TWI877491B - Business video service shareable system - Google Patents

Abstract

A business video service shareable system includes a transceiver, a first server, a second server and a third server. The first server is configured to set a plurality of video conferencing functions, select the meeting time, and send a video conferencing notice. The second server is configured to perform identity verification, store video conferencing images, detect pre-condition screen of the video conferencing images and performing an automatic tagging or a passive tagging. The third server is configured to examine video conference images, and the automatic tagging or the passive tagging for output an examination result, and send a examination success notification, a supplementary notification or a rejected notification based on the examination result. The examination result can be confirmed, pending or rejected.

Description

Business video service sharing system

The present invention relates to a sharing system, and in particular to a business video service sharing system.

At present, it is common for financial institutions to handle various financial services in person. In recent years, in order to provide customers with more convenient services, financial institutions have gradually developed various financial services through video. Since the outbreak of the new coronavirus, this trend has accelerated in order to strengthen contactless services. In view of the fact that financial institutions are subject to the supervision of the Financial Supervisory Commission when handling various financial services, if various financial services want to develop video services, basically each financial service develops its own video system separately, resulting in incompatibility between the systems. The overall system is complicated, which makes bank staff and bank customers feel inconvenient. Therefore, it is necessary to propose improved technical means to solve the above problems.

The present invention provides a business video service sharing system that can set up video templates for various financial businesses in advance or customize video conferences by bank employees, then record the video process, and then review and confirm it by bank managers. This allows various financial businesses to provide video services through a single system platform, so as to provide customers with more convenient services.

The business video service sharing system of the present invention includes a signal transceiver, a first server, a second server and a third server, wherein the first server, the second server and the third server are respectively coupled to the signal transceiver. The first server includes a business video service storage module, a video service setting module and a video conference sending module. The second server includes an identity verification module, an image storage module and a node marking module. The third server includes a business video service review module and a message transmission module. The first server is configured to: execute a business video service storage module to store a plurality of video service templates corresponding to a plurality of financial services; execute a video service setting module to set a plurality of video functions and select a meeting time; execute a video conference sending module to send a video conference notification; the second server is configured to: execute an identity verification module to execute a first identity verification and a second identity verification, wherein the first identity verification is an activity directory verification, wherein the second identity verification includes agreeing to the video service contract, basic identity information verification and identity document verification; execute an image storage module to store a video conference image; execute a node marking module to detect video A default condition screen of the conference image and an automatic tagging, or a passive tagging based on the selection of a specific screen of the video conference image, wherein the default condition screen includes a customer biometric confirmation, an identity card entry screen, a contract statement screen and a customer signature screen, wherein a third party enters the video conference record according to the selected specific screen; the third server is configured to: execute a business video service review module to view the video conference image and automatic tagging or passive tagging, and output a review result; and execute a message delivery module to send a review success notification, a supplement notification or a return notification according to the review result. The review result can be confirmed, pending supplement or return rejection.

In one embodiment of the present invention, the above-mentioned multiple financial services may be video contract signing, video remittance, video insurance, video financial management, video account adjustment or video visit.

In one embodiment of the present invention, the above-mentioned multiple video service templates are used by the first server to set multiple video functions according to the normal procedures of the corresponding multiple financial services.

In one embodiment of the present invention, the first server is further configured to execute the above-mentioned video service setting module to modify multiple video functions of multiple video service templates.

In one embodiment of the present invention, the first server is further configured to execute the above-mentioned video service setting module to set the video function based on user input to establish a customized video conference.

In one embodiment of the present invention, the above-mentioned video conference notification can be an email, SMS or application message push.

In one embodiment of the present invention, the above-mentioned video conference notification may be an encrypted message.

In one embodiment of the present invention, the above-mentioned video conference notification includes a hyperlink click area, and the hyperlink click area can be a text link or a graphic link.

In one embodiment of the present invention, the aforementioned hyperlink click area has a preset opening time. When the hyperlink click area is clicked outside the preset opening time, the hyperlink click area displays a blank page.

In one embodiment of the present invention, the aforementioned hyperlink click area has a preset number of times that it can be opened. When the number of clicks on the hyperlink click area exceeds the preset number of times that it can be opened, the hyperlink click area is converted into an invalid link.

In one embodiment of the present invention, the aforementioned hyperlink click area is connected to the video conferencing webpage of the financial institution or the video conferencing interface of the mobile banking application.

In one embodiment of the present invention, the identity verification of the above-mentioned identity verification module is activity directory verification.

In one embodiment of the present invention, the above basic identity information verification includes entering the customer account number, customer password and dynamic password.

In one embodiment of the present invention, the second server is further configured to execute the above-mentioned image storage module to store the video conference image and record multiple conference messages of the video conference image.

In one embodiment of the present invention, the above-mentioned multiple meeting messages include the meeting date, meeting time, meeting initiator, list of participants, meeting summary and meeting review supervisor.

In one embodiment of the present invention, the above-mentioned preset condition screen includes customer biometric confirmation, ID card entry, contract statement screen, and customer signature screen.

In one embodiment of the present invention, the above-mentioned specific screen includes other instructions and document supplement requests from the customer.

In one embodiment of the present invention, the third server is further configured to execute the above-mentioned business video service review module to review the document supplement process in response to the supplement notification and output another review result until the other review result is confirmed and the document supplement process is completed.

In one embodiment of the present invention, the third server is further configured to execute the above-mentioned business video service review module to review the reapplication process in response to the rejection notice and output another review result until the other review result is confirmed and the reapplication process is completed.

Based on the above, the business video service sharing system of the present invention can set up video templates for various financial businesses in advance or customize video conferences by bank employees, and then record the video process, and then review and confirm it by bank managers. This allows various financial businesses to provide video services through a single system platform, so as to provide customers with more convenient services.

100:Business video service sharing system

110: Signal transceiver

120: First server

121: Business video service storage module

122: Video service settings module

123: Video conference sending module

130: Second server

131: Identity verification module

132: Image storage module

133: Node marking module

140: Third server

141: Business video service review module

142: Message transmission module

FIG1 is a schematic diagram of a business video service sharing system according to an embodiment of the present invention.

FIG1 is a schematic diagram of a business video service sharing system according to an embodiment of the present invention.

Please refer to FIG. 1 . In this embodiment, the business video service sharing system 100 includes a signal transceiver 110, a first server 120, a second server 130, and a third server 140. The first server 120, the second server 130, and the third server 140 are respectively coupled to the signal transceiver 110.

In this embodiment, the signal transceiver 110 transmits and receives signals in a wireless or wired manner. The signal transceiver 110 may also perform operations such as low noise amplification, impedance matching, mixing, up or down frequency conversion, filtering, amplification, and the like.

In this embodiment, the first server 120 stores a business video service storage module 121, a video service setting module 122, and a video conference sending module 123. The first server 120 can execute the business video service storage module 121 to store multiple video service templates corresponding to multiple financial services. The first server 120 can execute the video service setting module 122 to set multiple video functions and check the meeting time. The first server 120 can also execute the video conference sending module 123 to send video conference notifications.

In this embodiment, multiple financial services may be video contract signing, video remittance, video insurance, video financial management, video account adjustment or video visit. In other embodiments, financial institutions may conduct various financial services via video according to customer needs, and this disclosure is not limited to this. In this embodiment, multiple video service templates are configured according to the normal procedures of the corresponding multiple financial services to perform multiple video functions.

In this embodiment, the first server 120 may execute the video service setting module 122 to modify multiple video functions of multiple video service templates. In this embodiment, the first server 120 may also execute the video service setting module 122 to set the multiple video functions based on user input to establish a customized video conference. For example, the multiple video functions may be set by a bank clerk.

In this embodiment, the video conference notification can be an email, a text message, or an application message push, and the video conference notification can be an encrypted message. The video conference notification includes a hyperlink click area, and the hyperlink click area can be a text link or a graphic link, and the hyperlink click area is connected to the video conference webpage of the financial institution or the video conference interface of the mobile banking application. In this embodiment, the hyperlink click area has a preset opening time, which is set so that when the hyperlink click area is clicked at a time other than the preset opening time, the hyperlink click area displays a blank page. For example, if a bank customer clicks the hyperlink click area at a time other than the preset opening time, the hyperlink click area displays a blank page. In another embodiment, the hyperlink click area has a preset number of times that can be opened, and it is set that when the number of clicks on the hyperlink click area exceeds the preset number of times that can be opened, the hyperlink click area is converted into an invalid link. For example, if a bank customer clicks on the hyperlink click area more than the preset number of times that can be opened, the hyperlink click area will be converted into an invalid link.

In this embodiment, the second server 130 includes an identity verification module 131, an image storage module 132, and a node marking module 133. The second server 130 can be configured to execute the identity verification module 131 for identity verification to respectively execute identity verification for bank clerks and bank customers. The second server 130 can be configured to execute the image storage module 132 to store video conference images. The second server 130 can also be configured to execute the node marking module 133 to detect the preset condition screen of the video conference image and perform automatic marking, or perform passive marking based on the selection of a specific screen of the video conference image. In this embodiment, the bank clerk can select a specific screen of the video conference image, and the second server 130 can perform passive marking according to the specific screen selected by the bank clerk.

In this embodiment, the identity verification module 131 verifies the identity of bank employees through an activity directory, and verifies the identity of bank customers, including agreeing to the video service agreement, basic identity information verification, and identity document verification. In this embodiment, basic identity information verification includes entering the customer account number, customer password, and dynamic password. In other embodiments, financial institutions can adjust the content of basic identity information according to actual needs, and this disclosure is not limited to this.

In this embodiment, the image storage module 132 stores the video conference image and records multiple conference messages of the video conference image. In this embodiment, the multiple conference messages include the meeting date, meeting time, meeting initiator, list of participants, meeting summary, and meeting review supervisor.

In this embodiment, the default condition screens identified by the node marking module 133 include customer biometric confirmation, ID card entry, contract statement screen, and customer signature screen. In this embodiment, bank clerks can select specific screens, and the second server 130 performs other instructions from customers, document supplement requests, and third-party video conference recording based on the selected specific screens.

In this embodiment, the third server 140 includes a business video service review module 141 and a message delivery module 142. The third server 140 can execute the business video service review module 141 to output the review result based on the video conference image, automatic marking and passive marking after review. The third server 140 can also execute the message delivery module 142 to send a review success notification, a supplement notification or a return notification through the signal transceiver 110 based on the review result. The review result can be confirmed, to be supplemented or returned. The process after the third server 140 obtains the review result will be described in the subsequent paragraphs.

In this embodiment, the business video service review module 141 reviews the document supplement process in response to the supplement notification and outputs another review result until the other review result is confirmed and the document supplement process is completed. For example, the third server 140 receives the document supplemented by the bank customer according to the supplement notification and the third server 140 executes the business video service review module 141 to review the document supplement process according to the supplemented document and outputs another review result until the other review result is confirmed and the document supplement process is completed. In another embodiment, the business video service review module 141 reviews the reapplication process in response to the return notification and outputs another review result until the other review result is confirmed and the reapplication process is completed. For example, the third server 140 receives the documents submitted by the bank customer for the reapplication process according to the return notification, and the third server 140 executes the business video service review module 141 to reapplication process according to the submitted documents and outputs another review result until the other review result is confirmed and the reapplication process is completed.

In summary, the business video service sharing system 100 proposed by the present invention can set up video templates for various financial businesses in advance or customize video conferences by bank employees, and then record the video process, and then review and confirm it by bank managers. This allows various financial businesses to provide video services through a single system platform, so as to provide customers with more convenient services.

100:Business video service sharing system

110: Signal transceiver

120: First server

121: Business video service storage module

122: Video service settings module

123: Video conference sending module

130: Second server

131: Identity verification module

132: Image storage module

133: Node marking module

140: Third server

141: Business video service review module

142: Message transmission module

Claims (17)

A business video service sharing system, comprising: a signal transceiver; a first server, coupled to the signal transceiver, the first server comprising: a business video service storage module, a video service setting module and a video conference sending module; a second server, coupled to the signal transceiver, the second server comprising: an identity verification module, an image storage module and a node marking module; and a third server, coupled to the signal transceiver, the third server comprising: a business video service review module and a message delivery module, wherein the first server is configured to: execute the business video service storage module to store multiple video service templates corresponding to multiple financial businesses respectively; Execute the video service setting module to set multiple video functions and check a meeting time; Execute the video conference sending module to send a video conference notification; Wherein the second server is configured to: Execute the identity verification module to perform a first identity verification and a second identity verification, wherein the first identity verification is an activity directory verification, wherein the second identity verification includes an agreement to the video service contract, a basic identity information verification and an identity certificate verification; Execute the image storage module to store a video conference image; Execute the node marking module to detect a preset condition screen of the video conference image and perform an automatic marking, or a passive marking based on the selection of a specific screen of the video conference image, wherein the preset condition screen includes a customer biometric confirmation, an identity card entry screen, a contract statement screen and a customer signature screen, wherein the specific screen selected includes a third party entering the video conference record; Wherein the third server is configured to: Execute the business video service review module to view the video conference image and the automatic marking or the passive marking, and output a review result, wherein the review result is confirmed, to be supplemented or rejected; and The message delivery module is executed to send a review success notification, a supplement notification or a return notification according to the review result. The business video service sharing system as described in claim 1, wherein the financial services are video contract signing, video remittance, video insurance, video financial management, video account adjustment or video visit. The business video service sharing system as described in claim 1, wherein the video service templates are configured by the first server according to a normal procedure of the corresponding financial businesses. The business video service sharing system as described in claim 1, wherein the first server is further configured to execute the video service setting module to modify the video functions of the video service templates. The business video service sharing system as described in claim 1, wherein the first server is further configured to execute the video service setting module to set the video functions based on a user input to establish a customized video conference. The business video service sharing system as described in claim 1, wherein the video conference notification is an email, a text message, or an application message push. A business video service sharing system as described in claim 6, wherein the video conference notification is an encrypted message. A business video service sharing system as described in claim 1, wherein the video conference notification includes a hyperlink click area, and the hyperlink click area is a text link or a graphic link. A business video service sharing system as described in claim 8, wherein the hyperlink click area has a preset opening time, and when the hyperlink click area is clicked outside the preset opening time, the hyperlink click area displays a blank page. A business video service sharing system as described in claim 8, wherein the hyperlink click area has a preset number of times that it can be opened, and when the number of clicks on the hyperlink click area exceeds the preset number of times that it can be opened, the hyperlink click area is converted into an invalid link. A business video service sharing system as described in claim 8, wherein the hyperlink click area is connected to a video conference webpage of a financial institution or a video conference interface of a mobile banking application. A business video service sharing system as described in claim 1, wherein the basic identity information verification includes entering a customer account, a customer password, and a dynamic password. The business video service sharing system as described in claim 1, wherein the second server is further configured to execute the image storage module to store the video conference image and record multiple conference messages of the video conference image. A business video service sharing system as described in claim 13, wherein the meeting messages include a meeting date, a meeting time, a meeting initiator, a list of participants, a meeting summary, and a meeting review supervisor. The business video service sharing system as described in claim 1, wherein the second server is further configured to execute the node marking module to include other instructions from a customer based on the selected specific screen. A business video service sharing system as described in claim 1, wherein the third server is further configured to execute the business video service review module to review a document supplement process in response to the supplement notification and output another review result until the other review result is confirmed and the document supplement process is completed. A business video service sharing system as described in claim 1, wherein the third server is further configured to execute the business video service review module to review a reapplication process in response to the return notice and output another review result until the other review result is confirmed and the reapplication process is completed.

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