TWI666599B - Electronic payment systems and methods - Google Patents
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Abstract
一種電子支付系統和方法,其涉及在電子支付之後銀行與客戶之間的結算安排,其中將訊息即時自動發送至客戶裝置,該訊息具有邀訊,該邀訊邀請客戶藉由除了對客戶卡帳戶收取費用以外的方式,例如藉由兌換積分或藉由將交易金額轉換為等額付款計劃來支付全部或部分交易金額。該訊息包含線上銀行系統的微型網站的鏈接,當客戶點擊該微型網站時,該微型網站向線上銀行系統發送該要約的接受。在收到該接受訊息後,根據所接受的要約來處理付款,並且相應地調整客戶的帳戶。 An electronic payment system and method, which involves a settlement arrangement between a bank and a customer after electronic payment, in which a message is automatically and immediately sent to a customer device, the message has an invitation, and the invitation invites the customer to Charges other than fees, such as paying for all or part of the transaction amount by redeeming points or by converting the transaction amount to an equal payment plan. The message contains a link to the micro-site of the online banking system. When the customer clicks on the micro-site, the micro-site sends the acceptance of the offer to the online banking system. After receiving the acceptance message, the payment is processed based on the accepted offer and the customer's account is adjusted accordingly.
Description
本發明一般涉及電子支付技術,並且更具體地涉及實施電子支付系統和方法的技術解決方案,關於例如電子支付後銀行和客戶之間的結算安排。 The present invention relates generally to electronic payment technology, and more specifically to technical solutions for implementing electronic payment systems and methods, such as settlement arrangements between banks and customers after electronic payment.
目前,卡獎勵或獎勵忠誠度計劃通常提供兌換選項,此等兌換需要持卡人上線以獲取先前由銀行和零售商或服務提供商安排的商品和客戶特權的一組特定獎勵以作為此等計劃和請求的一部分,例如持卡人的累計獎勵積分以便根據獎勵要約將獎勵兌換為商品或其他利益。例如,持卡人必須登入獎勵計劃平台,該平台可以檢索持卡人的積分餘額,並向持卡人提供在獎勵計劃下可用的特定兌換選項。此類兌換選項通常會將持卡人限於某些相對有限的預先定義的兌換選項。 Currently, card rewards or reward loyalty programs typically offer redemption options that require cardholders to go online to obtain a specific set of rewards for goods and customer privileges previously arranged by banks and retailers or service providers. And part of the request, such as the cardholder's accumulated reward points to redeem the reward for merchandise or other benefits based on the reward offer. For example, cardholders must log in to the rewards program platform, which can retrieve cardholders' point balances and provide cardholders with specific redemption options available under the rewards program. Such redemption options typically limit cardholders to some relatively limited, predefined redemption options.
此外,事實上幾乎沒有持卡人經常上線檢查和/或兌換他們在此等傳統卡獎勵計劃中的積分餘額,所以此類餘額只是隨著時間的推移而繼續累計。 此外,由於持卡人通常必須在線上購物或從某些客戶特權中受益之前驗證其忠誠積分餘額,因此持卡人獲取其忠誠積分餘額是既不容易也不客戶友好的。因此,許多持卡人累計大量的忠誠積分餘額,當他們試圖在此等傳統系統中兌換其忠誠積分時,他們無法找到符合其偏好的兌換選項。 In addition, virtually no cardholders frequently go online to check and / or redeem their point balances in these traditional card reward programs, so such balances only continue to accumulate over time. In addition, since cardholders often have to verify their loyalty point balances before shopping online or benefiting from certain customer privileges, it is neither easy nor customer friendly for cardholders to obtain their loyalty point balances. As a result, many cardholders accumulate large loyalty points balances, and when they try to redeem their loyalty points in such traditional systems, they cannot find a redemption option that matches their preferences.
此外,在每月結算週期結束時沒有全額支付自己的卡帳戶餘額的持卡人,除了將剩餘餘額遞延或「結轉」至下個月之外別無選擇。當發生此類部 分付款時,將對結轉金額徵收利息,並添加到持卡人的帳戶餘額中。因此,希望進行部分支付的持卡人除了結轉其帳戶並支付結轉金額的利息之外別無選擇。更進一步,在傳統方法中,客戶必須等待商家藉由他們的收單機構來結清客戶與發卡公司進行的交易,這通常耗費幾天時間。一旦交易結算完成後,此等客戶必須登入到例如線上銀行系統,並尋找等額支付計劃功能來轉換他們的交易。 In addition, cardholders who did not pay their card account balance in full at the end of the monthly billing cycle have no choice but to defer or "carry forward" the remaining balance to the next month. When such a ministry occurs During the split payment, interest will be levied on the carry-over amount and added to the cardholder's account balance. Therefore, cardholders who wish to make a partial payment have no choice but to carry forward their account and pay interest on the carry-over amount. Furthermore, in the traditional method, the customer has to wait for the merchant to settle the transaction between the customer and the card issuer through their acquirer, which usually takes several days. Once the transaction is settled, these customers must log in to, for example, an online banking system and look for an equal payment plan feature to convert their transactions.
因此,目前需要技術解決方案來解決此等傳統機制的問題,並為此等傳統方法的缺陷提供數位通道解決方案,此等解決方案例如消除了客戶經歷作為一個單獨步驟以對客戶進行自身認證的複雜登入過程的任何要求。 Therefore, technical solutions are currently needed to solve the problems of these traditional mechanisms, and to provide digital channel solutions for the shortcomings of these traditional methods. Such solutions, for example, eliminate customer experience as a separate step to authenticate customers themselves. Any requirements for a complex login process.
還需要此類技術解決方案,例如,允許持卡人有機會和靈活地隨著時間的推移進行等額卡帳戶支付而不會產生結轉利息。此外,本發明的實施例可以藉由行動通信通道提供此類解決方案。 There is also a need for such technical solutions, for example, to allow cardholders the opportunity and flexibility to make equal card account payments over time without incurring carry-over interest. In addition, embodiments of the present invention can provide such a solution through a mobile communication channel.
本發明的實施例解決的問題源於此類傳統方法的技術限制。需要改進技術,特別是改進技術的應用,以解決上述目前採用的機制的問題。更具體地說,在上述傳統方法中應用的技術未能實現本文揭示的技術尋求改進電子支付系統和方法的能力。 The problems addressed by embodiments of the present invention stem from the technical limitations of such conventional methods. There is a need to improve the technology, especially the application of the technology, in order to solve the above-mentioned problems of the currently adopted mechanism. More specifically, the techniques applied in the traditional methods described above fail to implement the techniques disclosed herein in their ability to seek to improve electronic payment systems and methods.
本發明的實施例推進了用於解決與上述當前使用的卡帳戶平台機制相關聯的問題的技術領域,並且推進了外圍技術領域。此類實施例針對的技術解決方案可以涉及一種系統,該系統可以包括例如客戶要約引擎,該客戶要約引擎具有至少一個處理器,該處理器耦合到記憶體並被程式規劃以便響應於接收到客戶卡帳戶交易的授權請求,自動產生對於至少一個客戶要約資格資料庫 的處理器的客戶要約查詢。此外,客戶要約引擎的處理器可以進一步程式規劃以便基於授權請求批准和對客戶要約查詢的響應,向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項。 The embodiments of the present invention advance the technical field for solving the problems associated with the above-mentioned currently used card account platform mechanism, and advance the peripheral technical field. A technical solution targeted by such embodiments may involve a system that may include, for example, a customer offer engine having at least one processor coupled to a memory and programmed to respond to receiving a customer Authorization request for card account transactions, automatic generation of at least one customer offer qualification database Customer offer query for the processor. In addition, the processor of the customer's offer engine can be further programmed to generate a message to the customer device based on a micro-site with an online banking system based on the authorization request approval and response to the customer's offer inquiry. The micro-site displays a reminder that can be selected The option to accept payment of at least a portion of the transaction amount in addition to charging a customer card account.
此外,線上銀行系統可以具有至少一個處理器,其耦合到記憶體,並且可以被程式規劃為響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收到藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項的接受訊息,從客戶要約引擎的處理器檢索藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節。更進一步地,線上銀行系統的處理器可以進一步被程式規劃以向至少一個客戶要約資格資料庫的處理器產生非卡帳戶費用支付請求,該非卡帳戶費用支付請求具有藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節,並且響應於接收到非卡帳戶費用支付結果,藉由線上銀行系統的微型網站在客戶的裝置上顯示非卡帳戶費用支付結果。 In addition, the online banking system may have at least one processor that is coupled to the memory and may be programmed to receive from the processor of the client device in response to a link via the micro-website of the online banking system by receiving The acceptance message of the option to pay at least a part of the transaction amount by means other than charging a fee is retrieved from the processor of the customer offer engine for details of paying at least a part of the transaction amount by means other than charging the customer card account. Further, the processor of the online banking system may be further programmed to generate a non-card account fee payment request to the processor of at least one customer offer qualification database, the non-card account fee payment request having Details of at least part of the transaction amount are paid by means other than fees, and in response to receiving the non-card account fee payment result, the micro-site of the online banking system displays the non-card account fee payment result on the customer's device.
在本發明的實施例的一個態樣中,客戶要約引擎處理器的至少一個處理器可以被進一步程式規劃以響應於接收到客戶卡帳戶交易的授權請求的客戶交易資料而自動地產生對至少一個客戶要約資格資料庫的處理器的客戶要約查詢。在另外的態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於藉由交易授權系統從銷售點終端的處理器接收具有客戶卡帳戶交易的授權請求的客戶交易資料而自動產生客戶要約查詢。在另一態樣,客戶要約引擎的至少一個處理器可被進一步程式規劃為響應於藉由交易授權系統接收到來自商家網站伺服器的處理器的針對客戶卡帳戶交易的授權請求的客戶交易資料而自動產生客戶要約查詢。 In an aspect of the embodiment of the present invention, at least one processor of the customer offer engine processor may be further programmed to automatically generate at least one of the at least one processor in response to receiving the customer transaction data of the authorization request of the customer card account transaction. Customer offer query for processors of the customer offer qualification database. In another aspect, at least one processor of the customer offer engine may be further programmed to automatically respond to customer transaction data having an authorization request for a customer card account transaction from the processor of the point of sale terminal via a transaction authorization system Generate customer offer query. In another aspect, at least one processor of the customer offer engine may be further programmed to respond to customer transaction data for an authorization request for a customer card account transaction received from a processor of a merchant website server through a transaction authorization system And the customer offer query is automatically generated.
在本發明的實施例的又一個態樣中,線上銀行系統的至少一個處理器可以進一步被程式規劃為響應於接收到來自至少一個客戶要約資格資料庫的處理器的非卡帳戶費用支付結果,向客戶要約引擎的至少一個處理器產生非卡帳戶費用支付結果訊息。在其他態樣中,線上銀行系統的至少一個處理器可以被進一步程式規劃為響應於接收到來自至少一個客戶要約資格資料庫的處理器的非卡帳戶費用支付結果,產生與非卡帳戶費用支付額對應的金額的客戶卡帳戶的聲明信用(statement credit)。 In yet another aspect of the embodiment of the present invention, at least one processor of the online banking system may be further programmed to be responsive to receiving a non-card account fee payment result from a processor of at least one customer offer qualification database, A non-card account fee payment result message is generated to at least one processor of the customer offer engine. In other aspects, at least one processor of the online banking system may be further programmed to generate non-card account fee payment results in response to receiving non-card account fee payment results from processors of at least one customer offer qualification database. The statement credit of the customer card account for the amount corresponding to the amount.
在本發明的實施例的積分兌換態樣,客戶要約引擎的至少一個處理器可以被程式規劃為響應於接收到客戶卡帳戶交易的授權請求,向包括至少一個獎勵積分資料庫的處理器的至少一個客戶要約資格資料庫處理器自動產生包括客戶卡帳戶積分兌換查詢的客戶要約查詢。 In the point exchange aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be programmed to respond to receiving an authorization request for a customer card account transaction to at least one processor including at least one reward point database. A customer offer qualification database processor automatically generates a customer offer query including a customer card account point redemption query.
在此類態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃來基於授權請求批准和對客戶卡帳戶積分兌換查詢的響應而向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項,包括藉由兌換客戶卡帳戶積分來支付至少部分交易金額的選項。 In such an aspect, at least one processor of the customer offer engine may be further programmed to generate a link to a micro-site with an online banking system to the customer device based on the authorization request approval and response to the customer card account point redemption query. Message, the microsite displays a reminder to choose to accept the option to pay at least a portion of the transaction amount in addition to charging the customer card account, including the option to pay at least a portion of the transaction amount by redeeming the customer card account points.
同樣在此類態樣中,可以對線上銀行系統的至少一個處理器進行程式規劃,響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收藉由客戶卡帳戶積分的兌換來支付至少部分交易金額的選項的接受訊息,從客戶要約引擎的至少一個處理器檢索藉由客戶卡帳戶積分的兌換來支付至少部分交易金額的細節。 Also in such an aspect, at least one processor of the online banking system may be programmed, and in response to receiving from the processor of the client device via the link of the micro-website of the online banking system, payment is made by redemption of customer card account points The acceptance message of the option of at least part of the transaction amount is retrieved from at least one processor of the customer offer engine for details of paying at least part of the transaction amount by redemption of customer card account points.
此外,在此類態樣中,線上銀行系統的至少一個處理器可以被進一步程式規劃以向至少一個獎勵積分資料庫的處理器產生包括積分兌換支付請求 的非卡帳戶費用支付請求,其中該積分兌換支付請求具有藉由兌換至少部分包括支付交易額的至少一部分所需的積分數的客戶卡帳戶積分來支付至少部分交易金額的細節,並且響應於接收積分兌換支付結果,藉由線上銀行系統的微型網站在客戶裝置上顯示積分兌換支付結果。 In addition, in such an aspect, at least one processor of the online banking system may be further programmed to generate a request including a point redemption payment to a processor of the at least one reward point database. A non-card account fee payment request, wherein the points redemption payment request has details of paying at least part of the transaction amount by redeeming customer card account points that include at least part of the number of points required to pay at least a portion of the transaction amount, and Points redemption payment results are displayed on the client device through the micro-site of the online banking system.
在本發明的實施例的積分兌換態樣,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向至少一個獎勵積分資料庫的處理器自動產生客戶卡帳戶積分兌換查詢,該查詢包括對客戶獎勵積分餘額的請求。在此類態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向第二獎勵積分資料庫的處理器自動產生客戶卡帳戶積分兌換查詢,該查詢包括積分兌換率和支付至少部分交易金額所需要的一些積分的請求。 In the point exchange aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be further programmed to automatically generate to the processor of at least one reward point database in response to receiving an authorization request for a customer card account transaction. Customer card account points redemption query, which includes a request for a customer's reward point balance. In such an aspect, at least one processor of the customer offer engine may be further programmed to automatically generate a customer card account point redemption to a processor of the second reward point database in response to receiving an authorization request for a customer card account transaction The query includes a point exchange rate and a request for some points required to pay at least part of the transaction amount.
另外,在積分兌換態樣,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向至少一個獎勵積分資料庫的處理器自動產生客戶卡帳戶積分兌換查詢,其包括對客戶獎勵積分餘額、積分轉換率和交易金額的至少一部分所需的一些積分的請求。更進一步地,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向包括全域獎勵管理系統資料庫和積分兌換率系統資料庫中之至少一者的至少一個獎勵積分資料庫的處理器自動產生客戶卡帳戶積分兌換查詢。 In addition, in the point redemption mode, at least one processor of the customer offer engine may be further programmed to automatically generate customer card account points to the processor of at least one reward point database in response to receiving an authorization request for a customer card account transaction. The redemption query includes a request for some points required by the customer for reward point balances, point conversion rates, and at least a portion of the transaction amount. Furthermore, at least one processor of the customer offer engine may be further programmed to respond to receiving an authorization request for a customer card account transaction to at least one of a global reward management system database and a point exchange rate system database. The processor of at least one bonus point database automatically generates a customer card account point redemption query.
同樣在本發明的實施例的積分兌換態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向包括組合獎勵積分和積分兌換率系統資料庫處理器的至少一個獎勵積分資料庫處理器自動產生客戶卡帳戶積分兌換查詢。另外,客戶要約引擎的至少一個處理器可以被進一步程式規劃為基於授權請求批准和對客戶卡帳戶積分兌換查 詢的響應,向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受在小於預定義交易金額閾值的交易中支付全部交易金額的選項。 Also in the point redemption aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be further programmed to respond to receiving an authorization request for a customer card account transaction to a system including a combination of reward points and a point redemption rate system At least one reward point database processor of the database processor automatically generates a customer card account point exchange query. In addition, at least one processor of the customer's offer engine can be further programmed to be based on authorization request approval and checking of customer card account points In response to the inquiry, a message is generated to the client device with a link to a micro-site with an online banking system, which displays a reminder with the option to accept the option to pay the entire transaction amount in transactions that are less than the predefined transaction amount threshold.
在本發明的實施例的積分兌換態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃為基於授權請求批准和對客戶卡帳戶積分兌換查詢的響應,向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受在等於或小於預定義交易金額閾值的交易中支付全部交易金額的選項。 In the point exchange aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be further programmed to generate an online banking system to the client device based on the authorization request approval and response to the customer card account point exchange query. A message from a link to a microsite that displays a prompt with the option to accept the option to pay the entire transaction amount in transactions equal to or less than the predefined transaction amount threshold.
此外,在積分兌換態樣,客戶要約引擎的至少一個處理器可以被進一步程式規劃為基於授權請求批准和對客戶卡帳戶積分兌換查詢的響應,向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受在大於預定義交易金額閾值的交易中支付部分交易金額的選項。 In addition, in the point exchange mode, at least one processor of the customer's offer engine can be further programmed to generate a link to a micro-site with an online banking system to the client device based on the authorization request approval and response to the customer card account point exchange query. Message, the microsite displays a prompt with the option to accept the option to pay part of the transaction amount in a transaction that exceeds a predefined transaction amount threshold.
在本發明的實施例的等額支付計劃態樣中,客戶要約引擎的至少一個處理器可以被程式規劃為響應於接收到客戶卡帳戶交易的授權請求,向包括等額支付計劃加上金融機構卡和銀行系統處理器的至少一個客戶要約資格資料的庫處理器自動產生包括卡帳戶和促銷查詢的客戶要約查詢。 In the equal payment plan aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be programmed to respond to receiving an authorization request for a customer card account transaction, and to include an equal payment plan plus a financial institution The library processor of at least one customer offer eligibility profile of the card and banking system processor automatically generates a customer offer query including a card account and a promotion query.
另外,在本發明的實施例的等額支付計劃態樣中,客戶要約引擎的至少一個處理器可以被進一步程式規劃以基於授權請求批准和對卡帳戶和促銷查詢的響應而向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項,包括藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的選項。 In addition, in the equal payment plan aspect of the embodiment of the present invention, at least one processor of the customer's offer engine may be further programmed to generate to the customer device based on the authorization request approval and response to the card account and promotion inquiry. A message from a link to a micro-site of an online banking system that displays a reminder to choose to accept the option to pay at least a portion of the transaction amount in addition to charging a customer card account, including by converting the transaction amount to Option to pay at least part of the transaction amount by an equal instalment plan.
同樣在本發明的實施例的等額支付計劃態樣中,線上銀行系統的至少一個處理器可以被程式規劃以響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收到藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的選項的接受訊息,從客戶要約引擎的至少一個處理器檢索藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的細節。 Also in the equal payment plan aspect of the embodiment of the present invention, at least one processor of the online banking system may be programmed to receive from the processor of the client device in response to a link via the micro-website of the online banking system by Acceptance of the option to convert the transaction amount into an equal instalment plan to pay at least part of the transaction amount, retrieved from at least one processor of the customer's offer engine to pay at least part of the transaction amount by converting the transaction amount to an equal instalment plan Details.
類似地,在本發明的實施例的等額支付計劃態樣中,線上銀行系統的至少一個處理器可以進一步被程式規劃以向該等額支付計劃加上金融機構卡和銀行系統處理器產生包括等額支付計劃請求的非卡帳戶費用支付請求,其中具有藉由將交易金額轉換成至少部分由等額支付計劃項和相應定價組成的等額支付計劃來支付至少部分交易金額的細節,並且響應於接收到等額支付計劃結果,藉由線上銀行系統的微型網站在客戶裝置上展示等額支付計劃結果。 Similarly, in the equal payment plan aspect of the embodiment of the present invention, at least one processor of the online banking system may be further programmed to add the financial institution card and the banking system processor to the equal payment plan to generate A non-card account fee payment request for an equal payment plan request, which includes details of paying at least part of the transaction amount by converting the transaction amount into an equal payment plan consisting at least in part of an equal payment plan item and corresponding pricing, and responding Upon receiving the result of the equal payment plan, the result of the equal payment plan is displayed on the client device through the micro-site of the online banking system.
在本發明的實施例的等額支付計劃態樣中,客戶要約引擎的至少一個處理器可以進一步被程式規劃為響應於接收對客戶卡帳戶交易的授權請求,向等額支付計劃加上金融機構卡和銀行系統處理器自動產生卡帳戶和促銷查詢,包括對客戶卡帳戶狀態和等額支付計劃項以及相應定價的請求。 In the equal payment plan aspect of the embodiment of the present invention, at least one processor of the customer offer engine may be further programmed to respond to receiving an authorization request for a customer card account transaction by adding a financial institution to the equal payment plan The card and banking system processor automatically generates card account and promotion queries, including requests for customer card account status and equal payment plan items, and corresponding pricing.
涉及本文描述的技術方案的實施例還可以涉及一種方法,其包括例如響應於接收對客戶卡帳戶交易的授權請求,由具有耦合到記憶體的至少一個處理器的客戶要約引擎來自動產生至少一個客戶要約資格資料庫處理器的客戶要約查詢。此類方法還可以涉及例如基於授權請求批准和對客戶要約查詢的響應,由客戶要約引擎的至少一個處理器來向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項。 Embodiments related to the technical solutions described herein may also relate to a method including, for example, in response to receiving an authorization request for a customer card account transaction, automatically generating at least one by a customer offer engine having at least one processor coupled to a memory. Customer Offer Enquiry for Customer Offer Qualification Database Processor. Such methods may also involve, for example, based on authorization request approval and response to a customer offer inquiry, at least one processor of the customer offer engine to generate a message to the customer device with a link to a micro-site with an online banking system, the micro-site displaying a prompt , You can choose to accept the option to pay at least a portion of the transaction amount in addition to the fees charged to your customer card account.
此類方法可以另外涉及例如響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項的接受訊息,由線上銀行系統的至少一個處理器從客戶要約引擎的至少一個處理器檢索藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節。 Such methods may additionally involve, for example, receiving an acceptance message from a processor of a client device via a link to a micro-site of an online banking system, an option to pay at least a portion of a transaction amount in addition to charging a customer card account, by At least one processor of the online banking system retrieves details from at least one processor of the customer offer engine to pay at least a portion of the transaction amount by means other than charging a fee to the customer card account.
此外,此類方法可以包括例如由線上銀行系統的至少一個處理器向至少一個客戶要約資格資料庫的處理器產生非卡帳戶費用支付請求,以及藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節,並且響應於接收到非卡帳戶費用支付結果,藉由線上銀行系統的微型網站在客戶裝置上顯示非卡帳戶費用支付結果。 In addition, such methods may include, for example, non-card account fee payment requests being generated by at least one processor of the online banking system to processors of at least one customer offer eligibility database, and payment by means other than charging the customer card account Details of at least a portion of the transaction amount, and in response to receiving a non-card account fee payment result, displaying the non-card account fee payment result on the client device via a micro-site of the online banking system.
在本發明的實施例的此類方法的積分兌換態樣,自動產生客戶要約查詢可包括例如響應於接收到客戶卡帳戶交易的授權請求,向包括至少一個獎勵積分資料庫的處理器的至少一個客戶要約資格資料庫的處理器自動產生包括客戶卡帳戶積分兌換查詢的客戶要約查詢。 In a point redemption aspect of such a method in an embodiment of the present invention, automatically generating a customer offer query may include, for example, in response to receiving an authorization request for a customer card account transaction, at least one of the processors including at least one bonus point database The processor of the customer offer qualification database automatically generates a customer offer query including a customer card account point redemption query.
同樣在此類方法的積分兌換態樣中,向客戶裝置產生訊息還可以涉及例如基於授權請求批准和對客戶要約查詢的響應,向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項,包括藉由兌換客戶卡帳戶積分來支付至少部分交易金額的選項。 Also in the point redemption aspect of such methods, generating a message to a client device may also involve, for example, generating a message to the client device with a link to a micro-website with an online banking system based on authorization request approval and response to the customer's offer inquiry. The microsite displays a prompt to choose to accept the option to pay at least a portion of the transaction amount in addition to charging the customer card account, including the option to pay at least a portion of the transaction amount by redeeming the customer card account points.
此外,在本發明的實施例的此類方法的積分兌換態樣,檢索細節可以另外涉及例如響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收藉由客戶卡帳戶積分的兌換來支付至少部分交易金額的選項的接受訊 息,從客戶要約引擎的至少一個處理器檢索藉由客戶卡帳戶積分的兌換來支付至少部分交易金額的細節。 In addition, in the point redemption aspect of such a method in an embodiment of the present invention, the retrieval details may additionally involve, for example, receiving a redemption from a processor of a customer device through a customer card account point in response to a link via a micro website of an online banking system Acceptance of the option to pay at least part of the transaction amount Retrieve details from at least one processor of the customer's offer engine to pay for at least part of the transaction amount by redemption of customer card account points.
在此類方法的積分兌換態樣中,產生非卡帳戶費用支付請求還可以涉及例如產生包括積分兌換支付請求的非卡帳戶費用支付請求,其中具有藉由兌換至少部分包括支付交易額的至少一部分所需的一些積分的客戶卡帳戶積分來支付至少部分交易金額的細節,並且響應於接收積分兌換支付結果,藉由線上銀行系統的微型網站在客戶裝置上顯示積分兌換支付結果。 In the point redemption aspect of such a method, generating a non-card account fee payment request may also involve, for example, generating a non-card account fee payment request including a point redemption payment request, wherein at least a portion of the transaction amount is included by redemption. Some of the required points of the customer card account points to pay for details of at least part of the transaction amount, and in response to receiving the points redemption payment results, the microsite of the online banking system displays the points redemption payment results on the client device.
在本發明的實施例的此類方法的等額支付計劃態樣中,自動產生客戶要約查詢可涉及例如向包括等額支付計劃加上金融機構卡和銀行系統處理器的至少一個客戶要約資格資料庫的處理器自動產生包括卡帳戶和促銷查詢的客戶要約查詢。 In the equal payment plan aspect of such a method of an embodiment of the present invention, automatically generating a customer offer query may involve, for example, at least one customer offer qualification information including an equal payment plan plus a financial institution card and a banking system processor. The library's processor automatically generates customer offer queries including card accounts and promotional queries.
在等額支付計劃態樣,向客戶裝置產生訊息的方法還可以涉及例如基於授權請求批准和對客戶要約查詢的響應而向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項,包括藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的選項; In the form of an equal payment plan, the method of generating a message to a client device may also involve, for example, generating a message to the client device with a link to a micro-website with an online banking system based on authorization request approval and response to a customer offer inquiry Display a prompt to choose to accept the option to pay at least a portion of the transaction amount in addition to charging the customer card account, including the option to pay at least a portion of the transaction amount by converting the transaction amount to an equal instalment payment plan;
同樣在該方法的等額支付計劃態樣,檢索細節可以另外涉及例如響應於經由線上銀行系統的微型網站的鏈接從客戶裝置的處理器接收藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的選項的接受訊息,從客戶要約引擎的至少一個處理器檢索藉由將交易金額轉換為等額分期支付計劃來支付至少部分交易金額的細節。 Also in the equal payment plan aspect of the method, retrieving details may additionally involve, for example, receiving from a processor of a client device in response to a link via a micro-website of an online banking system payment by converting a transaction amount into an equal installment plan The acceptance message of the option for at least part of the transaction amount is retrieved from at least one processor of the customer offer engine for details of paying at least part of the transaction amount by converting the transaction amount into an equal installment payment plan.
此外,在此類方法的等額支付計劃態樣,產生非卡帳戶付費支付請求還可涉及例如向該等額支付計劃加上金融機構卡和銀行系統處理器產生包括 等額支付計劃請求的非卡帳戶費用支付請求,其中具有藉由將交易金額轉換成至少部分由等額支付計劃項和相應定價組成的等額支付計劃來支付至少部分交易金額的細節,並且響應於接收到等額支付計劃結果,藉由線上銀行系統的微型網站在客戶的裝置上展示等額支付計劃結果。 In addition, in the form of an equal payment plan in such a method, generating a payment request for a non-card account payment may also involve, for example, adding a financial institution card and a banking system processor to the equal payment plan including A non-card account fee payment request for an equal payment plan request, which includes details of paying at least part of the transaction amount by converting the transaction amount into an equal payment plan consisting at least in part of an equal payment plan item and corresponding pricing, and responding Upon receiving the result of the equal payment plan, the micro-site of the online banking system is used to display the result of the equal payment plan on the customer's device.
本發明的實施例可以採用電腦硬體和軟體,包括但不限於耦合到記憶體和其上存儲有一個或多個可執行程式的非暫時性電腦可讀存儲媒體的一個或多個處理器,該可執行程式指示處理器執行本文描述的方法。 Embodiments of the present invention may employ computer hardware and software, including but not limited to one or more processors coupled to memory and a non-transitory computer-readable storage medium having one or more executable programs stored thereon, The executable program instructs the processor to perform the methods described herein.
本發明的此等和其它態樣將在下面的描述中部分闡述,並且對於熟習此項技術者在研究以下內容後將部分地變得顯而易見,或者可以從本發明的實踐中獲知。意圖是所有此等態樣都被包括在本說明書中,屬於本發明的範圍內,並且由所附申請專利範圍保護。 These and other aspects of the present invention will be partially explained in the following description, and will become partially apparent to those skilled in the art after studying the following, or may be learned from the practice of the present invention. It is intended that all such aspects are included in this specification, fall within the scope of the present invention, and are protected by the scope of the accompanying patent application.
102‧‧‧POS終端 102‧‧‧POS terminal
104‧‧‧客戶要約引擎 104‧‧‧Customer Offer Engine
106‧‧‧交易授權系統 106‧‧‧Transaction Authorization System
108‧‧‧全域獎勵管理系統資料庫 108‧‧‧Global Reward Management System Database
110‧‧‧積分轉換率系統資料庫 110‧‧‧point conversion rate system database
112‧‧‧線上銀行系統 112‧‧‧online banking system
114‧‧‧客戶通信裝置 114‧‧‧Customer communication devices
202‧‧‧獎勵積分數和積分轉換率系統資料庫 202‧‧‧Reward points and points conversion rate system database
302‧‧‧等額支付計劃加上金融機構卡和銀行系統 302‧‧‧Equal payment plan plus financial institution card and banking system
1003…1011‧‧‧信號/資料傳遞 1003… 1011‧‧‧Signal / data transfer
2003…2009‧‧‧信號/資料傳遞 2003… 2009‧‧‧Signal / data transfer
3003…3009‧‧‧信號/資料傳遞 3003… 3009‧‧‧‧Signal / data transfer
4001…4004‧‧‧步驟 4001… 4004‧‧‧‧ steps
圖1是示出本發明的實施例的積分兌換態樣中的組件的部署和整合以及系統的組件之間的資訊流的概況實例的示意圖;圖2是示出本發明的實施例的積分兌換態樣中的組件的部署和整合以及系統的組件之間的資訊流的另一概況實例的示意圖;圖3是示出本發明實施例的等額支付計劃態樣的組件的部署和整合以及系統的組件之間的資訊流的概況實例的示意圖;和圖4是示出本發明實施例的系統中沒有單獨登入或認證的電子支付過程的概況實例的流程圖。 FIG. 1 is a schematic diagram showing an example of the outline of the deployment and integration of components and the flow of information between the components of the system in the point exchange aspect of the embodiment of the present invention; FIG. 2 is a view showing the point exchange of the embodiment of the present invention The deployment and integration of components in the aspect and another overview example of the information flow between the components of the system; FIG. 3 is a diagram showing the deployment and integration of the components of the equal payment plan aspect and the system of the embodiment of the present invention FIG. 4 is a flow chart showing an example of an outline of an electronic payment process without separate login or authentication in the system of the embodiment of the present invention;
現將詳細參考所揭示發明之實施例,隨附圖式中說明該等實施例之一或多個實例。藉由解釋本發明來提供每個實例,而不是對本發明的限制。熟習此項技藝者顯見在不背離本發明之範疇或精神之情況下,可於本發明中做出各種修飾及變化。例如,作為一個實施例之部分所示出或描述的特徵可與另一實施例一起使用,以產生更進一步的實施例。因此,本發明旨在覆蓋落入本發明範圍內的此等修改和變化。 Reference will now be made in detail to the embodiments of the disclosed invention, one or more examples of which are illustrated in the accompanying drawings. Each example is provided by explaining the present invention, rather than limiting the present invention. It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the scope or spirit of the invention. For example, features illustrated or described as part of one embodiment can be used with another embodiment to yield a still further embodiment. Accordingly, the invention is intended to cover such modifications and variations that fall within the scope of the invention.
本發明的實施例提供了針對上述傳統方法的缺陷的數位通道解決方案。例如,此類解決方案消除了客戶經歷作為一個單獨步驟以對客戶進行自身認證的複雜登入過程的任何要求,以便在本發明的實施例的積分兌換態樣中兌換忠誠積分。 Embodiments of the present invention provide a digital channel solution to the shortcomings of the conventional method described above. For example, such a solution eliminates any requirement for the customer to go through a complex login process as a separate step to authenticate the customer himself in order to redeem loyalty points in the point redemption aspect of an embodiment of the present invention.
此外,為本發明的實施例產生的推送通知確保針對客戶的特定卡帳戶的積分餘額不斷地對客戶進行提醒,並不斷提供簡單的方法來在積分兌換態樣中兌換他們累計的積分餘額。作為附加益處,本發明的實施例的積分兌換態樣可以藉由對客戶而言非常容易的過程來降低客戶購買的成本,同時消除了客戶追蹤或記住他們積分餘額的任何需求。 In addition, the push notification generated according to the embodiment of the present invention ensures that the customer is constantly reminded of the point balance of the specific card account of the customer, and continuously provides a simple method to redeem their accumulated point balance in the point exchange mode. As an added benefit, the points redemption aspect of the embodiments of the present invention can reduce the cost of customer purchases by a process that is very easy for customers, while eliminating any need for customers to track or remember their point balances.
本發明的實施例的積分兌換態樣將客戶兌換他們的忠誠積分的多個傳統選項替換成使用此等積分來支付各種各樣的購買的單一靈活的過程。例如,本發明的實施例可以使得在旅遊服務網站上購物的客戶能夠接收並點擊簡訊並且藉由兌換忠誠積分支付購買價格的一些或全部。又例如,在餐廳用餐或在加油站購買汽油的客戶也可以接收並點擊簡訊並藉由兌換忠誠積分來支付用餐或加油的部分或全部費用。 The point redemption aspect of an embodiment of the present invention replaces multiple traditional options for customers to redeem their loyalty points with a single flexible process that uses these points to pay for a variety of purchases. For example, embodiments of the present invention may enable customers shopping on a travel service website to receive and click on newsletters and pay some or all of the purchase price by redeeming loyalty points. As another example, a customer who eats at a restaurant or purchases gasoline at a gas station can also receive and click on a newsletter and pay some or all of the cost of a meal or fuel by redeeming loyalty points.
如上所述,本發明實施例的積分兌換態樣消除了客戶在執行此類兌換或轉換時輸入客戶登入憑證,例如用戶名和密碼,的任何要求。此外,在積 分兌換態樣中應用兌換積分值之後,或者在針對轉換交易金額進行了對帳單調整之後,在預定期限內,例如在幾天內,客戶可以在客戶的卡帳戶上看到聲明信用(statement credit)。 As described above, the point conversion aspect of the embodiment of the present invention eliminates any requirement for the customer to enter customer login credentials, such as a username and password, when performing such exchanges or conversions. In addition, the product After applying the conversion point value in the sub-conversion pattern, or after adjusting the statement of the conversion transaction amount, the customer can see the statement of credit (statement) on the customer's card account within a predetermined period, for example, within a few days credit).
本發明的實施例基於即時事件(諸如特定商家或商家類別中的交易)向客戶提供諸如短訊息服務(SMS)簡訊或電子郵件的推送訊息,並且藉由點擊在通信訊息中發送給客戶的鏈接,以便在積分兌換中使用積分或哩程來支付交易,從而允許無縫客戶體驗。這一過程藉由提供一旦客戶收到基於事件的即時客戶通信,立即執行此類交易而無需例如繼續登入銀行系統的即時能力而節省了客戶的時間 Embodiments of the present invention provide customers with push messages such as short message service (SMS) newsletters or emails based on instant events, such as transactions in a particular merchant or merchant category, and by clicking on a link sent to the customer in a communication message To use points or miles in point redemption to pay for transactions, allowing a seamless customer experience. This process saves customers time by providing real-time ability to execute such transactions as soon as the customer receives event-based instant customer communications without the need to continue to log in to the banking system, for example
本發明的實施例提供在所執行的任何類型的客戶交易中使用積分兌換態樣的積分來進行通用付款的機制,例如在面對面的商家銷售點(POS)終端或在可能是國內或國外的合作夥伴網站的線上電子商務中。例如,假設客戶使用卡帳戶來執行此類交易。在結帳時,交易資料可以與請求授權的訊息一起發送給發卡機構的系統,該系統可以返回批准訊息。 Embodiments of the present invention provide a mechanism for using points to exchange points for general payment in any type of customer transaction performed, such as at a face-to-face merchant point of sale (POS) terminal or at a domestic or foreign Partner sites in online e-commerce. For example, suppose a customer uses a card account to perform such transactions. At checkout, transaction data can be sent to the card issuer's system along with a message requesting authorization, which can return an approval message.
在本發明的實施例中,發卡機構的要約引擎可以使用接收到的交易資料來基於預定義的搜索標準執行資料庫搜索,以確定是否將產生例如簡訊形式的要約訊息並藉由訊息伺服器發送給客戶的裝置。在積分兌換態樣中,當確定應該向客戶的裝置產簡訊時,此類簡訊可以表達諸如「親愛的客戶,您想用您的積分支付這筆交易嗎?」的問題。 In an embodiment of the present invention, the offer engine of the card issuer may use the received transaction data to perform a database search based on predefined search criteria to determine whether an offer message, such as a text message, will be generated and sent by the message server Device for customers. In the point redemption scenario, when it is determined that a newsletter should be produced on the customer's device, such a newsletter can express questions such as "Dear customer, do you want to pay for this transaction with your points?"
在此類簡訊中還可以包括發卡機構的微型網站的鏈接,並且該簡訊可以包括提示,如果客戶對該要約感興趣,則客戶點擊該鏈接。在積分兌換態樣,當客戶點擊簡訊中的鏈接時,客戶可以被路由到顯示在客戶裝置上的畫面上,在該畫面上可以提示客戶選擇客戶的累計積分數以便在支付交易的過程中進行兌換。當客戶選擇客戶累計積分數來支付交易並且點擊例如在客戶裝置的 畫面上顯示的確認兌換的按鈕時,發卡機構的要約引擎可以在客戶的同一個微型網站上顯示確認畫面。 The newsletter may also include a link to the micro-site of the card issuer, and the newsletter may include a reminder that if the customer is interested in the offer, the customer clicks the link. In the point redemption mode, when the customer clicks the link in the newsletter, the customer can be routed to the screen displayed on the client device, on which the customer can be prompted to select the customer's accumulated points for the payment transaction process. exchange. When the customer selects the customer's accumulated points to pay for the transaction and clicks on the When the redemption button is displayed on the screen, the offer engine of the card issuer can display the confirmation screen on the same micro-site of the customer.
在積分兌換態樣,本發明實施例的用積分支付機制的客戶體驗可以涉及例如一旦客戶的交易得到授權,就在客戶的行動裝置上接收簡訊。因此,在與零售商的客戶交易中,簡訊可以通知客戶他或她剛剛完成特定交易,並詢問客戶他或她是否願意用客戶的累計積分支付特定交易。可以合理地預期許多此類客戶可能很高興能夠藉由兌換他們的積分來補償他們剛剛花費的部分或全部。 In the aspect of points redemption, the customer experience using the point payment mechanism of the embodiment of the present invention may involve, for example, receiving a newsletter on a customer's mobile device once the customer's transaction is authorized. Therefore, in a customer transaction with a retailer, the newsletter can notify the customer that he or she has just completed a specific transaction and ask the customer if he or she is willing to pay the customer's accumulated points for a specific transaction. It is reasonable to expect that many of these customers may be pleased to be able to compensate some or all of the amount they have just spent by redeeming their points.
因此,在積分兌換態樣,客戶可以點擊客戶裝置上顯示的簡訊中的鏈接,然後在裝置顯示畫面上可以打開視窗,提示客戶藉由畫面機構諸如滑塊或輸入字段選擇積分數來進行兌換。輸入該資訊後,客戶可以簡單地點擊例如「提交」或「立即兌換」按鈕來完成操作。在本發明的實施例中,兌換的積分可以是例如發卡機構的忠誠積分。 Therefore, in the point redemption mode, the customer can click the link in the newsletter displayed on the client device, and then a window can be opened on the device display screen, prompting the customer to select the number of points for redemption through the screen mechanism such as a slider or an input field. After entering this information, the customer can simply click, for example, the "Submit" or "Redeem Now" button to complete the operation. In the embodiment of the present invention, the redeemed points may be, for example, loyalty points of a card issuer.
應注意,本發明實施例的積分兌換態樣的過程可以在授權請求階段發生。因此,在積分兌換態樣,當發卡機構例如從商家接收到客戶的特定卡帳戶的授權請求並且由發卡機構系統批准時,發卡機構的要約引擎可以根據預定義的規則針對與客戶憑證的匹配來搜索積分資料庫。 It should be noted that the process of the point conversion aspect of the embodiment of the present invention may occur during the authorization request phase. Therefore, in the point redemption state, when the card issuer receives an authorization request from a merchant for a specific card account of a customer and is approved by the card issuer system, the card issuer's offer engine can match the customer's credentials according to predefined rules. Search the points database.
在本發明實施例的積分兌換態樣,當交易被授權並且在積分資料庫中找到與客戶憑證的匹配時,機構的要約引擎可以產生簡訊並藉由訊息伺服器將該訊息與積分兌換要約一起發送到客戶的裝置。另外,當交易授權被拒絕和/或在積分資料庫中找不到匹配時,實體的要約引擎不會產生簡訊。 In the point exchange mode of the embodiment of the present invention, when the transaction is authorized and a match with the customer certificate is found in the point database, the institution's offer engine can generate a text message and use the message server to combine the message with the point exchange offer Sent to customer's device. In addition, the entity's offer engine does not generate a newsletter when the transaction authorization is rejected and / or no match is found in the points database.
如上所述,在本發明實施例的積分兌換態樣,針對與客戶憑證的匹配來搜索積分資料庫是基於預定義的規則。應該理解的是,此等規則可以建立 可能觸發簡訊的產生的關於特定類型的交易和/或授權的參數,並且此等參數可以隨時間變化。 As described above, in the points exchange aspect of the embodiment of the present invention, searching the points database for matching with customer credentials is based on a predefined rule. It should be understood that these rules can be established Parameters that may trigger the generation of newsletters regarding specific types of transactions and / or authorizations, and such parameters may change over time.
應該進一步理解,雖然本文描述的本發明的實施例的積分兌換態樣的實例可以涉及經由SMS發至客戶行動電話的簡訊的推送通知,但是其他類型的通信可以包括例如電子郵件推送通知,並且其他類型的客戶裝置可以包括例如客戶的膝上型電腦、筆記型電腦、IPad或桌上型電腦。 It should be further understood that although the examples of the point redemption aspect of the embodiments of the present invention described herein may involve push notifications of text messages sent to customer mobile phones via SMS, other types of communication may include, for example, email push notifications, and other A type of client device may include, for example, a client's laptop, laptop, IPad, or desktop computer.
圖1是示出本發明的實施例的積分兌換態樣中的組件的部署和整合以及系統的組件之間的資訊流的概況實例的示意圖。此類系統可以包括例如銷售點(point of sale terminal,POS)終端102的處理器,其經由交易授權系統106的一個或多個處理器可通信地耦合到客戶要約引擎104的一個或多個處理器。 FIG. 1 is a schematic diagram showing an example of the outline of the deployment and integration of components and the information flow between the components of the system in the points redemption aspect of the embodiment of the present invention. Such a system may include, for example, a processor of a point of sale terminal (POS) terminal 102 that is communicatively coupled to one or more processes of the customer offer engine 104 via one or more processors of the transaction authorization system 106. Device.
進一步參照圖1,在積分兌換態樣,客戶要約引擎104的一個或多個處理器又可以可通信地耦合到全域獎勵管理系統資料庫108、積分轉換率系統資料庫110和線上銀行系統112的一個或多個處理器,其也可以可通信地耦合到全域獎勵管理系統資料庫108以及客戶通信裝置(客戶裝置)114的處理器。 Further referring to FIG. 1, in the point redemption state, one or more processors of the customer offer engine 104 may be communicatively coupled to the global reward management system database 108, the point conversion rate system database 110 and the online banking system 112. One or more processors, which may also be communicatively coupled to the processors of the global reward management system database 108 and the client communication device (client device) 114.
再次參考圖1,在本發明的實施例的積分兌換態樣中,在1001處,客戶的交易資料可以例如由銷售點終端102的處理器與授權請求一起發送給交易授權系統106的一個或多個處理器,並且在1002處,交易授權系統106的一個或多個處理器可以例如經由進階欺詐預警系統(沒有更具體地示出)將授權日誌下載到客戶要約引擎104的一個或多個處理器。用於觸發與線上銀行系統112的微型網站的鏈接一起發送至客戶通信裝置114的訊息(諸如短訊息服務(SMS)訊息)的合格交易的標準可以在客戶要約引擎104中預定義並且維護。 Referring again to FIG. 1, in the point redemption aspect of the embodiment of the present invention, at 1001, the customer's transaction data may be sent to one or more of the transaction authorization system 106 by the processor of the point of sale terminal 102 together with the authorization request, for example. Processors, and at 1002, one or more processors of the transaction authorization system 106 may download authorization logs to one or more of the customer offer engines 104, such as via an advanced fraud alert system (not shown in more detail). processor. The criteria for triggering an eligible transaction for a message, such as a short message service (SMS) message, sent to the customer communication device 114 along with a link to the micro-website of the online banking system 112 may be predefined and maintained in the customer offer engine 104.
再次參考圖1,在1003處,客戶要約引擎104的一個或多個處理器可以將具有客戶卡帳號的積分餘額查詢發送到全域獎勵管理系統資料庫108,其可以將具有客戶最新積分餘額的積分查詢響應返回給客戶要約引擎104的一個 或多個處理器。之後,在1004處,客戶要約引擎104的一個或多個處理器可以將資訊諸如關於組織、徽標、商家標識符、客戶的卡帳號和交易金額的資料與商家每積分兌換率成本的請求一起發送至積分轉換率系統資料庫110,該積分轉換率系統資料庫110可以在1005處將所請求的兌換率和交易所需的積分返回給客戶要約引擎104的一個或多個處理器。 Referring again to FIG. 1, at 1003, one or more processors of the customer offer engine 104 may send a credit balance query with a customer card account number to the global reward management system database 108, which may send credits with the customer's latest credit balance The query response is returned to the customer offer engine 104. Or multiple processors. Thereafter, at 1004, one or more processors of the customer offer engine 104 may send information, such as information about the organization, logo, merchant identifier, customer's card account number, and transaction amount, with the merchant's request for the cost per point exchange rate To the point conversion rate system database 110, the point conversion rate system database 110 may return the requested exchange rate and the points required for the transaction to one or more processors of the customer offer engine 104 at 1005.
進一步參考圖1,在1006處,客戶要約引擎104的一個或多個處理器可以觸發與線上銀行系統微型網站的鏈接一起發送到客戶通信裝置114的例如SMS訊息,該微型網站顯示一個提示,客戶可輸入用客戶積分來支付全部或部分交易金額的選項的選擇。在1007處,當客戶點擊例如所顯示的選項以用他或她的積分支付全部或部分交易額時,客戶通信裝置114的處理器可以經由鏈接將積分兌換接受訊息發送至線上銀行系統112的一個或多個處理器。 With further reference to FIG. 1, at 1006, one or more processors of the customer offer engine 104 may trigger, for example, an SMS message sent to the customer communication device 114 along with a link to the online banking system microsite, which displays a reminder that the customer A selection of options to enter customer points to pay all or part of the transaction amount can be entered. At 1007, when the customer clicks, for example, a displayed option to pay all or part of the transaction amount with his or her points, the processor of the customer communication device 114 may send a point exchange acceptance message to one of the online banking systems 112 via a link. Or multiple processors.
再次參照圖1,在1008處,在接收到積分兌換接受訊息時,線上銀行系統112可以調用客戶要約引擎104以獲得兌換的必要細節,並且在接收到兌換細節時,在1009處,線上銀行系統112可以將具有客戶的卡帳號和所需積分的兌換請求發送到全域獎勵管理系統資料庫108。在1010處,響應於接收到兌換請求,全域獎勵管理系統資料庫108可執行兌換並將兌換結果發送到線上銀行系統112,該線上銀行系統112又可經由線上銀行系統微型網站在客戶通信裝置114上顯示兌換結果,並在1011處將兌換結果發送給客戶要約引擎104。 Referring again to FIG. 1, at 1008, upon receiving the point exchange acceptance message, the online banking system 112 may call the customer's offer engine 104 to obtain the necessary details of the exchange, and upon receiving the exchange details, at 1009, the online banking system 112 may send a redemption request with the customer's card account number and required points to the global reward management system database 108. At 1010, in response to receiving the redemption request, the global reward management system database 108 can perform the redemption and send the redemption result to the online banking system 112, which in turn can be sent to the customer communication device 114 via the online banking system microsite. The redemption result is displayed on, and the redemption result is sent to the customer offer engine 104 at 1011.
圖2是示出本發明實施例的積分兌換態樣中的組件的部署和整合以及系統的組件之間的資訊流的另一個概況實例的示意圖。此類其他實例的系統可以包括例如銷售點終端102的處理器,其經由交易授權系統106的一個或多個處理器可通信地耦合到客戶要約引擎104的一個或多個處理器。進一步參考圖2,客戶要約引擎104的一個或多個處理器又可以可通信地耦合到獎勵積分和積分轉換率系統資料庫202以及線上銀行系統112的一個或多個處理器,其也可以 可通信地耦合到獎勵積分數和積分轉換率系統資料庫202以及客戶通信裝置(客戶裝置)114的處理器。 FIG. 2 is a schematic diagram illustrating another overview example of the deployment and integration of components and the information flow between the components of the system in the points exchange aspect of the embodiment of the present invention. Such other example systems may include, for example, a processor of the point of sale terminal 102 that is communicatively coupled to the one or more processors of the customer offer engine 104 via one or more processors of the transaction authorization system 106. With further reference to FIG. 2, one or more processors of the customer offer engine 104 may be communicatively coupled to the reward points and points conversion rate system database 202 and one or more processors of the online banking system 112, which may also be A processor communicatively coupled to the bonus point number and point conversion rate system database 202 and the client communication device (client device) 114.
再次參考圖2,在本發明的實施例的積分兌換態樣中,在2001處,客戶的交易資料可以例如由銷售點終端102的處理器與授權請求一起發送給交易授權系統106的一個或多個處理器,並且在2002處,交易授權系統106的一個或多個處理器可以例如經由進階欺詐預警系統(沒有更具體地示出)將授權日誌下載到客戶要約引擎104的一個或多個處理器。如上所述,用於觸發與線上銀行系統112的微型網站的鏈接一起發送至客戶通信裝置114的訊息(諸如短訊息服務(SMS)訊息的合格交易的標準可以在客戶要約引擎104中預定義並且維護。 Referring again to FIG. 2, in the point redemption aspect of the embodiment of the present invention, at 2001, the customer's transaction data may be sent to one or more of the transaction authorization system 106 by the processor of the point of sale terminal 102 together with the authorization request, for example. Processors, and at 2002, one or more processors of the transaction authorization system 106 may download the authorization log to one or more of the customer offer engines 104, such as via an advanced fraud alert system (not shown more specifically) processor. As described above, the criteria for triggering a qualifying transaction of a message (such as a short message service (SMS) message) sent to the customer communication device 114 along with a link to the micro-site of the online banking system 112 may be predefined in the customer offer engine 104 and maintain.
進一步參考圖2,在2003處,在本發明的實施例的積分兌換態樣中,客戶要約引擎104的一個或多個處理器可以將針對客戶的積分餘額和商家級別的商家每積分成本的查詢與資訊諸如關於組織、徽標、客戶的卡帳號、商戶標識符、交易金額以及積分指標的資料一起發送給獎勵積分和積分轉換率系統資料庫202,其可以在2004處將具有轉換率、所需要的積分以及客戶的積分餘額的積分查詢響應返回給客戶要約引擎104。在2005處,客戶要約引擎104的一個或多個處理器可以觸發與線上銀行系統112的微型網站的鏈接一起發送到客戶通信裝置114的例如SMS訊息,該微型網站顯示一個提示,客戶可輸入用他的或她的積分來支付全部或部分交易金額的選項的選擇。 With further reference to FIG. 2, at 2003, in the point redemption aspect of the embodiment of the present invention, one or more processors of the customer offer engine 104 may query the customer ’s point balance and the merchant-level merchant per-point cost Along with information such as information about the organization, logo, customer's card account number, merchant identifier, transaction amount, and points indicator, it is sent to the bonus points and points conversion rate system database 202, which can have the conversion rate, required at 2004 The points inquiry response of the points and the points balance of the customer are returned to the customer offer engine 104. At 2005, one or more processors of the customer offer engine 104 may trigger, for example, an SMS message sent to the customer communication device 114 along with a link to the micro-site of the online banking system 112. The micro-site displays a prompt that the customer can enter into Choice of his or her points to pay all or part of the transaction amount.
再參考圖2,在本發明實施例的積分兌換態樣,在2006處,當客戶點擊例如所顯示的選項以用他或她的積分支付全部或部分交易金額時,客戶通信裝置114的處理器可以經由鏈接向線上銀行系統112發送積分兌換接受訊息。在2007處,在收到積分兌換接受訊息時,線上銀行系統112可以調用客戶要約引擎104以獲得兌換的必要細節。 Referring again to FIG. 2, in the point exchange mode of the embodiment of the present invention, at 2006, when the customer clicks on the displayed option to pay all or part of the transaction amount with his or her points, the processor of the customer communication device 114 A point exchange acceptance message may be sent to the online banking system 112 via a link. At 2007, upon receiving the point exchange acceptance message, the online banking system 112 may call the customer offer engine 104 to obtain the necessary details of the exchange.
再次參考圖2,在接收到兌換細節後,在2008處,線上銀行系統112可以發送具有客戶的卡帳號和所需積分的兌換請求到獎勵積分和積分轉換率系統資料庫202。在2009處,響應於接收到兌換請求,獎勵積分和積分轉換率系統資料庫202可以執行兌換並將兌換結果發送到線上銀行系統112,該線上銀行系統112又可以經由微型網站在客戶通信裝置114上顯示兌換結果並將兌換結果發送給客戶要約引擎104。 Referring again to FIG. 2, after receiving the redemption details, at 2008, the online banking system 112 may send a redemption request with the customer's card account number and required points to the bonus points and point conversion rate system database 202. In 2009, in response to receiving the redemption request, the reward points and points conversion rate system database 202 may perform the redemption and send the redemption results to the online banking system 112, which in turn may communicate with the customer communication device 114 via the micro-site. The redemption result is displayed on the screen and the redemption result is sent to the customer offer engine 104.
應該理解的是,在本發明的實施例的積分兌換態樣,簡訊可以包括例如兌換等於交易總成本的積分的要約或者兌換等於交易的部分成本的積分的要約中之一或兩者。例如,簡訊可以包括在小於預定閾值量的交易中兌換等於總交易金額的積分的要約,或者在大於預定閾值量的交易中兌換等於部分交易金額的積分的要約。 It should be understood that, in the aspect of points redemption in the embodiment of the present invention, the newsletter may include, for example, one or both of an offer to exchange points equal to the total cost of the transaction or an offer to exchange points equal to a partial cost of the transaction. For example, the newsletter may include an offer to redeem points equal to the total transaction amount in transactions less than a predetermined threshold amount, or an offer to redeem points equal to a portion of the transaction amount in transactions greater than the predetermined threshold amount.
在本發明的實施例的積分兌換態樣中,可以預先確定此類臨界閾值量,例如,30美元或任何其他合適的閾值量。在預先確定此類閾值量時可以考慮的因素可以包括,例如,客戶是否可能傾向於在支付相對大的交易金額時限制他們的積分餘額的兌換。然而,應該理解的是,本發明的實施例可以完全排除此類閾值量,並且允許兌換等於總交易金額的積分,而不管交易金額如何。 In the point conversion aspect of the embodiment of the present invention, such a critical threshold amount may be determined in advance, for example, $ 30 or any other suitable threshold amount. Factors that may be considered when determining such a threshold amount in advance may include, for example, whether customers may be inclined to limit the conversion of their points balance when paying a relatively large transaction amount. However, it should be understood that embodiments of the present invention can completely exclude such threshold amounts and allow redemption of points equal to the total transaction amount, regardless of the transaction amount.
在本發明的實施例中,每個交易可以像往常一樣,經由發卡機構的授權系統,按照所有通常的授權邏輯和控制,針對總交易金額來完全授權,並且只有在交易被發卡機構的授權系統接收後,簡訊才得以觸發併發送給客戶。 在本發明實施例的積分兌換態樣的上述閾值量特徵中,當客戶在合作夥伴的網站進行購買交易時,可以基於例如合作夥伴和/或交易金額觸發不同的處理流程。 In the embodiment of the present invention, each transaction can be fully authorized for the total transaction amount through the authorization system of the card issuer, as usual, in accordance with all the usual authorization logic and control, and only in the transaction authorized system of the card issuer After receiving, the newsletter can be triggered and sent to the customer. In the above-mentioned threshold quantity feature of the point exchange aspect of the embodiment of the present invention, when a customer makes a purchase transaction on a partner's website, different processing flows may be triggered based on, for example, the partner and / or the transaction amount.
例如,在本發明實施例的積分兌換態樣的閾值量特徵中,大於預定閾值總和的交易金額可以觸發部分兌換流程。例如,假設客戶在交易金額大於預定閾值總和的情況下在商家合作夥伴的網站或銷售點終端上進行購買商品或 服務的交易。像往常一樣,在結帳時,客戶的交易資料可以例如由銷售點終端102或網站伺服器與授權請求一起發送到交易授權系統106,該交易授權系統106可以例如經由進階欺詐預警系統將授權日誌下載到客戶要約引擎104。 For example, in the threshold quantity feature of the point conversion aspect of the embodiment of the present invention, a transaction amount greater than a sum of a predetermined threshold may trigger a partial redemption process. For example, suppose a customer makes a purchase on a website or point-of-sale terminal of a merchant partner when the transaction amount is greater than the sum of a predetermined threshold or Service transactions. As usual, at checkout, the customer's transaction data can be sent to the transaction authorization system 106, for example, by the point-of-sale terminal 102 or a web server with an authorization request, which can be authorized, for example, via an advanced fraud alert system The log is downloaded to the customer offer engine 104.
基於客戶要約引擎104確認客戶積分餘額、積分轉換率和客戶交易所需的積分數,客戶要約引擎104可以觸發與線上銀行系統112的微型網站的鏈接一起發送給客戶通信裝置114的例如SMS訊息,該微型網站提示客戶選擇用他或她的可用積分支付上達預定閾值量的交易金額的任何部分的選項。當客戶例如在鏈接上點擊時,例如,客戶通信裝置114可以被路由到顯示畫面,客戶可以在該畫面上輸入將積分兌換成小於閾值量的特定支付量的請求。根據客戶的輸入,客戶的積分餘額可能會減少,並且客戶的卡帳戶中會顯示一筆聲明信用。 Based on the customer offer engine 104 confirming the customer point balance, the point conversion rate, and the number of points required for the customer transaction, the customer offer engine 104 may trigger, for example, an SMS message sent to the customer communication device 114 along with a link to the micro-site of the online banking system 112, The microsite prompts the customer to choose the option to pay any part of the transaction amount up to a predetermined threshold amount with his or her available points. When a customer clicks on a link, for example, the customer communication device 114 may be routed to a display screen on which the customer may enter a request to redeem points for a specific payment amount that is less than a threshold amount. Based on the customer's input, the customer's credit balance may decrease and a declared credit will appear in the customer's card account.
另一方面,小於預定閾值總和(例如三十美元)的交易金額可以觸發完全兌換流程。因此,客戶要約引擎104可以觸發與線上銀行系統112的微型網站的鏈接一起發送到客戶通信裝置114的SMS訊息,該微型網站提示客戶選擇用他或她的積分支付所有交易金額的選項。當客戶例如在鏈接上點擊時,例如,客戶通信裝置114可以被路由到顯示畫面,以通知客戶將從客戶的積分餘額中扣除的且與總交易金額相等的積分數。此後,客戶的積分餘額可能會減少,並且會在客戶的卡帳戶中顯示一筆聲明信用。 On the other hand, a transaction amount that is less than a predetermined threshold sum (eg, thirty dollars) can trigger a full redemption process. Accordingly, the customer offer engine 104 may trigger an SMS message sent to the customer communication device 114 along with a link to the micro-website of the online banking system 112, which prompts the customer to select the option to pay all transaction amounts with his or her points. When a customer clicks on a link, for example, the customer communication device 114 may be routed to a display screen to notify the customer of the number of points that will be deducted from the customer's point balance and equal to the total transaction amount. Thereafter, the customer's credit balance may decrease and a declared credit will be displayed in the customer's card account.
如上所述,本發明的實施例提供了針對傳統方法的缺陷的數位通道解決方案,其消除了客戶經歷作為一個單獨步驟以對客戶進行自身認證的複雜登入過程的任何要求,以便例如在本發明實施例的等額支付計劃態樣中將交易金額轉換為等額支付計劃。此外,在針對轉換交易金額進行了對帳單調整之後,在預定期限內,例如在幾天內,客戶可以在客戶的卡帳戶上看到一筆聲明信用。 As described above, embodiments of the present invention provide a digital channel solution to the shortcomings of traditional methods, which eliminates any requirement that a customer goes through a complex login process as a separate step to authenticate the customer itself, for example in the present invention In the equal payment plan aspect of the embodiment, the transaction amount is converted into an equal payment plan. In addition, after a statement adjustment has been made for the conversion transaction amount, the customer can see a statement of credit on the customer's card account for a predetermined period, such as within a few days.
本發明的實施例基於即時事件(諸如特定商家或商家類別中的交易)向客戶提供諸如短訊息服務(SMS)簡訊或電子郵件的推送訊息,並且藉由點擊在通信訊息中發送給客戶的鏈接,以便藉由將交易轉換為等額支付計劃態樣中的等額支付計劃來支付交易,從而允許無縫客戶體驗。這一過程藉由提供一旦客戶收到基於事件的即時客戶通信,立即執行此類交易而無需例如繼續登入銀行系統的即時能力而節省了客戶的時間。 Embodiments of the present invention provide customers with push messages such as short message service (SMS) newsletters or emails based on instant events, such as transactions in a particular merchant or merchant category, and by clicking on a link sent to the customer in a communication message To pay for transactions by converting them to an equal payment plan in the same payment plan format, allowing a seamless customer experience. This process saves customers time by providing real-time ability to execute such transactions immediately without the customer having to continue to log in to the banking system by providing instant customer-based communication once the customer has received the event.
在本發明的實施例中,發卡機構的要約引擎可以使用接收到的交易資料來基於預定義的搜索標準執行資料庫搜索,以確定例如簡訊形式的要約訊息是否將產生並藉由訊息伺服器發送給客戶的裝置。在積分兌換態樣中,當確定應該向客戶的裝置產生簡訊時,此類簡訊可以表達諸如「親愛的客戶,您想用您的積分支付這筆交易嗎?」的問題。 In an embodiment of the present invention, the offer engine of the card issuer may use the received transaction data to perform a database search based on predefined search criteria to determine whether an offer message, such as a text message, will be generated and sent by the message server Device for customers. In the point redemption scenario, when it is determined that a newsletter should be generated to the customer's device, such a newsletter can express questions such as "Dear customer, do you want to use your points to pay for this transaction?".
在本發明實施例的等額支付計劃態樣,客戶的交易(例如在商家的銷售點終端102或網站上)按照常規在商家和發卡機構之間進行。然而,在授權請求正被發卡機構的交易授權系統106處理和批准的同時,發卡機構的客戶要約引擎104可以與此類通常的授權過程並行地產生具有等額支付計劃要約的簡訊並將該簡訊發送給客戶通信裝置114。 In the aspect of the equal payment plan embodiment of the present invention, the customer's transaction (for example, on the merchant's point-of-sale terminal 102 or website) is performed between the merchant and the card issuer as usual. However, while the authorization request is being processed and approved by the card issuer's transaction authorization system 106, the card issuer's customer offer engine 104 can generate a newsletter with an equal payment plan offer in parallel with such a normal authorization process and send the newsletter Sent to the client communication device 114.
本發明的實施例可以涉及例如等額支付。在此類態樣中,與通常的授權過程並行地,客戶要約引擎104可以產生具有等額支付計劃要約的簡訊並將該簡訊發送給客戶通信裝置114,並且同時發卡機構的交易授權系統106正在處理和批准授權請求。因此,可以在簡訊中向客戶提供一個選項來在預定期數的分期中延遲交易金額的支付。 Embodiments of the invention may involve, for example, equal payments. In such an aspect, in parallel with the usual authorization process, the customer offer engine 104 can generate a newsletter with an equal payment plan offer and send the newsletter to the customer communication device 114, and at the same time the transaction authorization system 106 of the card issuer is working Process and approve authorization requests. Therefore, the customer may be offered an option in the newsletter to delay payment of the transaction amount in installments of a predetermined number of periods.
在本發明實施例的等額支付計劃態樣,客戶可以使用卡帳戶來執行此類交易,並且在結帳時,交易資料可以與請求授權的訊息一起發送給發卡機構的交易授權系統106,其可以返回授權許可訊息並且將授權日誌下載到客戶要 約引擎104。客戶要約引擎104可以使用接收到的交易資料來基於預定義的搜索標準執行資料庫搜索,以確定例如簡訊形式的要約訊息是否將被產生並且經由訊息伺服器發送到客戶通信裝置114。 In the equal payment plan embodiment of the present invention, a customer may use a card account to perform such transactions, and at the time of checkout, the transaction information may be sent to the transaction authorization system 106 of the card issuer along with a message requesting authorization, which Can return authorization message and download authorization log to customer About engine 104. The client offer engine 104 may use the received transaction data to perform a database search based on predefined search criteria to determine whether an offer message, such as a newsletter, will be generated and sent to the client communication device 114 via a message server.
在等額支付計劃態樣,當確定應該向客戶通信裝置114產生簡訊時,該簡訊可以包括諸如「親愛的客戶,您想用您的積分支付這筆交易嗎?」的問題,在簡訊中還可以包括線上銀行系統112的微型網站的鏈接,並且如果客戶對該要約感興趣,則客戶點擊該鏈接。 In the form of an equal payment plan, when it is determined that a newsletter should be generated to the customer communication device 114, the newsletter may include questions such as "Dear customer, do you want to pay your transaction with your points?" A link to the micro-website of the online banking system 112 may be included, and if the customer is interested in the offer, the customer clicks the link.
例如,假設購買金額為1,200美元。在本發明實施例的等額支付態樣,簡訊可以表達問題,例如「親愛的客戶,感謝您進行此次購買。您是否願意將1,200美元的購買價格轉換為每月100美元的12個月等額分期付款,為此您可以支付24美元的一次性費用。」例如,一次性費用可能反映了百分比費用,例如用於轉換交易金額並以多次分期支付該交易金額的一次性費用24美元是1,200美元的2%。 For example, suppose the purchase amount is $ 1,200. In the equal payment mode of the embodiment of the present invention, the newsletter can express questions, such as "Dear customer, thank you for making this purchase. Would you like to convert the purchase price of $ 1,200 to $ 100 per month for 12 months, etc. You can pay a one-time fee of $ 24 for this purpose. "For example, a one-time fee might reflect a percentage fee, such as a one-time fee of $ 24 to convert the transaction amount and pay the transaction amount in multiple installments. 2% of $ 1,200.
或者,簡訊可以提示客戶選擇將1,200美元購買價格轉換為定期分期付款,例如12次或更多次分期付款。基於客戶輸入的選擇,可以產生客戶的信用調整並將其發佈到客戶的卡帳戶以減少卡帳戶的結轉餘額。 Alternatively, the newsletter could prompt the customer to choose to convert the $ 1,200 purchase price to a regular installment, such as 12 or more installments. Based on the selection entered by the customer, a customer's credit adjustment can be generated and posted to the customer's card account to reduce the carry-over balance of the card account.
圖3是示出本發明實施例的等額支付計劃態樣的組件的部署和整合以及系統的組件之間的資訊流的概況實例的示意圖。參考圖3,該系統可以包括例如銷售點終端102的處理器,其經由交易授權系統106的一個或多個處理器可通信地耦合到客戶要約引擎104的一個或多個處理器。進一步參考圖3,客戶要約引擎104的一個或多個處理器又可以可通信地耦合到等額支付計劃加上金融機構卡和銀行系統302的一個或多個處理器以及線上銀行系統112的一個或多個處理器,其還可以可通信地耦合到等額支付計劃加上金融機構卡和銀行系統302以及客戶通信裝置114的處理器。 FIG. 3 is a schematic diagram illustrating an example of the deployment and integration of components of the equal payment plan aspect and the information flow between the components of the system according to the embodiment of the present invention. Referring to FIG. 3, the system may include, for example, a processor of a point of sale terminal 102 that is communicatively coupled to one or more processors of the customer offer engine 104 via one or more processors of the transaction authorization system 106. With further reference to FIG. 3, one or more processors of the customer offer engine 104 may be communicatively coupled to the equal payment plan plus one or more processors of the financial institution card and the banking system 302 and one of the online banking system 112 Or multiple processors, which may also be communicatively coupled to the processor of the equal payment plan plus the financial institution card and banking system 302 and the customer communication device 114.
再次參考圖3,在本發明的實施例中,在3001處,客戶的交易資料可以與授權請求一起例如由銷售點終端102的處理器發送到交易授權系統106的一個或多個處理器。在3002處,交易授權系統106的一個或多個處理器可以例如經由進階欺詐預警系統(未更具體示出)將授權日誌下載到客戶要約引擎104的一個或多個處理器。在等額支付計劃態樣,用於觸發與線上銀行系統112的微型網站的鏈接一起發送至客戶通信裝置114的訊息諸如短訊息服務(SMS)訊息的合格交易的標準可以在客戶要約引擎104中預定義並且維護。 Referring again to FIG. 3, in an embodiment of the present invention, at 3001, a customer's transaction profile may be sent with the authorization request, for example, by the processor of the point of sale terminal 102 to one or more processors of the transaction authorization system 106. At 3002, one or more processors of the transaction authorization system 106 may download the authorization log to one or more processors of the customer offer engine 104, such as via an advanced fraud alert system (not shown in more detail). In the equal payment plan aspect, the criteria for triggering an eligible transaction such as a short message service (SMS) message sent to the customer communication device 114 along with a link to the micro-site of the online banking system 112 may be in the customer offer engine 104 Predefined and maintained.
進一步參考圖3,在3003處,客戶要約引擎104的一個或多個處理器可以向等額支付計劃加上金融機構卡和銀行系統302發送針對客戶的卡狀態和帳戶資訊的卡帳戶查詢以及針對可用的等額支付計劃項以及相應定價的促銷查詢。在3004處,等額支付計劃加上金融機構卡和銀行系統302可以向客戶要約引擎104返回具有客戶的卡狀態和帳戶資訊的卡帳戶查詢響應以及具有可用的等額支付計劃項和相應定價的促銷查詢響應。 With further reference to FIG. 3, at 3003, one or more processors of the customer offer engine 104 may send a card account query for the customer's card status and account information to the equal payment plan plus financial institution card and banking system 302 and Available equal payment plan items and promotional queries for corresponding pricing. At 3004, the equal payment plan plus the financial institution card and banking system 302 can return to the customer offer engine 104 a card account query response with the customer's card status and account information, as well as available equal payment plan items and corresponding pricing. Promotion query response.
再次參考圖3,在3005處,客戶要約引擎104的一個或多個處理器可以觸發與線上銀行系統112的微型網站的鏈接一起發送到客戶通信裝置114的例如SMS訊息,該微型網站顯示要約細節並且提示客戶輸入將交易金額轉換為等額分期支付計劃的選擇。在3006處,當客戶點擊例如所顯示的選項以將交易金額轉換為等額付款計劃時,客戶通信裝置114的處理器可以經由鏈接向線上銀行系統112發送等額支付計劃接受訊息。 Referring again to FIG. 3, at 3005, one or more processors of the customer offer engine 104 may trigger, for example, an SMS message sent to the customer communication device 114 along with a link to the micro-site of the online banking system 112, which displays the offer details And prompt the customer to enter the option to convert the transaction amount into an equal installment payment plan. At 3006, when the customer clicks, for example, a displayed option to convert the transaction amount into an equal payment plan, the processor of the customer communication device 114 may send an equal payment plan acceptance message to the online banking system 112 via a link.
進一步參考圖3,在3007處,在接收到等額支付計劃接受訊息後,線上銀行系統112可以調用客戶要約引擎104以獲得等額支付計劃的必要細節,並且在接收到等額支付計劃細節後,在3008處,線上銀行系統112可向等額支付計劃加上金融機構卡和銀行系統302發送等額支付計劃請求。在3009處,響應於接收到請求,等額支付計劃加上金融機構卡和銀行系統302可以完 成等額支付計劃請求並且向線上銀行系統112產生訂單確認訊息,其又可以經由微型網站在客戶通信裝置114上顯示確認訊息,並將確認訊息發送給客戶要約引擎104。 Further referring to FIG. 3, at 3007, after receiving the equal payment plan acceptance message, the online banking system 112 may call the customer offer engine 104 to obtain the necessary details of the equal payment plan, and after receiving the equal payment plan details At 3008, the online banking system 112 may send an equal payment plan request to the equal payment plan plus a financial institution card and the banking system 302. At 3009, in response to receiving the request, the equal payment plan plus the financial institution card and the banking system 302 may complete Make an equal payment plan request and generate an order confirmation message to the online banking system 112, which in turn can display the confirmation message on the customer communication device 114 via the micro-site and send the confirmation message to the customer offer engine 104.
在收到客戶的請求之後,本發明的實施例的等額支付計劃態樣可能涉及單獨的批次處理過程,於其中客戶的等額支付計劃可以在商家結算客戶的交易之後予以登記。例如,交易結算可以予以發佈並與訂單資訊匹配,然後調用貸款創建、訂單履行和貸款登記服務功能。之後,可以針對轉換的金額來產生信用調整,並且信用調整可以減少客戶帳戶的結轉餘額。另外,可以調用貸款登記或拒絕SMS或電子郵件提醒功能來向客戶發送成功或失敗的提醒,並且可以觸發訂單狀態更新。此外,本發明的實施例的等額支付計劃態樣可以包括當客戶對帳單的客戶付款到期日期接近時發送給客戶的關鍵字內文式提醒能力。此類提醒能力可以向客戶提供在客戶的付款到期日前幾天發送給客戶裝置的提醒,諸如SMS或電子郵件訊息,以提醒客戶關於客戶的付款並且將等額支付計劃提供給客戶。 After receiving the customer's request, the equal payment plan aspect of the embodiment of the present invention may involve a separate batch processing process, in which the customer's equal payment plan can be registered after the merchant settles the customer's transaction. For example, transaction settlements can be published and matched with order information, and then call loan creation, order fulfillment, and loan registration service functions. Later, a credit adjustment can be generated for the converted amount, and the credit adjustment can reduce the carry-over balance of the customer account. In addition, you can call the loan registration or reject SMS or email reminder function to send customers success or failure reminders, and can trigger order status updates. In addition, the equal payment plan aspect of the embodiment of the present invention may include a keyword textual reminder capability that is sent to the customer when the customer payment due date of the customer statement is approaching. Such reminder capabilities can provide customers with reminders, such as SMS or email messages, that are sent to the customer's device a few days before the customer's payment due date to remind the customer about the customer's payment and provide the equal payment plan to the customer.
代替向客戶的裝置產生具有將交易額轉換為等額支付計劃的要約的訊息,本發明的實施例的等額支付計劃態樣可以涉及一種替代特徵,其可以允許客戶將客戶的對帳單餘額轉化為每月分期付款。在此類替代方案中,當確定應該向客戶通信裝置114產生簡訊時,該簡訊可以包括諸如「親愛的客戶,您是否希望將全部或部分當前對帳單餘額轉換成等額分期付款?」之類的問題。 在簡訊中還可以包括到線上銀行系統112的微型網站的鏈接,並且該簡訊可以包括提示,如果客戶對該要約感興趣,則客戶點擊該鏈接。如上所述,本發明的實施例的等額支付計劃態樣可以包括當客戶對帳單的客戶付款到期日期接近時發送給客戶的關鍵字內文式提醒能力。此類提醒能力可以向客戶提供在客戶 的付款到期日前幾天發送給客戶裝置的提醒,諸如SMS或電子郵件訊息,以提醒客戶關於客戶的付款並且將等額支付計劃提供給客戶。 Instead of generating a message to the customer's device with an offer to convert the transaction amount into an equal payment plan, the equal payment plan aspect of an embodiment of the present invention may involve an alternative feature that may allow the customer to balance the customer's statement balance Converted into monthly installments. In such alternatives, when it is determined that a newsletter should be generated to the customer communication device 114, the newsletter may include, for example, "Dear customer, do you wish to convert all or part of your current statement balance into equal instalments?" Class issues. The newsletter may also include a link to the micro-website of the online banking system 112, and the newsletter may include a reminder that if the customer is interested in the offer, the customer clicks the link. As described above, the equal payment plan aspect of the embodiment of the present invention may include the keyword textual reminder capability sent to the customer when the customer payment due date of the customer statement is approaching. Such alerting capabilities can provide customers with A reminder, such as an SMS or email message, is sent to the customer's device a few days before the payment due date to remind the customer about the customer's payment and provide the equal payment plan to the customer.
例如,假設客戶的當前對帳單餘額為4,530.30美元。在本發明的實施例的對帳單等額支付特徵中,簡訊可以表達問題,例如「親愛的客戶,您當前的對帳單餘額是5,530.30美元,並且可以轉換成分期付款的最大數額是4303.70美元。您推薦的還款計劃是48個月每月89.66美元。」根據客戶輸入的要約的選擇,可以向客戶的裝置產生確認並提供客戶的對帳單等額分期計劃的詳細資訊的訊息,並且可以產生相應的調整並將其發佈到客戶的卡帳戶。如上所述,本發明的實施例的等額支付計劃態樣可以包括當客戶對帳單的客戶付款到期日期接近時發送給客戶的關鍵字內文式提醒能力。此類提醒能力可以向客戶提供在客戶的付款到期日前幾天發送給客戶裝置的提醒,諸如SMS或電子郵件訊息,以提醒客戶關於客戶的付款並且將等額支付計劃提供給客戶。 For example, suppose a customer's current statement balance is $ 4,530.30. In the equal payment feature of the statement of the embodiment of the present invention, the newsletter can express a question, such as "Dear customer, your current statement balance is $ 5,530.30, and the maximum amount that can be converted into a partial payment is $ 4303.70 . Your recommended repayment plan is $ 89.66 per month for 48 months. "Based on the selection of the offer entered by the customer, a message can be generated to the customer's device to confirm and provide details of the customer's billing equal installment plan, and Corresponding adjustments can be generated and posted to the customer's card account. As described above, the equal payment plan aspect of the embodiment of the present invention may include the keyword textual reminder capability sent to the customer when the customer payment due date of the customer statement is approaching. Such reminder capabilities can provide customers with reminders, such as SMS or email messages, that are sent to the customer's device a few days before the customer's payment due date to remind the customer about the customer's payment and provide the equal payment plan to the customer.
應當理解,本發明的實施例的等額支付計劃態樣是與裝置無關的,使得客戶通信裝置114可以是例如行動電話、膝上型電腦、平板電腦、筆記型電腦或任何其他適合的計算裝置。如上所述,在實施例的等額支付計劃態樣,在授權請求訊息和授權批准訊息階段觸發簡訊或電子郵件訊息。還應注意,本發明的實施例的等額支付計劃態樣可以包括當客戶對帳單的客戶付款到期日期接近時發送給客戶的關鍵字內文式提醒能力。此類提醒能力可以向客戶提供在客戶的付款到期日前幾天發送給客戶裝置的提醒,諸如SMS或電子郵件訊息,以提醒客戶關於客戶的付款並且將等額支付計劃提供給客戶。 It should be understood that the equal payment plan aspect of the embodiment of the present invention is device-independent, so that the customer communication device 114 may be, for example, a mobile phone, laptop, tablet, laptop, or any other suitable computing device . As described above, in the equal payment plan embodiment of the embodiment, a short message or an email message is triggered in the authorization request message and authorization approval message stages. It should also be noted that the equal payment plan aspect of the embodiment of the present invention may include the keyword textual reminder capability sent to the customer when the customer payment due date of the customer statement is approaching. Such reminder capabilities can provide customers with reminders, such as SMS or email messages, that are sent to the customer's device a few days before the customer's payment due date to remind the customer about the customer's payment and provide the equal payment plan to the customer.
圖4是示出了在本發明的實施例的系統中沒有在系統中單獨登入或認證的電子支付過程的概況實例的流程圖。參照圖4,在4001處,響應於接收到對客戶卡帳戶交易的授權請求,客戶要約引擎自動地產生對至少一個客戶要 約資格資料庫的客戶要約查詢。在4002處,基於授權請求批准和對客戶要約查詢的響應,客戶要約引擎向客戶裝置產生具有線上銀行系統的微型網站的鏈接的訊息,該微型網站顯示一個提示,可選擇接受藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項。 FIG. 4 is a flowchart showing an outline example of an electronic payment process in the system according to the embodiment of the present invention without a separate login or authentication in the system. Referring to FIG. 4, at 4001, in response to receiving an authorization request for a customer card account transaction, the customer offer engine automatically generates a request for at least one customer Inquiries about customers in the qualification database. At 4002, based on the authorization request approval and response to the customer's offer inquiry, the customer offer engine generates a message to the customer device with a link to a micro-site with an online banking system. The micro-site displays a prompt to choose to accept by Card account has the option to charge at least a portion of the transaction amount in addition to fees.
進一步參考圖4,在4003處,響應於經由線上銀行系統的微型網站的鏈接從客戶裝置接收藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的選項的接受訊息,線上銀行系統的處理器從客戶要約引擎檢索藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節。 With further reference to FIG. 4, at 4003, in response to receiving an acceptance message from a client device via a link to a micro-site of an online banking system, an option to pay at least a portion of a transaction amount in addition to charging a customer card account, an online bank The system's processor retrieves details from the customer's offer engine to pay for at least a portion of the transaction amount by means other than charging the customer's card account.
再次參考圖4,在4004處,線上銀行系統處理器向客戶要約資格資料庫處理器產生非卡帳戶費用支付請求,其中具有藉由除了對客戶卡帳戶收取費用以外的方式支付交易金額的至少一部分的細節,並且響應於從客戶要約資格資料庫處理器接收到非卡帳戶費用支付結果,線上銀行系統處理器經由線上銀行系統的微型網站在客戶裝置上顯示非卡帳戶費用支付結果。 Referring again to FIG. 4, at 4004, the online banking system processor generates a non-card account fee payment request to the customer's offer qualification database processor, which has at least a portion of the transaction amount paid in addition to the fee charged to the customer card account And in response to receiving the non-card account fee payment result from the customer offer eligibility database processor, the online banking system processor displays the non-card account fee payment result on the client device via the micro-site of the online banking system.
應該理解,本發明的實施例可以被實現為電腦程式產品的過程,其每個過程可以在一個或多個處理器上操作,該或該等處理器單獨在單個物理平台(例如個人電腦)上或跨多個諸如系統或網絡之類的平台,包括諸如網際網路、內部網路、WAN、LAN、胞狀網路或任何其他合適網路的網路。本發明的實施例可以採用客戶端裝置,每個客戶端裝置可以包括電腦可讀媒體,包括但不限於耦合到處理器的隨機存取記憶體(RAM)。處理器可以執行存儲在記憶體中的電腦可執行程式指令。此類處理器可以包括但不限於微處理器、專用積體電路(ASIC)和/或狀態機。此類處理器可以包括或者可以與諸如電腦可讀媒體的媒體通信,該媒體存儲在由處理器執行時使處理器執行本文描述的一個或多個步驟的指令。 It should be understood that the embodiments of the present invention may be implemented as processes of a computer program product, each of which may operate on one or more processors that are separately on a single physical platform (such as a personal computer) Or across multiple platforms, such as systems or networks, including networks such as the Internet, intranet, WAN, LAN, cellular network, or any other suitable network. Embodiments of the present invention may employ client devices, and each client device may include a computer-readable medium, including but not limited to a random access memory (RAM) coupled to a processor. The processor can execute computer-executable program instructions stored in memory. Such processors may include, but are not limited to, a microprocessor, an application specific integrated circuit (ASIC), and / or a state machine. Such processors may include or may be in communication with media, such as computer-readable media, which, when executed by a processor, cause the processor to perform one or more steps described herein.
還應理解的是,此類電腦可讀媒體可以包括但不限於能夠向處理器提供電腦可讀指令的電子、光學、磁性、RFID或其他存儲或傳輸裝置。合適的媒體的其他實例包括但不限於CD-ROM、DVD、磁碟、記憶體晶片、ROM、RAM、ASIC、配置的處理器、光學媒體、磁性媒體或電腦處理器可以讀取指令的任何其他合適的媒體。本發明的實施例可以採用其他形式的此類電腦可讀媒體來向電腦傳輸或傳遞指令,包括路由器、專用或公用網路,或者有線或無線的其他傳輸裝置或通道。此類指令可以包括來自任何合適的電腦程式規劃語言的代碼,包括但不限於C、C ++、C #、Visual Basic、Java、Python、Perl和JavaScript。 It should also be understood that such computer-readable media may include, but is not limited to, electronic, optical, magnetic, RFID or other storage or transmission devices capable of providing computer-readable instructions to a processor. Other examples of suitable media include, but are not limited to, CD-ROMs, DVDs, disks, memory chips, ROM, RAM, ASICs, configured processors, optical media, magnetic media, or any other computer-readable instructions The right media. Embodiments of the present invention may use other forms of such computer-readable media to transmit or transfer instructions to a computer, including routers, private or public networks, or other transmission devices or channels, wired or wireless. Such instructions may include code from any suitable computer programming language, including but not limited to C, C ++, C #, Visual Basic, Java, Python, Perl, and JavaScript.
應當進一步理解的是,本發明的實施例可以使用的客戶端裝置還可以包括多個外部或內部裝置,諸如滑鼠、CD-ROM、DVD、鍵盤、顯示器或其他輸入或輸出裝置。通常,此類客戶端裝置可以是連接到網路並且與一個或多個應用程式交互並且可以在任何合適的操作系統上操作的任何合適類型的基於處理器的平台。伺服器裝置也可以耦合到網路,並且類似於客戶端裝置,此類伺服器裝置可以包括耦合到電腦可讀媒體(諸如隨機存取記憶體(RAM))的處理器。可以是單個電腦系統的此類伺服器裝置也可以實現為電腦處理器的網路。此類伺服器裝置的實例是伺服器、大型電腦、聯網電腦、基於處理器的裝置以及類似類型的系統和裝置。 It should be further understood that the client devices that can be used in embodiments of the present invention may also include multiple external or internal devices, such as a mouse, a CD-ROM, a DVD, a keyboard, a display, or other input or output devices. Generally, such a client device may be any suitable type of processor-based platform that is connected to the network and interacts with one or more applications and can operate on any suitable operating system. Server devices may also be coupled to a network, and similar to client devices, such server devices may include a processor coupled to a computer-readable medium, such as a random access memory (RAM). Such a server device, which can be a single computer system, can also be implemented as a network of computer processors. Examples of such server devices are servers, mainframe computers, networked computers, processor-based devices, and similar types of systems and devices.
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| SG10201801787S SG10201801787SA (en) | 2018-03-05 | 2018-03-05 | Electronic payment systems and methods |
| SG10201801787S | 2018-03-05 |
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| TWI666599B true TWI666599B (en) | 2019-07-21 |
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| PH (1) | PH12018000120A1 (en) |
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- 2018-04-25 AU AU2018202858A patent/AU2018202858A1/en not_active Abandoned
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| US20070260509A1 (en) * | 2005-12-22 | 2007-11-08 | American Express Travel Related Services Company, Inc., A New York Corporation | System and method for express redemption of accrued rewards |
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| SG10201801787SA (en) | 2019-10-30 |
| AU2018202858A1 (en) | 2019-09-19 |
| TW201939385A (en) | 2019-10-01 |
| PH12018000120A1 (en) | 2019-09-09 |
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