TWI782242B - Intelligent marketing method and system thereof - Google Patents
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Abstract
一種智能行銷系統包含一通訊模組、一儲存模組,及一處理模組,該儲存模組儲存有一行銷網站,及多筆相關於多個客戶利用其使用端連接到該行銷網站所進行之一連串操作動作的操作紀錄,其中,任一使用端連接到該行銷網站內之不同操作動作被定義為一第一狀態、一第二狀態、一第三狀態,及一第四狀態,每一操作紀錄是由該第一狀態、該第二狀態、該第三狀態,及該第四狀態組成的行為序列,該處理模組根據該等操作紀錄,計算出一目標轉換機率與一目標狀態,當一使用端所進行之當前操作動作為該目標狀態時,該處理模組傳送一推銷資料至該使用端。An intelligent marketing system includes a communication module, a storage module, and a processing module, the storage module stores a marketing website, and a plurality of transactions related to multiple customers connected to the marketing website by using their terminals The operation record of a series of operation actions, wherein, the different operation actions connected to the marketing website by any client are defined as a first state, a second state, a third state, and a fourth state, each operation The record is an action sequence composed of the first state, the second state, the third state, and the fourth state. The processing module calculates a target conversion probability and a target state according to the operation records. When When the current operation performed by a client is in the target state, the processing module sends a promotional material to the client.
Description
本發明是有關於一種消費者概況分析的行銷,特別是指一種利用智能系統推薦客戶優惠產品的行銷方法。The present invention relates to a kind of marketing of consumer profile analysis, in particular to a marketing method using an intelligent system to recommend preferential products for customers.
目前科技發展迅速,尤其網路的快速發展帶動各式行銷發展,傳統以書面紙本資料進行產品宣傳的方式也逐漸被透過網際網路的數位行銷方法所取代。目前現有行銷方法主要藉由一行銷網站來實施,該行銷網站包含一入口網頁、一產品網頁,及一結帳網頁,該入口網頁用以引導連結至該入口網頁之使用端至該產品網頁,該產品網頁提供一欲行銷之一行銷產品的產品相關資訊,該結帳網頁用以供該使用端提出一相關於購買該行銷產品的交易請求,現有行銷方法包含以下步驟:一客戶透過一行銷人員所提供的行銷網站網址藉由其使用端連接到該行銷網站;該客戶利用其使用端連結至該行銷網站之該產品網頁時,該產品網頁顯示該產品相關資訊於該使用端;以及當該使用端連結至該結帳網頁時,該客戶透過該使用端確認並送出一相關於購買該行銷產品的交易請求。At present, the rapid development of science and technology, especially the rapid development of the Internet has led to the development of various marketing, and the traditional method of product promotion through written and printed materials has gradually been replaced by digital marketing methods through the Internet. The current existing marketing method is mainly implemented by a marketing website. The marketing website includes a portal page, a product page, and a checkout page. The portal page is used to guide the user terminal linked to the portal page to the product page. The product webpage provides product-related information of a marketing product to be marketed, and the checkout webpage is used for the user to submit a transaction request related to the purchase of the marketing product. The existing marketing method includes the following steps: a customer through a marketing The marketing website URL provided by the personnel is connected to the marketing website through its client; when the customer uses its client to link to the product webpage of the marketing website, the product webpage displays the relevant information of the product on the client; and When the user terminal is connected to the checkout web page, the customer confirms and sends a transaction request related to purchasing the marketing product through the user terminal.
然而現有行銷方法僅能單純提供客戶該行銷產品的產品相關資訊,並無法根據客戶的行為做進一步推薦,換言之,當客戶透過其使用端在網站中評估該行銷產品或是瀏覽其他網頁時,該行銷網站並不會就當前該客戶透過該使用端連接至該行銷網站的操作行為進行其他動作,因此客戶容易因為未完全了解該行銷產品導致放棄購買,無疑地耗費該行銷網站的行銷成本。However, the existing marketing methods can only simply provide customers with product-related information about the marketing product, and cannot make further recommendations based on the customer's behavior. The marketing website will not perform other actions on the current operation behavior of the customer connecting to the marketing website through the client, so customers may easily give up buying because they do not fully understand the marketing product, which will undoubtedly consume the marketing cost of the marketing website.
因此,本發明的目的,即在提供一種根據使用者操作行為進行推銷的智能行銷方法。Therefore, the object of the present invention is to provide an intelligent marketing method for marketing according to user operation behavior.
本發明的另一目的,在於提供一種根據使用者操作行為進行推銷的智能行銷系統。Another object of the present invention is to provide an intelligent marketing system for marketing according to user's operation behavior.
於是,本發明智能行銷方法,藉由一經由一通訊網路連接多個使用端並可提供一行銷網站的伺服端來實施,該伺服端紀錄並儲存多筆相關於多個客戶在一先前時間區段利用其使用端連接到一行銷網站時所進行之一連串操作動作的操作紀錄,該行銷網站包含一入口網頁、一活動網頁、一簡介網頁,及一交易網頁,其中,任一客戶利用其使用端連結到該入口網頁之操作動作被定義為一第一狀態,任一客戶利用其使用端連結到該活動網頁之操作動作被定義為一第二狀態,任一客戶利用其使用端連結到該活動網頁且停留於該活動網頁的時間超過一停留閥值的操作動作,或連結至該簡介網頁的操作動作被定義為一第三狀態,任一客戶利用其使用端連結到該交易網頁以傳送一交易請求至該伺服端的操作動作被定義為一第四狀態,每一操作紀錄是由該第一狀態、該第二狀態、該第三狀態,及該第四狀態之至少一者所組成的行為序列,而本發明智能行銷方法包含一步驟(A)、一步驟(B)、一步驟(C)、一步驟(D),以及一步驟(E)。Therefore, the intelligent marketing method of the present invention is implemented by a server that connects multiple clients via a communication network and can provide a marketing website. The server records and stores multiple transactions related to multiple clients in a previous time zone. A series of operation records of a series of operations performed when using its client to connect to a marketing website. The marketing website includes a portal page, an activity page, a profile page, and a transaction page. The operation action of connecting to the portal webpage from the terminal is defined as a first state, and the operation action of any client using its client to connect to the active webpage is defined as a second state, any client using its client to connect to the The action of staying on the active webpage and staying on the active webpage for more than a stay threshold, or the action of linking to the profile webpage is defined as a third state, and any customer uses his client to link to the transaction webpage to send The operation action of a transaction request to the server is defined as a fourth state, and each operation record is composed of at least one of the first state, the second state, the third state, and the fourth state behavior sequence, and the intelligent marketing method of the present invention includes a step (A), a step (B), a step (C), a step (D), and a step (E).
該步驟(A)是該伺服端根據對應該先前時間區段的該等操作紀錄,計算出相關於該等客戶所進行之一連串操作動作中從該第一狀態、該第二狀態、該第三狀態,及該第四狀態之每一者轉換到該第一狀態、該第二狀態、該第三狀態,及該第四狀態之其中至少一者的至少一轉換機率。The step (A) is that the server calculates the first state, the second state, the third state, and each of the fourth state transitions to at least one transition probability of at least one of the first state, the second state, the third state, and the fourth state.
該步驟(B)是該伺服端從該步驟(A)中所計算出之所有轉換機率,選取出至少一候選轉換機率,每一候選轉換機率為從該第一狀態、該第二狀態,及該第三狀態中之其中一者轉換至該第四狀態的轉換機率。The step (B) is that the server selects at least one candidate conversion probability from all the conversion probabilities calculated in the step (A), each candidate conversion probability is from the first state, the second state, and A transition probability for one of the third states to transition to the fourth state.
該步驟(C)是該伺服端從該至少一候選轉換機率,選取一具有最高數值的目標轉換機率,並將該目標轉換機率所對應之轉換至該第四狀態的前一狀態作為一目標狀態。The step (C) is that the server selects a target transition probability with the highest value from the at least one candidate transition probability, and uses the previous state corresponding to the target transition probability to transition to the fourth state as a target state .
該步驟(D)是當另一使用端連接至該行銷網站時,該伺服端持續判斷該另一使用端在該行銷網站所進行之當前操作動作是否為該目標狀態。In the step (D), when another client connects to the marketing website, the server continuously judges whether the current operation performed by the other client on the marketing website is in the target state.
該步驟(E)是當該伺服端判斷出該另一使用端在該行銷網站所進行之當前操作動作為該目標狀態時,該伺服端傳送一推銷資料至該另一使用端。In the step (E), when the server determines that the current operation performed by the other user on the marketing website is the target state, the server sends a promotional material to the other user.
再者,本發明智能行銷系統經由一通訊網路連接多個使用端,該智能行銷系統包含一通訊模組、一儲存模組,及一處理模組。Furthermore, the intelligent marketing system of the present invention is connected to multiple user terminals via a communication network, and the intelligent marketing system includes a communication module, a storage module, and a processing module.
該通訊模組連接至該通訊網路,該儲存模組儲存有一行銷網站,及多筆相關於多個客戶在一先前時間區段,利用其使用端連接到該行銷網站時所進行之一連串操作動作的操作紀錄,其中,該行銷網站包括一入口網頁、一活動網頁、一簡介網頁,及一交易網頁,任一客戶利用其使用端連結到該入口網頁之操作動作被定義為一第一狀態,任一客戶利用其使用端連結到該活動網頁之操作動作被定義為一第二狀態,任一客戶利用其使用端連結到該活動網頁且停留於該活動網頁的時間超過一停留閥值的操作動作,或連結至該簡介網頁的操作動作被定義為一第三狀態,任一客戶利用其使用端連結到該交易網頁以傳送一交易請求至該處理模組的操作動作被定義為一第四狀態,而每一操作紀錄是由該第一狀態、該第二狀態、該第三狀態,及該第四狀態之至少一者所組成的行為序列。The communication module is connected to the communication network, and the storage module stores a marketing website and a series of operations related to multiple customers in a previous time period when connecting to the marketing website using their client Operation records, wherein, the marketing website includes a portal page, an activity page, a profile page, and a transaction page, and any operation action of a customer using its client to link to the portal page is defined as a first state, The operation action that any customer uses its client to link to the activity webpage is defined as a second state, and any customer uses its client to link to the activity webpage and stay on the activity webpage for a time exceeding a stay threshold Action, or the operation action of linking to the profile webpage is defined as a third state, any customer uses its user end to link to the transaction webpage to send a transaction request to the operation action of the processing module is defined as a fourth state state, and each operation record is an action sequence composed of at least one of the first state, the second state, the third state, and the fourth state.
該處理模組電連接該通訊模組與該儲存模組,並根據對應該先前時間區段的該等操作紀錄,計算出相關於該等客戶所進行之一連串操作動作中從該第一狀態、該第二狀態、該第三狀態,及該第四狀態之每一者轉換到該第一狀態、該第二狀態、該第三狀態,及該第四狀態之其中至少一者的至少一轉換機率,並自計算出之所有轉換機率,選取出至少一候選轉換機率,每一候選轉換機率為從該第一狀態、該第二狀態,及該第三狀態中之其中一者轉換至該第四狀態的轉換機率,之後該處理模組從該至少一候選轉換機率,選取一具有最高數值的目標轉換機率,並將該目標轉換機率所對應之轉換至該第四狀態的前一狀態作為一目標狀態,當另一使用端連接至該行銷網站時,該處理模組持續判斷該另一使用端在該行銷網站所進行之當前操作動作是否為該目標狀態,而當該另一使用端在該行銷網站所進行之當前操作動作為該目標狀態時,該處理模組傳送一推銷資料至該另一使用端。The processing module is electrically connected to the communication module and the storage module, and calculates from the first state, At least one transition from each of the second state, the third state, and the fourth state to at least one of the first state, the second state, the third state, and the fourth state probability, and from all the calculated transition probabilities, select at least one candidate transition probability, each candidate transition probability is to transition from one of the first state, the second state, and the third state to the first state Four state conversion probabilities, the processing module then selects a target conversion probability with the highest value from the at least one candidate conversion probability, and uses the previous state corresponding to the target conversion probability to convert to the fourth state as a Target state, when another client connects to the marketing website, the processing module continues to judge whether the current operation performed by the other client on the marketing website is the target state, and when the other client is in the When the current operation performed by the marketing website is in the target state, the processing module sends a promotional material to the other client.
本發明的功效在於:當該另一使用端連接至該行銷網站時,該伺服端或該處理模組判斷該另一使用端在該行銷網站所進行之當前操作動作是否為該目標狀態,且當該伺服端或該處理模組判斷出該另一使用端在該行銷網站所進行之當前操作動作為該目標狀態時,該伺服端傳送一推銷資料至該另一使用端,藉此,該伺服端可更精準地在該客戶已有較高機率利用其使用端進行操作以進入該第四狀態的情況下加強推銷,以令該客戶可透過該推銷資料能夠更了解該行銷產品,進而提高其購買欲望。The effect of the present invention is: when the other client is connected to the marketing website, the server or the processing module judges whether the current operation performed by the other client on the marketing website is in the target state, and When the server or the processing module determines that the current operation performed by the other user on the marketing website is the target state, the server sends a promotional material to the other user, thereby, the The server side can more accurately strengthen the sales promotion when the customer has a high probability of using the user terminal to operate to enter the fourth state, so that the customer can learn more about the marketing product through the promotion materials, thereby improving its desire to buy.
在本發明被詳細描述之前,應當注意在以下的說明內容中,類似的元件是以相同的編號來表示。Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numerals.
參閱圖1,本發明智能行銷系統的一實施例藉由一伺服端1來實施,該伺服端1經由一通訊網路100連接多個使用端2及一行銷端3。Referring to FIG. 1 , an embodiment of the intelligent marketing system of the present invention is implemented by a server 1 , and the server 1 is connected to a plurality of
該伺服端1包含一連接該通訊網路100的伺服端通訊模組11、一伺服端儲存模組12,及一電連接該伺服端通訊模組11與該伺服端儲存模組12的伺服端處理模組13。該伺服端儲存模組12儲存有一行銷網站121、多個對應不同時間區段的成交數,及多筆相關於多個客戶在一先前時間區段,利用其使用端2連接到該行銷網站121時所進行之一連串操作動作的操作紀錄,其中,該行銷網站121包括一入口網頁、一活動網頁、一簡介網頁,及一交易網頁。任一客戶利用其使用端2連結到該入口網頁之操作動作被定義為一第一狀態、任一客戶利用其使用端2連結到該活動網頁之操作動作被定義為一第二狀態、任一客戶利用其使用端2連結到該活動網頁且停留於該活動網頁的時間超過一停留閥值的操作動作,或連結至該簡介網頁的操作動作被定義為一第三狀態,及任一客戶利用其使用端2連結到該交易網頁以傳送一交易請求至該伺服端的操作動作被定義為一第四狀態,每一操作紀錄是由該第一狀態、該第二狀態、該第三狀態,及該第四狀態之至少一者所組成的行為序列。The server 1 includes a
每一使用端2由一對應的客戶所持有,並包含一連接該通訊網路100的使用端通訊模組21、一使用端輸入模組22,及一電連接該使用端通訊模組21與該使用端輸入模組22的使用端處理模組23。Each
該行銷端3由一行銷人員所持有,並包含一連接該通訊網路100的行銷端通訊模組31、一行銷端輸入模組32,及一電連接該行銷端通訊模組31與該行銷端輸入模組32的行銷端處理模組33。The marketing terminal 3 is held by a salesperson, and includes a marketing
以下將配合本發明智能行銷方法來說明該伺服端1、該等使用端2及該行銷端3各元件間之作動。其中,本發明智能行銷方法包含一行銷程序,以及一更新程序。The actions among the components of the server terminal 1 , the
參閱圖1與圖2,該行銷程序係針對該使用端2連接到該行銷網站121所進行之操作動作進行推銷,並記錄該行銷端3之績效資料,且包含一步驟41、一步驟42、一步驟43、一步驟44、一步驟45、一步驟46、一步驟47、一步驟48、一步驟49、一步驟50、一步驟51,及一步驟52。Referring to Fig. 1 and Fig. 2, the marketing program is to promote the operation action performed by connecting the
在該步驟41中,該伺服端處理模組13根據對應該先前時間區段的該等操作紀錄,計算出相關於該等客戶所進行之一連串操作動作中從該第一狀態、該第二狀態、該第三狀態,及該第四狀態之每一者轉換到該第一狀態、該第二狀態、該第三狀態,及該第四狀態之其中至少一者的至少一轉換機率。In the
舉例來說,當該等客戶中之一第一客戶透過其使用端2連接至該行銷網站121之操作紀錄依序為該第一狀態、該第三狀態,及該第四狀態,該等客戶中之一第二客戶透過其使用端2連接至該行銷網站121之操作紀錄依序為該第一狀態、該第二狀態、該第二狀態、及該第四狀態,該等客戶中之一第三客戶透過其使用端2連接至該行銷網站121之操作紀錄依序為該第一狀態、該第二狀態、該第三狀態,及該第四狀態,該等客戶中之一第四客戶透過其使用端2連接至該行銷網站121之操作紀錄依序為該第一狀態、該第三狀態、該第三狀態,及該第四狀態,在本實施例中,該伺服端處理模組13可利用應用馬可夫鏈(Markov chain)的馬可夫決策過程(Markov decision process, MDP)進行運算,以下簡述馬可夫決策過程的部分運算流程,首先,該伺服端處理模組13根據該第一客戶、該第二客戶、該第三客戶,及該第四客戶的操作紀錄,計算出從該第一狀態轉換至該第二狀態發生2次,從該第一狀態轉換至該第三狀態發生2次,從該第二狀態轉換至該第二狀態發生1次,從該第二狀態轉換到該第三狀態發生1次,從該第二狀態轉換到該第四狀態發生1次,從該第三狀態轉換到該第三狀態發生1次,從該第三狀態轉換到該第四狀態發生3次,因此從該第一狀態轉換至該二狀態的轉換機率為2/(2+2+1+1+1+1+3)≒0.182,類似地,從該第一狀態轉換至該第三狀態的轉換機率為0.182,從該第二狀態轉換至該第二狀態的轉換機率為0.091,從該第二狀態轉換至該第三狀態的轉換機率為0.091,從該第二狀態轉換至該第四狀態的轉換機率為0.091,從該第三狀態轉換至該第三狀態的轉換機率為0.091,以及從該第三狀態轉換至該第四狀態的轉換機率為0.273。For example, when the operation record of the first client among these clients connected to the
在該步驟42中,該伺服端處理模組13從步驟41中所計算出之所有轉換機率,選取出至少一候選轉換機率,每一候選轉換機率為從該第一狀態、該第二狀態,及該第三狀態中之其中一者轉換至該第四狀態的轉換機率,舉例來說,根據該第一客戶、該第二客戶、該第三客戶,及該第四客戶的操作紀錄,該處理模組13選取出一從該第二狀態轉換至該第四狀態的轉換機率,及一從該第三狀態轉換至該第四狀態的轉換機率為二筆候選轉換機率。In the
在該步驟43中,該伺服端處理模組13從該至少一候選轉換機率,選取一具有最高數值的目標轉換機率,並將該目標轉換機率所對應之轉換至該第四狀態的前一狀態作為一目標狀態,舉例來說,該伺服端處理模組13根據該第一客戶、該第二客戶、該第三客戶,及該第四客戶的操作紀錄選取出二筆候選轉換機率,其中,從該第二狀態轉換至該第四狀態的轉換機率為0.091,從該第三狀態轉換至該第四狀態的轉換機率為0.273,因此該伺服端處理模組13選取從該第三狀態轉換至該第四狀態的轉換機率為該目標轉換機率,而將該第三狀態作為該目標狀態。In the
值得特別說明的是,在本實施例中,該伺服端處理模組13透過應用馬可夫鏈的馬可夫決策過程計算得出該目標狀態,但該伺服端處理模組13亦能利用其他演算法,例如網頁排名演算法,計算得出該目標狀態,並不以本實施例為限。It is worth noting that in this embodiment, the
在該步驟44中,該行銷端處理模組33根據來自於該行銷端輸入模組32的輸入信號對應產生並透過該行銷端通訊模組31傳送一對於該行銷網站121的網址請求至該伺服端1,其中該網址請求包含一相關於該行銷端3的身分識別資料及一相關於一行銷產品的產品識別資料。舉例來說,該行銷端處理模組33產生一對應於該行銷網站的網址請求並透過該行銷端通訊模組31傳送至該伺服端1,其中,該行銷網站121的網址為FCB.com.tw,該相關於該行銷端3的身分識別資料為A1234,該相關於該行銷產品的產品識別資料為C007。In
在該步驟45中,當該伺服端處理模組13透過該伺服端通訊模組11接收到來自該行銷端3對於該行銷網站121的該網址請求時,該伺服端處理模組13根據該行銷網站121之網址、該行銷端3之身分識別資料,及該行銷產品之產品識別資料,產生一對應於該行銷網站121且對應於該行銷端3之身分識別資料及該行銷產品之產品識別資料的行銷網址,並透過該伺服端通訊模組11傳送至該行銷端3。舉例來說,當該伺服端處理模組13透過該伺服端通訊模組11接收到該網址請求時,該伺服端處理模組13根據該行銷網站121之網址FCB.com.tw,該行銷端3之身分識別資料A1234,及該行銷產品之產品識別資料C007,產生一對應於該行銷網站121且對應於該行銷端3之身分識別資料及該行銷產品之產品識別資料的行銷網址FCB.com.tw/CPID=C007&EID=A1234,並將該對應於該行銷網站121且對應於該行銷端3之身分識別資料及該行銷產品之產品識別資料的行銷網址透過該伺服端通訊模組11傳送至該行銷端3,其中,該伺服端處理模組13可透過該伺服端通訊模組11傳送相關於該行銷網址的一二維條碼或一短網址,但不以此為限。In
在該步驟46中,該行銷端處理模組33透過該行銷端通訊模組31經由該通訊網路100傳送該行銷網址至該等使用端2中之一目標使用端2。In the
在該步驟47中,當該目標使用端2接收到該行銷網址時,該目標使用端2之使用端處理模組23在一當前時間區段透過該行銷端3所提供的該行銷網址並經由該目標使用端2之使用端通訊模組21連接至該行銷網站121。In
在該步驟48中,當該目標使用端2之使用端處理模組23在該當前時間區段透過該行銷端3所提供的該行銷網址並經由該目標使用端2之使用端通訊模組21連接至該行銷網站121時,該伺服端處理模組13紀錄該行銷端3之身分識別資料與該行銷產品之產品識別資料。In the
在該步驟49中,該伺服端處理模組13持續判斷該目標使用端2在該行銷網站121所進行之當前操作動作是否為該目標狀態。當該伺服端處理模組13判斷出當前操作動作為該目標狀態時,該行銷程序進行該步驟50,當該伺服端處理模組13判斷出該目標使用端2至離開該行銷網站121前之當前操作動皆非為該目標狀態時,該行銷程序進行該步驟53。In the
在該步驟50中,該伺服端處理模組13透過該伺服端通訊模組11傳送一推銷資料至該目標使用端2,亦即,當該伺服端處理模組13判斷出該目標使用端2連結到該活動網頁且停留於該活動網頁的時間超過該停留閥值,或連結至該簡介網頁時,該伺服端處理模組13透過該伺服端通訊模組11經由該通訊網路100傳送該推銷資料至該目標使用端2,該推銷資料例如為一以彈出式視窗方式顯示的推銷廣告,但不以此為限。In the
在該步驟51中,該目標使用端2之使用端處理模組23在該當前時間區段透過該目標使用端2之使用端通訊模組21經由該通訊網路100,傳送一對應於該行銷產品的交易請求至該伺服端1。In the
在該步驟52中,當該伺服端處理模組13在該當前時間區段透過該伺服端通訊模組11接收到來自該目標使用端2的該交易請求時,該伺服端處理模組13將對應該當前時間區段的該成交數之數值加一,同時該伺服端處理模組13根據在該步驟48所紀錄之身分識別資料及產品識別資料,計算出對應於該行銷產品且相關於該行銷端3的一績效資料。In
在該步驟53中,該伺服端處理模組13將該連接至該行銷網站121的使用端2於該當前時間區段在該行銷網站121所進行之一連串操作動作的操作紀錄儲存於該伺服端儲存模組12,並將其儲存為在該當前時間區段對應該使用端2之操作紀錄。In the
參閱圖1與圖3,該更新程序係用於比較是否需要更換該目標狀態,並包含一步驟61、一步驟62、一步驟63,及一步驟64。Referring to FIG. 1 and FIG. 3 , the update program is used to compare whether the target state needs to be replaced, and includes a
在該步驟61中,該伺服端處理模組13判斷該當前時間區段內的成交數是否小於該先前時間區段(亦即,該當前時間區段之前一時間區段)內的成交數,當該當前時間區段內的成交數不小於該先前時間區段內的成交數時,該更新程序結束,當該當前時間區段內的成交數小於該先前時間區段內的成交數時,該更新程序進行該步驟62。In the
在該步驟62中,該伺服端處理模組13根據該當前時間區段內所有的操作紀錄,計算出該當前時間區段內相關於該等客戶所進行之一連串操作動作中從該第一狀態、該第二狀態,及該第三狀態之每一者轉換到該第一狀態、該第二狀態、該第三狀態,及該第四狀態之其中至少一者的至少一轉換機率。In the
舉例來說,該當前時間區段內該等客戶中之一第五客戶的操作紀錄依序為該第一狀態、該第二狀態,及該第三狀態,該等客戶中之一第六客戶的操作紀錄依序為該第一狀態、該第二狀態、該第三狀態,及該第四狀態,該等客戶中之一第七客戶的操作紀錄依序為該第一狀態、該第二狀態,及該第四狀態,以及該等客戶中之一第八客戶的操作紀錄依序為該第一狀態、該第三狀態、該第三狀態,及該第四狀態,則該伺服端處理模組13根據該等操作紀錄,計算出該當前時間區段中從該第一狀態轉換至該第二狀態的轉換機率為0.3,從該第一狀態轉換至該第三狀態的轉換機率為0.1,從該第二狀態轉換至該第三狀態的轉換機率為0.2,從該第二狀態轉換至該第四狀態的轉換機率為0.1,從該第三狀態轉換至該第三狀態的轉換機率為0.1,以及從該第三狀態轉換至該第四狀態的轉換機率為0.2。For example, the operation record of the fifth customer among the customers in the current time period is the first state, the second state, and the third state in sequence, and the sixth customer among the customers The operation records of the client are the first state, the second state, the third state, and the fourth state in sequence, and the operation records of the seventh client among these clients are the first state, the second state state, and the fourth state, and the operation record of the eighth client among the clients is the first state, the third state, the third state, and the fourth state, then the server processes According to the operation records, the
在該步驟63中,該伺服端處理模組13自該步驟62中所計算出之所有轉換機率中選取出至少一特定轉換機率,每一特定轉換機率為從該第一狀態、該第二狀態,及該第三狀態中但不為該目標狀態的其中一者轉換至該第四狀態的轉換機率,舉例來說,該當前時間區段中的所有轉換機率為從該第一狀態轉換至該第二狀態的轉換機率、從該第一狀態轉換至該第三狀態的轉換機率、從該第二狀態轉換至該第三狀態的轉換機率、從該第二狀態轉換至該第四狀態的轉換機率、從該第三狀態轉換至該第三狀態的轉換機率、以及從該第三狀態轉換至該第四狀態的轉換機率,其中,該先前時間區段內的目標狀態為該第三狀態,因此,該伺服端處理模組13選取從該第二狀態轉換至該第四狀態的轉換機率為特定轉換機率。In the
在該步驟64中,該伺服端處理模組13從該至少一特定轉換機率,選取一具有最高數值的特定轉換機率,並重新將該特定轉換機率所對應之轉換至該第四狀態的前一狀態作為該目標狀態。In the
需要注意的是,在本實施例中,該伺服端處理模組13透過應用馬可夫鏈的馬可夫決策過程計算出並更新該目標狀態,但該伺服端處理模組亦能利用其他演算法重新更新該目標狀態,並不以本實施例為限。It should be noted that, in this embodiment, the
綜上所述,本發明智能行銷方法及其系統,透過該伺服端處理模組13選取該目標狀態,以及判斷該目標使用端2在該行銷網站121所進行之當前操作動作是否為該目標狀態,當該目標使用端2的當前操作行為是該目標狀態時,該伺服端處理模組13透過該伺服端通訊模組11傳送一推銷資料至該目標使用端2,藉此,在使用者處於較為可能購買行銷產品的狀態時再給予推薦資訊以鼓勵購買,進而讓使用者受影響而購買該行銷產品,另一方面,該伺服端處理模組13根據所紀錄之身分識別資料及產品識別資料,計算出對應於該行銷產品且相關於該行銷端3的一績效資料,藉此,該行銷人員藉由該行銷端3進行推銷工作的相關功勞亦能被記錄而不被忽略,再者,藉由伺服端處理模組13比較不同時間區段的成交數,以判定是否需更新該目標狀態,藉此,使得該目標狀態並非一成不變而是隨著不同時間區段所對應的操作紀錄對應修改,進而使進行推銷的時機點能夠時時貼近客戶需求,故確實能達成本發明的目的。To sum up, the intelligent marketing method and system of the present invention select the target state through the
惟以上所述者,僅為本發明的實施例而已,當不能以此限定本發明實施的範圍,凡是依本發明申請專利範圍及專利說明書內容所作的簡單的等效變化與修飾,皆仍屬本發明專利涵蓋的範圍內。But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of the present invention. All simple equivalent changes and modifications made according to the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of the present invention.
1:伺服端
100:通訊網路
11:伺服端通訊模組
12:伺服端儲存模組
121:行銷網站
13:伺服端處理模組
2:使用端
21:使用端通訊模組
22:使用端輸入模組
23:使用端處理模組
3:行銷端
31:行銷端通訊模組
32:行銷端輸入模組
33:行銷端處理模組
41~52步驟:行銷程序
61~64步驟:更新程序1: Server side
100: Communication network
11: Server communication module
12:Server storage module
121:Marketing website
13:Server-side processing module
2: Use end
21: Use end communication module
22: Use terminal input module
23: Use end processing module
3: Marketing side
31: Marketing terminal communication module
32: Marketing terminal input module
33: Marketing terminal
本發明的其他的特徵及功效,將於參照圖式的實施方式中清楚地呈現,其中: 圖1是一方塊圖,說明本發明智能行銷系統的一實施例,該實施例經由一通訊網路連接至一使用端與一行銷端; 圖2是一流程圖,說明該實施例所執行之一智能行銷方法的一行銷程序;及 圖3是一流程圖,說明該實施例所執行之一智能行銷方法的一更新程序。Other features and effects of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein: Fig. 1 is a block diagram illustrating an embodiment of the intelligent marketing system of the present invention, which is connected to a user end and a marketing end through a communication network; Fig. 2 is a flowchart illustrating a marketing program of an intelligent marketing method implemented in this embodiment; and FIG. 3 is a flow chart illustrating an update procedure of an intelligent marketing method implemented in this embodiment.
1:伺服端1: Server side
100:通訊網路100: Communication network
11:伺服端通訊模組11: Server communication module
12:伺服端儲存模組12:Server storage module
121:行銷網站121:Marketing website
13:伺服端處理模組13:Server processing module
2:使用端2: Use end
21:使用端通訊模組21: Use end communication module
22:使用端輸入模組22: Use terminal input module
23:使用端處理模組23: Use end processing module
3:行銷端3: Marketing side
31:行銷端通訊模組31: Marketing terminal communication module
32:行銷端輸入模組32: Marketing terminal input module
33:行銷端處理模組33: Marketing terminal processing module
Claims (8)
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| TW108142864A TWI782242B (en) | 2019-11-26 | 2019-11-26 | Intelligent marketing method and system thereof |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW108142864A TWI782242B (en) | 2019-11-26 | 2019-11-26 | Intelligent marketing method and system thereof |
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| Publication Number | Publication Date |
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| TW202121294A TW202121294A (en) | 2021-06-01 |
| TWI782242B true TWI782242B (en) | 2022-11-01 |
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| TW (1) | TWI782242B (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105528374A (en) * | 2014-10-21 | 2016-04-27 | 苏宁云商集团股份有限公司 | A commodity recommendation method in electronic commerce and a system using the same |
| TWI550535B (en) * | 2013-11-25 | 2016-09-21 | 雅虎股份有限公司 | The recommendation of promotion discount combo based on others shopping list |
| CN109242524A (en) * | 2017-07-10 | 2019-01-18 | Sk普兰尼特有限公司 | The method and its equipment of behavior sequential prediction purchase probability based on user |
| TWM592553U (en) * | 2019-11-26 | 2020-03-21 | 第一商業銀行股份有限公司 | Servo for Smart Marketing |
-
2019
- 2019-11-26 TW TW108142864A patent/TWI782242B/en active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI550535B (en) * | 2013-11-25 | 2016-09-21 | 雅虎股份有限公司 | The recommendation of promotion discount combo based on others shopping list |
| CN105528374A (en) * | 2014-10-21 | 2016-04-27 | 苏宁云商集团股份有限公司 | A commodity recommendation method in electronic commerce and a system using the same |
| CN109242524A (en) * | 2017-07-10 | 2019-01-18 | Sk普兰尼特有限公司 | The method and its equipment of behavior sequential prediction purchase probability based on user |
| TWM592553U (en) * | 2019-11-26 | 2020-03-21 | 第一商業銀行股份有限公司 | Servo for Smart Marketing |
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| TW202121294A (en) | 2021-06-01 |
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