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WO2002027601A3 - E-commerce sales support system using a vendor-specific product decision questionnaire - Google Patents

E-commerce sales support system using a vendor-specific product decision questionnaire Download PDF

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Publication number
WO2002027601A3
WO2002027601A3 PCT/US2001/029786 US0129786W WO0227601A3 WO 2002027601 A3 WO2002027601 A3 WO 2002027601A3 US 0129786 W US0129786 W US 0129786W WO 0227601 A3 WO0227601 A3 WO 0227601A3
Authority
WO
WIPO (PCT)
Prior art keywords
product
vendor
shopper
questionnaire
mapping table
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2001/029786
Other languages
French (fr)
Other versions
WO2002027601A2 (en
Inventor
Scott M Gosling
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Concentrix CVG Customer Management Group Inc
Original Assignee
Finali Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Finali Corp filed Critical Finali Corp
Priority to AU2001293009A priority Critical patent/AU2001293009A1/en
Publication of WO2002027601A2 publication Critical patent/WO2002027601A2/en
Anticipated expiration legal-status Critical
Publication of WO2002027601A3 publication Critical patent/WO2002027601A3/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A method for providing online sales support during a sales session between an e-commerce vendor and an online shopper. The method include connecting a customer interaction center to the Internet. Presentation logic is provided to support a human customer service representative in finding products for the shopper in vendors' product databases. The method includes receiving a help request transmitted by the shopper. The presentation logic selects a mapping table from a plurality of mapping tables corresponding to generic product categories used by e-commerce vendors. The mapping table includes entries relating to product criteria that may be used by the vendor to specify their product. The presentation logic uses the mapping table and a product database table, each directed to the same product category selectable by the shopper, to create, populate with content, and push a product questionnaire having a series of Web pages. Each Web page has a customer input portion populated with information from the vendor-specific product database table and is adapted for querying the shopper for their criteria for selecting a product. The content of Web pages included in the questionnaire are determined by the fields of the generic mapping table having inputs with these fields corresponding to fields of the vendor-specific product database table. The vendor's product database is searched using the inputed criteria and the product matches are displayed to the shopper.
PCT/US2001/029786 2000-09-25 2001-09-25 E-commerce sales support system using a vendor-specific product decision questionnaire Ceased WO2002027601A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001293009A AU2001293009A1 (en) 2000-09-25 2001-09-25 E-commerce sales support system using a vendor-specific product decision questionnaire

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US66925100A 2000-09-25 2000-09-25
US09/669,251 2000-09-25

Publications (2)

Publication Number Publication Date
WO2002027601A2 WO2002027601A2 (en) 2002-04-04
WO2002027601A3 true WO2002027601A3 (en) 2003-09-25

Family

ID=24685665

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/029786 Ceased WO2002027601A2 (en) 2000-09-25 2001-09-25 E-commerce sales support system using a vendor-specific product decision questionnaire

Country Status (2)

Country Link
AU (1) AU2001293009A1 (en)
WO (1) WO2002027601A2 (en)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7149662B2 (en) 2004-10-07 2006-12-12 Navitar, Inc. Automated selection of optical systems
US7418410B2 (en) 2005-01-07 2008-08-26 Nicholas Caiafa Methods and apparatus for anonymously requesting bids from a customer specified quantity of local vendors with automatic geographic expansion
EP1780666A1 (en) * 2005-10-25 2007-05-02 Hurra Communications GmbH Method for automatically supporting a user when selecting a product in an online shop
US8762217B2 (en) * 2010-11-22 2014-06-24 Etsy, Inc. Systems and methods for searching in an electronic commerce environment
WO2016192030A1 (en) * 2015-06-01 2016-12-08 阮元 Patent information push method during product update alerts and information alert system
US10567312B2 (en) 2016-04-11 2020-02-18 Facebook, Inc. Techniques for messaging bot controls based on machine-learning user intent detection
US20170293922A1 (en) 2016-04-11 2017-10-12 Facebook, Inc. Techniques for messaging agent coordination
US10356029B2 (en) 2016-09-21 2019-07-16 Facebook, Inc. Methods and systems for presenting modules in an inbox interface
US11233760B2 (en) 2016-09-21 2022-01-25 Facebook, Inc. Module ranking for a modular inbox
CN108629605A (en) * 2017-03-15 2018-10-09 北京京东尚科信息技术有限公司 Real-time questionnaire method for pushing based on online customer service

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5630025A (en) * 1994-07-13 1997-05-13 Unisys Corporation Generalized configurator using a declaratively constructed two-level bi-partite graph as a knowledge representation
EP0829996A2 (en) * 1996-08-23 1998-03-18 AT&T Corp. Correlating information between internet and call center environments
WO1999001826A2 (en) * 1997-07-02 1999-01-14 Business Evolution, Inc. Method, system and computer program product for providing customer service over the world-wide web
US5877966A (en) * 1994-05-31 1999-03-02 Pantheon Solutions, Inc. System and method for creating configurations using templates
WO2000029977A1 (en) * 1998-11-04 2000-05-25 Cch Incorporated Automated forms publishing system and method using a rule-based expert system to dynamically generate a graphical user interface

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5877966A (en) * 1994-05-31 1999-03-02 Pantheon Solutions, Inc. System and method for creating configurations using templates
US5630025A (en) * 1994-07-13 1997-05-13 Unisys Corporation Generalized configurator using a declaratively constructed two-level bi-partite graph as a knowledge representation
EP0829996A2 (en) * 1996-08-23 1998-03-18 AT&T Corp. Correlating information between internet and call center environments
WO1999001826A2 (en) * 1997-07-02 1999-01-14 Business Evolution, Inc. Method, system and computer program product for providing customer service over the world-wide web
WO2000029977A1 (en) * 1998-11-04 2000-05-25 Cch Incorporated Automated forms publishing system and method using a rule-based expert system to dynamically generate a graphical user interface

Non-Patent Citations (3)

* Cited by examiner, † Cited by third party
Title
ATTARDI G ET AL: "Web-based configuration assistants", ARTIFICIAL INTELLIGENCE FOR ENGINEERING DESIGN, ANALYSIS AND MANUFACTURING, LONDON, GB, vol. 12, no. 4, September 1998 (1998-09-01), pages 321 - 331, XP002902516 *
LANSFORD W: "Real-time, interactive sales and services across the internet: optimizing the customer experience", DIALOG ABI/INFORM(R), XP002949411 *
POLERETZKY Z ET AL: "The call center & e-commerce convergence", DIALOG ABI/INFORM(R), XP002949410 *

Also Published As

Publication number Publication date
AU2001293009A1 (en) 2002-04-08
WO2002027601A2 (en) 2002-04-04

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