TWI649668B - Method of authentication and dialogue robot based on instant messaging program - Google Patents

Abstract

A method for authenticating an identity authentication software includes: Step A: obtaining, by a communication interface, a first message transmitted by an account of the instant messaging software through an instant messaging software, and the first message includes a customer a first identity data; step B: analyzing the first message by a processor to obtain the first identity data; and step C: querying, by a controller, a client database storing a plurality of client data to determine the first Whether the identity data uniquely corresponds to any one of the plurality of customer profiles; if the first identity data uniquely corresponds to a specific customer profile, the account of the instant messaging software is recorded in the customer database, Combine this specific customer profile.

Description

Identity verification method and dialogue robot constructed in instant messaging software

The technical field relates to an identity verification method, an e-commerce method and a dialogue robot, in particular to an identity verification method, an e-commerce method and a dialogue robot constructed in an instant messaging software.

Due to the maturity of network technology and the rapid development of e-commerce, people can conduct transactions, transfer, payment, trust, investment, insurance and other businesses through the Internet. However, if people want to conduct business for an organization, they must go to the agency's dedicated website or use the agency's dedicated application (APP) for processing, which is very inconvenient. In addition, the operation interface of these dedicated websites or applications is always quite complicated and difficult to get used to. Therefore, there is an urgent need to develop a technology that provides people with business in a familiar operating interface.

At present, instant messaging software, such as LINE, Facebook Messenger, Skype, WhatsApp, Instagram, etc. are quite developed, and people have a long time and high frequency of access to instant messaging software. People are more familiar with the operation of instant messaging software than complex dedicated websites or dedicated applications. Therefore, if people can use instant messaging software to conduct business, it will be very convenient. However, business involves debt relationships and often requires identity certification.

In view of the above, the present invention provides a method for authenticating an identity instant messaging software, comprising: Step A: obtaining, by a communication interface, a first message transmitted by an account of the instant messaging software through an instant messaging software, and The first message includes a first identity data of a client; step B: analyzing the first message by a processor to obtain the first identity data; and step C: querying, by a controller, one of storing a plurality of client profiles a customer database to determine whether the first identity data uniquely corresponds to any one of the plurality of customer profiles; if the first identity profile uniquely corresponds to a specific customer profile, the account of the instant messaging software Recorded in the customer database to combine that particular customer profile.

In this way, the customer can directly use the instant messaging software for identity authentication, and then bind the account, that is, the account of the instant messaging software is recognized by the organization and recorded in the organization's database.

Furthermore, the present invention provides an e-commerce method for constructing an instant messaging software, comprising: Step A: obtaining, by a communication interface, a first transaction message transmitted by an account of the instant messaging software through an instant messaging software; Step B : analyzing the first transaction message by a natural language processor; step C: querying, by a controller, a database storing a plurality of transaction strategies to determine whether the first transaction message uniquely corresponds to the plurality of transaction strategies Any one; step D: instructing the natural language processor to write a second transaction message by the controller; and Step E: The communication interface transmits the second transaction message to the account of the instant messaging software through the instant messaging software.

In this way, customers can use the instant messaging software to conduct transactions, and conduct business by chat and dialogue, which is quite user-friendly and convenient.

In addition, the present invention provides a dialog robot constructed in an instant messaging software, comprising: a communication interface coupled to an instant messaging software, and obtaining an input statement transmitted by an account of the instant messaging software through the instant messaging software; a natural language processor for analyzing the input sentence to obtain an identity data; a customer database storing a plurality of customer data; and a controller querying the customer database to determine whether the identity data is unique Corresponding to any one of the plurality of customer profiles; if the identity profile uniquely corresponds to a particular customer profile, the account is recorded in the customer's database to incorporate the particular customer profile.

As such, the dialog robot of the present invention can be embodied as any computer-related entity to perform the identity verification method or the e-commerce method of the present invention.

1‧‧‧ server

10‧‧‧Dialog robot

100‧‧‧Talking robot's instant messaging software account

11‧‧‧Communication interface

12‧‧‧Language database

13‧‧‧Natural Language Processor

14‧‧‧Customer Database

140-k‧‧‧Customer Information

15‧‧‧ Controller

20‧‧‧ instant messaging software

21‧‧‧Host of the instant messenger service provider

3‧‧‧Client

30‧‧‧Customer

300‧‧‧Customer's instant messaging software account

E‧‧‧Telecom Corporation

M1i, M3j‧‧‧ messages

M1i0, M3j0‧‧‧ statement

N‧‧‧Network

Figure 1 shows the system architecture of the dialog robot of the present invention.

Figure 2 shows the form of the customer database.

Figure 3 shows the first interactive flow between the dialog robot of the present invention and the customer.

Figure 4 shows the message content of the first interactive process.

Figure 5 shows a second interactive flow between the dialog robot and the client of the present invention.

Figure 6 shows the message content of the second interactive process.

FIG. 7 shows the flow of the electronic commerce method of the present invention constructed in the instant messaging software.

Figure 1 shows the system architecture of the dialog robot 10 of the present invention. The dialogue robot 10 includes a communication interface 11, a language database 12, a natural language processor 13, a customer database 14, and a controller 15. In the present invention, the dialog robot 10 is implemented as an application on a server. Of course, the dialogue robot 10 and its components can also be implemented as any computer related entity, including: hardware, software or a combination thereof, more specifically, by a processor, a memory, a hard disk or a plurality of (electromagnetic or optical) storage devices. A combination of hardware, such as a combination of objects, executables, threads, programs, or other computer-implemented processes.

The communication interface 11 is at least one instant messaging software 20 that is coupled to the outside of the dialog robot 10. Instant messaging software 20 provides instant messaging, such as Skype, WhatsApp, Instagram, LINE, Facebook Messenger, and more. The communication interface and the link of the instant messaging software 20 can be implemented through an Application Programming Interface (API). In the present specification, the message transmitted by the dialogue robot 10 is represented as M1i, and the message transmitted by the client 30 is represented as M3j, where i and j are positive integers.

If the client 30 has the account 300 of the instant messaging software 20, the message M3j can be transmitted to the account 100 of the dialogue robot 10 via the instant messaging software 20 via the account 300. Here, the account 300 is the host 21 of the service provider stored in the instant messaging software 20, and the client 30 can access the host 21 through the account 300. Similarly, the dialog robot 10 can access the host 21 through the account 100. The communication interface 11 can be designed according to the application interface of the instant messaging software 20, and obtains the message transmitted by the client through the web hook (webhook). M3j. For the dialogue robot 10, the message M3j is an input. The message M3j may include a natural language statement as the input sentence M3j0. Similarly, the message M1i transmitted by the dialogue robot 10 may include a natural language statement as the output statement M1i0.

The language database 12 stores various language resources, including: language materials, lexical knowledge, or ontology.

The natural language processor 13 may retrieve a plurality of words (and their meanings) from the language database 12 to analyze the input statement M3j0 or to write the output statement M1i0. Specifically, it has functions such as Syntactic Parsing, Chunking, Word Sense Disambiguation, Co-reference Resolution, and Named Entity Recognition. . Natural language processors can be found in known packages such as the Language Understanding Intelligent Service (LUIS). Preferably, the natural language processor 13 can enhance the above functions or expand the language database 12 through machine learning.

In the process of binding the account, the input statement M3j0 transmitted by the client 30 will include the first identity data. At this time, the natural language processor 13 analyzes the input sentence M3j0 to obtain the first identity data.

Figure 2 shows the form of the customer database 14. The customer database 14 stores a plurality of customer profiles 140-k, k being a positive integer. The so-called "multiple customer data" includes multiple identity data of multiple customers, such as: name, identity card size, date of birth, address, telephone number, car number, card number, etc. The owner of the dialogue robot 10 (e.g., an institution) may obtain customer data of the customer 30 when the customer 30 is in the business for business, or when the customer 30 conducts business through a dedicated website or application. After the account is bound, the customer database 14 can be configured to allow the customer 30 to add, subtract, or change the customer data of the customer 30 via the instant messaging software 20.

The controller 15 receives the results of the analysis by the natural language processor 13. In the process of binding the account, when the controller 15 receives the first identity data analyzed by the natural language processor 13, it queries the client database 14 to determine whether the first identity data uniquely corresponds to the client database. 14 of any of the plurality of customer profiles 140-k stored. If the first identity data uniquely corresponds to the specific customer profile 140-1, the account 300 of the instant messaging software 20 of the client 30 is recorded in the customer database 14 to incorporate the particular customer profile 140-1.

For example, when the first identity data received by the controller 15 is "Wang Xiaoming", it will query whether there is any one of the plurality of customer data 140-k in the customer database 14 including the string "Wang Xiaoming"; Yes, it is further determined whether "Wang Xiaoming" exists exclusively in the customer database 14; if so, the account 300 of the instant messaging software 20 is recorded in the relevant field of "Wang Xiaoming" in the customer database 14.

However, if there are more than two pieces of customer data 140-1, 140-3 in the customer database 14 as "Wang Xiaoming", it is necessary to request the customer 30 to provide other second identity information through the instant messaging software 20 in order to confirm the identity. And complete the account binding. At this time, the controller 15 may instruct the natural language processor 13 to write the output statement M110, and instruct the communication interface 11 to transmit the output statement M110 to the account 300 through the instant messaging software 20.

In some examples, at the discretion of the controller 15, if the first identity data uniquely corresponds to the particular customer profile 141, the dialog robot 10 can connect to the telecommunications company E via the communication interface 11 to transmit the verification code to The customer 30's mobile phone, and through the instant messaging software 20, requests the customer 30 to pass back the verification code through the instant messaging software 20 to further verify the true identity of the customer 30. The account 300 of the instant messaging software 20 of the client 30 is recorded in the customer database 14 after the verification code is transmitted back.

As shown in FIG. 2, the LINE account "wangline" of the customer "Wang Xiaoming" (identity certificate number: A123456789) is recorded in the customer profile 141 of the customer database 14.

In some examples, the dialogue robot 10 can exchange multiple messages with the customer 30 to further verify the true identity of the customer 30. Specifically, the controller 15 may sequentially or randomly select at least one of a plurality of identity materials stored in the client database 14, such as a name, an identity card number, a date of birth, an address, a phone number, a car number, a card number, and the like. The identity information instructs the natural language processor 13 to write a verification question based on the identity data, and instructs the communication interface 11 to transmit the verification question to the account 300 via the instant messaging software 20 to request the client 30 to answer the question.

In some cases, you can bind multiple instant messaging software accounts in a similar way. As shown in FIG. 2, the customer "Wang Xiaoming" (identity certificate number: A123456789) is recorded in the customer profile 141 of the customer database 14 in addition to the LINE account "wangline" and the Facebook account "wangfb".

It can be seen that the purpose of the present invention is to enable the dialog robot 10 to bind the account 300 of the instant messaging software 20 of the client 30 to the customer profile 141 of the client 30 stored in the customer database 14, that is, to make the account of the instant messaging software 20 300 is linked to customer profile 141. In this way, the customer can directly use the instant messaging software for identity authentication, and then bind the account, that is, the account of the instant messaging software is recognized by the organization and recorded in the organization's database.

Figure 3 shows the first interaction flow between the dialog robot 10 of the present invention and the client 30. Figure 4 shows the message content of the first interactive process.

As shown in FIG. 3, at the server 1, the dialog robot 10 registers the instant messaging software 20, obtains the account 100, and logs in to the instant messaging software 20 with the account 100. At the client 3, the client 30 registers the instant messaging software 20, obtains the account 300, and logs in to the instant messaging software 20 with the account 300. The instant messaging software 20 can find the account 100 of the dialogue robot 10 and exchange messages with it. The message is not limited to text. Also includes sound or video. The message exchange can be accessed through the data format of JSON (JavaScript Object Notation).

In some examples, the customer 30 may add the account 100 of the dialog robot to the friend in the account 300, or the dialog robot 10 may add the account 300 of the customer 30 to the friend in the account 100. The first communication message can be sent by the client 30 or the dialogue robot 10.

As shown in FIG. 3, in order to bind the account 300, the client 30 enables the account 300 to be archived in the client database 14 of the dialogue robot 10, so that the account 300 can be processed through the instant messaging software 20 in the future. The instant messaging software 20 transmits a message 40 requesting the dialogue robot 10 to perform identity verification on itself. The client 30 transmits the message M31 to the conversation robot 10 via the instant messaging software 20 with the account number 300.

As shown in Figure 4, message M31 includes a natural language statement: "I want to bind an account."

Referring back to FIG. 3, the dialog robot 10 obtains the message 31 from the instant messaging software 20 via the communication interface 11, and the natural language processor 13 analyzes the meaning of the message M31, and the controller 15 determines the demand of the client 30 based on the analysis result. Next, the dialogue robot 10 will request the client 30 to provide the identity information. To this end, the controller 15 instructs the natural language processor 13 to compose the message M11 and instructs the communication interface 11 to transmit the message M11 to the account 300 via the instant messaging software 20.

As shown in FIG. 4, the message M11 is: "Please enter your ID card number". For the message M11, the client 30 responds with the message M32: "A123456789", where the message M32 includes the identity card number of the client 30 as the first identity. data.

Returning to Fig. 3, in the same manner, the dialogue robot 10 acquires and analyzes the message M32 to obtain the first identity data, that is, "A123456789". In some instances, customer 30 may respond to message M32: "My ID number is A123456789." At this time, the message M32 includes characters such as "my identity card number is" in addition to the first identity data "A123456789". In this regard, dialogue robot 10 Multiple inquiries can be made to ensure that the analysis is correct. Therefore, the controller 15 queries the plurality of customer data 140-k in the customer database 14 (preferably, the controller can be set to directly query the field of the identity card number) whether or not any one includes the first identity data "A123456789 "."

If so, the controller 15 selects at least one identity data from the plurality of identity profiles stored in the client database 14, and instructs the natural language processor 13 to write the message M12 as a security prompt question and instructs the communication interface 11 to communicate through the instant messaging. The software 20 transmits the message M12 to the account 300 to request the client 30 to answer it.

If not, the controller 15 re-executes the step of requesting the identity data.

As shown in Figure 4, the message M12 is: "Please enter your car number." For the message M12, the client 30 responds with the message M33: "AA-1234", where the message M33 includes the car number of the customer 30 as the second identity data.

Returning to Fig. 3, similarly, the dialogue robot 10 acquires and analyzes the message M33, acquires the second identity data, and transmits it to the controller 15. The controller 15 determines whether the second identity data is the correct answer (whether it meets the customer profile 141 of the customer database 14):

If so, the controller 15 connects to the telecommunications company E through the communication interface 11 to transmit the verification code to the mobile phone of the customer 30. At the same time, the controller also instructs the natural language processor 13 to compose the message M13, and instructs the communication interface 11 to transmit the message M13 to the account 300 via the instant messaging software 20 to request the client 30 to answer it.

If not, the controller will re-execute the steps related to the security question.

As shown in Figure 4, the message M13 is: "The verification code has been sent to your mobile phone as a text message. Please enter the verification code here within five minutes." For message M13, client 30 responds with message M34: "123456".

Returning to Fig. 3, similarly, the dialogue robot 10 acquires and analyzes the message M34, and obtains the verification code replied by the client 30, and transmits it to the controller 15. The controller 15 determines whether the verification code answered by the client 30 is the correct answer (whether it conforms to the verification code transmitted by the dialogue robot 10 through the telecommunication company E).

If so, the controller 15 records the account 300 of the instant messaging software 20 of the customer 3 in the customer database 14 to combine the customer profile 141 of the customer 30. At the same time, the controller 15 also instructs the natural language processor 13 to compose the message M14, and instructs the communication interface 11 to transmit the message M14 to the account 300 via the instant messaging software 20 to inform the client 30 that the account is complete.

If not, the controller 15 will re-execute the steps associated with the verification code.

As shown in Figure 4, the message M14 is: "The system has confirmed that this account belongs to Wang Xiaoming, and you can use this account to conduct business with the company."

When the client 30 obtains the message M14, the first interaction process between the dialog robot 10 of the present invention and the client 30 is completed.

Figure 5 shows a second interactive flow between the dialog robot 10 of the present invention and the client 30. Figure 6 shows the message content of the second interactive process. The second interactive process is similar to the first interactive process, but the first communication information M31 of the customer 30 includes the first identity data.

As shown in Figure 6, the first communication message M31 is: "I am Wang Xiaoming, I want to bind an account."

As shown in FIG. 5, the dialogue robot 10 acquires and analyzes the message M31 and obtains the first identity data, that is, "Wang Xiaoming". Thus, the controller 15 queries the plurality of customer profiles 140-k in the customer database 14 (preferably, the controller can be set to directly query the field of the name) whether or not any of the first identity data "Wang Xiaoming" is included.

However, as shown in FIG. 2, there are two or more customer data 140-1 and 140-3 in the customer database 14 as "Wang Xiaoming".

Therefore, as shown in FIG. 5, it is necessary to judge whether "Wang Xiaoming" uniquely exists in the customer database 14.

If so, the controller 15 can directly perform the steps of the security alert question.

If not, the client 30 must be requested to provide other second identity information via the instant messaging software 20. To this end, the controller 15 instructs the natural language processor 13 to compose the message M11, and instructs the communication interface 11 to transmit the message M11 to the account 300 via the instant messaging software 20 to request the client 30 to answer it.

As shown in FIG. 6, the message M11 is: "What is your phone number?" For the message M11, the client 30 responds with the message M32: "0912-345-678", where the message M32 includes the phone number of the client 30 as the first Two identity information.

Returning to Fig. 5, similarly, the dialogue robot 10 acquires and analyzes the message M32 to obtain the second identity data. Thus, the controller 15 queries the plurality of customer profiles 140-k in the customer database 14 (preferably, the controller can be set to directly query the field of the telephone number) whether or not any one includes the second identity data "0912- 345-678" and whether it exists uniquely in the customer database 14.

If yes, the controller 15 selects at least one identity data from the plurality of identity materials stored in the client database 14, and instructs the natural language processor 13 to write the message M12 as a security prompt question, and instructs the communication interface 11 to use the instant messaging software. 20 transmits the message M12 to the account 300 to request the client 30 to answer it.

If not, the controller 15 re-executes the step of requesting the identity data.

As shown in Figure 6, the message M12 is: "What is your car number?"

The next steps are similar to the first interactive process.

It is worth noting that if "Wang Xiaoming" is uniquely present in the customer database 14, the message M11 and the message M32 can be omitted, as shown by the dashed squares in FIG.

After the account is bound, the dialog robot 10 can be configured to allow the client 30 to conduct business through the instant messaging software 20 with the account 300, including: transaction, transfer, payment, trust, investment, insurance, and the like.

FIG. 7 shows the flow of the electronic commerce method of the present invention constructed in the instant messaging software.

The electronic commerce method of the present invention can also be implemented by the system architecture of the dialog robot 10 of FIG. However, in the e-commerce method of the present invention, the language database 12 must store a plurality of transaction strategies to respond to the needs of the client 30. Specifically, the electronic commerce method of the present invention includes the following steps:

Step 1: The first transaction message transmitted by the account 300 of the instant messaging software 20 is obtained by the communication interface 11 through the instant messaging software 20.

Step 2: The first transaction message is analyzed by the natural language processor 13.

Step 3: The language database 12 storing the plurality of transaction policies is queried by the controller 15 to determine whether the first transaction message uniquely corresponds to any one of the plurality of transaction strategies.

Step 4: The natural language processor 13 is instructed by the controller 15 to write a second transaction message.

Step 5: The second transaction message is transmitted from the communication interface 11 to the account 300 of the instant messaging software 20 through the instant messaging software 20.

For example, the client 30 can transmit a message through the instant messaging software 20: "I need to insure." The dialog robot 10 can receive the message through the communication interface 11 and analyze the message through the natural language processor 13 to obtain the keyword: "Insured "." Then, the dialogue robot 10 can pass through the natural language department. The processor 13 obtains information about "insured" from the language database 12, for example, insurance contract, insurance period, insurance premium, insurance premium, and the like, to prepare a message and respond to the customer 30.

In summary, through the identity verification method constructed by the instant messaging software of the present invention, the customer can directly use the instant messaging software to perform identity authentication, and then bind the account, that is, the account of the instant messaging software is recognized by the organization. And recorded in the organization's database. Through the e-commerce method of the instant messaging software constructed by the present invention, the customer can directly use the instant messaging software to conduct transactions, and the business is handled by chat and dialogue, which is quite user-friendly and convenient. The dialog robot of the present invention can be embodied as any computer related entity to perform the identity verification method or the electronic commerce method of the present invention.

The features and functions of the present invention can be understood by the above-described embodiments, and can be combined, modified, substituted or transferred based on the spirit of the present invention. The present invention is not limited to the above embodiments, but is based on the scope of the patent application.

Claims (5)

A method for authenticating an identity authentication software includes: Step A: obtaining, by a communication interface, a first message transmitted by an account of the instant messaging software through an instant messaging software, and the first message includes a customer a first identity data; step B: analyzing the first message by a natural language processor to obtain the first identity data; and step C: querying, by a controller, a client database storing a plurality of client profiles, Determining whether the first identity data uniquely corresponds to any one of the plurality of customer profiles; if the communication interface is included in the first message transmitted by the account of the instant messaging software obtained by the instant messaging software The first identity data is uniquely corresponding to a specific customer profile, and the account of the instant messaging software is recorded in the customer database to combine the specific customer profile; wherein, in step C, if the first identity data Instead of uniquely corresponding to a customer profile, a verification question is written by the natural language processor and the test is performed through the instant messaging software. The certificate is transmitted to the account of the instant messaging software; the communication interface obtains a second message transmitted by the account of the instant messaging software through the instant messaging software, and the second message includes the second identity of the customer The data includes: transmitting a verification code to the client; the controller determines whether the verification code that the customer answers through the instant messaging software is correct, and accordingly, forms a structure constructed on the instant messaging software. An interactive process between the customers for identity verification. The identity verification method constructed in the instant messaging software according to claim 1, wherein the first message includes a natural language statement, and the natural language statement includes the first identity data. The method for verifying the identity of the instant messaging software as described in claim 1, wherein the first identity data is a text material, a sound material or an image material. A dialogue robot constructed in an instant messaging software, comprising: a communication interface, which is connected to an instant messaging software, and obtains an input sentence transmitted by an account of the instant messaging software through the instant messaging software; a natural language processor For analyzing the input sentence to obtain a first identity data; a customer database storing a plurality of customer data; and a controller querying the customer database to determine whether the first identity data is uniquely Corresponding to any one of the plurality of customer profiles; if the first identity data uniquely corresponds to a specific customer profile, the account is recorded in the customer database to combine the specific customer profile; if the first identity is The information does not uniquely correspond to a customer profile, the controller instructs the natural language processor to write a verification question, instructing the communication interface to transmit the verification question to the account of the instant messaging software through the instant messaging software, and instructing The communication interface obtains one of the accounts transmitted by the instant messaging software through the instant messaging software a message, wherein the second message includes one of the second identity data of the client; wherein the controller transmits a verification code to the client, and determines whether the verification code answered by the client through the instant messaging software is correct, according to Forming an interactive process with the customer that is built on the instant messaging software for identity verification. The dialog robot constructed in the instant messaging software according to claim 4 further includes a language database, wherein the natural language processor obtains a plurality of words from the language database to write an output statement.