TWI779276B - Method for initiating instant voice communication by messaging service - Google Patents

Abstract

A method for initiating instant voice communication by messaging service is applied to a communication server. The method comprises: a transmitting end providing a sending information and a first number of a first receiving end to the communication server, wherein the sending information includes a serving party name and a text message; the communication server generating a first link information and a first instant messaging page corresponding to the first link information, and transmitting a first message which includes the first link information and the text message to the first receiving end by the MMS specification or the SMS specification according to a message length of the first link information and the text message; the first receiving end connecting to the first instant messaging page via the first link information. The first instant messaging page displays the serving party name and provides instant messaging service between the transmitting end and the first receiving end to provide a more convenient communication to consumers.

Description

How to Activate Instant Voice Communication by Text Message

The invention relates to an instant messaging service, in particular to a method for starting an instant voice communication by a short message.

With the development of communication technology, SMS marketing has become a popular solution for service providers to market products. The service provider can send a large number of marketing short messages quickly by using the short message broadcasting platform to promote their own products and services. If it is relatively large, you need to pay multiple SMS fees. Moreover, SMS is not real-time communication. When messages are exchanged repeatedly, it will take a lot of time. Therefore, when consumers receive SMS, if they have questions about products or services, they need to ask When responding to text messages, the time and money cost of replying to text messages will be high, which will reduce inquiries and purchase intentions, resulting in the loss of hidden consumers.

Therefore, the object of the present invention is to provide a method for activating instant voice communication via text message, which can provide consumers with a more convenient communication method by activating instant voice communication via text message.

The method for activating instant voice communication by short message of the present invention is applied to a communication server, and the method includes: a sending end provides a sending information and a first door number of a first receiving end to the communication server, and the sending information includes at least A server name and a short message text; the communication server generates a pair of first link information corresponding to the first receiving end and a first instant messaging page corresponding to the first link information, and judges the first link information and the short message Whether the length of the message in this text is greater than a predetermined length, if so, send a first short message including the first connection information and the text of the short message to the first receiving end according to the first door number in MMS standard, if not, according to the first door number A door number sends the first text message to the first receiving end in SMS format; the first receiving end links to the first instant messaging page through the first link information, and the first instant messaging page displays the name of the service party and For the sending end and the first receiving end to conduct instant voice communication.

In some implementation aspects of the method for activating instant voice communication via SMS of the present invention, the message length of the first link information and the text of the SMS is the total number of characters of the first link information and the text of the SMS.

In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the first link information includes a webpage information and a first encoding information, and the communication server also records the first encoding information and the corresponding first a number.

In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the first coded information is randomly generated.

In some implementation aspects of the method for activating instant voice communication by text message of the present invention, after sending the first text message, the communication server records the first encoded information, the corresponding first door number and a text message sending sequence number, the The SMS sending serial number is a unique serial number.

In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first link information is a URL address.

In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first receiving end links to the first instant messaging page through a web browser through the first link information.

In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first link information becomes invalid when a predetermined time limit is reached.

In some implementation aspects of the method for activating instant voice communication by text message of the present invention, when the first receiving end links to the first instant messaging page through the first link information, the first instant messaging page automatically creates the instant messaging page immediately. Instant voice communication between the sending end and the first receiving end.

In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the sending end also provides a second door number of a second receiving end to the communication server; the communication server generates a corresponding second receiving end The second link information on the terminal and the second instant messaging page corresponding to the second link information, and determine whether the message length of the second link information and the text of the short message is greater than the predetermined length, and if so, use MMS according to the second door number Sending a second short message including the second link information and the text of the short message to the second receiving end, if not, sending the second short message to the second receiving end in SMS format according to the second door number; The two receiving ends link to the second instant messaging page through the second link information, and the second instant messaging page displays the name of the server and allows the sending end and the second receiving end to perform real-time voice based on the WebRTC standard. communication.

The effect of the present invention is that: with the above method, after the merchant transmits the sending information and the customer's phone number to the communication server through the sending terminal, the link information and corresponding link information generated by the communication server can be used The instant messaging page, and after the consumer clicks the link information in the text message, the instant voice communication with the consumer can be carried out. In this way, the high visibility of marketing advertisements can be achieved through the habit of consumers generally reading text messages. By providing instant messaging, consumers can be provided with a more convenient and rapid communication method.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numerals.

Referring to Fig. 1, it is the main flow chart of one embodiment of the method for instant voice communication activated by short message of the present invention, and the method is applied to a communication server 1, a sending end 2 and a first receiving end 3 as shown in Fig. 2 , and the method mainly starts the instant voice communication between the sending end 2 and the first receiving end 3 through the short message sent by the sending end 2 to the first receiving end 3 via the communication server 1 .

Wherein, the sending end 2 can be an electronic device such as a desktop personal computer, a notebook computer, a tablet computer, or a smart phone that can be connected to the communication server 1 through the network, but it is not limited thereto. . The first receiving end 3 can be an electronic device such as a tablet or a smart phone that can receive short messages and has an Internet access function, but it is not limited thereto.

In order to achieve the purpose of the method for instant voice communication activated by text message of the present invention, at first, as shown in step S1 of Figure 1 and Figure 3, a service party (for example, a bank, a merchant or other service units, but not limited thereto) The sending information and the first door number of the first receiving end 3 are provided to the communication server 1 via the sending end 2 . In this embodiment, the sending information includes, for example, a server name, a sending subject and a text message. The name of the service provider, for example, indicates the name of the service provider (such as "ABC Bank", but not limited to this), and the subject of the message may, for example, indicate the name of the service provider, the products, discounts or offers provided by the service provider. At least one of the service name, etc., and the text of the newsletter may, for example, indicate marketing information related to the subject of the sending, such as welcome words, introduction to products, offers or services, or other descriptions about marketing information, etc., should It should be understood that the content of the short message can be determined according to the message that the service party intends to provide to the first receiving end 3 through the sending end 2, and is not limited to this embodiment.

Next, as shown in steps S2 and S3 of FIG. 1, as shown in FIG. 2 and FIG. Communication page 11 (shown in FIG. 2 ), and judge whether the message length of the first link information and the message text is greater than a predetermined length, if so, send according to the first door number with MMS (Multimedia Messaging Service, multimedia message) standard A first short message including the first link information and the text of the short message is sent to the first receiving end 3, if not, the first short message is sent to The first receiving end 3 . As shown in Figure 4, it is a schematic diagram of a text message screen 4 of the first text message, the column 41 at the top of the text message screen 4 is used to display the text of the text message, and the column 42 at the bottom is used to display the first link information .

In this embodiment, the message length of the first link information and the text of the SMS is the total number of characters of the first link information and the text of the SMS, and the predetermined length is, for example, 70 characters, but it does not limit. More specifically, when the communication server 1 judges that the total number of characters of the first link information and the text of the text message is greater than 70 characters, it sends the first text message to the No. A receiving end 3, on the other hand, when judging that the total number of characters of the first link information and the text of the text message is less than or equal to 70 characters, send the first text message to the The first receiving end 3.

Wherein, the first link information is a URL address (Uniform Resource Locator, Uniform Resource Locator), or uses the R-Link form, and includes a web page information and a first encoding information. The web page information is, for example, corresponding to the commodities, discounts or services provided by the service provider, and the first coded information is, for example, randomly generated by the communication server 1, thereby enabling the first link information to be It should be the first receiving end 3 and unique (unique) information (that is, the first link information is unique information). The first coded information can be, for example, a 36-bit code with a length of 5 to 7 digits. In this way, the first coded information can have as many as (36 ⁵ +36 ⁶ +36 ⁷ ) combinations, which is enough to deal with a large number of Marketing application. Further, the first link information can also be set by the communication server 1 to be invalid when a predetermined time limit is reached, so as to facilitate the management of the communication server 1 or the server.

When the communication server 1 sends the first short message, it records the first encoded information and the corresponding first door number, and, preferably, further records the corresponding first link information, the text of the short message and A short message sending serial number, which is a unique serial number and will not be repeated with other short message sending serial numbers. More specifically, the short message sending serial number can be implemented as a GUID (Globally Unique Identifier, Globally Unique Identifier, for example) In this way, it can be more perfectly used by the service party for follow-up tracking (trace).

Then, as shown in step S4 of Fig. 1, Fig. 2 and Fig. 3, a first consumer holding the first receiving terminal 3 clicks on the first link information in the first text message (that is, clicks on the picture 4), so that the first receiving end 3 can link to the first instant messaging page 11 (shown in FIG. 2 ) through the first link information through a web browser (Web Browser) .

With reference to FIG. 5, the first instant messaging page 11 can be presented as a communication screen 5 as shown in FIG. (such as "ABC Bank")'s call partner column 51, and a service party image 52 above the call partner column 51, so that after entering the first instant messaging page 11, the first consumer can Confirm whether the first instant messaging page 11 is indeed provided by the service party by the service party name in the call partner column 51 of the communication screen 5, and the service party image 52 can be used for the first consumer Fast image recognition.

It is worth noting that, in this embodiment, when the first receiving end 3 links to the first instant messaging page 11 through the first link information, the first instant messaging page 11 will immediately and automatically establish the sending Instant voice communication between the end 2 and the first receiving end 3 , whereby the sending end 2 and the first receiving end 3 can conduct instant voice communication on the first instant messaging page 11 . Moreover, in this embodiment, the real-time voice communication between the sending end 2 and the first receiving end 3 is established by the communication server 1 based on the WebRTC (Web Real-Time Communication) standard, for example. , but not limited to this.

In more detail, when the first receiving end 3 links to the first instant messaging page 11 through the first link information, the first instant messaging page 11 will automatically send an indication to the first receiving end 3 The voice communication request of the sending end 2 is sent to the communication server 1, and when the communication server 1 receives the voice communication request, it will send the voice communication request to the sending end 2, thereby establishing the sending end 2 Instant voice communication with the first receiving terminal 3 . In other words, when the first receiving end 3 links to the first instant messaging page 11 through the first link information, it will automatically dial out an Internet call to the sending end 2 without the first Consumers dial out manually by themselves. And, when the sending terminal 2 accepts the voice communication request according to the operation of the service personnel, the first consumer and the service personnel can conduct voice conversations with each other through the first receiving terminal 3 and the transmitting terminal 2 respectively, And can achieve the purpose of instant voice communication. In addition, in a further embodiment, when the sending end 2 receives the voice communication request, it may also automatically accept the voice communication request, without the need for the service personnel to answer it manually, and, when the sending end 2 receives the voice communication request When the voice communication request is received, for example, the first door number of the first receiving terminal 3 and the name of the first consumer will be displayed, so that the service personnel can quickly identify the identity of the caller, but it is not limited to this .

Similarly, as shown in FIG. 6 , the service party can send a plurality of marketing short messages to different consumers through the sending terminal 2 and conduct instant messaging individually. Taking a second receiving terminal 6 held by a second consumer as an example, similar to the steps and processes shown in Figure 1 and Figure 3, the service party also provides the second receiving terminal 6 through the transmitting terminal 2 A second door number to the communication server 1, then, the communication server 1 generates a second link information corresponding to the second receiving end 6 and a second instant messaging page 12 corresponding to the second link information, And determine whether the message length of the second link information and the text of the text message is greater than the predetermined length, if so, send a second message containing the second link information and the text of the text message to the second phone number in the MMS standard according to the second door number The second receiving end 6, if not, send the second short message to the second receiving end 6 in SMS format according to the second door number. The second receiving end 6 is linked to the second instant messaging page 12 via the second link information, and the second instant messaging page 12 displays the name of the service party and is used for the sending end 2 and the second receiving end 6 to conduct real-time voice communication.

Wherein, the second link information includes another webpage information and a second encoding information, and the second link information is different from the first link information by virtue of the second encoding information being different from the first encoding information And it is unique (that is, unique) information, and when the communication server 1 sends the second short message, for example, it correspondingly records the second encoded information, the corresponding second door number, and the corresponding The second link information, the text of the short message and the sending number of another short message can be more perfectly used by the service provider for follow-up tracking.

In this way, the service party can transmit the first short message and the second short message to the first receiving end 3 and the second receiving end 6 through the sending end 2 through the communication server 1, so as to achieve the purpose of marketing, and When the first consumer clicks the first link information in the first SMS and the second consumer clicks the second link information in the second SMS, the first consumer and the second consumer Or individual instant voice communication, and can provide further information or answer questions.

To sum up, in this embodiment, by using the above method, the service party can generate the information through the communication server 1 after sending the sending information and the customer’s door number to the communication server 1 through the sending terminal 2. The link information and the instant messaging page corresponding to the link information, and after the consumer clicks the link information in the text message, instant voice communication with the consumer, so that consumers can generally read the text message To achieve the high visibility of marketing advertisements, and to provide consumers with more convenient and fast services through the efficient communication mode of instant voice communication, so the effect and purpose of the invention can indeed be achieved.

But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of the present invention. All simple equivalent changes and modifications made according to the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of the present invention.

1: Communication server 11: The first instant messaging page 12: The second instant messaging page 2: sender 3: The first receiver 4: SMS screen 41: field 42: field 5: Communication screen 51: Call object field 52: server image 6: The second receiving end S1~S4: steps

Other features and effects of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein: Fig. 1 is a flow chart of an embodiment of the method for instant voice communication activated by text message of the present invention; FIG. 2 is a schematic diagram of the embodiment applied to a communication server, a sending end, and a first receiving end, to illustrate the communication relationship between the communication server, the sending end, and the first receiving end; FIG. 3 is a schematic diagram for illustrating the communication content and flow among the communication server, the sending end and the first receiving end in this embodiment; Fig. 4 is a schematic diagram of a text message screen of a first text message of this embodiment; Fig. 5 is a schematic diagram of a communication screen of a first instant messaging page of the embodiment; and Fig. 6 is another schematic diagram of this embodiment applied to the communication server, the sending end, the first receiving end and a second receiving end, for illustrating the communication server, the sending end, the first receiving end and the second receiving end The communication relationship between the second receiving end.

S1~S4: steps

Claims (9)

A method for activating instant voice communication by short message, applied to a communication server, the method includes: a sending end provides a sending information and a first door number of a first receiving end to the communication server, the sending information at least includes A server name and a short message text; the communication server generates a pair of first link information corresponding to the first receiving end and a first instant messaging page corresponding to the first link information, and judges the first link information and the short message Whether the length of the message in this text is greater than a predetermined length, if so, send a first short message including the first connection information and the text of the short message to the first receiving end according to the first door number in MMS standard, if not, according to the first door number A door number sends the first short message to the first receiving end in SMS format, wherein the message length of the first link information and the text of the short message is the total number of characters of the first link information and the text of the short message; and when When the first receiving end links to the first instant messaging page through the first link information, the first instant messaging page displays the name of the service party and makes the first receiving end automatically dial an Internet call to the sending end , for the sending end to perform instant voice communication with the first receiving end. The method for activating instant voice communication by short message as described in claim 1, wherein the first link information includes a web page information and a first coded information, and the communication server also records the first coded information and the corresponding first coded information a number. In the method for activating instant voice communication by SMS according to claim 2, wherein the first coded information is randomly generated. The method for activating instant voice communication by short message as described in claim 2, wherein, after sending the first short message, the communication server records the first encoded information, the corresponding first door number and a short message sending sequence number, the The SMS sending serial number is a unique serial number. In the method for activating instant voice communication via short message according to claim 1, the first link information is a URL address. In the method for activating instant voice communication via text message as described in claim 1, wherein the first receiving end links to the first instant messaging page through the first link information through a web browser. In the method for activating instant voice communication by text message as described in claim 1, the first link information becomes invalid when a predetermined time limit is reached. The method for activating instant voice communication by text message as described in claim 1, wherein, when the first receiving end links to the first instant messaging page through the first link information, the first instant messaging page automatically creates the instant messaging page in real time Instant voice communication between the sending end and the first receiving end. The method for starting instant voice communication by short message as described in claim 1, wherein: the sending end also provides a second door number of a second receiving end to the communication server; the communication server generates a pair of corresponding second receiving The second link information on the terminal and the second instant messaging page corresponding to the second link information, and determine whether the message length of the second link information and the text of the short message is greater than the predetermined length, and if so, use MMS according to the second door number specification to send a second message containing the second link information and the text of the message to the second interface The receiving end, if not, sends the second text message to the second receiving end in SMS format according to the second door number; the second receiving end links to the second instant messaging page through the second link information, and the second receiving end The instant messaging page displays the server name and allows the sending end and the second receiving end to perform instant voice communication based on WebRTC standards.

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