[go: up one dir, main page]

WO2001079970A2 - Procede d'administration et de gestion de permis d'utilisation de logiciel - Google Patents

Procede d'administration et de gestion de permis d'utilisation de logiciel Download PDF

Info

Publication number
WO2001079970A2
WO2001079970A2 PCT/US2001/012363 US0112363W WO0179970A2 WO 2001079970 A2 WO2001079970 A2 WO 2001079970A2 US 0112363 W US0112363 W US 0112363W WO 0179970 A2 WO0179970 A2 WO 0179970A2
Authority
WO
WIPO (PCT)
Prior art keywords
license
software
list
certificates
computer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2001/012363
Other languages
English (en)
Other versions
WO2001079970A3 (fr
Inventor
Robert Barritz
David Vardi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Isogon Corp
Original Assignee
Isogon Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/732,368 external-priority patent/US7167179B2/en
Application filed by Isogon Corp filed Critical Isogon Corp
Priority to AU2001257064A priority Critical patent/AU2001257064A1/en
Priority to EP01930537A priority patent/EP1368717A2/fr
Publication of WO2001079970A2 publication Critical patent/WO2001079970A2/fr
Anticipated expiration legal-status Critical
Publication of WO2001079970A3 publication Critical patent/WO2001079970A3/fr
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/10—Protecting distributed programs or content, e.g. vending or licensing of copyrighted material ; Digital rights management [DRM]
    • G06F21/105—Arrangements for software license management or administration, e.g. for managing licenses at corporate level

Definitions

  • the present invention relates to computer software and more particularly to a method for administering and managing software license certificates.
  • Much of the software in use by corporations, organizations and individuals is licensed either directly or indirectly from a variety of software vendors.
  • the rights granted the licensees may take a variety of forms.
  • a software product might be licensed to an organization for unlimited use, on any number of computers, but only within that organization.
  • the organization might be permitted to only use the software on certain computers, or allow it to be used by only certain named employees, or by only a specified maximum number of concurrent employees, or until a specified date,' or only on certain days of the week, or based on any other set of restrictions that the vendor may negotiate with the organization.
  • PMs protective mechanisms
  • a PM which is typically invoked when the associated software product is initiated, might determine whether the computer (as identified by such things as a serial number or other unique characteristic) that the software is operating on is on the list of computers that the software is licensed on. Or, the PM might count the number of users concurrently using the software, checking to see whether a licensed maximum is ever exceeded.
  • the PM For the PM to be able to match the actual use of a software product to the organization's licensed rights, the PM must know what those rights are. These are often supplied via an encrypted passcode or certificate which the software vendor gives to the organization, which in turn supplies it to the PM. Typically, a PM will not allow the software product to operate at all if a certificate is not supplied, missing, expired, or otherwise not made "known" to the PM.
  • Organizations frequently negotiate changes in licensed rights to a particular product with the vendor of that product. When an organization replaces an existing computer with another, adds additional computers to the authorized list, adds more concurrent users, and so forth, they must agree on those rights with the vendor, paying a fee if necessary. Whenever the organization's licensed rights to a particular product change, a new certificate embodying the new rights must be obtained from the vendor and supplied to the PM.
  • LMs License Managers
  • Isogon e LiensePower/iFOR
  • Globetrotter FlexLM
  • Rainbow TintinelLM
  • XSLM XSLM-compliant LMs
  • the existence of standard LMs can in turn be expected to encourage more product vendors to incorporate PMs as part of the use of their products, thus raising even higher the burden on organizations of administering and managing the associated certificates.
  • CDB database
  • Products such as VISTA from Isogon, or Argis from Janus Technologies Inc., provide users with the ability to conveniently record in the CDB such information as vendor or distributor, contract information, software and/or hardware products covered by the agreement, computers on which the software is authorized to run, number of authorized users, maintenance terms, renewal data, budgets and forecasts, invoice and payment history, key terms and conditions, links to electronic versions of documents, etc.
  • Users are also presented with an organizational view of the subdivisions (such as company, division, and department) with which the contract, the processor, the product, or the particular installation of the product is associated
  • Still other software tools provide the means for tracking and day-to-day management of technical requirements, costs and environmental details of existing data centers, and the creation of scenarios for determining the optimum acquisition, expansion and reconfiguration strategies of the data centers as well as the forecasting of technical requirements, costs and environmental requirements of existing and proposed configurations of the data centers.
  • Products such as Manhasset from Isogon, provide a knowledge base comprised of the technical and financial specifications of various storage devices and other software and hardware.
  • a modeling tool allows for the creation of various "What-If" scenarios of possible data center configurations for making long term projections of the technical and financial requirements of existing, modified or proposed data center configurations. The costs of individual devices, systems or data center locations, as well as the costs of proposed new equipment and software are tracked.
  • license certificates, license agreements, software products and software usage are all related to one another, there are difficulties that make this goal difficult to achieve.
  • product identification based on license certificates is often presented in different terms than the identification based on agreements; product or vendor names may not be identical; what is considered a single product from one point of view may be considered to consist of two or more products from the other; there may be other discrepancies and mismatches; etc.
  • Yet another object of the present invention is to provide a system and method for administering and managing software licensing environments in a manner which allows interaction of a centralized system with other systems such as those that inventory, catalog, and store data relative to software license properties resident on a computer system.
  • the foregoing and other objects of the invention are realized by a software construct whose main function is to administer and manage software license certificates and properties and which includes as its main constituents a License Surveyor (LS) that performs an automatic discovery process to locate and identify all license servers and license certificates in a computer enterprise. Information gathered by the license surveyor may be stored in a repository called the Rights Database (RDB) .
  • the License Surveyor has a subcomponent identified as the
  • LP Listening Processor
  • CP Change Processor
  • a List Associator (LA) of the invention communicates with other software systems which handle software asset management to create associations with data gathered or stored by various software products that audit, monitor and/or survey the software products on the system and/or the frequency of use of software products and the like.
  • the present invention reduces the administrative burden by automating much of the processing, controlling and managing the workflow related to administering and managing LM certificates.
  • the present invention further provides a facility for integrating, relating, and reconciling related information from other software management tools and a facility for presenting and manipulating that information in a user- friendly manner.
  • Figure 1 is a diagram showing a hierarchy of a license certificate management system.
  • FIG. 2 is a more detailed diagram of the license certificate manager of Figure 1.
  • Figure 3 is a flow chart of the change processor and quote requestor/catcher components of the invention.
  • FIG. 4 is a flow chart showing further details of the certificate requestor/catcher and applier of the present invention.
  • a computer system 21 typically consists of a collection of hardware 23 and a large suite of software products 25.
  • the term "computer system” or "computer” is to be interpreted broadly. It may refer to a single computer at a single location, e.g. a stand alone PC, but also refers to hundreds of interconnected computers dispersed over widely spread geographical areas .
  • Such a computer system typically incorporates many different software products, including an operating system and numerous application programs 31 provided from many different vendors. These application programs 31 are often licensed products which require the intervention of one or more license managers 29 to invoke, authorize and enable these products to run on the computer system 21.
  • the assignee of the present invention provides a suite of programs that are variously involved in such tasks as auditing and monitoring software, for example the aforementioned SoftAudit product 80.
  • Another Isogon product maintains lists and monitors license agreements, i.e. the VistaTM product 82 (described in U.S. Application Serial No. 09/518,048, filed March 2, 2000, the contents of which are incorporated by reference herein) .
  • Isogon' s Manhasset product 84 (described in U.S. Application Serial No. 09/389,858, filed September 2, 1999, the contents of which are incorporated by reference herein) is a tool that allows users to manage hardware and software costs as well as to model computer systems and their software products.
  • the main software block 10 of the present invention is an aggregation of various software components as described below which interface with the computer system 21 as well as with other software products such as the products 80, 82 and 84 for the purpose of administering and managing software license certificates. At times, it is necessary to obtain additional software certificates to increase the number or amount of software access to the various application software 31 operable on the computer 21.
  • the system 10 interfaces, for example, via the Internet 15 with vendors or licensors 24 to whom various requests for quotations or purchase orders for license certificates are directed, which certificates are subsequently installed and applied to the computer system 21.
  • constituents of the system 10 of the present invention include the Change Processor 12, the Quote Requestor/Catcher 14, the Certificate Requestor 18, the Certificate Catcher 20 and the Certificate Applier/Deapplier 22. These components interface with various software vendors
  • step 34 shows the acceptance of proposed changes from a user.
  • step 36 it is determined which software products are affected and step 38 creates an entry in the APF as noted.
  • the Quote Requestor 14a then obtains a quote request at step 40 and in connection therewith assembles a list of affected software products at step 42. Requests for quotations are then issued at step 44 and retrieved electronic quotes are obtained at step 46.
  • Steps 48 and 50 involve the looking up of the change request records in the APF and the entry/marking of changes in the change request records .
  • the Certificate Requestor 18 accepts confirmation of proposed change from a user at step 52, which determines which software products are affected at step 54 and then takes the steps set forth at steps 56 and 58.
  • the Certificate Catcher 20 then retrieves license certificates at 60 and consults the change request record as indicated at step 62, finally storing a certificate into the change request record and marking the appropriate records at step 64.
  • the final step in the process is taken by the
  • Certificate Applier which, as indicated variously at steps 66 through 74, assembles a list of software products and for each product supplies the appropriate license certificate 28 to the applicable Protective Mechanism. It also keeps a journal of these changes and creates other appropriate records .
  • system of the invention includes the following components :
  • License Surveyor The LS 11 ( Figure 2) performs an auto-discovery process (survey) to locate and identify substantially all license servers and license certificates in a computer enterprise. "Substantially all” means on the order of about 70% or greater of all license certificates, whereas “all” means on the order of about 90% or more of the license certificates.
  • This knowledge comprising all of the user's computers, the licensed software operating on them, details of each associated license agreement with the vendor, and the licensed rights associated to the software product is stored in a repository called the Rights Database (RDB) 17.
  • RDB Rights Database
  • this LS 11 function is run as a batch process that is performed initially to create the repository, however, it may be repeated as often as deemed necessary to verify the data already on file, to discover any information that might have been inadvertently missed by other processes of the current invention or to detect licenses put into effect by processes that are not part of the present invention.
  • the LS 11 is automatically, notified to conduct a full or incremental survey by a Listening Process (LP) 11a.
  • LP Listening Process
  • the LP 11a detects a change in a software license certificate; installation of a new software product; execution of a software product that either has an expired certificate or no certificate at all; etc.; it signals the LS 11 to conduct a survey.
  • the LP 11a can be incorporated into a PM (Protective Mechanism) 27, LM (License Manager) 29, the operating system or act as a separate software monitoring process.
  • Change Processor (CP) The CP 12, using the knowledge accumulated in the RDB 17, tracks any and all changes made (or contemplated) to license certificates.
  • the CP 17 is informed by the user, or other automated process, when a change must be made (or is being contemplated) that might require modification of those licensed rights, for example the replacement of a particular computer with a different one, or the need to add 50 users to those licensed to use a particular set of products.
  • the CP 12 assigns a Change Request Number (CR#) , determines from the RDB 17 which licensed products would be affected, and stores the list of affected products and their associated vendors in the Affected Products List (APL) 17a keyed to the current change request .
  • the methods by which the CP 12 determines which products are affected include :
  • the RDB 17 catalogs all software products by organization, enterprise, and/or location; 2. The RDB 17 catalogs all software products by computer;
  • the RDB 17 catalogs software products according to user
  • the RDB 17 catalogs all software products as belonging to a particular set of products wherein a change to one necessitates a similar change to all other products in that set;
  • the CP 12 is notified by another process which software products belong to a particular set of affected products; 6. Rules are established to assert specific actions for given software products, users, etc . ;
  • An auditing function is incorporated into the CP and other processes of the system to keep a record of any license certificates and APL records that are created, deleted, or otherwise modified.
  • Quote Requestor (QR) 14a If the user anticipates that the change being made will require additional payment to the vendor (s) of the affected software product (s) , and desires a quote from the vendor (s) before proceeding, the
  • QR 14a electronically sends the requisite information, i.e., an RFQ (Request for Quote) describing the nature of the proposed change, the product involved, the effective date, etc., to each vendor represented in the APL 17a for that change request. If electronic quotes are not supported by a vendor, the QR 14a generates a printed request form for the user to send to the vendor (s) . The appropriate Change Request Records in the APL 17a are marked as "Quote Requested.”
  • RFQ Request for Quote
  • the QC 14b receives and records each quote received back from vendors in response to the RFQ sent to them by the QR 14a. Quotes may be received electronically, directly into the QC 14b, or may be entered manually by the user. As quotes are received, the QC 14b marks the associated records in the APL 17a as "Quote Received" . At any time, the QC 14b can display a report to the user, showing the quotes received, their amounts and other details, and those quotes not yet received, for a particular
  • Certificate Requestor (CRQ) 18 When the user has determined to actually make the contemplated change (perhaps after previously obtaining quotes) , the CRQ 18 sends Request For
  • Certificate notices to this effect (optionally accompanied by a Purchase Order, contract addendum, or other necessary documentation) to all the vendors represented in the APL 17a, marking the records "Certificate
  • Certificate Catcher (CC) 20 As certificates reflecting the desired change are received from vendors, whether electronically, directly into the CC 20, or entered manually by the user (using the Certificate Editor) , the CC 20 marks the associated records in the APL 17a as "Certificate Received" , and adds to the APL the certificates themselves. At any time, the CC 20 can display a report to the user, showing the certificates received, and those certificates not yet received, for a particular CR# or set of CR#s .
  • Certificate Editor/Viewer The CEV 18a enables the user to manually enter or change a license certificate in those instances where such is permitted by the vendor. For a set of certificates, presumably from the same vendor, wherein the same changes must be applied to multiple certificates, the CEV 18a automatically applies those changes for the user. At the same time, the CEV 18a permits the user to examine the details of a license certificate, group of certificates, or electronic quotes that have been received. In either edit or view mode, the CEV 18a accepts selection criteria from the user, such as by vendor, computer, partitions (LPAR) , enterprise, product, or other specifications as appropriate. In some cases the CEV 18a may be supplied as part of or along with am LM 29, typically as part of the administrator's tool. In this case, the present invention may invoke such a tool, or may make use of an API (application program interface) provided by the LM 29.
  • API application program interface
  • Certificate Applier/Deapplier The CAD 22, working from the APL 17a, but under control of the user, puts all the certificates received for a particular CR# into effect by supplying them to the applicable PMs. Depending on the nature of each PM 27, this might consist of storing a copy of the certificate in a particular file or database, or of supplying it to a particular program or process associated with the PM 27 .
  • the user may request an immediate application of the CR#s or defer them for later application.
  • the CAD may manage a queue of deferred CR#s wherein each CR# is scheduled for automatic application at a user specified time, or deferred indefinitely pending user authorization.
  • the CAD maintains a journal of all changes made to all software products (or a user selected set of software) including, where applicable, copies of license certificates that have been superseded.
  • the CAD under user control, rollbacks to a prior set of certificates having a particular CR# (i.e., de-apply a set of certificates assuming this function is supported by the PM/LM) which have been saved in the APL. In those instances where required by the PM/LM, the rollback is performed sequentially using all of the intervening change requests, otherwise only the certificates of the desired CR# are re- applied.
  • the LA 33 is a facility for automatically establishing associations between items in one list (e.g., license certificates, products, vendors, processors, users, etc.) with items in another list of such items whenever product name, product identification number or other identifying feature match.
  • a separate table is created consisting of links associating records in one database (e.g., the RDB 17) with corresponding records in another database (e.g., the CDB 19) .
  • the List Associator 33 may automatically establish associations between license certificate information obtained by the license surveyor LS 11 and corresponding lists of software products and their usage records which are derived by the software surveyor and monitor product 80, for example, the present assignee's SoftAudit product.
  • the LA 33 determines possible associations or associations that are most probable. This is based upon the heuristics of evaluating the similarity of item name, identification number, or other such criteria between items in one list and items in another list. [Techniques that are applied include: Soundex coding, pattern matching, dictionary lookup, and/or Fuzzy Logic] The results may be displayed for user selection, confirmation, or rejection. For each item to be associated, the LA 33 provides as many candidates as are appropriate, ranked alphabetically or in likelihood of match. All such candidate associations can be displayed in a distinctive color; the user could tab or scroll directly from one such candidate association to the next and confirm or reject each one in turn, or could highlight and accept or reject several such candidate associations " at once.
  • the user provides a set of rules by which the LA 33 establishes an association between records in separate lists.
  • a rule can be established to treat XYZ Corporation and XYZ International (a wholly-owned subsidiary) as one and the same .
  • the LA 33 provides a facility by which the user specifies an association between one or more items in one list with an item in another list.
  • the user might use a pointing device such as a computer mouse to highlight one or more items on the one list of products and one item on the other list of products.
  • the LA 33 presents an opportunity for the user to confirm the association before it was processed.
  • Data Reconciler (DR) The DR 35 is a facility by which differences between records in lists of different types (e.g., license certificates, license agreements, etc.) are reconciled after having been associated to one another by the LA 33. Using heuristics and rules, the DR resolves differences in product or vendor names, what constitutes a software product, and missing or duplicate information.
  • Records are created for missing information, duplicate records are consolidated, and records are deleted for information that is erroneous or out-of-date.
  • the user can provide a set of rules by which the DR 35 reconciles differences in an association between records in separate lists.
  • a rule treats XYZ Corporation and XYZ International (a wholly-owned subsidiary) as one and the same .
  • the DEV 37 is a facility for concurrently presenting on a display two or more lists of items that have been first associated by the LA 33 and then reconciled by the DR 35 sorted by organization, location, license certificate, product name, product identification number, vendor name, vendor identification, or other identifying feature.
  • the DEV 37 permits the user, where applicable, to make changes and/or corrections to those records. Any changes made, are automatically made, where appropriate or permitted, to the corresponding records in the individual lists from which the associated records are composed. For a set of records, presumably from the same vendor, wherein the same changes must be applied to multiple records, the DEV 37 automatically applies those changes for the user. In either edit or view mode, the DEV 37 accepts selection criteria from the user, such as by vendor, computer, partitions (LPAR) , enterprise, product, or other specifications as appropriate.
  • LPAR partitions
  • the contractual aspects of license agreements and license certificate information (acquired and/or stored by software product 82, such as the VISTATM product 82 of the assignee of the present invention) is associated and reconciled by the LA 33 and DR 35 facilities, respectively. Users are thus able to conveniently answer questions such as the following :
  • license certificate information and a variety of product, inventory and usage information is associated and reconciled by the LA and DR facilities, respectively. Users are thus able to conveniently correlate license certificate information to such information as products installed by processor, library and vendor; such information also containing usage and usage by user to answer questions such as the following:
  • license certificate information is tracked against actual and hypothetical changes in hardware and software configuration over time (as provided by a configuration management tool 84 such as ManhassetTM from Isogon) .
  • MIPS Massive Service Units
  • license rights of these certificates being underutilized by an actual or hypothetical configuration? For example, if a license certificate authorizes that a particular software product can be utilized on processors totaling up to 1,000 MIPS, does a given hypothetical configuration fail to reach 1,000 MIPS at any given point in time?

Landscapes

  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Multimedia (AREA)
  • Technology Law (AREA)
  • Computer Hardware Design (AREA)
  • Computer Security & Cryptography (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Stored Programmes (AREA)

Abstract

L'invention concerne un procédé et un système d'administration et de gestion de permis d'utilisation de logiciel dans un système informatique, de manière que la gestion dudit permis soit centralisée et ne soit pas limitée au traitement de produits logiciels d'un seul concédant de licence ou vendeur. Ledit système permet l'obtention d'une liste sensiblement complète de tous les établissements concédants de licence et des certificats dans le système informatique, et permet également l'entrée de changements dans les environnements de permis d'utilisation et les droits à modifier dynamiquement et à répétition, de manière que les conditions changeant et évoluant soient prises en compte. Un composant de vérification de licence localise et identifie automatiquement tous les certificats de licence et de service de licence et lesdites informations sont mémorisées dans une base de données de droits d'utilisation. D'autres composants logiciels permettent au système de l'invention de communiquer avec des vendeurs et des concédants de licence éloignés pour l'obtention d'offres et pour l'achat réel de certificats de licence supplémentaire et leur distribution, en fonction des besoins d'un système informatique en évolution ou changement.
PCT/US2001/012363 2000-04-18 2001-04-16 Procede d'administration et de gestion de permis d'utilisation de logiciel Ceased WO2001079970A2 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2001257064A AU2001257064A1 (en) 2000-04-18 2001-04-16 Method for managing software license certificates
EP01930537A EP1368717A2 (fr) 2000-04-18 2001-04-16 Procede d'administration et de gestion de permis d'utilisation de logiciel

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US19850300P 2000-04-18 2000-04-18
US60/198,503 2000-04-18
US09/732,368 US7167179B2 (en) 1999-12-09 2000-12-07 Image sensing apparatus, image synthesizing method, image processing apparatus, and image processing method
US09/732,368 2000-12-07

Publications (2)

Publication Number Publication Date
WO2001079970A2 true WO2001079970A2 (fr) 2001-10-25
WO2001079970A3 WO2001079970A3 (fr) 2003-07-10

Family

ID=26893849

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/012363 Ceased WO2001079970A2 (fr) 2000-04-18 2001-04-16 Procede d'administration et de gestion de permis d'utilisation de logiciel

Country Status (3)

Country Link
EP (1) EP1368717A2 (fr)
AU (1) AU2001257064A1 (fr)
WO (1) WO2001079970A2 (fr)

Cited By (86)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1353259A1 (fr) * 2002-04-08 2003-10-15 Aladdin Knowledge Systems GmbH& Co. KG Procédé de mise à jour et de gestion de licences pour logiciels et système d'ordinateur correspondant
WO2005003935A1 (fr) * 2003-07-03 2005-01-13 Siemens Aktiengesellschaft Systeme et procede d'octroi de permis d'exploitation pour des programmes logiciels necessitant un permis d'exploitation
EP1607824A3 (fr) * 2004-06-18 2009-07-15 Circle Unlimited AG Méthode et système pour l'administration de ressources et de licences dans un système informatique
CN107689018A (zh) * 2017-09-18 2018-02-13 四川五八直聘信息技术有限公司 建筑企业人员证书管理方法及系统
US10999152B1 (en) 2020-04-20 2021-05-04 Servicenow, Inc. Discovery pattern visualizer
US11025508B1 (en) 2020-04-08 2021-06-01 Servicenow, Inc. Automatic determination of code customizations
US11095506B1 (en) 2020-07-22 2021-08-17 Servicenow, Inc. Discovery of resources associated with cloud operating system
US11150784B1 (en) 2020-09-22 2021-10-19 Servicenow, Inc. User interface elements for controlling menu displays
US11216271B1 (en) 2020-12-10 2022-01-04 Servicenow, Inc. Incremental update for offline data access
US11245591B1 (en) 2020-09-17 2022-02-08 Servicenow, Inc. Implementation of a mock server for discovery applications
US11258847B1 (en) 2020-11-02 2022-02-22 Servicenow, Inc. Assignments of incoming requests to servers in computing clusters and other environments
US11263195B2 (en) 2020-05-11 2022-03-01 Servicenow, Inc. Text-based search of tree-structured tables
US11269618B1 (en) 2020-12-10 2022-03-08 Servicenow, Inc. Client device support for incremental offline updates
US11272007B2 (en) 2020-07-21 2022-03-08 Servicenow, Inc. Unified agent framework including push-based discovery and real-time diagnostics features
US11277369B1 (en) 2021-03-02 2022-03-15 Servicenow, Inc. Message queue architecture and interface for a multi-application platform
US11275580B2 (en) 2020-08-12 2022-03-15 Servicenow, Inc. Representing source code as implicit configuration items
US11277359B2 (en) 2020-06-11 2022-03-15 Servicenow, Inc. Integration of a messaging platform with a remote network management application
US11277321B2 (en) 2020-07-06 2022-03-15 Servicenow, Inc. Escalation tracking and analytics system
US11277475B1 (en) 2021-06-01 2022-03-15 Servicenow, Inc. Automatic discovery of storage cluster
US11281442B1 (en) 2020-11-18 2022-03-22 Servicenow, Inc. Discovery and distribution of software applications between multiple operational environments
US11296922B2 (en) 2020-04-10 2022-04-05 Servicenow, Inc. Context-aware automated root cause analysis in managed networks
US11301271B1 (en) 2021-01-21 2022-04-12 Servicenow, Inc. Configurable replacements for empty states in user interfaces
US11301435B2 (en) 2020-04-22 2022-04-12 Servicenow, Inc. Self-healing infrastructure for a dual-database system
US11301365B1 (en) 2021-01-13 2022-04-12 Servicenow, Inc. Software test coverage through real-time tracing of user activity
US11301503B2 (en) 2020-07-10 2022-04-12 Servicenow, Inc. Autonomous content orchestration
US11342081B2 (en) 2020-10-21 2022-05-24 Servicenow, Inc. Privacy-enhanced contact tracing using mobile applications and portable devices
US11343079B2 (en) 2020-07-21 2022-05-24 Servicenow, Inc. Secure application deployment
US11363115B2 (en) 2020-11-05 2022-06-14 Servicenow, Inc. Integrated operational communications between computational instances of a remote network management platform
US11372920B2 (en) 2020-08-31 2022-06-28 Servicenow, Inc. Generating relational charts with accessibility for visually-impaired users
US11379089B2 (en) 2020-07-02 2022-07-05 Servicenow, Inc. Adaptable user interface layout for applications
US11392768B2 (en) 2020-05-07 2022-07-19 Servicenow, Inc. Hybrid language detection model
US11418571B1 (en) 2021-07-29 2022-08-16 Servicenow, Inc. Server-side workflow improvement based on client-side data mining
US11418586B2 (en) 2021-01-19 2022-08-16 Servicenow, Inc. Load balancing of discovery agents across proxy servers
US11449535B2 (en) 2020-07-13 2022-09-20 Servicenow, Inc. Generating conversational interfaces based on metadata
US11451573B2 (en) 2020-06-16 2022-09-20 Servicenow, Inc. Merging duplicate items identified by a vulnerability analysis
US11470107B2 (en) 2020-06-10 2022-10-11 Servicenow, Inc. Matching configuration items with machine learning
US11516307B1 (en) 2021-08-09 2022-11-29 Servicenow, Inc. Support for multi-type users in a single-type computing system
US11513885B2 (en) 2021-02-16 2022-11-29 Servicenow, Inc. Autonomous error correction in a multi-application platform
US11582317B1 (en) 2022-02-07 2023-02-14 Servicenow, Inc. Payload recording and comparison techniques for discovery
US11582106B2 (en) 2020-07-22 2023-02-14 Servicenow, Inc. Automatic discovery of cloud-based infrastructure and resources
US11625141B2 (en) 2020-09-22 2023-04-11 Servicenow, Inc. User interface generation with machine learning
US11632300B2 (en) 2020-07-16 2023-04-18 Servicenow, Inc. Synchronization of a shared service configuration across computational instances
US11630717B2 (en) 2021-01-06 2023-04-18 Servicenow, Inc. Machine-learning based similarity engine
US11632303B2 (en) 2020-10-07 2023-04-18 Servicenow, Inc Enhanced service mapping based on natural language processing
US11635752B2 (en) 2021-05-07 2023-04-25 Servicenow, Inc. Detection and correction of robotic process automation failures
US11635953B2 (en) 2021-05-07 2023-04-25 Servicenow, Inc. Proactive notifications for robotic process automation
US11640369B2 (en) 2021-05-05 2023-05-02 Servicenow, Inc. Cross-platform communication for facilitation of data sharing
US11683685B2 (en) * 2018-02-09 2023-06-20 Intel Corporation Trusted IoT device configuration and onboarding
US11693831B2 (en) 2020-11-23 2023-07-04 Servicenow, Inc. Security for data at rest in a remote network management platform
US11734150B1 (en) 2022-06-10 2023-08-22 Servicenow, Inc. Activity tracing through event correlation across multiple software applications
US11734381B2 (en) 2021-12-07 2023-08-22 Servicenow, Inc. Efficient downloading of related documents
US11734025B2 (en) 2020-10-14 2023-08-22 Servicenow, Inc. Configurable action generation for a remote network management platform
US11748115B2 (en) 2020-07-21 2023-09-05 Servicenow, Inc. Application and related object schematic viewer for software application change tracking and management
US11762717B2 (en) 2018-12-11 2023-09-19 DotWalk, Inc. Automatically generating testing code for a software application
US11762668B2 (en) 2021-07-06 2023-09-19 Servicenow, Inc. Centralized configuration data management and control
US11831729B2 (en) 2021-03-19 2023-11-28 Servicenow, Inc. Determining application security and correctness using machine learning based clustering and similarity
US11829233B2 (en) 2022-01-14 2023-11-28 Servicenow, Inc. Failure prediction in a computing system based on machine learning applied to alert data
US11868593B2 (en) 2020-11-05 2024-01-09 Servicenow, Inc. Software architecture and user interface for process visualization
US11921878B2 (en) 2021-01-21 2024-03-05 Servicenow, Inc. Database security through obfuscation
US11960353B2 (en) 2021-11-08 2024-04-16 Servicenow, Inc. Root cause analysis based on process optimization data
US11989538B2 (en) 2022-06-21 2024-05-21 Servicenow, Inc. Orchestration for robotic process automation
US12001502B2 (en) 2022-01-11 2024-06-04 Servicenow, Inc. Common fragment caching for web documents
US12039328B2 (en) 2022-09-30 2024-07-16 Servicenow, Inc. Configuration items for supporting automations and efficacies thereof
US12056473B2 (en) 2022-08-01 2024-08-06 Servicenow, Inc. Low-code / no-code layer for interactive application development
US12072775B2 (en) 2022-12-07 2024-08-27 Servicenow, Inc. Centralized configuration and change tracking for a computing platform
US12095634B2 (en) 2022-08-12 2024-09-17 Servicenow, Inc. Hybrid request routing system
US12099567B2 (en) 2021-12-20 2024-09-24 Servicenow, Inc. Viewports and sub-pages for web-based user interfaces
US12131168B1 (en) 2023-04-18 2024-10-29 Servicenow, Inc. Outcome-oriented automation platform
US12141048B2 (en) 2022-10-12 2024-11-12 Servicenow, Inc. Machine learning model for determining software defect criticality
US12147487B2 (en) 2022-12-07 2024-11-19 Servicenow, Inc. Computationally efficient traversal of virtual tables
US12192245B2 (en) 2023-01-23 2025-01-07 Servicenow, Inc. Control of cloud infrastructure configuration
US12222834B2 (en) 2023-05-24 2025-02-11 Servicenow, Inc. Discovery troubleshooting based on machine learning
US12231508B2 (en) 2022-07-12 2025-02-18 Servicenow, Inc. Rapid error detection through command validation
US12248361B2 (en) 2023-07-31 2025-03-11 Servicenow, Inc. Parallelized exception handling for large datasets
US12254014B1 (en) 2024-02-23 2025-03-18 Servicenow, Inc. Document creation with guided generative artificial intelligence
US12254063B2 (en) 2021-03-22 2025-03-18 Servicenow, Inc. Cross-modality curiosity for sparse-reward tasks
US12254352B2 (en) 2021-10-28 2025-03-18 Servicenow, Inc. Reduced memory utilization for data analytics procedures
US12261904B2 (en) 2022-01-20 2025-03-25 Servicenow, Inc. Nested request-response protocol network communications
US12294581B2 (en) 2023-06-14 2025-05-06 Servicenow, Inc. Identifying security vulnerabilities based on access control lists
US12299419B2 (en) 2023-01-26 2025-05-13 Servicenow, Inc. Unified framework for configuration and deployment of platform intelligence
US12362995B2 (en) 2023-11-06 2025-07-15 Servicenow, Inc. Reconciliation of partial configuration items
US12425195B2 (en) 2023-07-24 2025-09-23 Service Now, Inc. Client-side sharing of cryptographic keys
US12438790B1 (en) 2024-03-26 2025-10-07 Servicenow, Inc. Network anomaly detection using clustering
US12437158B2 (en) 2023-07-18 2025-10-07 Servicenow, Inc. Method for filtering and semi-automatically labeling training data
US12437250B2 (en) 2021-12-21 2025-10-07 Servicenow, Inc. Multi-dimensional process mining and analysis
US12474900B2 (en) 2023-09-08 2025-11-18 Servicenow, Inc. Interface element configuration and management for application platforms

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US12481416B2 (en) 2022-02-01 2025-11-25 Servicenow, Inc. Progressive refresh of user interface screens

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4937863A (en) * 1988-03-07 1990-06-26 Digital Equipment Corporation Software licensing management system
WO1993011480A1 (fr) * 1991-11-27 1993-06-10 Intergraph Corporation Systeme et procede de gestion de licences octroyees a des utilisateurs de reseaux informatiques
US5742757A (en) * 1996-05-30 1998-04-21 Mitsubishi Semiconductor America, Inc. Automatic software license manager
US6029145A (en) * 1997-01-06 2000-02-22 Isogon Corporation Software license verification process and apparatus

Cited By (123)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7730529B2 (en) 2002-04-08 2010-06-01 Aladdin Europe Gmbh Method of operating a computer system and computer system
EP1353259A1 (fr) * 2002-04-08 2003-10-15 Aladdin Knowledge Systems GmbH& Co. KG Procédé de mise à jour et de gestion de licences pour logiciels et système d'ordinateur correspondant
WO2005003935A1 (fr) * 2003-07-03 2005-01-13 Siemens Aktiengesellschaft Systeme et procede d'octroi de permis d'exploitation pour des programmes logiciels necessitant un permis d'exploitation
EP1607824A3 (fr) * 2004-06-18 2009-07-15 Circle Unlimited AG Méthode et système pour l'administration de ressources et de licences dans un système informatique
CN107689018A (zh) * 2017-09-18 2018-02-13 四川五八直聘信息技术有限公司 建筑企业人员证书管理方法及系统
US11683685B2 (en) * 2018-02-09 2023-06-20 Intel Corporation Trusted IoT device configuration and onboarding
US11762717B2 (en) 2018-12-11 2023-09-19 DotWalk, Inc. Automatically generating testing code for a software application
US11252047B2 (en) 2020-04-08 2022-02-15 Servicenow, Inc. Automatic determination of code customizations
US12309028B2 (en) 2020-04-08 2025-05-20 Servicenow, Inc. Automatic determination of code customizations
US11025508B1 (en) 2020-04-08 2021-06-01 Servicenow, Inc. Automatic determination of code customizations
US12273230B2 (en) 2020-04-10 2025-04-08 Servicenow, Inc. Context-aware automated root cause analysis in managed networks
US11296922B2 (en) 2020-04-10 2022-04-05 Servicenow, Inc. Context-aware automated root cause analysis in managed networks
US10999152B1 (en) 2020-04-20 2021-05-04 Servicenow, Inc. Discovery pattern visualizer
US11301435B2 (en) 2020-04-22 2022-04-12 Servicenow, Inc. Self-healing infrastructure for a dual-database system
US11604772B2 (en) 2020-04-22 2023-03-14 Servicenow, Inc. Self-healing infrastructure for a dual-database system
US11392768B2 (en) 2020-05-07 2022-07-19 Servicenow, Inc. Hybrid language detection model
US11694027B2 (en) 2020-05-07 2023-07-04 Servicenow, Inc. Hybrid language detection model
US11263195B2 (en) 2020-05-11 2022-03-01 Servicenow, Inc. Text-based search of tree-structured tables
US11470107B2 (en) 2020-06-10 2022-10-11 Servicenow, Inc. Matching configuration items with machine learning
US11671444B2 (en) 2020-06-10 2023-06-06 Servicenow, Inc. Matching configuration items with machine learning
US11277359B2 (en) 2020-06-11 2022-03-15 Servicenow, Inc. Integration of a messaging platform with a remote network management application
US11765105B2 (en) 2020-06-11 2023-09-19 Servicenow, Inc. Integration of a messaging platform with a remote network management application
US11451573B2 (en) 2020-06-16 2022-09-20 Servicenow, Inc. Merging duplicate items identified by a vulnerability analysis
US11838312B2 (en) 2020-06-16 2023-12-05 Servicenow, Inc. Merging duplicate items identified by a vulnerability analysis
US11601465B2 (en) 2020-06-16 2023-03-07 Servicenow, Inc. Merging duplicate items identified by a vulnerability analysis
US11599236B2 (en) 2020-07-02 2023-03-07 Servicenow, Inc. Adaptable user interface layout for applications
US11379089B2 (en) 2020-07-02 2022-07-05 Servicenow, Inc. Adaptable user interface layout for applications
US11277321B2 (en) 2020-07-06 2022-03-15 Servicenow, Inc. Escalation tracking and analytics system
US11301503B2 (en) 2020-07-10 2022-04-12 Servicenow, Inc. Autonomous content orchestration
US11449535B2 (en) 2020-07-13 2022-09-20 Servicenow, Inc. Generating conversational interfaces based on metadata
US11632300B2 (en) 2020-07-16 2023-04-18 Servicenow, Inc. Synchronization of a shared service configuration across computational instances
US11272007B2 (en) 2020-07-21 2022-03-08 Servicenow, Inc. Unified agent framework including push-based discovery and real-time diagnostics features
US11343079B2 (en) 2020-07-21 2022-05-24 Servicenow, Inc. Secure application deployment
US11748115B2 (en) 2020-07-21 2023-09-05 Servicenow, Inc. Application and related object schematic viewer for software application change tracking and management
US12271739B2 (en) 2020-07-21 2025-04-08 Servicenow, Inc. Application and related object schematic viewer for software application change tracking and management
US11095506B1 (en) 2020-07-22 2021-08-17 Servicenow, Inc. Discovery of resources associated with cloud operating system
US12143268B2 (en) 2020-07-22 2024-11-12 Servicenow, Inc. Automatic discovery of cloud-based infrastructure and resources
US11924033B2 (en) 2020-07-22 2024-03-05 Servicenow, Inc. Discovery of network load balancers
US11616690B2 (en) 2020-07-22 2023-03-28 Servicenow, Inc. Discovery of virtualization environments
US12184483B2 (en) 2020-07-22 2024-12-31 Servicenow, Inc. Discovery of resource clusters
US11582096B2 (en) 2020-07-22 2023-02-14 Servicenow, Inc. Discovery of network load balancers
US11582106B2 (en) 2020-07-22 2023-02-14 Servicenow, Inc. Automatic discovery of cloud-based infrastructure and resources
US12093685B2 (en) 2020-08-12 2024-09-17 Servicenow, Inc. Representing source code as implicit configuration items
US11275580B2 (en) 2020-08-12 2022-03-15 Servicenow, Inc. Representing source code as implicit configuration items
US11372920B2 (en) 2020-08-31 2022-06-28 Servicenow, Inc. Generating relational charts with accessibility for visually-impaired users
US11695641B2 (en) 2020-09-17 2023-07-04 Servicenow, Inc. Implementation of a mock server for discovery applications
US11245591B1 (en) 2020-09-17 2022-02-08 Servicenow, Inc. Implementation of a mock server for discovery applications
US11625141B2 (en) 2020-09-22 2023-04-11 Servicenow, Inc. User interface generation with machine learning
US11150784B1 (en) 2020-09-22 2021-10-19 Servicenow, Inc. User interface elements for controlling menu displays
US11632303B2 (en) 2020-10-07 2023-04-18 Servicenow, Inc Enhanced service mapping based on natural language processing
US11734025B2 (en) 2020-10-14 2023-08-22 Servicenow, Inc. Configurable action generation for a remote network management platform
US11342081B2 (en) 2020-10-21 2022-05-24 Servicenow, Inc. Privacy-enhanced contact tracing using mobile applications and portable devices
US11545268B2 (en) 2020-10-21 2023-01-03 Servicenow, Inc. Privacy-enhanced contact tracing using mobile applications and portable devices
US11670426B2 (en) 2020-10-21 2023-06-06 Servicenow, Inc. Privacy-enhanced contact tracing using mobile applications and portable devices
US11258847B1 (en) 2020-11-02 2022-02-22 Servicenow, Inc. Assignments of incoming requests to servers in computing clusters and other environments
US12093517B2 (en) 2020-11-05 2024-09-17 Servicenow, Inc. Software architecture and user interface for process visualization
US11632440B2 (en) 2020-11-05 2023-04-18 Servicenow, Inc. Integrated operational communications between computational instances of a remote network management platform
US11868593B2 (en) 2020-11-05 2024-01-09 Servicenow, Inc. Software architecture and user interface for process visualization
US11363115B2 (en) 2020-11-05 2022-06-14 Servicenow, Inc. Integrated operational communications between computational instances of a remote network management platform
US11281442B1 (en) 2020-11-18 2022-03-22 Servicenow, Inc. Discovery and distribution of software applications between multiple operational environments
US11693831B2 (en) 2020-11-23 2023-07-04 Servicenow, Inc. Security for data at rest in a remote network management platform
US11269618B1 (en) 2020-12-10 2022-03-08 Servicenow, Inc. Client device support for incremental offline updates
US11216271B1 (en) 2020-12-10 2022-01-04 Servicenow, Inc. Incremental update for offline data access
US11829749B2 (en) 2020-12-10 2023-11-28 Servicenow, Inc. Incremental update for offline data access
US11630717B2 (en) 2021-01-06 2023-04-18 Servicenow, Inc. Machine-learning based similarity engine
US12189465B2 (en) 2021-01-06 2025-01-07 Servicenow, Inc. Machine-learning based similarity engine
US11953977B2 (en) 2021-01-06 2024-04-09 Servicenow, Inc. Machine-learning based similarity engine
US11301365B1 (en) 2021-01-13 2022-04-12 Servicenow, Inc. Software test coverage through real-time tracing of user activity
US11418586B2 (en) 2021-01-19 2022-08-16 Servicenow, Inc. Load balancing of discovery agents across proxy servers
US11301271B1 (en) 2021-01-21 2022-04-12 Servicenow, Inc. Configurable replacements for empty states in user interfaces
US11921878B2 (en) 2021-01-21 2024-03-05 Servicenow, Inc. Database security through obfuscation
US12111720B2 (en) 2021-02-16 2024-10-08 Servicenow, Inc. Autonomous error correction in a multi-application platform
US11513885B2 (en) 2021-02-16 2022-11-29 Servicenow, Inc. Autonomous error correction in a multi-application platform
US11765120B2 (en) 2021-03-02 2023-09-19 Servicenow, Inc. Message queue architecture and interface for a multi-application platform
US11277369B1 (en) 2021-03-02 2022-03-15 Servicenow, Inc. Message queue architecture and interface for a multi-application platform
US11831729B2 (en) 2021-03-19 2023-11-28 Servicenow, Inc. Determining application security and correctness using machine learning based clustering and similarity
US12309235B2 (en) 2021-03-19 2025-05-20 Servicenow, Inc. Determining application security and correctness using machine learning based clustering and similarity
US12254063B2 (en) 2021-03-22 2025-03-18 Servicenow, Inc. Cross-modality curiosity for sparse-reward tasks
US12099465B2 (en) 2021-05-05 2024-09-24 Servicenow, Inc. Cross-platform communication for facilitation of data sharing
US11640369B2 (en) 2021-05-05 2023-05-02 Servicenow, Inc. Cross-platform communication for facilitation of data sharing
US11635752B2 (en) 2021-05-07 2023-04-25 Servicenow, Inc. Detection and correction of robotic process automation failures
US11635953B2 (en) 2021-05-07 2023-04-25 Servicenow, Inc. Proactive notifications for robotic process automation
US11277475B1 (en) 2021-06-01 2022-03-15 Servicenow, Inc. Automatic discovery of storage cluster
US11762668B2 (en) 2021-07-06 2023-09-19 Servicenow, Inc. Centralized configuration data management and control
US11811847B2 (en) 2021-07-29 2023-11-07 Servicenow, Inc. Server-side workflow improvement based on client-side data mining
US11418571B1 (en) 2021-07-29 2022-08-16 Servicenow, Inc. Server-side workflow improvement based on client-side data mining
US12095842B2 (en) 2021-07-29 2024-09-17 Servicenow, Inc. Server-side workflow improvement based on client-side data mining
US12200081B2 (en) 2021-08-09 2025-01-14 Servicenow, Inc. Support for multi-type users in a single-type computing system
US11516307B1 (en) 2021-08-09 2022-11-29 Servicenow, Inc. Support for multi-type users in a single-type computing system
US12254352B2 (en) 2021-10-28 2025-03-18 Servicenow, Inc. Reduced memory utilization for data analytics procedures
US12282385B2 (en) 2021-11-08 2025-04-22 Service Now, Inc. Root cause analysis based on process optimization data
US11960353B2 (en) 2021-11-08 2024-04-16 Servicenow, Inc. Root cause analysis based on process optimization data
US11734381B2 (en) 2021-12-07 2023-08-22 Servicenow, Inc. Efficient downloading of related documents
US12099567B2 (en) 2021-12-20 2024-09-24 Servicenow, Inc. Viewports and sub-pages for web-based user interfaces
US12437250B2 (en) 2021-12-21 2025-10-07 Servicenow, Inc. Multi-dimensional process mining and analysis
US12001502B2 (en) 2022-01-11 2024-06-04 Servicenow, Inc. Common fragment caching for web documents
US11829233B2 (en) 2022-01-14 2023-11-28 Servicenow, Inc. Failure prediction in a computing system based on machine learning applied to alert data
US12261904B2 (en) 2022-01-20 2025-03-25 Servicenow, Inc. Nested request-response protocol network communications
US11582317B1 (en) 2022-02-07 2023-02-14 Servicenow, Inc. Payload recording and comparison techniques for discovery
US11734150B1 (en) 2022-06-10 2023-08-22 Servicenow, Inc. Activity tracing through event correlation across multiple software applications
US11977471B2 (en) 2022-06-10 2024-05-07 Servicenow, Inc. Activity tracing through event correlation across multiple software applications
US11989538B2 (en) 2022-06-21 2024-05-21 Servicenow, Inc. Orchestration for robotic process automation
US12271719B2 (en) 2022-06-21 2025-04-08 Servicenow, Inc. Orchestration for robotic process automation
US12231508B2 (en) 2022-07-12 2025-02-18 Servicenow, Inc. Rapid error detection through command validation
US12056473B2 (en) 2022-08-01 2024-08-06 Servicenow, Inc. Low-code / no-code layer for interactive application development
US12095634B2 (en) 2022-08-12 2024-09-17 Servicenow, Inc. Hybrid request routing system
US12039328B2 (en) 2022-09-30 2024-07-16 Servicenow, Inc. Configuration items for supporting automations and efficacies thereof
US12399712B2 (en) 2022-09-30 2025-08-26 Servicenow, Inc. Configuration items for supporting automations and efficacies thereof
US12141048B2 (en) 2022-10-12 2024-11-12 Servicenow, Inc. Machine learning model for determining software defect criticality
US12072775B2 (en) 2022-12-07 2024-08-27 Servicenow, Inc. Centralized configuration and change tracking for a computing platform
US12147487B2 (en) 2022-12-07 2024-11-19 Servicenow, Inc. Computationally efficient traversal of virtual tables
US12192245B2 (en) 2023-01-23 2025-01-07 Servicenow, Inc. Control of cloud infrastructure configuration
US12299419B2 (en) 2023-01-26 2025-05-13 Servicenow, Inc. Unified framework for configuration and deployment of platform intelligence
US12131168B1 (en) 2023-04-18 2024-10-29 Servicenow, Inc. Outcome-oriented automation platform
US12222834B2 (en) 2023-05-24 2025-02-11 Servicenow, Inc. Discovery troubleshooting based on machine learning
US12294581B2 (en) 2023-06-14 2025-05-06 Servicenow, Inc. Identifying security vulnerabilities based on access control lists
US12437158B2 (en) 2023-07-18 2025-10-07 Servicenow, Inc. Method for filtering and semi-automatically labeling training data
US12425195B2 (en) 2023-07-24 2025-09-23 Service Now, Inc. Client-side sharing of cryptographic keys
US12248361B2 (en) 2023-07-31 2025-03-11 Servicenow, Inc. Parallelized exception handling for large datasets
US12474900B2 (en) 2023-09-08 2025-11-18 Servicenow, Inc. Interface element configuration and management for application platforms
US12362995B2 (en) 2023-11-06 2025-07-15 Servicenow, Inc. Reconciliation of partial configuration items
US12254014B1 (en) 2024-02-23 2025-03-18 Servicenow, Inc. Document creation with guided generative artificial intelligence
US12438790B1 (en) 2024-03-26 2025-10-07 Servicenow, Inc. Network anomaly detection using clustering

Also Published As

Publication number Publication date
EP1368717A2 (fr) 2003-12-10
AU2001257064A1 (en) 2001-10-30
WO2001079970A3 (fr) 2003-07-10

Similar Documents

Publication Publication Date Title
WO2001079970A2 (fr) Procede d'administration et de gestion de permis d'utilisation de logiciel
US6938027B1 (en) Hardware/software management, purchasing and optimization system
US7197466B1 (en) Web-based system for managing software assets
US10049192B2 (en) Software product inventory and usage information correlated with license agreement information
CN103810405B (zh) 用于软件许可管理的方法和装置
US7093247B2 (en) Installation of a data processing solution
US20040030590A1 (en) Total integrated performance system and method
US8195525B2 (en) Method and apparatus upgrade assistance using critical historical product information
US20150206207A1 (en) Pricing rules management functionality within a cloud service brokerage platform
US20060111874A1 (en) Method and system for filtering, organizing and presenting selected information technology information as a function of business dimensions
US20040025157A1 (en) Installation of a data processing solution
US7225137B1 (en) Hardware/software management, purchasing and optimization system
WO2007146941A2 (fr) Système de conformité de version
US8805919B1 (en) Multi-hierarchical reporting methodology
KR20110061501A (ko) 집적된 획득 가치 관리 작업 흐름
US6978291B2 (en) Method for correlating job-step or execution-process information with corresponding software licensing information
EP1216439A1 (fr) Procede et dispositif servant a mettre en correlation des informations de contrat de licence avec des configurations logicielles et materielles
US20080103990A1 (en) System and Method for Managing Workflow Using a Configurable Bill of Materials and Data Element Repository
Kim et al. Management-Based license discovery for the cloud
US7127410B1 (en) Process for obtaining a service for multiple entities within an organization
Wondoh et al. Utilising bitemporal information for business process contingency management
Marcoccia Building infrastructure for fixing the year 2000 bug: a case study
Menon An Enterprise Resource Planning study of IT Procurement and Lessons Learned
KR20080053751A (ko) 자재관리방법 및 자재관리시스템
Pozder End-to-End Software License Management

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CR CU CZ DE DK DM DZ EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
WWE Wipo information: entry into national phase

Ref document number: 2001930537

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 2001930537

Country of ref document: EP

NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Ref document number: 2001930537

Country of ref document: EP