TWM644489U - Remote video conference service system - Google Patents

Abstract

A remote video service system includes a remote service server and a first mobile device. The first mobile device includes a communication module, an input module, a display module and a processing module. After the processing module receives an instruction to increase the second user's accompanying from the input module and determines that a second user's accompanying option is selected, it controls the display module to display a plurality of second A menu of secondary user options for the user. After judging that the at least one second user option of the menu is selected, send a video conference start notification to the remote service server through the communication module to establish the first mobile device, a client mobile device and the connected device A connection between the at least one second mobile device used by the at least one second user corresponding to the selected at least one second user option to perform a video conference operation.

Description

Remote video service system

The present invention relates to a long-distance video service system, in particular to a long-distance video service system capable of providing third-person assistance services in real time.

In recent years, due to the epidemic situation, many customers have declined visits from insurance salesmen. Insurance salesmen have switched to video to explain and sign contracts with customers. However, video conferencing applications (such as Webex) on the market cannot It fully meets the needs of insurance salespersons in providing customer service (for example, providing an operation screen for online signing of insurance). In addition, the video of the video conference between the insurance salesman and the customer is first stored in the cloud server of the company to which the video conferencing application belongs, and then downloaded from the cloud server to the terminal device of the insurance salesman (for example, a company computer). The content often involves the customer's personal information, and there is a risk of information leakage.

On the other hand, in the past, insurance salesmen provided one-on-one services such as explaining and signing contracts with customers, but when junior insurance salesmen encountered problems and needed to seek help from senior insurance salesmen (or officers), they could only call Or send a video conferencing application-specific video link to the terminal device of the senior insurance salesman so that the senior insurance salesman After the senior insurance salesperson participates in the video conference temporarily, the junior insurance salesperson must first explain the problems encountered to the senior insurance salesperson, which will cost a lot of time. Time, and let customers wait for a long time online. Therefore, if a remote video service system can be provided, which can protect the privacy of customers' personal information and provide third-party assistance services in real time, it becomes a topic worthy of research.

Therefore, the purpose of the present invention is to provide a remote video service system that can provide third-party assistance services in real time.

Therefore, the present invention provides a remote video service system, which is applicable to a client mobile device used by a client and multiple second mobile devices respectively used by multiple second users, and includes a remote service server and A first mobile device.

The remote service server connects the client mobile device and the second mobile devices through communication. The first mobile device is used by a first user, and includes a communication module connected to the remote service server through communication, an input module, a display module, and an electrical connection to the communication module. module, the input module and the processing module of the display module.

Wherein, when the processing module receives a request to start a video conference from the remote service server via the communication module, the processing module controls the display module to display a message containing the client according to the request to start a video conference. Participation video for personal information A conference form for selecting an option to add the second user to accompany or an option to directly start a meeting from the participation video form. When the processing module receives an instruction to add the second user from the input module and determines that the option of adding the second user is selected, the processing module according to the selected second user Accompanying options control the display module to display a menu containing a plurality of second user options respectively corresponding to the second users, for at least one second user option to be selected from the menu, and then transmitted via the communication module A video conference start notification is sent to the remote service server, and the video conference start notification includes the selected at least one second user option. The remote service server establishes the first mobile device, the client mobile device, and the at least one second user corresponding to the selected at least one second user option according to the start video conference notification. The connection between the second mobile device is used to perform a video conferencing operation.

In some implementations, the first mobile device further includes an image capture module electrically connected to the processing module and a frame capture module electrically connected to the processing module, wherein during the video conference During operation, the processing module controls the image capturing module to record the first user to generate and send a first user image data to the remote service server, and the remote service server stores the The image data of the first user, and transmit the image data of the first user to the mobile device of the client and the at least one first user used by the at least one second user corresponding to the selected at least one second user option Two mobile devices, the processing module is connected from the remote service server receiving an image data, the image data includes the client mobile device and the at least one second mobile device used by the at least one second user corresponding to the selected at least one second user option, and transmits the image data to the remote service The portrait of the client and the at least one second user of the server, the processing module makes the display module of the first mobile device display the image data on a first video interface, and simultaneously controls the screen capture The fetching module captures the screen of the first video interface displayed by the display module to generate and send a video conference image data to the remote service server so that the remote service server stores the video conference image data, The video conferencing image data includes the first user image data, the image data and all operation processes during the video conference operation.

In some implementations, the first mobile device further includes a radio module electrically connected to the processing module and a speaker module electrically connected to the processing module, wherein during the video conference operation , the processing module of the first mobile device controls the radio module to radio the first user to generate and transmit a first user audio data to the remote service server, and the remote service server stores The first user audio data, and also transmit the first user audio data to the client mobile device and the at least one second user corresponding to the selected at least one second user option The second mobile device, at the same time, the processing module plays an audio data from the remote service server through the speaker module, the audio data includes the client mobile device and the selected at least one second user The at least one second mobile device used by the at least one second user corresponding to the option option is transmitted to the remote service server Information about the client and the at least one second user of the server.

In some implementation aspects, the first mobile device further includes a database module electrically connected to the processing module, which includes a plurality of script data related to insurance business, wherein, during the operation of the video conference , the processing module of the first mobile device controls the display module to display a plurality of script options corresponding to the script data stored in the database module for selection, and the processing module according to the After determining that one of the script data is selected by a script play command sent from the input module, the processing module reads the script data corresponding to the selected script option from the database module , and control the display module to display the transcript data on the first video interface of the video conference operation.

The effect of this new model is: after the processing module of the first mobile device receives the command to increase the second user’s companionship from the input module and judges that the option of increasing the second user’s companionship is selected, the control The display module displays the menu containing the second user options respectively corresponding to the second users, and then, after judging that the at least one second user option of the menu is selected, through the communication module sending the start video conference notification to the remote service server to establish the first mobile device, the client mobile device, and the at least one second user corresponding to the selected at least one second user option The connection between at least one second mobile device is used to perform the video conferencing operation. In this way, the whole process of the video conferencing operation will not be connected to the cloud server other than the remote service server, thereby protecting the privacy of the customer's personal information and A third person (the at least one second user) assistance service can be provided immediately.

1: Client mobile device

2: Second mobile device

3: Remote service server

4: First mobile device

41: Communication module

42: Input module

43:Display module

44: Image capture module

45:Screen capture module

46: Radio module

47: Speaker module

48:Database module

49: Processing modules

Other features and functions of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein: FIG. 1 is a block diagram illustrating an embodiment of the present novel remote video service system.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numerals. If not specifically defined, the "electrical connection" mentioned in this patent specification generally refers to the "wired electrical connection" between multiple electronic devices/devices/components connected to each other through conductive materials, and the "wired electrical connection" through wireless communication technology. "Radio link" for one-way/two-way wireless signal transmission. On the other hand, the "electrical connection" mentioned in this patent specification also generally refers to the "direct electrical connection" formed by direct connection between multiple electronic equipment/devices/components, and the connection between multiple electronic equipment/devices/components. The "indirect electrical connection" is formed by indirectly connecting each other through other electronic equipment/devices/components.

Referring to Fig. 1, an embodiment of the novel remote video service system is applicable to a client mobile device 1 used by a client and a plurality of second mobile devices 2 respectively used by a plurality of second users, and includes a The remote service server 3 and a first mobile device 4 for a first user. The first user is, for example but not limited to, an insurance company business clerk. The customer is, for example, a new customer who wants to purchase insurance of the insurance company or an existing customer of the insurance company. Each of the second users is, for example but not limited to, a senior salesperson of the insurance company or a boss of the first user. In this embodiment, one client is taken as an example; in other embodiments, the new remote video service system is also applicable to multiple client mobile devices 1 respectively used by multiple clients.

The remote service server 3 is, for example, a cloud server or computer host set up by the insurance company, which is connected to the client mobile device 1 and the second mobile devices 2 through a communication method (Internet or local area network). with the first mobile device 4. Specifically, the client mobile device 1 , the second mobile devices 2 and the first mobile device 4 are all installed with an application program, and can connect to the remote service server 3 by executing the application program.

The client mobile device 1 , the second mobile devices 2 and the first mobile device 4 are, for example but not limited to, smart phones or tablet computers. Further, taking the first mobile device 4 as an example, components of the first mobile device 4 are described in detail. The first mobile device 4 includes a communication module 41 connected to the remote service server 3 through a communication method (Internet or LAN), a processing module 49 electrically connected to the communication module 41, And an input module 42, a display module 43, an image capture module 44, a frame capture module 45, a radio module 46, and a speaker module that are electrically connected to the processing module 49 respectively 47 and a database module 48. The communication module 41, for example, supports the fourth generation mobile communication technology (4G) or the fifth generation mobile communication technology (5G), and can Communicate with the remote service server 3 . The input module 42 is, for example, a virtual keyboard or an on-screen keypad of the first mobile device 4 for the first user to input commands, requests or text messages. The display module 43 is, for example, a touch display. The image capturing module 44 is, for example, a front camera lens (front lens) built in the first mobile device 4 . The frame capture module 45 is, for example but not limited to, a graphics processing unit (GPU) or a display card. The sound receiving module 46 is, for example but not limited to, a sound receiving microphone. The speaker module 47 is, for example, but not limited to a speaker and an earphone. The database module 48 is, for example but not limited to, random access memory (RAM), which contains a plurality of script data related to insurance business. The processing module 49 is, for example but not limited to, a central processing unit, a microprocessor or a single-chip microcontroller.

First, the processing module 49 of the first mobile device 4 generates and sends a video conference request to the remote service server 3 through the communication module 41 according to the pre-acquired personal information of the customer. The remote service server 3 provides a video conference operation in response to the video conference request. When the processing module 49 of the first mobile device 4 receives a video conference start request from the remote service server 3 via the communication module 41, the processing module 49 controls the video conference according to the video conference start request. The display module 43 displays a video conference participation form including the customer's personal information, for the first user to select an option to add the second user to accompany or a directly start a conference option from the video conference participation form. The personal information of the customer is, for example but not limited to, the name of the proposer, the insured, the legal representative of the insured, the authorizer, and the main economic person.

Then, when the first user judges that he can conduct the video call with the customer alone meeting operations, the first user selects the option to directly start a meeting through the input module 42 to generate and send a direct start meeting instruction to the processing module 49, and the processing module 49 determines that the option to directly start a meeting is selected Afterwards, a video conference start notification is sent to the remote service server 3 via the communication module 41 . The remote service server 3 generates and sends an invitation to join the video conference request to the client mobile device 1 according to the client's personal information included in the start video conference notification. The client mobile device 1 responds to the invitation request to join the video conference, generates and sends a video conferencing command to the remote service server 3 to establish a connection with the first mobile device 4 to perform the video conference operation. Since this part is not the technical focus of the novel remote video service system, it will not be repeated here.

It should be noted that during the operation of the video conference, the first user uses the first mobile device 4 to record, record, and share with the client before all the operation screens of the application program. An authorization request is sent to the client mobile device 1 via the remote service server 3 . The authorization request is related to authorizing the client to record, record, and share all operation screens in the application during the video conferencing operation. When the client responds to the authorization request through the client mobile device 1, generates a consent authorization command and sends it to the first mobile device 4 through the remote service server 3, the first user can use the second A mobile device 4 videotapes, records, and shares all operation screens of the application for the client.

Or, when the first user judges that it is necessary for the at least one second user to accompany To carry out the video conferencing operation with the client, the first user selects the option of adding the second user’s companion through the input module 42 to generate and send an increase of the second user’s companionship instruction to the processing module 49. After the processing module 49 receives the command to add the second user accompanying from the input module 42 and judges that the option of adding the second user accompanying is selected, the processing module 49 bases on the selected adding second user. User accompanying options control the display module 43 to display a menu containing a plurality of second user options respectively corresponding to the second users, for the first user to select at least one second user option from the menu , sending the video conference start notification to the remote service server 3 via the communication module 41, the video conference start notification including the selected at least one second user option. In this embodiment, the video conferencing operation can allow up to seven people to be online at the same time, and there is at least one second user.

Then, the remote service server 3 establishes the first mobile device 4, the client mobile device 1 and the second user corresponding to the selected second user option according to the start video conference notification. The connection between the two mobile devices 2 is used to perform the video conferencing operation.

During the operation of the video conference, the processing module 49 of the first mobile device 4 controls the image capture module 44 to record the first user to generate and transmit a first user image data (for example, The portrait or bust of the first user) to the remote service server 3 . The remote service server 3 stores the image data of the first user, and transmits the image data of the first user to the mobile device 1 of the client and communicates with the received user The selected second user option corresponds to the second mobile device 2 used by the second user. The processing module 49 receives an image data from the remote service server 3 . The image data includes the client's mobile device 1 and the second mobile device 2 used by the second user corresponding to the selected second user option and transmits the client and the second user to the remote service server 3 Two portraits (or busts) of the user. The processing module 49 makes the display module 43 of the first mobile device 4 display the image data on a first video interface, and simultaneously controls the frame capture module 45 to display the display module 43 The first video interface performs frame capture to generate and transmit a video conference image data to the teleservice server 3 so that the teleservice server 3 stores the video conference video data. The video conferencing image data includes the first user image data, the image data and all operation processes during the video conference operation. It should be noted that when the first mobile device 4 is executing the application program, the first user cannot close the image capture module 44 through the input module 42 through the processing module 49, and the client During the execution of the application program, the mobile device 1 can choose whether to turn off a front lens (not shown) of the mobile device 1 of the client.

During the operation of the video conference, the processing module 49 of the first mobile device 4 controls the radio module 46 to radio the first user to generate and send a first user audio data to the remote service server 3. The remote service server 3 stores the audio data of the first user, and transmits the audio data of the first user to the mobile device 1 of the client and the second user corresponding to the selected second user option. The second mobile device 2 used by the user. At the same time, the processing module 49 plays an audio data from the remote service server 3 through the speaker module 47 . The audio data includes the client's mobile device 1 and the second mobile device 2 used by the second user corresponding to the selected second user option, and transmits the client and the second user to the remote service server 3 2. User's audio. The audio data of the first user is related to the content of the insurance service description, and the audio data is related to the reply, supplementary explanation, question or explanation of the audio data of the first user.

During the operation of the video conference, the processing module 49 of the first mobile device 4 controls the display module 43 to display a plurality of scripts corresponding to the script data stored in the database module 48 Options for the first user to select. After the processing module 49 judges that one of the script data is selected according to a playback script command sent from the input module 42, the processing module 49 reads and selects the script data from the database module 48. The script data is corresponding to the script option, and the display module 43 is controlled to display the script data on the first video interface of the video conference operation. For example, when the script option is "the proposer, the insured, and the authorizer are the same person", the script data is, for example but not limited to, the first user greets/shows the login card, the second user Greeting/presenting the login card, checking the identity of the customer (for example, asking the customer to show his ID card in front of the front camera of the mobile device 1 of the customer) and obtaining the consent of the video recording, and obtaining the consent to replace the face-to-face signature with video, etc. It should be noted that: the second mobile device 2 also has the same functions as the first mobile device 4 . That is to say, the second mobile device 2 displays the The script options are for the second user to select, and when one of the script data is selected, the second mobile device 2 displays the script data on a second video interface of the video conference operation.

On the other hand, in order to confirm that the customer executes the application program through the customer mobile device 1 to carry out the insurance operation process, the first video interface also includes an option to switch customer screens, and the first user can use the input module Group 42 selects the switch client screen option to generate and send a switch client screen command to the processing module 49, and the processing module 49 receives the switch client screen command from the input module 42 to determine the first video interface After the switch client screen option included is selected, a request to share the client screen is sent to the remote service server 3 via the communication module 41 . The remote service server 3 responds to the client screen sharing request, and transmits a real-time screen of the client mobile device 1 to the processing module 49 via the communication module 41 . After receiving the real-time picture, the processing module 49 controls the display module 43 to display the real-time picture on the first video interface of the video conference operation.

In addition, when the first user and the client have agreed to use video instead of face-to-face signing, the client's mobile device 1 displays a signature field screen for the client to input an electronic signature to generate and send a completion notification to The remote service server 3 synchronously transmits the signature field image to the processing module 49 through the remote service server 3 through the communication module 41 . The processing module 49 controls the display module 43 to display the signature field image on the first video interface of the video conference operation. Note Yes, the signature field screen and the portrait (or bust) of the customer contained in the image data must appear on the first video interface of the video conference operation at the same time, so as to be considered as effective "replacing in-person signing with video" ". In addition, it is added that although mobile insurance is used as an example in this embodiment, it is not limited to mobile insurance. For example, functions such as mobile preservation, mobile claim settlement, and mobile insurance premiums can all be performed through the described operation methods. .

Finally, after the first user checks that there is no problem with the electronic signature in the signature field screen, he selects an end meeting option on the first video interface through the input module 42 to generate and send an end meeting instruction to The processing module 49 ends the video conference operation after the processing module 49 receives the end conference command from the input module 42 and determines that the end conference option included in the first video interface is selected. In addition, it is added that: the first video interface displayed by the display module 43 also includes a signature confirmation option, and the electronic signature entered by the customer through the mobile device 1 during the video conference operation is stored in the The remote service server 3 . Before ending the video conference operation, the first user selects the confirmation signature option through the input module 42 of the first mobile device 4 to generate and send a confirmation signature command to the processing module 49, the processing module Group 49 receives the confirmation signature instruction from the input module 42 and determines that the confirmation signature option contained in the first video interface is selected, and sends a view signature request to the remote service server through the communication module 41 3. The remote service server 3 responds to the view signature request, and provides the electronic signature to the first mobile device 4 for the first user to view. There is no problem when the first user views the electronic signature Afterwards, the end meeting option on the first video interface is selected through the input module 42 to generate and send the end meeting instruction to the processing module 49, and the processing module 49 receives the input module 42 After the end conference instruction determines that the end conference option included in the first video interface is selected, the video conference operation is terminated.

To sum up, after the processing module 49 of the first mobile device 4 receives the command to add the second user accompanying from the input module 42 and judges that the option of adding the second user accompanying is selected , controlling the display module 43 to display the menu containing the second user options respectively corresponding to the second users, and then, after judging that the at least one second user option of the menu is selected, via the The communication module 41 sends the start video conference notification to the remote service server 3 to establish the first mobile device 4, the client mobile device 1 and the at least one corresponding to the selected at least one second user option. The connection between the at least one second mobile device 2 used by the second user to perform the video conference operation. Thereby, the whole process of the video conferencing operation will not be connected with the cloud server other than the remote service server 3, so the privacy of the customer's personal information can be protected and the third party (the at least one second user) can be provided in real time. ) assistance services. In addition, this new remote video service system has the following four advantages: Advantage 1, "Single application program, integrated service, improved convenience", the video function supports services other than the new contract (security, claims, insurance premiums), integrated In the entire video process, including video recording, document signature, confirmation of signature data return, both the salesperson and the customer only need a single application program (hereinafter referred to as APP); the second advantage is "strengthening capital "An-identity authenticity and willingness", the meeting room link is automatically sent to the relevant person of the customer's contract, and the customer needs to enter the account number and password of the APP before entering the meeting, and needs to perform one-time password (OTP) verification; the third advantage, " Self-signing compliance progress", specifying to inspect the customer APP screen to allow customers to sign, the face and handwriting are in the same frame as the mirror, which meets the requirements of the competent authority; the fourth advantage is "improving operation fluency and promoting compliance", which is aimed at meeting participants (such as , the combination of the policyholder, the insured, and the authorized person), the system defaults to bring in the script, which assists the salesman to correctly read the steps and items that should be checked, reducing the quality of the film in the follow-up review personnel. recorded ratio. Therefore, can really reach the purpose and effect of this novel.

But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of implementation of the present invention with this. All simple equivalent changes and modifications made according to the patent scope of the present application and the content of the patent specification are still within the scope of the present invention. Within the scope covered by this patent.

1: Client mobile device

2: Second mobile device

3: Remote service server

4: First mobile device

41: Communication module

42: Input module

43:Display module

44: Image capture module

45:Screen capture module

46: Radio module

47: Speaker module

48:Database module

49: Processing modules

Claims (4)

A remote video service system is applicable to a client mobile device used by a client and a plurality of second mobile devices respectively used by a plurality of second users, and includes: a remote service server, which connects the client mobile device and the second mobile devices through communication; and A first mobile device is used by a first user, and includes a communication module connected to the remote service server through communication, an input module, a display module, and an electrical connection to the communication module. module, the processing module of the input module and the display module; Wherein, when the processing module receives a request to start a video conference from the remote service server via the communication module, the processing module controls the display module to display a message containing the client according to the request to start a video conference. Participation video conference form of personal information for selecting an option to add the second user to accompany or a direct start meeting option from the participation video form; When the processing module receives an instruction to add the second user from the input module and determines that the option of adding the second user is selected, the processing module according to the selected second user Accompanying options control the display module to display a menu containing a plurality of second user options respectively corresponding to the second users, for at least one second user option to be selected from the menu, and then transmitted via the communication module a video conference start notification is sent to the remote service server, the video conference start notification includes the selected at least one second user option; The remote service server establishes the first mobile device, the client mobile device, and the at least one second user corresponding to the selected at least one second user option according to the start video conference notification. The connection between the second mobile device is used to perform a video conferencing operation. The remote video service system as described in claim 1, wherein the first mobile device further includes an image capture module electrically connected to the processing module and a frame capture module electrically connected to the processing module, Wherein, during the operation of the video conference, the processing module controls the image capture module to record the first user to generate and send a first user image data to the remote service server, the remote storing the first user image data from the service server, and sending the first user image data to the client mobile device and the at least one second user corresponding to the selected at least one second user option The at least one second mobile device used, the processing module receives an image data from the remote service server, the image data includes the client mobile device and the selected at least one second user option corresponding to The at least one second mobile device used by at least one second user transmits the portraits of the client and the at least one second user of the remote service server, and the processing module makes the display of the first mobile device The module displays the image data on a first video interface, and at the same time controls the frame capture module to capture the frame of the first video interface displayed by the display module to generate and send a video conference image data to The remote service server enables the remote service server to store the video conference image data, the video conference video data includes the first user video data, the video data and all operations during the video conference operation . The remote video service system as described in claim 2, wherein the first mobile device further includes a sound receiving module electrically connected to the processing module and a speaker module electrically connected to the processing module, Wherein, during the operation of the video conference, the processing module of the first mobile device controls the radio module to radio the first user to generate and send a first user audio data to the remote service server device, the remote service server stores the first user audio data, and also transmits the first user audio data to the client mobile device and the at least one corresponding to the selected at least one second user option The at least one second mobile device used by the second user, at the same time, the processing module plays an audio data from the remote service server through the speaker module, the audio data includes the client mobile device and The at least one second mobile device used by the at least one second user corresponding to the selected at least one second user option transmits the audio to the client and the at least one second user of the remote service server . The remote video service system as described in claim 3, wherein the first mobile device further includes a database module electrically connected to the processing module, which includes a plurality of script data related to insurance business, Wherein, during the operation of the video conference, the processing module of the first mobile device controls the display module to display a plurality of script options respectively corresponding to the script data stored in the database module. Select, and after the processing module judges that one of the script data is selected according to a playback script command sent from the input module, the processing module reads and selects the selected script data from the database module. The script data is corresponding to the script option, and the display module is controlled to display the script data on the first video interface of the video conference operation.

Images