TWM650480U - Queueing service system - Google Patents

Abstract

A number-taking service system is suitable for running with a client device and includes a number-calling management host, a number-taking device and at least one location confirmation device. The number-calling management host is used to generate and update a number-calling management data, and the number-calling management data has at least one ranking sequence number information. The seating confirmation device is installed at a seat corresponding to a seat number. Wherein, the number taking device can send a number taking request to the number calling management host. The calling management host generates a ranking sequence number information and updates the calling management data, and sends a calling reply to the calling device. The number retrieval device can send a serial number notification data to the client device. The seating confirmation device can receive a seating notification data including ranking serial number information sent by the client device, and send a seating report data including ranking serial number information and seat number to the call management host.

Description

Number service system

The present invention relates to a service system, in particular to a number-taking service system.

When bank customers go to a bank branch to handle financial services, they usually need to go to the number retrieval device to get the ranking number for receiving bank services at that time, and then wait for the service staff to process the financial business based on the ranking number. However, handling various financial services requires the preparation of corresponding information, and it takes a certain amount of time. If bank customers do not have all the relevant information, they will not be able to successfully complete the banking business, and must wait in line and handle the business again after preparing all the information. , which not only consumes time, but also causes considerable inconvenience.

Therefore, one of the purposes of the present invention is to provide a number-receiving service system that can solve the aforementioned problems.

Therefore, in some implementation forms, the new dial-taking service system is suitable for running with a client device, and includes a dialing management host, a dial-taking device and at least one location confirmation device. The number-calling management host is used to generate and update a number-calling management data, and the number-calling management data has at least one ranking sequence number information. The number-taking device is communicatively connected to the number-calling management host and can communicate with the client device. The seating confirmation device is installed on a seat corresponding to a seat number. The seat is located at the seat, and the communication is connected to the call management host, and can communicate with the client device. Wherein, the number taking device can be operated to send a number taking request to the number calling management host. The calling management host generates a pair of ranking number information corresponding to the calling request, updates the calling management data, and sends a calling reply including the ranking sequence number information to the calling device. The number-retrieval device can send sequence number notification data including the ranking sequence number information to the client device according to the number-retrieval reply. The seating confirmation device can receive a seating notification data including the ranking number information sent by the client device, and send a seating report data including the ranking sequence number information and the seat number to the call management host.

In some implementations, the call service system is also suitable for running with a server device that can communicate with the call management host. After receiving the seating report data, the calling management host stores the seat number corresponding to the ranking sequence number information in the calling management data based on the seating report data, and sends the calling management data to the server device. .

In some implementations, the reservation service system includes multiple seating confirmation devices. The seating confirmation devices are respectively provided at multiple seats, and the seats respectively correspond to different seat numbers. The location notification information is received by one of the location confirmation devices, and the location confirmation device that receives the location notification information sends the location report information to the call management host.

In some implementations, the dialing management information also has at least one business category information; the dialing request includes a business category information specified by the user of the dialing device.

In some implementations, the number taking device and the location confirmation device are based on near field Communication method communicates with the client device.

This new model at least has the following functions: the number-taking service system operates through the cooperative operation of the number-calling management host, the number-taking device and the location confirmation device, allowing bank customers to obtain the ranking serial number information through the client device. And the seat number corresponding to the ranking sequence number information can be stored in the call management host through the information induction transmission between the client device and the seating confirmation device, which is conducive to the service personnel to learn from the server device The relevant information and seats of bank customers are provided to provide real-time consulting services and business processing confirmation reminders, and to help bank customers successfully complete financial business processing.

100: Number taking service system

200:Client device

300: Server device

1: Calling management host

2: Number taking device

3: Settlement confirmation device

S01~S06: Steps

Other features and functions of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Figure 1 is a system diagram illustrating an embodiment of the new number-taking service system; and Figure 2 is a diagram of the number-taking service system. Operation flow chart of the service system.

Referring to FIG. 1 and FIG. 2 , an embodiment of the new number-taking service system 100 is shown. The call service system 100 includes a call management host 1, a call device 2 and at least one location confirmation device 3, and is suitable for operating with a client device 200 and a server device 300. The client device 200 is, for example, an electronic device such as a mobile phone or a tablet computer held by a bank customer who goes to a bank branch to handle financial services, and can communicate with the number service system 100 online. The server device 300 is, for example, a tablet computer, a mobile phone, a computer or other electronic devices held by service personnel of a banking institution. The sub-device can also communicate with the dialing service system 100 online.

The calling management host 1 is, for example, a server host or a server system set up by a banking institution, and is used to generate and update a calling management data. The calling management data has at least one business category information and at least one business category information corresponding to the business category information. A ranking number information. For example, the business category information can be financial service items such as deposits and withdrawals, account opening, foreign exchange, investment and financial management, etc. Each financial service item has corresponding ranking number information.

The number-taking device 2 is, for example, a number-taking machine installed in a bank branch. Its communication is connected to the number-calling management host 1 and can communicate with the client device 200 through, for example, near field communication (NFC). For example, the number retrieval device 2 can be implemented by a computer device equipped with a touch screen. Bank customers who go to a bank branch to handle financial services can perform the number retrieval process through the control of the touch screen. Of course, the implementation of the number-taking device 2 is not limited to the above-mentioned computer device, as long as it can be connected to the number-taking management host 1 to provide the number-taking function.

The seating confirmation device 3 is, for example, an electronic device equipped with a wireless communication module. It is installed at a seat corresponding to a seat number in a bank branch, and is communicatively connected to the call management host 1 and can communicate with the client device. 200 communicate with each other by, for example, near field communication. In this embodiment, the number-taking service system 100 may include multiple location confirmation devices 3, of which only one is used as an example in the figure. The seating confirmation devices 3 are respectively installed at a plurality of seats, and the seats respectively correspond to different seat numbers. That is to say, each seat provided to bank customers in a bank branch has a seat number, and each seat is provided with a corresponding seating confirmation device 3 .

Referring to Figure 2, the operation mode of the number taking service system 100 is described below.

In step S01, when a bank customer goes to a bank branch to handle financial services and performs the number-receiving procedure, he or she can operate the number-receiving device 2 and allow the number-receiving device 2 to send a number-receiving request to the number-receiving management host 1. The number request includes a service type information specified by the user of the number retrieval device 2 . For example, a bank customer can click on the type of business (such as deposits and withdrawals) to be processed through the touch screen of the number retrieval device 2, so that the number retrieval device 2 sends the number retrieval request corresponding to the deposit and withdrawal business to The number management host 1 is called.

In step S02, the calling management host 1 generates a pair of ranking number information corresponding to the calling request, updates the calling management data, and sends a calling reply including the ranking number information to the calling device 2. For example, if the last ranking number originally corresponding to the deposit and withdrawal business of the number-calling management host 1 is "4", the number-calling management host 1 will generate new ranking number information based on the number request in step S01. "5" and update the call management data.

In step S03, the number-retrieval device 2 can send a sequence number notification data including the ranking sequence number information to the client device 200 based on the number-retrieval reply, so that the client device 200 can obtain the ranking sequence number information accordingly. In this step, the number-receiving device 2 and the client device 200 transmit information through, for example, near field communication, which can better ensure the security of the information transmission process. In addition, the number-taking device 2 can directly transmit the ranking number information to the client device 200, and can also transmit the URL information used to connect to the number-calling management host 1, so as to obtain the number information from the number-calling management host 1. The ranking sequence number information is obtained from a certain place, and the specific implementation method is not limited to a specific operation mode.

In steps S04 and S05, when the bank customer learns the ranking number information in step S03, After receiving the message, you can go to an unused seat to rest and wait for service. When a bank customer selects a seat where he or she wants to sit, the client device 200 can be operated to communicate with the seating confirmation device 3 of the seat, so that the seating confirmation device 3 receives a message sent by the client device 200 and including the row. The seating notification data of the seat serial number information is sent to the calling management host 1, which includes the seating sequence number information and the seat number. In the above process, the seating notification data is received by one of the seating confirmation devices 3 provided at each seat, and the seating confirmation device 3 that receives the seating notification data transmits the seating report. The information is sent to the number management host 1. In this way, the calling management host 1 will store the seat number corresponding to the ranking number information in the calling management data.

In step S06, the service staff (such as branch lobby service manager) who operates the server device 300 allows the server device 300 to connect to the call management host 1, and the call management host 1 transmits the call management information. to the server device 300. In this way, the service staff can know on the server device 300 which seat the bank customer who has obtained each ranking number information is sitting, and can also know the business type information selected by the bank customer, so he can Provide pre-advisory services or confirm whether relevant information is complete before bank customers start to handle financial services to ensure that bank customers can successfully handle the current financial services.

Based on the above description, the new number-taking service system 100 allows bank customers to obtain the ranking through the client device 200 through the cooperative operation of the number-calling management host 1, the number-taking device 2 and the location confirmation device 3. The serial number information can be transmitted through the information induction between the client device 200 and the location confirmation device 3 to store the corresponding ranking in the call management host 1 The seat number of the serial number information is conducive to the service staff to obtain the relevant information of the bank customer and the seat from the server device 300, thereby providing real-time consulting services and business processing confirmation reminders, and helping the bank customer to successfully complete the The management of financial business can indeed achieve the purpose of this new model.

However, the above are only examples of the present invention, and should not be used to limit the scope of the present invention. All simple equivalent changes and modifications made based on the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by this new patent.

100: Number taking service system

200:Client device

300: Server device

1: Calling management host

2: Number taking device

3: Settlement confirmation device

Claims (5)

A number-taking service system is suitable for running with a client device. The number-taking service system includes: a number-calling management host, used to generate and update a number-calling management data, and the number-calling management data has at least one ranking sequence number. Information; a number-taking device that is communicatively connected to the number-calling management host and can communicate with the client device; and at least one seating confirmation device, which is installed at a seat corresponding to a seat number, and the seating confirmation device The communication is connected to the calling management host and can communicate with the client device, wherein the calling device can be operated to send a calling request to the calling management host; the calling management host generates a pair of corresponding Get the ranking number information of the number request and update the calling management data, and send a number requesting reply including the ranking sequence number information to the number taking device; the number taking device can send a number requesting reply including the ranking number based on the number taking reply. The sequence number notification data of the position sequence number information is sent to the client device; the location confirmation device can receive a location notification data sent by the client device and including the ranking sequence number information, and send a message including the ranking sequence number information and The location report information of the seat number is sent to the call management host. The number-taking service system as described in claim 1, wherein the number-taking service system is also adapted to operate with a server device that can communicate with the number-calling management host; the number-calling management host receives the location report information Then, store the seat corresponding to the ranking number information in the call management data based on the seating report data. number, and transmit the calling management data to the server device. The seat-taking service system as described in request item 1 includes multiple seating confirmation devices, and the seating confirmation devices are respectively installed at multiple seats, and the seats respectively correspond to different seat numbers; the seating notification information It is received by one of the location confirmation devices, and the location confirmation device that receives the location notification information sends the location report information to the call management host. The number-taking service system of claim 1, wherein the number-taking management data also has at least one business type information; the number-taking request includes a business type information specified by the user of the number-taking device. The number-taking service system as described in claim 1, wherein the number-taking device and the location confirmation device communicate with the client device in a near field communication manner.

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