system 1 and, on the other hand, to the network server 8, and the transaction information report can be received to the telecommunication network terminal equipment 12 as a response to a transaction information report enquiry from the terminal equipment 12, over the network server 8, to the reporting system 5, 6, 7. It is also characteristic for the invention, that the reporting system 5, 6, 7 can be updated. In that case the parameter database system 6 belonging to the reporting system is arranged on the data transmission path between the call database system 5 and the network server 8.
  • a customer receives the transaction information report to their terminal equipment in the form they required, preferably so that call correpondence information is retrieved from the transaction database to be attached to them, and the report is thus completed with the required correspondence information, such as the identifying name of the calling subscriber connection, or with other complementing information.
  • the operator providing the reporting service can make service enquiries to the reporting system 5, 6, 7.
  • the parameter database system 6 is on the information path also between the message database system 7 and network server 8. Then all the transaction reports from the terminal equipment 12 to the reporting system and vice versa always go through the parameter database system 6.
  • the call database system 5 and the message database- and voice mail system 7 are connected to a data transmission connection in series to a data transmission connection with the SCP-point 2.
  • the parameter database system 6 is connected to a data transmission connection in series to a data transmission connection with the message database- and voice mail system 7.
  • the call database system 5 and the message database system 7 are connected to a data transmission connection in parallel, optionally with either the SCP-point 2 or with the parameter database system 6.
  • each message stored in the system can be retrieved from the message system through the network server 8 by means of a hyperlink displayable in the terminal equipment arranged to have a data transmission connection to the network server.
  • a reporting system for collecting, storing and displaying the transaction information operates in such way, that the IN-network system 1 , 2 is activated, preferably through the customer register or the HLR register 11 connected to the telecommunication network 3 exchange 4, to monitor all uplink and downlink call and message transaction traffic, and connection setup attempt transactions from the calling subscriber connection 10 to the target subscriber connection 9, and that the IN-network system 1, 2 actively reports all these transactions in the telecommunication network to the call database system 5, whereupon the call database system 5 receives from the IN-network system 1, 2 all the call information and their identification information and stores it.
  • a connection through the network server 8 to the reporting system is made, and a transaction report request is made, and as a reply the transaction information report is received. Additionally, it is possible to listen and/or display the voice, short message, media messages faxes etc. stored in the reporting system.
  • the target subscriber connection's home exchange 4 receives the connection setup signaling.
  • the subscriber connection information is check, depending on the target subscriber connection 9 telecommunication network type, from the subscriber connection database or HLR-register 11, where the processing of the calls coming to the target subscriber connection 9 in question processed in the IN-network system's 1 SCP-point 2 have been parametered to.
  • Information on the receiving of the call through the number selected in the operator's network is transmitted from the IN- network system 1 to the call database system 5, in the case of a call identifiable by the connection setup signal, or - to the message and voice mail system 7, in the case of a voice, short message, media messages, fax or the like identifiable by the connection setup signal.
  • the target subscriber connection has been registered of having four answering points, but the number of answering points can be from one to several answering points.
  • the first answering point is typically the subscriber connection that has been called, in other words the target subscriber connection's subscriber number i.e. the B-number is the same as the transferred subscriber number i.e. the C-number.
  • the IN- network system's 1 SCP-point 2 informs the call database system 5. If the call is transferred from the call database system 5 to the message and voice mail system 7, the left message is reported by retrieving the correspondence information from the parameter database system 6. If the correspondence information, such as name information for a phone number, is found in the parameter database system 6, this will be reported.
  • the customer's (person X) subscriber connection is connected to the reporting service and they have the answering points: subscriber connection number, which is 0505066886, home number, which is 09653663 and the voice mail.
  • subscriber connection number which is 0505066886
  • home number which is 09653663 and the voice mail.
  • the telecommunication network 4 exchange 5 checks from the HLR-register 11 the parameters of the person X. The exchange 5 returns the information that 'TN- triggering of all the calls coming to the person X" has been parametered to the subscriber connection, whereupon directing the calls is given to the IN-network system's 1 SCP-point 2.
  • the SCP-point 2 When the SCP-point 2 receives the call directing and monitoring, the call connection setup to the selected number is continued, so that the selected person X would get the intended call.
  • the SCP-point 2 transmits the information on this call directing to the call database system 5, which receives the caller's, i.e. A-subscriber's, identifier. If the call is not, however, received in the subscriber connection number of person X, the SCP-point 2 will redirect the call to another number of the person X, for example to the home number.
  • the SCP-point 2 reports about this call redirection again to the call database system 5, and the call database system receives again the caller's, i.e.
  • the SCP-point 2 directs the call to the message and voice mail system 7 of the person X, whereupon the message and voice mail system 7 receives the caller's, i.e. A-subscriber's, identifier and a message of, for example, 30 seconds.
  • the SCP-point 2 transmits information about the call directing to the reporting system's 7 call database system 5.
  • All the subscriber connection specific calls are directed under control of the SCP-point 2 so that information is transmitted to the system according to the invention, whereupon, beside the calls, the report also consists of: the voice messages left for the subscriber connection voice mail and their length; faxes and their size or number of pages; text i.e. SMS-messages and their length or size; multimedia i.e. MMS- messages and their length or size; data messages and their size; numbers and names of the accessibility chain etc.
  • the call database system 5 has in addition to the information on the callers also information on the call attempts and their time: incoming calls to the number of the person X, on the re-directing of the calls to the other number of the person X and the redirecting of the call to the message i.e. voice mail system 7 as well as information on the messages, length of messages and the messages themselves.
  • message types can be used in the examples, that is fax, voice, data message, SMS, MMS message, whereupon the information in the message and voice mail system 7 is correspondingly the number of fax pages and the actual fax message the length of the voice message and the actual voice message, the size of the data message and the actual data message, - the length of the SMS-message and the actual SMS-message the size of the MMS-message and the actual MMS-message.
  • downlink traffic consisting of: the received calls and messages with their answering points and voice mail information; the unanswered calls, and the call i.e. connection setup attempts; and uplink traffic i.e. the calls and call attempts made from the subscriber connection.
  • the service user's personal information is added to the report by connecting the parameter database system 6, which the user can independently update, to a data transmission connection with the call database system 5 and the message database and voice mail system 7.
  • This information, which the user can update and parameter into the search database of the call database system 5 and the message database and voice mail system are preferably the names that clarify the individualization of the subscriber connection number, such as home, own name - Jarkko Lagerbobm, and the names of the persons who call most often.
  • each message that has been stored in the system can be retrieved from the message system through the network server 8 by means of a hyper link displayed in the terminal equipment arranged to have a data transmission connection with the network server.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Physics & Mathematics (AREA)
  • Probability & Statistics with Applications (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un système et un procédé de compte rendu mis en oeuvre au sein d'un réseau de télécommunication et conçus pour recueillir des informations de transaction et fournir un service de compte rendu. Selon l'invention, un système de compte rendu comprenant un système de bases de données d'appels (5), un système de bases de données de paramètres (6) et un système de bases de données de messages et de messagerie vocale (7) est conçu pour être relié par une connexion de transmission de données avec un système de réseau intelligent (1, 2) dirigeant le trafic vers l'équipement terminal client (9), pour recueillir les informations de transaction. Le système de compte rendu est configuré pour recueillir les demandes de connexion relatives à l'obtention d'informations de transaction provenant du système de réseau intelligent, et une connexion de transmission de données est établie dans le système de compte rendu au moyen d'un serveur de réseau (8) pour permettre l'affichage d'un compte rendu d'informations de transaction sur un équipement terminal de réseau de communication (12).
PCT/FI2002/000983 2001-12-20 2002-12-04 Systeme et procede permettant de recueillir des transactions d'appel et de communication et d'offrir des services de compte rendu, et programme informatique permettant de recueillir des transactions d'appel et de communication Ceased WO2003058941A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002346771A AU2002346771A1 (en) 2001-12-20 2002-12-04 System and method for collecting call and communication transactions and offering reporting services and a computer program for collecting call and communication transactions

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20012530A FI111497B (fi) 2001-12-20 2001-12-20 Järjestelmä ja menetelmä puhelu- ja viestitapahtumien keräämiseksi ja raportointipalvelun tarjoamiseksi
FI20012530 2001-12-20

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WO2003058941A1 true WO2003058941A1 (fr) 2003-07-17

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PCT/FI2002/000983 Ceased WO2003058941A1 (fr) 2001-12-20 2002-12-04 Systeme et procede permettant de recueillir des transactions d'appel et de communication et d'offrir des services de compte rendu, et programme informatique permettant de recueillir des transactions d'appel et de communication

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AU (1) AU2002346771A1 (fr)
FI (1) FI111497B (fr)
WO (1) WO2003058941A1 (fr)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998009422A2 (fr) * 1996-08-30 1998-03-05 Telefonaktiebolaget Lm Ericsson (Publ) Systeme et procede servant a effectuer la conversion commandee de supports dans un reseau intelligent
US5799073A (en) * 1995-06-07 1998-08-25 Southwestern Bell Technology Resources, Inc. Apparatus and method for recording call related data
WO2001020920A1 (fr) * 1999-09-14 2001-03-22 Inet Technologies, Inc. Surveillance de la qualite du service dans un reseau de communication
US20010012345A1 (en) * 1998-03-26 2001-08-09 Thomas A. Nolting Internet user finder

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5799073A (en) * 1995-06-07 1998-08-25 Southwestern Bell Technology Resources, Inc. Apparatus and method for recording call related data
WO1998009422A2 (fr) * 1996-08-30 1998-03-05 Telefonaktiebolaget Lm Ericsson (Publ) Systeme et procede servant a effectuer la conversion commandee de supports dans un reseau intelligent
US20010012345A1 (en) * 1998-03-26 2001-08-09 Thomas A. Nolting Internet user finder
WO2001020920A1 (fr) * 1999-09-14 2001-03-22 Inet Technologies, Inc. Surveillance de la qualite du service dans un reseau de communication

Also Published As

Publication number Publication date
FI20012530A0 (fi) 2001-12-20
AU2002346771A1 (en) 2003-07-24
FI111497B (fi) 2003-07-31

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