TWI383331B - Interactive platform for community management - Google Patents

Description

Community management interactive platform

This case is related to the community management system. In more detail, it is a community information flow system platform that integrates the wisdom of the community group as the main structure. It mainly includes the pre-management of the construction industry, the background management, the club, the community website, the community management center, and the special contract. Several subsystems such as store management. It is a community interactive service network that can be fully operational from the pre-sale phase of the community building to the completion of the community of the community.

Regarding the definition of community, sociologist George A. Hillery summed up the community meaning that most sociologists agree with, which should include three elements: geographic region, common relationship, and social interaction. Professor Chen Qinan’s view on the word community is that the community’s intention is closer to the meaning of the community or the community. It is neither a simple spatial unit nor a part of the administrative system. It is a group of social units with community awareness.

Whether the community is a tangible geographic category or an intangible identity, it has far-reaching implications for the overall development of society. Based on the consensus of the community and the stability of the community, the government has formulated regulations for the management of apartment buildings to assist community members in implementing their rights and obligations in accordance with the law. In order to facilitate the promotion and operation of various affairs of the community, the private industry has invested in the development of a community management system.

Throughout the current community management system, it mainly assists the physical community and the management committee after the establishment of the operation, and is mainly used by specific members of the management committee, not a physical interaction between the community members system.

The purpose of this case is to provide a community management interactive platform, which is a community information flow system platform that integrates community community intelligence with web 2.0 as the main structure, and is a community that can start from the pre-sale phase of the community building to the community of the physical community. A community interactive service network that can be fully operational after construction.

A community management interaction platform includes a system end, at least one user end, and at least one cooperating end; the user end and the cooperating end are connected to the system end by using an internet and an internal network; and the system is characterized in that: The end includes a property management system, a tenant service system, and a synergistic unit system for at least one resident of the community and at least one management of the community in a pre-planning stage of the property that can be built in a community; the property management system And the collaborative unit system has at least one platform open to the household connection, the household service system providing the user-specific operational interface through which the resident can be connected to the platforms.

As shown in the first figure, the main structure of the community management interactive platform in this case includes the system, the client and the collaborative end. The client and the peer are connected to the system through the internet and an intranet.

As shown in the second figure, the system side includes three parts: the property management system, the household service system, and the collaborative unit system.

The property management system mainly includes: back-office management, inspection and management housing management platform, decoration and migrating/migrating management platform, management center control platform, community sales service platform, and system management control platform.

The household service system includes: a club platform, a community website platform, and a household repair and sales service platform.

The collaborative unit system includes: a special store management platform, a construction repair service platform, and a equipment repair platform.

Regarding the connection relationship between the systems, as shown in the third figure, the community website platform is linked with the club platform and the household repair and sales service platform. The club platform is linked to the special store management platform and the management center control platform. The household repair service platform is linked to the construction repair service platform and the community repair service platform. The community repair and sales service platform is linked with the equipment repair and maintenance platform and the construction and repair service platform.

Background management for the establishment, setting, and management of community affairs data. The so-called community affairs data mainly includes community name generation, community group establishment, community manager account setting and control, management fee collection, community website construction, special store establishment, maintenance vendor classification, establishment and relationship linkage, store classification and Establish, set up, and build system aids for product categories.

A community website platform for each household in the community to set up individual accounts and passwords for the residents to log in to the individual user-specific operation interface of the community website platform. Through the operation, the above-mentioned property management system, household service system, and collaborative unit system can be placed, placed, or reported. The systems will also report relevant information to the operation interface for the residents to inquire. The operation interface can have household information, agency items, appointments, public appointments, visitors (construction), registered bags, special shopping, instant message display, statistics of various items, stored value points (gold), management fee inquiry, etc. Features.

The system management control platform is a management background used by system administrators or community managers with higher levels. Generally, it is not open. All platforms or remote software under the system architecture of this case are controlled and controlled by the platform. .

The management center control platform is the physical service relay station of the above-mentioned community website platform. Any order actions made by the residents on the club platform, the data terminal machine will report the data or the issued instructions to the management interface of the community management room. , scheduling system and reporting at the corresponding time Know, let the management unit do the most effective control and arrangement.

The community sales service platform, the community management center gives instructions and answers to public repairs issued by the residents. Rehabilitation and improvement of online reports for builders and equipment maintainers, and continuous tracking of the implementation status of the builders and third parties.

The equipment repair platform is an exclusive online management platform for the cooperative manufacturers of community public equipment maintenance. The cooperative manufacturers such as electromechanical, fire protection, weak electricity, elevators, gardening, etc., the maintenance company is equipped with the equipment repair platform. The connected remote notification software can immediately receive the equipment maintenance items issued from the equipment repair platform, and use the reply report form provided by the remote notification software to post a message to the equipment platform for the community management unit. And relevant third parties to understand the latest developments and implementation progress of the community's repairs and maintenance.

The construction company can repair and sell the service platform. The construction company can receive the public repairs and the home improvement items issued by the community management center through the remote instant notification software. After logging in to the platform, they can use the menu interface to reply to the report to report the rewards. Management units, households, and related third parties understand the latest status and implementation progress of community and home repairs.

The special store management platform is used to manage the special store of the community, and each special store has remote instant notification software for processing orders on the special store management platform. The special store management platform provides services such as classification, shelf-up, and inventory quantity control, as well as interactive function services such as order processing, product analysis, and store page editing.

The household sales service platform is divided into two categories: public repair in the public domain and home repair in the private sector. Any report on the absence of the surrounding environment or the pending amendments to the home builder can be filled out through the platform. The relevant service units will respond immediately after receiving the message.

Community website platform, providing information about the community's various communities, and adding a message discussion, line In the special area for activities and activities, to connect more households for interaction purposes, and to open an online office for the community management committee, the committee can directly review the work log, sign the official documents, develop the meeting proposal and access the community annual Design, budget and other functions.

The club platform is a functional resource pooling station for residents. When the household identity is verified by the network, the point number query and stored value query of the composite multi-function stored value card (electronic wallet) can be completed on the platform. Online deposits and public reservations, management fees, newsletters, special store shopping, community group purchases, etc. Residents can also use the online counter function to hand over various matters to the management center, such as calling a car, booking a ticket, morning call, online application, fourth application, rental and sales information release, visitor or construction appointment and rejection. Set a number of convenient services.

As shown in the fifth figure, the case uses a RFID technology stored value machine and stored value card to perform a limited gold flow activity on the club platform, and the stored value can be obtained by using the user identification data stored in the stored value card. The machine and stored value card incorporate the function of access control. The limited gold flow activities include two points of stored value and cash stored value.

The point store value is derived from the community's website platform based on the fees paid by the household (for example, management fee) and recorded in each household-specific database of the community website platform. Resident users can use the club platform to consume the stored value points, such as reservations by the club platform and use of public facilities such as SPA, swimming pool, gym, etc., and deduct the consumption from the household-specific database of the community website platform. The stored value points are set in the public facilities to read the user identification data on the stored value card, and after verifying that the reservation information is correct, the households can use the public facilities.

Cash stored value is the stored value cash of the club platform based on the stored value cash equivalents paid by the households in the respective household database of the community website platform. The stored value is available for cash The user is used for special store shopping, community group purchase and other financial activities on the club platform.

The above-mentioned store and the club platform are connected by the Internet. The residents can make public appointments and use through the club platform when they have sufficient stored value points. They only need to hold the stored value card to the public access control during the appointment period. After the RFID check to confirm the identity, you can enter the public use. The mechanism of an offline transaction has been preset in the stored value machine. In the connected state, the club platform will update the relevant information used for the reservation to the corresponding stored value machine, and in the case of the network disconnection, the reservation has been made. Residents of public facilities can still access the information through the previously transmitted reservation data. When the network is restored, the stored value machine will automatically make an appointment, deduction point and usage status with the resident database of the community website platform. And other related information updates.

When the above-mentioned stored value machine is set up at a special store, the resident can also make a purchase reservation for the special store through the club platform (such as a restaurant and other consumer places), and within the reserved time period to the special store, the special store can confirm the household through the stored value machine. Identity, you can further choose to use stored value cash debits or other payment methods.

As shown in Figure 6, household users can connect to the community management interactive platform using home computers, portable devices, home smart management devices, and interactive digital information systems.

Connected to the Internet with the browser of the home computer operating system, the user's exclusive account password can be linked to the interactive platform of the case, and the functions are used without additional installation.

Use a portable device such as a PDA or a smart phone to access the interactive platform of the case through the wireless Internet access method with the exclusive account password of the resident user.

The home smart management device is an embedded system installed in the indoor space of the household. It can provide the basic functions of the resident interactive platform. It also provides resident access control, instant image interview, and house electrical management (such as lighting). , door locks, air conditioners, gas, various household appliances, and Household electronic control items) and community/personal public information releases. Therefore, the home smart management device can realize the function of digital home and management.

The interactive digital information system is a hardware device embedded in the above-mentioned community interactive platform and external information platform, and is an embedded system. The playing end is mainly a touch-sensitive display panel, and is installed in a public space of a community, and has a resident operation. In addition to the basic functions of the community interactive platform, it provides community information such as public information, food and clothing, instant messaging, news, reservations and other life information. In order to increase the convenience of use, it is more appropriate to install multiple playback terminals (ie multiple touch display panels) in the public space of the community, and the information system is to collect Chinese management, without each update, through the whole The planned network system uses the information synchronization update method.

As shown in the seventh figure, the playing end 40 of the interactive digital information system has an operation interface 41, which has an announcement message display area 42, a life information display area 43 (for example, displaying weather information), and a function option touch. The control area 44 and the marquee message display area 45. The function option touch area 44 described in the seventh figure includes the following functional options: public navigation 441, announcement carousel 442, public reservation 443, historical announcement 444, financial statement 445, meeting record 446, multimedia information 447, home delivery Joint acquisition 448. Based on the full functionality of the interactive digital information system, all residents and management of the community can read or publish various matters about the community through the interactive digital information system, so paperless printing is required without paper printing. Environmental goals and save the cost of mass paper usage in the community.

The community management interaction platform of this case can be applied to two levels, one of which is about virtual community management in the pre-sales phase, and the other is the physical community management after the community community is built in the existing housing stage.

About the virtual community management in the pre-sale house stage, mainly based on the community website platform and the inspection house management Platform and decoration and moving into the management platform.

Residents can learn about the building conditions and payment status of the building through the above-mentioned individual user-specific operation interface.

The inspection and management management platform includes a customer service management interface and a project management interface, as shown in the fourth figure. The customer service management interface can produce the delivery/non-settlement classification, the delivery/non-settlement statistics, and the delivery schedule. The project management interface can produce engineering repair statistics, engineering repair classification, and engineering acceptance statistics. Employees who implement the house transfer procedures can know the order, time and number of homes delivered according to the delivery schedule. At the time of delivery, the project management interface will directly link the construction and repair platform and equipment repair platform of the synergy unit. Handed over. The project management interface can also display the repair schedule and repair status reported by the construction repair service platform and the equipment repair platform. The staff of the Housing Authority has fully grasped the status and progress of the inspection and delivery of estates, enhanced the efficiency of the inspection and delivery of estates, enhanced the upgrading and tracking of the works, enhanced the quality of customer service, enhanced the efficiency of the project and shortened the inspection and repair of the estate. Time course to reduce project costs.

The decoration and relocation management platform is used to control the deposit and return operations of the residents' relocation and decoration construction, and the records of the households moving in or moving out of the transaction.

The system features of this case is: a community information flow system platform that integrates the wisdom of community groups with web 2.0 as the main structure.

It is a community interactive service network that can be operated from the pre-sale phase of community construction.

It is a community interactive service network that can be fully operational from the beginning of the pre-sale phase of the community building to the completion of the community of the community.

It is a system that can be used by community management committees and specific members of the building.

It is a system that allows each member of the community to engage in actual interactions.

Maintenance or repair of public or residential buildings can be implemented and the speed of processing and operation can be accelerated.

It will enable the practitioners to fully grasp the status and progress of the inspection and delivery of housing estates, enhance the efficiency of the inspection and delivery of estates, enhance the upgrading and tracking of works, enhance the quality of customer service, enhance the efficiency of the project and shorten the inspection and delivery of flats. The project repairs the time schedule to reduce the cost of the project.

40‧‧‧Player

41‧‧‧Operator interface

42‧‧‧ Announcement message display area

43‧‧‧Life information display area

44‧‧‧Function option touch area

441‧‧‧ public tour

442‧‧‧ Announcement Carousel

443‧‧‧ Public appointment

444‧‧‧History Announcement

445‧‧‧ Financial statements

446‧‧‧Meeting minutes

447‧‧‧Multimedia information

448‧‧‧Home Delivery and Merger

45‧‧‧ Marquee message display area

The first picture shows the main structure of the community management interactive platform.

The second picture is the main architecture diagram of the system side of the community management interactive platform.

The third picture is the connection between the systems of the community management interactive platform.

The fourth picture is the cross-checking management platform of the community management interactive platform for this case, including the customer service management interface and the project management interface.

The fifth figure uses the RFID technology's stored value machine and stored value card to implement the limited golden flow of the club platform.

Figure 6 is a block diagram of a household user using a home computer, portable device, home smart management device, interactive digital information system, etc.

The seventh figure is a schematic diagram of the playback interface of the interactive digital information system of the community management interactive platform.

Claims (20)

A community management interaction platform includes a system end, at least one user end, and at least one cooperating end; the user end and the cooperating end are connected to the system end by using an internet and an internal network; and the system is characterized in that: The end includes a property management system, a tenant service system, and a synergistic unit system for at least one resident of the community and at least one management of the community in a pre-planning stage of the property that can be built in a community; the property management system And the collaborative unit system has at least one platform open to the household connection, the household service system providing the user-specific operation interface, the household can be connected to the platforms via the operation interface; wherein the property management system includes at least A service management platform for the control of estate delivery and house inspection. For example, the community management interactive platform described in claim 1 of the patent scope includes the customer service management interface and a project management interface. For example, the community management interactive platform mentioned in the second application of the patent scope, wherein the home delivery management platform is linked to one of the collaborative unit systems, the repair service platform and a equipment repair platform. For example, the community management interactive platform mentioned in item 3 of the patent application scope, wherein the equipment maintenance company and the construction enterprise connected with the construction repair service platform and the equipment repair platform have remote notifications connected with the platforms. The software can immediately receive the repairs issued by the platforms and release the repair status and execution progress to the platforms. For example, the community management interactive platform mentioned in claim 1 of the patent scope, wherein the property management system further comprises a decoration and moving in/out management platform for controlling the decoration of the building and the moving in/out of the house. For example, the community management interactive platform described in claim 1 of the patent scope, wherein the household service system includes a household for the property management system, the household service system, and the cooperative unit. A community website platform for single, assignment or referral assignments. The community management interaction platform of claim 6, wherein the collaborative unit system comprises a special store management platform connected to the community website platform, and the special store management platform is used to manage a special store participating in the community, Each special store has remote instant notification software to process orders on the special store management platform. For example, the community management interactive platform described in claim 6 wherein the household service system further includes a club platform, the club platform is linked to the community website platform and the special store management platform, and the resident can use the club platform The gold flow activities allowed by the community, or the assignment of various affairs to a management center. For example, the community management interactive platform described in claim 8 of the patent scope, wherein the club platform is connected to at least one stored value machine, and the stored value machine can read the household identification data of each household's stored value card, and connect to the The household-specific database of the community website platform stores and deducts points and cash. For example, the community management interactive platform mentioned in the scope of claim 1, wherein the household service system further comprises a household repair service platform, and the household repair service platform is linked with the repair service platform and the community repair service platform. For residents to report public repairs in the public domain and home repairs in the private sector. For example, the community management interactive platform described in claim 1 of the patent scope, wherein the property management system further includes a background management for establishing, setting, and managing community affairs materials. For example, the community management interactive platform described in claim 1 of the patent scope, wherein the property management system further includes a management center control platform, and any command actions performed by the resident on the club platform, and the data terminal device will release the data or release the data. The order of affairs is reported in a community management room. On the management interface, the scheduling system sends notifications at the corresponding time, allowing the community management room to control and arrange. For example, the community management interaction platform described in claim 1 of the patent scope, wherein the community management interaction platform is applied to the virtual community management of the pre-sale house stage of the community. For example, the community management interactive platform described in claim 13 of the patent scope, wherein the community management interactive platform is applied to the physical community management after the community community is formed in the existing housing stage. For example, the community management interactive platform described in claim 1 is embedded in a home smart management device that performs digital management, and the device is installed in a household space of the household. For example, the community management interactive platform described in claim 1 is characterized in that the community management interactive platform is embedded in an interactive digital information system, and the interactive digital information system has at least one touch display panel as its playing end, and the playing The end is installed in the public space of the community. For example, the community management interactive platform described in claim 16 of the patent application, wherein the interactive digital information system is linked to at least one external information platform, and the external information does not provide instant life information. For example, in the community management interactive platform described in claim 17, wherein the playing end of the interactive digital information system has an operation interface, the operation interface mask has an announcement message display area, a life information display area, and a function option. Touch area and a marquee message display area. For example, the community management interactive platform mentioned in the second paragraph of the patent application area, wherein the customer service management interface can produce the delivery/non-settlement classification, the delivery/non-settlement statistics, and the delivery schedule. For example, the community management interactive platform mentioned in item 2 of the patent application scope, wherein the project management interface can produce engineering repair statistics, engineering repair classification, and engineering acceptance statistics.