TWI570644B - Action Estimation Method Based on Non - mainstream Consumption Habits - Google Patents
Action Estimation Method Based on Non - mainstream Consumption Habits Download PDFInfo
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本發明是有關於一種行動消費預約方法,特別是一種基於非主流消費習慣之行動消費預約方法。 The invention relates to a mobile consumption reservation method, in particular to an action consumption reservation method based on non-mainstream consumption habits.
隨著知識經濟時代的來臨,歐美主要國家及聯合國、世界經濟論壇、世界銀行等國際組織,近年來大力倡議及推動「開放資訊(Open Data)」做為國家發展之重要策略。開放資訊指的是一種經過挑選與許可的資料,這些資料不受著作權、專利權,以及其他管理機制所限制,可以開放給社會公眾,任何人都可以自由出版使用,不論是要拿來出版或是做其他的運用都不加以限制,在政府資源有限下,善用民間無限之創意,鼓勵整合運用開放資訊發展各種創新應用及服務。 With the advent of the era of knowledge economy, major European and American countries and the United Nations, the World Economic Forum, the World Bank and other international organizations have vigorously advocated and promoted "Open Data" as an important strategy for national development in recent years. Open information refers to a selected and licensed material that is not restricted by copyright, patents, or other regulatory mechanisms. It can be opened to the public, and anyone can publish it freely, whether it is to be published or There is no restriction on other uses. Under the limited resources of the government, we will make good use of the infinite creativity of the people and encourage the integration and use of open information to develop various innovative applications and services.
目前世界各國提供及應用開放資訊的領域範圍持續在增加中,包括科學、生態環境、商業模式、政府資源等大量開放資訊,任何人均可透過資料挖掘、重組以進行研究、監督及達到公眾參與的目的。因此許多組織與群體活動都能從應用開放資訊而得到幫助,且各類開放資訊的價值可能在不同時間以不同的型態被創造出來。例如,經由分析與結合資料的來源與模式產生新知識、改善或是創建新的商品與服務。 At present, the scope of the provision and application of open information in countries around the world continues to increase, including a large amount of open information such as science, ecological environment, business model, government resources, etc. Anyone can conduct research, supervision and public participation through data mining and restructuring. purpose. Therefore, many organizations and group activities can be helped by applying open information, and the value of various types of open information may be created in different forms at different times. For example, generating new knowledge, improving or creating new goods and services through analysis and integration of sources and patterns of data.
因此,本發明之一態樣是在提供一種基於非主流消費習慣之行動消費預約方法,包含由雲端管理者端、實體商家端及複數消費者端組成預約消費群組,並由實體商家端提供一基於非主流消費習慣之促銷方案給消費者端,其中非主流消費習慣係以開放資訊為基礎進行資料判斷或運算後,篩選出實體商家端對象及消費者端對象,進行相應的促銷方案推播,消費者端則根據推播資訊向商家端預約消費。 Therefore, an aspect of the present invention provides a mobile consumption reservation method based on non-mainstream consumption habits, which comprises a cloud management terminal, an entity merchant, and a plurality of consumer terminals, and is provided by an entity merchant. A promotion program based on non-mainstream consumption habits is given to the consumer side. The non-mainstream consumption habits are based on the open information based on the data judgment or calculation, and the physical merchant object and the consumer end object are filtered out, and the corresponding promotion scheme is pushed. Broadcast, the consumer side to make a reservation to the merchant based on the push information.
依照本發明之一實施方式,預約消費群組以無線連接方式存取、傳送及接收消費者資料、預約排程資料及優惠資料。 According to an embodiment of the present invention, the subscription consumer group accesses, transmits and receives consumer data, reservation schedule data and preferential materials by way of wireless connection.
依照本發明之一實施方式,更包含由消費者端向實體商家端提出一線上預約服務預約需求。 According to an embodiment of the present invention, an online reservation service reservation request is submitted by the consumer to the entity merchant.
依照本發明之一實施方式,更包含實體商家端接收到線上預約服務需求時,進行自動預約工作排程,並線上回覆消費者端。 According to an embodiment of the present invention, when the entity merchant receives the online reservation service demand, the automatic reservation work schedule is performed, and the consumer terminal is replied online.
本發明之一或多個實施例中,所述基於非主流消費習慣之促銷方案係預先界定某一地理上的二相對位置之間的距離、一曆法上二相對日期之間的天數、某一天氣狀況或某一民俗節慶日係相對應於某一服務內容為非主流消費習慣,並即時地以一開放資訊為基礎進行資料判斷或運算後,推播促銷方案給消費者端。 In one or more embodiments of the present invention, the promotion scheme based on non-mainstream consumption habits pre-defines the distance between two geographically relative positions, the number of days between two relative dates of one calendar, and some The weather condition or a folk festival day is corresponding to a non-mainstream consumption habit of a certain service content, and the data is judged or calculated on the basis of an open information, and the promotion plan is pushed to the consumer.
依照本發明之一或多個實施例,所述開放資訊係選自於天氣預報、地理圖資、民俗節慶資訊及其任意組合。 In accordance with one or more embodiments of the present invention, the open information is selected from the group consisting of weather forecasts, geographic maps, folk festival information, and any combination thereof.
依照本發明之一或多個實施例,所述非主流消費習慣包含於 已預知的雨天從事戶外活動、於已預知的雨天洗車、選擇距離消費者較近的服務據點之外相對較遠之服務據點。 According to one or more embodiments of the present invention, the non-mainstream consumption habits are included in It is foreseen that it is engaged in outdoor activities on rainy days, car washes on pre-known rainy days, and choose service bases that are relatively far away from service sites closer to consumers.
依照本發明之一實施方式,雲端管理者端包含資料分析判斷系統及資料庫系統。一實施例中,資料分析判斷系統包含開放資料擷取模組、資料比對模組及篩選模組。另一實施例中,資料庫系統包含消費者資料庫、商家資料庫、開放資料庫、商品資料庫及推播執行產生資料庫。 According to an embodiment of the present invention, the cloud manager includes a data analysis and judgment system and a database system. In one embodiment, the data analysis and judgment system includes an open data capture module, a data comparison module, and a screening module. In another embodiment, the database system includes a consumer database, a merchant database, an open database, a product database, and a push execution generation database.
依照本發明之一實施方式,實體商家端包含無線連接雲端管理者端的計算機裝置,此計算機裝置載有預約管理應用程式。一實施例中,預約管理應用程式包含接收及管理預約單元、權限控制單元及資料處理單元。 According to an embodiment of the present invention, the physical merchant includes a computer device wirelessly connected to the cloud manager, and the computer device carries a reservation management application. In one embodiment, the reservation management application includes a receiving and managing reservation unit, a rights control unit, and a data processing unit.
消費者端包含無線連接雲端管理者端之可攜式智慧型通訊裝置,其載有預約產生應用程式,供消費者主動地預約實體商家之商品或服務,從而產生預約訂單資料,其中預約訂單資料係藉由預約產生應用程式,透過無線網路經由雲端管理者端傳送,至實體商家端之計算機裝置的預約管理應用程式,完成預約排程作業。 The consumer terminal includes a portable smart communication device that wirelessly connects to the cloud manager, and the reservation generation application program is provided for the consumer to actively reserve the goods or services of the entity merchant, thereby generating the reservation order data, wherein the reservation order data is reserved. The reservation scheduling operation is completed by the appointment generation application, and the reservation management application of the computer device of the physical merchant is transmitted through the cloud manager through the wireless network.
根據上述可知,本發明係一種創新的預約消費優惠模式,以預先界定之非主流消費習慣為基礎,配合運用開放資訊(open data)之數據運算,篩選出優惠提供者(商家)、優惠對象(消費者)及優惠方式(基於非主流消費習慣),以行動通訊技術主動地、提前地提供優惠方案給消費者,同時讓商家以獲得預約的方式,在該等行業之所謂淡季或偏遠營業據點處增加銷售及提供服務的機會,達到充分利用開放資訊使商家及消費者雙贏的局面。 According to the above, the present invention is an innovative subscription consumption preferential mode, which is based on pre-defined non-mainstream consumption habits, and uses open data data calculation to filter out preferential providers (merchants) and preferential objects ( Consumers and preferential methods (based on non-mainstream consumption habits), using mobile communication technology to provide preferential solutions to consumers actively and in advance, while allowing merchants to obtain appointments, so-called off-season or remote business locations in these industries Increase the opportunities for sales and service delivery, and make full use of open information to make businesses and consumers win.
100‧‧‧預約消費群組 100‧‧‧Reservation of consumer groups
110‧‧‧雲端管理者端 110‧‧‧Cloud Manager
120‧‧‧實體商家端 120‧‧‧Physical business side
130‧‧‧消費者端 130‧‧‧ Consumer
第1圖係繪示本發明之行動消費預約方法的示意圖。 FIG. 1 is a schematic diagram showing a mobile consumption reservation method of the present invention.
第2圖係繪示本發明之行動消費預約方法的流程圖。 Figure 2 is a flow chart showing the mobile consumption reservation method of the present invention.
第3圖係繪示本發明之行動消費預約方法應用於汽車美容服務的流程示意圖。 FIG. 3 is a schematic flow chart showing the application of the mobile consumption reservation method of the present invention to an automobile cosmetic service.
利用網路與可攜式智慧通訊裝置的普及,本發明實施方式之行動消費預約方法以無線連接方式存取、傳送及接收消費者資料、預約排程資料及優惠資料,提供消費者利用預約產生應用程式(APP)線上接收促銷方案推播及預約消費的功能,商家則利用預約管理應用程式及使用者提早預約來安排工作,達成工作效率最佳化及服務客製化的目的。 Using the popularity of the network and the portable smart communication device, the mobile consumption reservation method of the embodiment of the present invention accesses, transmits and receives consumer data, reservation schedule data and preferential information by means of wireless connection, and provides consumers with an appointment to generate an appointment. The application (APP) online receives the promotion program promotion and reservation consumption function, and the merchant uses the appointment management application and the user to make an early appointment to arrange the work, thereby achieving the purpose of optimizing work efficiency and customer customization.
請配合參照第1圖及第2圖,第1圖係繪示依照本發明之行動消費預約方法的示意圖;第2圖係繪示本發明之行動消費預約方法的流程圖。預約消費群組100包含由雲端管理者端110、實體商家端120及複數消費者端130組成。 Referring to FIG. 1 and FIG. 2 together, FIG. 1 is a schematic diagram showing a mobile consumption reservation method according to the present invention; and FIG. 2 is a flow chart showing a mobile consumption reservation method according to the present invention. The subscription consumer group 100 includes a cloud manager 110, a physical merchant 120, and a plurality of consumers 130.
雲端管理者端110包含資料分析判斷系統及資料庫系統;實體商家端120包含無線連接雲端管理者端110的計算機裝置,此計算機裝置載有預約管理應用程式;消費者端130包含無線連接雲端管理者端110之可攜式智慧型通訊裝置,其載有預約產生應用程式,供消費者主動地預約實 體商家之商品或服務。 The cloud manager 110 includes a data analysis and judgment system and a database system; the entity merchant 120 includes a computer device wirelessly connected to the cloud manager 110, the computer device carries a reservation management application; and the consumer 130 includes a wireless connection cloud management. Portable intelligent communication device of the terminal 110, which carries a reservation generating application for the consumer to make an appointment actively Goods or services of a business.
其中,雲端管理者端110的資料庫系統提供實體商家端120及消費者端130上傳的相關資料儲存,包含消費者資料庫、商家資料庫、開放資料庫、商品資料庫及推播執行產生資料庫,用以儲存商家的商品/服務資料、會員資料,消費者的個人資料及消費紀錄資料;以及自動定時擷取之公開資訊的數據資料,例如地理資訊、即時交通路況資料、天氣預報資料、民俗節慶曆法資料、公告例假日資料等。 The database system of the cloud manager 110 provides related data storage uploaded by the entity merchant 120 and the consumer 130, and includes a consumer database, a merchant database, an open database, a product database, and a push execution data. a library for storing merchandise/service information, member information, consumer personal data and consumption record data, and data for publicly-timed public information, such as geographic information, real-time traffic conditions, weather forecast data, Folk festival calendar data, announcements, holiday materials, etc.
再者,雲端管理者端110的資料分析判斷系統提供管理前台介面,包含開放資料擷取模組、資料比對模組及篩選模組。當實體商家端120的資料上傳後可進行系統統計分析,提供會員的消費統計,如消費周期、金額、業績統計、分段業績等圖表,作為商家管理者的客群分析資訊。另外,也可以透過相關性分析、顧客習慣分析等,配合即時的公開資訊數據資料,進行預設的資料判斷或運算,以提示商家發放預約或優惠訊息給客戶;再者,更可根據消費者端130提出的消費需求,藉由計算營業據點與消費者的相對地理位置、時間點、周期等方式,提供預約優惠之選項。 Furthermore, the data analysis and judgment system of the cloud manager 110 provides a management front-end interface, including an open data capture module, a data comparison module, and a screening module. After the data of the entity merchant 120 is uploaded, the system statistical analysis can be performed, and the consumption statistics of the member, such as the consumption cycle, the amount, the performance statistics, the segmentation performance and the like, are provided as the customer group analysis information of the merchant manager. In addition, through correlation analysis, customer habit analysis, etc., with the instant public information data, the default data judgment or calculation can be performed to prompt the merchant to issue an appointment or preferential message to the customer; The consumer demand proposed by the terminal 130 provides an option for the reservation offer by calculating the relative geographical position, time point, period, and the like of the business base and the consumer.
實體商家端120以計算機裝置無線連接雲端管理者端110,此計算機裝置可為桌上型電腦、平板電腦、智慧型手機等裝置,其載有預約管理應用程式。預約管理應用程式包含接收及管理預約單元、權限控制單元及資料處理單元,協助商家進行優惠提示接收、預約訂單接收及工作自動排程等事務。實體商家端120可從雲端管理者端110存取業績統計圖表、客群資訊、消費周期等統計分析資料,或即時接收以預設的判斷條件或運算結果為基礎所獲致之消費者配對提示,主動提供預約優惠訊息給消費 者;此外預約接收單元及排程單元可接收消費者端130主動提出之預約申請,並根據所需服務之預設參數(例如服務所需時間、工作人員排班配置、場地配置等)進行自動排程並回覆消費者,達成線上快速預約的目的。 The physical merchant 120 is wirelessly connected to the cloud manager 110 by a computer device. The computer device can be a desktop computer, a tablet computer, a smart phone, etc., and carries a reservation management application. The reservation management application includes receiving and managing the reservation unit, the authority control unit and the data processing unit, and assisting the merchant to perform preferential reminder reception, reservation order receiving, and work automatic scheduling. The entity merchant 120 can access statistical analysis data such as performance statistics charts, customer group information, and consumption cycles from the cloud manager 110, or immediately receive consumer pairing prompts based on preset judgment conditions or operation results. Proactively provide reservation offers to consumers In addition, the reservation receiving unit and the scheduling unit can receive the reservation request initiated by the consumer terminal 130, and automatically according to preset parameters of the required service (such as service required time, staff scheduling configuration, site configuration, etc.) Schedule and respond to consumers to achieve online fast appointments.
消費者端130係以可攜式智慧型通訊裝置無線連接雲端管理者端110,可攜式智慧型通訊裝置例如可為智慧型手機、平板電腦等,其載有預約產生應用程式,包含自動推播單元及預約選擇單元,供消費者主動地預約實體商家之商品或服務,透過無線網路經由雲端管理者端110傳送至實體商家端120之計算機裝置的預約管理應用程式,從而產生預約訂單資料,完成預約排程作業。其中,自動推播單元可即時地接收來自雲端管理者端110的優惠通知,係由雲端管理者端110根據消費者的消費紀錄資料及即時的公開資訊數據資料進行預設的資料判斷或運算後,所提供的配對商家之預約優惠訊息通知。而消費者可藉由預約選擇單元,回應篩選出配對商家之預約優惠,或主顧客直接利用預約方式獲致優惠,如此一來,可幫助商家爭取到陌生消費者的首次消費體驗,進而藉由此次的服務機會讓新顧客成為主顧客。 The consumer terminal 130 is wirelessly connected to the cloud manager 110 by a portable smart communication device. The portable smart communication device can be, for example, a smart phone or a tablet computer, and includes a reservation generating application, including automatic pushing. The subscription unit and the reservation selection unit, for the consumer to actively reserve the goods or services of the entity merchant, and transmit the reservation management application to the computer device of the entity merchant 120 via the cloud manager 110 via the wireless network, thereby generating the reservation order data. , complete the scheduled scheduling operation. The automatic pushing unit can receive the preferential notification from the cloud manager 110 in real time, and the cloud manager 110 performs the preset data judgment or calculation according to the consumer's consumption record data and the instant public information data. , provided with the reservation offer notice of the matching merchant. The consumer can respond to the booking offer of the matching merchant by the appointment selection unit, or the main customer directly obtains the preferential offer by using the appointment method, thereby helping the merchant to win the first consumer experience of the unfamiliar consumer, thereby thereby The second service opportunity makes the new customer the main customer.
本文所述之「優惠」,係專指經過預先設定,由雲端管理者端110之雲端伺服器以某一公開資訊之資料庫為基礎、配合特定之參數值(包括但不僅限於:二地理上相對位置之間的距離、曆法上二相對日期之間的天數、某一天氣狀況、某一民俗節慶日)進行系統之判斷或運算之結果,被界定相對應於某一服務內容為非主流消費習慣者,所提供之促銷方案。 The "concessions" described in this article are specifically defined by the cloud server of the cloud manager 110 based on a database of public information, with specific parameter values (including but not limited to: two geographically The result of systematic judgment or calculation of the distance between the relative positions, the number of days between the relative dates of the calendar, a certain weather condition, and a folk festival day is defined as corresponding to the non-mainstream consumption of a certain service content. Customary, the promotional program offered.
所述之「促銷方案」,可以即時運算出之結果為基礎之互動 式方案,或以特定之規則為基礎之長期性方案。例如,互動式方案可經由即時衛星定位消費者所在位置與實體商家某一個(或多個)營業據點之相對距離,給予不同促銷方案(例如距離較遠者提供更優惠的方案以吸引消費捨近求遠,商家爭取業績);長期性方案例如可定義當官方氣象預報單位預報某特定天數之後(例如三天後)的天氣為雨天,高爾夫球場則提供雨天預約優惠,針對者主顧客提供長期性的優惠方案。 The "promotional plan" described above can be based on the results of the immediate calculation of the interaction A program, or a long-term program based on specific rules. For example, the interactive solution can locate different relatives of the location of the consumer and the business location of the physical merchant via the instant satellite, and provide different promotion schemes (for example, a far-reaching scheme is provided to attract consumers to the near future). Businesses strive for performance); long-term programs can be defined, for example, when the official weather forecasting unit forecasts a certain number of days (for example, three days later), the weather is rainy, and the golf course provides rainy day reservations, which provide long-term preferential solutions for the main customers. .
因此,依照本發明之一或多個實施例,所述「開放資訊」係選自於天氣預報、地理圖資(營業據點、觀光據點)、交通資訊(公共運輸、即時路況)、民俗節慶資訊(於曆法上或民俗上不適合搬家、出遊、購置動產或不動產之日子或月份資訊)、公告例假日(或非例假日)資訊及其任意組合。所述「非主流消費習慣」可包含但不僅限於已預知的雨天從事戶外活動、於已預知的雨天洗車、選擇距離消費者較近的服務據點之外相對較遠之服務據點、或民俗上或曆法上不宜之日子或月份進行委託搬家、租車、訂房、從事水上活動、購置動產或不動產等消費行為。 Therefore, in accordance with one or more embodiments of the present invention, the "open information" is selected from weather forecasts, geographic maps (business locations, sightseeing locations), traffic information (public transportation, instant road conditions), and folk festival information. (Not suitable for moving or traveling in the calendar or folklore, information on the date or month of the purchase of movable or immovable property), announcement of holiday (or non-formal holiday) information and any combination thereof. The "non-mainstream consumption habits" may include, but are not limited to, pre-known rainy days for outdoor activities, car washing in the foreseen rain days, selection of service locations relatively far from the service locations closer to the consumer, or folklore or Consumers who are entrusted to move, rent a car, make reservations, engage in water sports, purchase movable property or real estate on days or months that are not suitable for the calendar.
以下以一汽車美容服務為例,詳細說明本發明之實施例。如第2圖所示,雲端管理者端110以預設之頻率更新所選定之公開資訊資料庫(在本實施例中係以天氣預報資料為例),並及時與預設之相對應的商家資料及消費者資料進行運算,篩選出與特定日程範圍內之天氣狀況相應的商家及消費者,並及時推播促銷資訊給篩選出的消費者。 Hereinafter, an embodiment of the present invention will be described in detail by taking an automobile cosmetic service as an example. As shown in FIG. 2, the cloud manager 110 updates the selected public information database (in the embodiment, the weather forecast data is taken as an example) at a preset frequency, and promptly corresponds to the preset merchant. The data and consumer data are calculated, and the merchants and consumers corresponding to the weather conditions within a specific schedule are screened out, and the promotion information is promptly pushed to the selected consumers.
在本實施例中,雲端管理者端110根據未來一周的天氣預報,依照預先界定的非主流消費習慣:「於已預知的雨天洗車」即提供優惠的條件,選定1/17為洗車優惠日,並將此促銷訊息推播給經由消費紀錄分析 後選定的消費者端130,使消費者利用裝載的預約產生應用程式(APP)在限定的時間範圍內進行線上預約,此預約資訊再經由雲端管理者端110發送給實體商家端120,經預約管理應用程式根據預設所需服務的時間及場地配置,完成預約排程,並回傳雲端管理者端110以回覆消費者訂單接受之通知。如此,藉由即時優惠通知、線上預約與最佳化工作排程,使消費者、業者有最即時與最方便的雙向溝通,能為消費者帶來新的服務體驗,也為商家爭取創造業績之機會。 In this embodiment, the cloud manager 110 selects 1/17 as a car wash concession date according to a pre-defined non-mainstream consumption habit according to a pre-defined non-mainstream consumption habit, that is, a car wash under the pre-known rainy day. And push this promotional message to the consumer record analysis The selected consumer 130 enables the consumer to make an online reservation using the loaded reservation generation application (APP) within a limited time range, and the reservation information is sent to the entity merchant 120 via the cloud manager 110, and the reservation is made. The management application completes the reservation scheduling according to the preset time and site configuration of the required service, and returns the cloud manager 110 to reply to the notification of the consumer order acceptance. In this way, through instant offer notification, online booking and optimization of work schedules, consumers and operators have the most instant and most convenient two-way communication, which can bring new service experience to consumers and create business for the business. Opportunity.
雖然本發明已以實施方式揭露如上,然其並非用以限定本發明,任何熟習此技藝者,在不脫離本發明之精神和範圍內,當可作各種之更動與潤飾,本發明之保護範圍當視後附之申請專利範圍所界定者為準。 The present invention has been disclosed in the above embodiments, and is not intended to limit the present invention. Any one skilled in the art can make various modifications and refinements without departing from the spirit and scope of the present invention. This is subject to the definition of the scope of the patent application.
100‧‧‧預約消費群組 100‧‧‧Reservation of consumer groups
110‧‧‧雲端管理者端 110‧‧‧Cloud Manager
120‧‧‧實體商家端 120‧‧‧Physical business side
130‧‧‧消費者端 130‧‧‧ Consumer
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| US20020099604A1 (en) * | 2001-01-23 | 2002-07-25 | Lewis Craig A. | Discount method and device for an automatic transaction machine |
| CN1735905A (en) * | 2002-11-07 | 2006-02-15 | 松下电器产业株式会社 | Navigation and promotion distribution system |
| US7080018B1 (en) * | 1999-05-10 | 2006-07-18 | Planalytics, Inc. | Method for weather-based advertising |
| US20090187939A1 (en) * | 2007-09-26 | 2009-07-23 | Lajoie Michael L | Methods and apparatus for user-based targeted content delivery |
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| US7080018B1 (en) * | 1999-05-10 | 2006-07-18 | Planalytics, Inc. | Method for weather-based advertising |
| US20020099604A1 (en) * | 2001-01-23 | 2002-07-25 | Lewis Craig A. | Discount method and device for an automatic transaction machine |
| CN1735905A (en) * | 2002-11-07 | 2006-02-15 | 松下电器产业株式会社 | Navigation and promotion distribution system |
| US20090187939A1 (en) * | 2007-09-26 | 2009-07-23 | Lajoie Michael L | Methods and apparatus for user-based targeted content delivery |
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